Kieran_SQ

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Sorry about that, I shouldn’t have used an abbreviation. ‘Repo’ is the shortened word for repository, I was referring the the WordPress plugin repository which you can access via WP Admin by going to Plugins > Add New or browsing it on the WordPress site here https://wordpress.org/plugins/.

Sorry for the confusion,

Kieran.

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[Kieran_SQ]

Hi,

Please try the following

– Update BuddyApp from Version 1.2.X to 1.5.X on your local and live environment
– Turn off all caching / minifying locally and live
– Try the export and import again from local to live

This issue did happen in the past so it may be because a lot of your theme and plugin files are outdated. Also you appear to be running WordPress 4.5.2 (security issue and major updates since) and BuddyPress 2.8.2 (major update).

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I cannot replicate the issue you refer to both with a Facebook created account and using the account details you provided.

Could you try using logout redirect plugin for me and see if this resolves the issue you’re having. You can find one here https://wordpress.org/plugins/login-and-logout-redirect/. Does the issue still continue when you use this plugin?

Kieran.

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[Kieran_SQ]

Thank you, and you too!

If you do find an issue with a plugin please do update the ticket so we can be aware of it going forward.

Thanks,

Kieran.

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Sorry to hear you’re having issues with WordPress error messages. Given that you installed / deleted a plugin related to themes around the same time you have these issues there’s a good chance it is related.

Please try the following

– Logout of WordPress, clear your browser’s cache completely, close the browser and try navigating back to the Theme Options page of your website

If this does not work for you please review the steps discussed in this post from WPMU Dev regarding this WordPress error https://premium.wpmudev.org/blog/fix-not-allowed-access-page-error-wordpress/.

Kieran.

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[Kieran_SQ]

Hi,

I’m sorry, I can’t seem to pinpoint where the issue is coming from so I am going to ask one of our developers to take a look into this for you. They’ll be in touch with you on Monday or on Tuesday.

Thank you for your patience,

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Sorry, I thought you wanted the line there but was positioned incorrectly, if you would like it to not appear please use the below CSS

#buddypress .activity-timeline {display:none !important;}

Kieran.

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[Kieran_SQ]

Hi,

Please add the below CSS to your KLEO Child theme’s style.css, this worked for me in the browser as an admin, you should test this as a standard user too just to be sure.

#buddypress .activity-timeline {left: 0px;}

Thanks,

Kieran

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[Kieran_SQ]

Hi,

I am going to ask one of our developers look into this for you as I cannot seem to identify the fix. They’ll be in touch on Monday or Tuesday to discuss this with you.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for contacting us, could you update this ticket with some admin credentials so I can check it out please?

Also have you tried disabling plugins to see if they’re causing the issue

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You can follow this article http://www.wpbeginner.com/wp-tutorials/how-to-prevent-wordpress-from-generating-image-sizes/ to remove WordPress / KLEO’s ability to generate image sizes.

WordPress, BuddyPress, WooCommerce, KLEO etc all generate and serve varying image sizes as it helps considerably with performance.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I don’t know the answer to your question so I am going to ask one of developers to look into this for you. They will be in touch with you on Monday or Tuesday.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I checked your site and saw the issue you referenced. I have added the below CSS to your Theme Options > General Settings > Quick CSS which fixes the issue. Please use Ctrl+F5 to see the changes.

COPY CODE

@media (max-width: 991px) {
#main {margin-top: 88px;}
}

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Can you let me know how you are pushing/pulling your local/live sites? Have you tried using the export feature of BuddyApp? You can go to WP Admin > Appearance > Theme Backup to export and import your theme settings.

Kieran.

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

As per your other ticket I will forward this on to one of our developers who may be able to assist with this customization. They’ll be in touch either Monday or Tuesday.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

WordPress accepts both username and email address as login options. As far as I know it is not possible to disable username logins, however, it is possible to disable email login.

You’ll have to either find a third party plugin for this, if it exists, if not you may need to open a new ticket on WordPress with regards to turning off username login.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I am going to ask one of our developers to look at this ticket for you. They’ll get back to you either on Monday or on Tuesday.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

This looks to be the default padding, you can remove this on a per page basis by going to WP Admin > Pages > Open: Desired Page > Scroll to: ‘Theme General Settings’ > Select: Tab titled ‘Title Section’ > Scroll to: ‘Top Padding’ and set this value to 0.

Please clear your cache to see any changes.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You can enable this option by going to WP Admin > Pages > Open: Desired page > Scroll to ‘Theme General Settings’ > Scroll to: ‘Transparent Header’ and check this option. You may also want to set the option below for the color of the text used.

Thanks,

Kieran.

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

To add the title of the group you’ll have to copy the below file from your KLEO parent theme to the KLEO Child theme, please create each folder if it does not already exist in the child theme.

/kleo/buddypress/groups/single/cover-image-header.php

Copy to

/kleo-child/buddypress/groups/single/cover-image-header.php

Once you have copied this file you can edit it with your favorite code editor or your host’s built-in editor. Delete and replace the contents of line 31

<h4 class="highlight"><?php bp_group_type(); ?></h4>

<h4 class="user-nicename"><?php bp_current_group_name() ?></h4></br>

To remove the group profile picture please go to Settings > BuddyPress > Options > Scroll to: ‘Group Photo Uploads’ and uncheck this option.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

It looks like you have enabled one of the new layouts of KLEO. You can change which layout is used by going to Theme Options > BuddyPress > Scroll to: ‘Profile & Group Menu Overlay’ and set this option to off. KLEO will then use the original layout which is not an overlay.

Thanks.

Kieran.

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I have looked at your website and your logo is displaying well, please clear your website cache and local cache (Ctrl+F5) and let me know if the issue persists for you.

If it does please attach a screenshot and highlight the issues you’re facing.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

You can adjust the size of the + by adding the below CSS to your KLEO Child theme’s style.css or to Theme Options > General Settings > Scroll to: Quick CSS

.hover-element > i {font-size: 44px;}

Please adjust the px value as desired, clear any and all website caching and services like CloudFlare / MaxCDN to see changes in your browser. To clear your browser’s cache use Ctrl+F5.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I am going to assign this ticket to one of our developers who will be able to assist you in your query. They’ll be in touch either on Monday or Tuesday to discuss your ticket.

Thanks for your patience.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You can override the code that generates the maintenance mode by adding the below to your KLEO Child theme’s functions.php

COPY CODE

// Change the maintenance page logo size
if ( ! function_exists( 'kleo_maintenance_mode' ) ) {
	function kleo_maintenance_mode() {

		$logo_path = apply_filters( 'kleo_logo', sq_option_url( 'logo' ) );
		$logo_img  = '<img src="' . $logo_path . '" alt="maintenance" style="margin: 0 auto; display: block; max-width:100px;" />';

		if ( sq_option( 'maintenance_mode', 0 ) == 1 ) {

			/* Theme My Login compatibility */
			if ( class_exists( 'Theme_My_Login' ) && Theme_My_Login::is_tml_page( 'login' ) ) {
				return;
			}

			if ( ! current_user_can( 'edit_themes' ) || ! is_user_logged_in() ) {
				wp_die(
					$logo_img
					. '<div style="text-align:center">'
					. sq_option( 'maintenance_msg', '' )
					. '</div>',
					get_bloginfo( 'name' )
				);
			}
		}
	}

	add_action( 'get_header', 'kleo_maintenance_mode' );
}

Please change the px value on line 6 from 100px to your desired number. Clear any and all caches and CDN’s after saving and press/hold Ctrl+F5 to see your changes.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for contacting us today, to hide the search bar with CSS please add the below snippet to your KLEO Child theme’s style.css or to Theme Options > General Settings > Scroll to: Quick CSS

.col-sm-6.col-sm-offset-3.search-404 {display: none;}

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for reaching out to us today about custom development. We handle all requests for development and installation works via dev@seventhqueen.com

Please feel free to send us an email at the above address with as much information as possible about what works you need carried out and someone from the development team will be in touch as soon as possible.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I will assign this ticket to one of our developers to look into this for you.

In the meantime please try disabling and clearing all caches as well as checking your PHP error log for hints. Please also consider this superb plugin which will do many kinds of different redirects for you https://wordpress.org/plugins/peters-login-redirect/.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for reaching out to us about issues you’re facing, as you have numbered these points already I will respond in the same format.

1. You can select the menu item style (button) by going to Appearances > Menus > Select: Desired menu. You can then open a menu item you have already added and you will see an option titled ‘Menu style’. You can select default, buy button, see through or highlight.

2. To set the menu font size please go to Theme Option > Header Options > Header Fonts > Scroll to: Main Menu Font size and the set your desired px value. To override the font sizes used in the top bar, footer and socket please add the below CSS to your KLEO Child theme’s style.css or to Theme Options > General Settings > Scroll to: Quick CSS. Adjust the px value to suit your specific requirements.

COPY CODE

.top-bar {font-size: 16px;}
#footer {font-size: 16px;}
#socket {font-size: 16px;}

3. To hide the breadcrumbs are please go to WP Admin > Pages > Open: Desired page. Scroll down past the post editor to ‘Theme General Settings’ and in the tab titled ‘Title Section’ you’ll find options to turn off parts or all of that area.

4. To change the page templare please go to WP Admin > Pages > Open: Desired page on the right side of the screen you will see a section titled ‘Page Attributes’, in the dropdown menu for template please select ‘Full-width’.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

There are many ways to mass email your users, some hosts offer mass mailing and some deny it, the best option is to use a service like MailChimp or SendGrid which (via a plugin of your choosing from the repo) syncs with your users and you can then mass mail through their site.

You can also create lists within these services which would be the best option to mail paying / non-paying members.

If you mass email from your own server you risk the possibility of being marked as spam which would stop your other emails getting through and may even cause your host to suspend services depending on their terms of service.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

To make the MailChimp form and button inline please use the below CSS in your KLEO Child theme’s style.css or in Theme Options > General Settings > Quick CSS.

.mc4wp-form-fields {display: -webkit-inline-box;}

If you’re using caching or CDN’s please purge all of these services and press/hold Ctrl+F5 to see changes in the browser.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi @oceanglim,

Please check with your host that all emails, including password reset, are actually leaving the server. You can do that by viewing your mail log in cPanel or asking your host if you cannot find this option.

If the logs show you’re having issues sending mail you should ask your host for assistance or use an SMTP plugin within WordPress see: https://wordpress.org/plugins/search/SMTP/.

You may also wish to consider using a server like SendGrid or Mandrill which will send the emails for you via their API to guarantee the delivery.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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