Kieran_SQ

[Kieran_SQ]

Hi,

I hadn’t seen that within LocoTranslate but it does look like the culprit. I am going to escalate this to a more senior member of staff who should be able to address this for you.

Kieran.

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[Kieran_SQ]

Hi @Terjemk,

Thanks for reaching out, you can change the logos you’re using by going to http://www.bareguys.net/wp-admin/customize.php and selecting the “Logo” option from the left, there you’ll be able to edit the light, dark and mini versions of your logo.

Hope this helps 🙂

Kieran.

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[Kieran_SQ]

Matthias,

That is very strange indeed, I did search through KLEO and other plugins to see if the string is elsewhere but it doesn’t appear to be. I think this might be worth opening a ticket with LocoTranslate and getting their input as it appears to be related to the plugin.

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hey @samuelhatton,

Thanks for your question, after reviewing your site I found that you do not have an SSL certificate. Facebook requires that all connections come from a secured https:// site. As it stands your site is not and will fail to log users in. There may be more to it than that, and I am happy to look into that with you, but before we can debug the issue you’ll have to get and configure an SSL certificate for your site.

Most hosts offer free SSL from Let’s Encrypt, I don’t know who you’re hosting with, but it’s definitely worth asking them about it.

Thanks,

Kieran.

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[Kieran_SQ]

Hi @psmorrow,

Thanks for your question, you can remove the count on the groups page by following these steps.

1. Copy this file from the main theme /wp-content/themes/kleo/buddypress/groups/groups-loop.php
2. Paste your copied file into the child theme directory /wp-content/themes/kleo-child/buddypress/groups/ (you will need to recreate the file structure if you haven’t already got these folders in your child theme)
3. Edit your new child theme file groups-loop.php and remove the line <span class="member-count"><?php echo preg_replace('/\D/', '', bp_get_group_member_count()); ?></span>
4. Save and clear caches, it will now no longer show the member count.

Hope this helps,

Kieran.

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[Kieran_SQ]

Matthias,

I went through LocoTranslate and it does appear that it has been fully translated under WordPress Core for Spanish so it should work. I resynced and saved the translation, could you test to see if that had any effect for me please?

Also, please update WordPress core to 4.8 (if possible) and see if that addresses any issues.

Thanks,

Kieran.

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[Kieran_SQ]

Hey @AdamK,

Glad it works 🙂 If you need anything more we’re always here and happy to help.

Kieran.

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[Kieran_SQ]

Hi @notright,

I have looked at your error logs and it appears that the issue could be coming from one of two sources.

1. The most likely culprit is you’re running some kind of snippet plugin which you have pasted in something relevant to bp_has_activities()
2. myCred is causing many continuous errors that could be related

Disable both of these plugins, clear website cache, clear browser cache and see if the issue persists.

Thanks,

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi @gehtsnoch,

Thanks for reaching out to us about a third party plugin integration. We’d be happy to get one of our developers to discuss your requirements with you – please email dev@seventhqueen.com to start a conversation 🙂

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

The preview text below the post thumbnail / video thumbnail is a snippet of the main post content, if there is no content within it then there will be nothing to show, likewise, if it’s solely a link it will only show a URL in the preview. Any content posted there is also sanitized for the preview so no shortcodes or hyperlinks are generated in the preview.

For example if my post content is

[vc_row][vc_column][vc_column_text]I am text block. Click <a href="#">edit</a> button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.[/vc_column_text][/vc_column][/vc_row]

The preview will be something similar to this

I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

You could add the link to the main post content too, however, when the post loads it will automatically embed the video for you (as is the default WordPress behavior). This will cause two identical videos to load on the page. To get around that issue you can check the option “Show media on post page” and set to “No” under Theme General Settings > Media tab on a post by post basis.

Kieran.

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If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi @AdamK,

To embed the video as a preview you should do the following

1. Posts > Add New / Edit
2. Set Post Format on the right to video
3. Scroll down to Theme General Settings and select the Media tab
4. Paste your YouTube or Vimeo url into the Video oEmbed URL field
5. Publish

It will now automatically embed the video for you on post, archive, category and author pages whilst stripping out the URL from the preview.

Let me know if this works for you or if you need more assistance,

Thanks, and have a great day.

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Very welcome Dave,

Feel free to reach out any time 🙂

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hey @guaser,

Please try the following CSS changes by adding these to style.css in the child theme or in Quick CSS under the General Settings tab in KLEO theme settings. You may have to clear your local browser cache, website cache and any other services like CloudFlare or MaxCDN to see the changes.

Boxed – This changes the width of the boxed layout (size changed to 1700px, you can increase or decrease as needed)

.page-boxed {max-width: 1700px !important;}

Main content – This changes the width of the main content (size change to 95%, change to suit)

#main-container {min-width: 95% !important;}

Main content (post) – This changes the width of the main post text

.col-sm-9 {width: 50%;}

Main content (sidebar right) – This changes the width of the single right sidebar

.col-sm-3 {width: 50%;}

The last two CSS snippets should compliment each other, they should be equal to 100%

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hey @Cairy,

Would it be possible to send some admin credentials via this ticket so I can look at your loco translate plugin? Please also attach the exact string you want to translate and it’s translation.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Good morning @daveflook,

Thanks for your question. You can add as many extra fields as you like to the packages by going to Memberships > Membership Levels > Edit

In the description area with the text tab selected you can enter the following to generate a new front-end field

<li class="bullet-item">Free stuff</li>

If you require more than one simply enter each on their own new line like this

COPY CODE

<li class="bullet-item">Free stuff</li>
<li class="bullet-item">Even more free stuff</li>

I hope this resolves your question for you 🙂

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

You’re welcome @internetservice

Have a great day 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hey @notright,

I have logged into your site and generated a few notifications but I couldn’t replicate what you have described. Would it be possible for you to send some FTP credentials so I can check your error log please?

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

I have looked into the issue for you and found you’re running both rtMedia and BuddyPress Activity Plus, this is generating a plugin conflict. If you disable rtMedia you will find that BuddyPress Activity Plus works and vice versa. You should pick one of these plugins to use for media uploads on your site.

Hope this resolves your question.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi @internetservice,

Thanks for submitting a support ticket, I have looked through your previous tickets and I am unable to locate login credentials to look into this for you. If possible could you please add them again within this ticket so I can try to help you.

Thanks very much,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi Sam,

Thanks for reaching out. I just ran a few tests on a clean install and found that GeoDirectory does install and activate as expected through the “Appearance > Install Plugins” option and through the WordPress plugin repository.

This sounds to me like it may be a plugin conflict, try deactivating all other plugins, clear your browser cache, website cache and any services like CloudFlare or MaxCDN. Once all other plugins have been disabled try deactivating and reactivating GeoDirectory to see if this resolves any errors.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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