Kieran_SQ

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

To translate those fields you’ll need to be using WPML as BP Profile Search’s translation integration is specifically with that plugin.

According to your screenshots you will need to translate the following plugins / themes

– SweetDate
– BP Profile Search
– BuddyPress

Thanks,

Kieran

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[Kieran_SQ]

Hi,

The recommended solution is to install Peter’s Login Redirect from the WordPress.org repository which will give you the ability to redirect users on login or logout. You can find our guide on setting this up here https://archived.seventhqueen.com/general/article/redirect-users-when-logging-in-or-logging-out.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

It looks like you have customized the header to some degree and I think you may have inadvertently stripped out the title – that, or a plugin is stripping it out. Can you therefore try the following steps

– Clear and disable all caching. Keep disabled for remainder of tests
– Update KLEO from 4.4.5 to 4.4.7
– Ensure K Elements is update to 4.4
– Switch from KLEO Child to KLEO
– Disable all plugins that did not come bundled with KLEO

Does the issue still persists? If not, and it disappeared when switching theme then it is related to custom code you have in place. If the issue ceased when disabling plugins then one of the plugins that was deactivated is causing the issue. Enable them again, one by one, and test again each time until you find the plugin causing the issue.

Let me know,

Kieran

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[Kieran_SQ]

Hi,

Please remove the CSS I previously sent you if it is not what you wanted.

To change the color of the text that is input into the form please use the below CSS. Change the value from red to suit your needs.

COPY CODE

#register_form_front.form-search.custom input[type="text"], #register_form_front.form-search.custom input[type="password"] {
    color: red;
}

To style the placeholder text please use the below CSS. Change the value from blue to suit your needs.

COPY CODE

#register_form_front.form-search.custom input[type="text"]::placeholder, #register_form_front.form-search.custom input[type="password"]::placeholder {
    color: blue;
}

Thanks

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

What’s happened to the home page?

Kieran

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[Kieran_SQ]

Hey Kevin,

I’d need to be logged in to see that menu item and grab it’s ID. If you update this ticket, in a private reply, with login credentials for your site I will be happy to send you the further CSS.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

You can replace the CSS from above with the CSS below

COPY CODE

li#menu-item-12015 {
    background: blue!important;
    border-radius: 0;
    margin-left: 10px;
}

This will remove the border-radius and adds a 10px margin to the left so it sits better on the page. If you do not wish to use the margin then simply remove that line.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

One option comes from KLEO and the other from WordPress. The KLEO option is used pretty much everywhere and should definitely be set. The WordPress option is often used when sharing a WordPress website on another WordPress website and an embed is created. If this is likely to happen on your site you should set that option too.

There is no harm or issue in setting both so you should consider doing so.

Thanks,

Kieran

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If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Glad to hear this resolved the issue for you. If you experience any other issues or have any questions please free to open a new ticket and we’ll be happy to help.

All the best,

Kieran

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[Kieran_SQ]

Hi Aurelio,

I’ll assign this ticket to a higher level of support for review. They’ll be in touch with you as soon as they can, Monday to Friday, East European Time.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Please check this support article on how to change the avatar image size https://archived.seventhqueen.com/general/article/increase-profile-profile-image-size-increase-avatar-size-buddypress.

For the avatar you have highlighted you should use the below code

COPY CODE

if ( !defined( 'BP_AVATAR_THUMB_WIDTH' ) )
define( 'BP_AVATAR_THUMB_WIDTH', 120 ); //change this with your desired thumb width

if ( !defined( 'BP_AVATAR_THUMB_HEIGHT' ) )
define( 'BP_AVATAR_THUMB_HEIGHT', 120 ); //change this with your desired thumb height

120 represents 120px, change the two 120 values to an equal number of your choosing. This snippet should be added to your KLEO Child theme’s functions.php file.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I have done some digging into this issue and I have found it to be a bug introduced in version 4.9.6 of BP Profile Search. When the plugin is reverted to version 4.9.5 the issue is no longer present.

As a temporary fix please do the following

– Go to the advanced tab of the BP Profile Search plugin https://wordpress.org/plugins/bp-profile-search/advanced/
– Scroll to the bottom of the page and select version 4.9.5 from the ‘Previous Versions’ drop down to start the download
– Go to WP Admin > Plugins and delete the version of BP Profile Search you have installed
– Go to WP Admin > Plugins > Add New > Button: Upload and upload the bp-profile-search.4.9.5.zip file you downloaded prior

Once you have the plugin installed again, at the lower version number, purge your server, WordPress and browser caches and it should work again.

For a permanent fix this should be reported directly to Andrea via https://wordpress.org/support/plugin/bp-profile-search/.

Tickets are assigned to whomever is present at the time and then escalated as necessary. I’m currently only available for new tickets on the weekend. If you wished to deal exclusively with me then you would need to open a ticket after 5PM (UTC 0) on a Friday and before 5PM on a Sunday so that it fell between the window that I service new tickets.

Let me know how it goes,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

The account you provided doesn’t appear to be an admin account as I cannot access /wp-admin/. As I cannot access the back-end please can you carry out the below test and let me know the outcome.

– Disable JetPack lazy image loading
– Clear all caches on server and WordPress
– Visit members page and purge browser cache (Ctrl+F5)

Thanks,

Kieran

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[Kieran_SQ]

Hi,

I will refer this to a higher level of support for review. They’ll be in touch with you as soon as they can, Monday to Friday, East European Time.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Thanks for reporting this. I have tried to translate the term ‘View Cart’ and was not able to do so using Loco Translate. I will therefore refer this ticket to a higher level of support for review. They’ll be in touch with you as soon as they can, Monday to Friday, East European Time.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Sorry to hear you’re having an issue with the avatar size. I cannot see your members page without being logged in and therefore cannot assess the issue. Please can you update this ticket, in a private reply, with admin credentials for your site so I can assist you with this.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

Can you also share username / password details for the page protection on your staging site so I can look into this for you.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I assume that projects is a custom post type on your site? If so it should work by default in BuddyPress unless you have custom code somewhere on your site to achieve tailoring of the output.

If you switch your theme from KLEO to TwentySeventeen does the issue still appear?

Thanks,

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I can’t access your site with the details from the other tickets as the page is protected.

Please can you ensure the following is true

– KLEO is updated to 4.4.6 and K Elements is updated to 4.4 (Can be updated via WP Admin > Appearance > Install Plugins)
– That you have purged all server caching (Redis, Varnish etc), CDN (CloudFlare etc)
– That you have purged any WordPress caching plugin and completely purged your browser cache of any old files (Ctrl+Shift+Del)

After confirming all of the above is correct, do you still see the issue? If you do, please try the following (make sure to clear all caches and test the issue after each step).

– Switch from the KLEO Child theme to the KLEO parent theme
– Switch from KLEO parent theme to TwentySeventeen or TwentyNineteen

Let me know the outcome,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Please can you ensure the following is true

– K Elements is updated to 4.4 (Can be updated via WP Admin > Appearance > Install Plugins)
– That you have purged all server caching (Redis, Varnish etc), CDN (CloudFlare etc)
– That you have purged any WordPress caching plugin and completely purged your browser cache of any old files (Ctrl+Shift+Del)

After confirming all of the above is correct, do you still see the issue? If you do, please try the following (make sure to clear all caches and test the issue after each step).

– Switch from the KLEO Child theme to the KLEO parent theme
– Switch from KLEO parent theme to TwentySeventeen or TwentyNineteen
– Disable all plugins except for BuddyPress and K Elements

Let me know the outcome,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Can you send me login details so I can take a look at the form on the front-end and back-end to see what is going on.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Always happy to help Martin 🙂 Feel free to open a new topic any time with any other questions.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for the details and login information. I will need to refer this to a higher level of support for review as I can’t seem to make them stack in they way that you’re looking for. They’ll be in touch with you as soon as they can, Monday to Friday, East European Time.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You can remove the text with the CSS snippet from below. Please add this to your KLEO Child themes style.css and clear all caches to see the changes.

COPY CODE

.item-meta.wb-bpgt-group-types {
    display: none;
}

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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