Kieran_SQ

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi Martin,

For new questions please open a ticket on our new support site which you can find here https://my.seventhqueen.com. One of the available weekday support team members will be happy to assist you.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

Sounds good, make sure to test thoroughly each time the login redirect process to be sure it’s still working.

All the best,

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I do not have a copy of WPML to share with you as I do not have a licence for the software.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

Okay, if you would like me to set this up / check over the current settings for you then please send me some credentials to login with.

Kieran

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[Kieran_SQ]

Hi,

No worries, keep me posted 🙂

If you have any other questions or experience any issues please feel free to open a ticket on our new support site which you can find here https://my.seventhqueen.com/.

All the best,

Kieran

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[Kieran_SQ]

Hi,

I was asking when you login, with an account other than an admin account, are you redirected or not? With the redirect you show in your screenshot an admin account will not be redirected – only a subscriber.

If you would like me to set this up for you please update this ticket, in a private reply, with login details for an admin account and a standard user (subscriber).

Thanks,

Kieran

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[Kieran_SQ]

Hi,

You can use Loco Translate to translate SweetDate and plugins if you wish, and it is a plugin we recommend. However, I do not believe it will translate profile fields.

Kieran

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[Kieran_SQ]

Hi,

In that case the issue is specific to the plugin and not an issue with either theme. You’ll need to contact the plugin authors support for assistance on this matter as we cannot fix third party plugins. You can reach them by opening a new topic here https://wordpress.org/support/plugin/buddypress-global-search/.

Thanks,

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I will assign this topic to a higher level of support for review. They’ll be in touch with you as soon as they can, Monday to Friday, East European Time.

Thank you for your patience,

Kieran

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[Kieran_SQ]

Hi,

No worries, happy to help 🙂 If you have any other questions or experience any issues please feel free to open a topic on our new support site which can be found here https://my.seventhqueen.com/

All the best,

Kieran

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[Kieran_SQ]

Hi,

When making changes in the Child theme you’ll find you likely don’t have the file structure in place already.

You’ll need to create any/all folders to your path so that it is mirrored perfectly. In this case you would need to create a folder in the SweetDate Child theme called assets, and within that a folder called images.

/wp-content/themes/sweetdate-child/assets/images/up_page.png

CSS for the profile drop down arrow is as below

COPY CODE

.btn-profile .button.dropdown.split.tiny span:after {
    border-color: #ff0101 transparent transparent transparent;
}

And CSS for the drop down on the front search form is as follows

COPY CODE

.form-search.custom div.custom.dropdown a.selector:after {
    border-color: #ff0101 transparent transparent transparent;

}

If you’d like to target all drop downs in the same way use the below CSS instead

COPY CODE

a.selector:after {
    border-color: #ff0101 transparent transparent transparent !important;

}

Thanks,

Kieran

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[Kieran_SQ]

Hi,

With just CSS on the image element that is as good as it will get because there is no way to align the HTML/CSS with the actual image as there are minor differences between the two.

For this element to look pristine, in your desired colour, you should edit the attached PSD file.

I think you’re right in what you saying that this element should be made from purely HTML/CSS and I will pass this on to the developers for consideration.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

I wouldn’t think either method to be any slower or faster than one another as they’re all eventually their own .css file and would be 1 file load regardless.

Using style.css would make more sense if you plan to make many changes as it’ll be easier to view and comment throughout. It can also be easily downloaded and then worked on with an editor like Visual Studio Code.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

To some degree, yes. You can add the below CSS to your SweetDate Child theme’s style.css via WP Admin > Appearance > Editor > SweetDate Child > Style.css

COPY CODE

#btnGoUp {
    background-color: #BE3E0E;
    border-radius: 100%;
    padding: 1px;
}

Thanks,

Kieran

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[Kieran_SQ]

Hi,

When you save your changes in Theme Options, are the changes there when the page reloads? If they are then this is definitely a caching issue as the changes have been committed. There are many types of caching and a WordPress plugin is only one layer. You should speak to your host about what caching they have enabled on your server and if a CDN is serving any content. All caches need to be purged for your server to issue the latest files to the browser.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

I will assign this to one of our developers for review but I’m not sure this is actually a bug but rather how bbPress functions. They’ll be in touch with you as soon as they can, Monday to Friday, East European Time.

It’s important that you carry out the test in which you switch to Twenty Seventeen and test all of the issues to see if they’re theme related in the mean time.

Thanks,

Kieran

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[Kieran_SQ]

Hey Francesco,

Glad to hear that helped. If you experience any other issues or have any questions please feel free to open a new topic and we’ll be happy to assist.

Thanks so much for the kind words in the review – it really does help us.

All the best,

Kieran

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[Kieran_SQ]

Hi,

With rtMedia deactivated does the comment post as expected?

To test please keep rtMedia deactivated, go to any activity and leave a comment, refresh the page with Ctrl+F5 to clear the cache and see if the comment has posted.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

Secondary buttons are elements within the theme that should be styled in a different way, whether that is more muted or bold is up to you. Try changing the colour to bright yellow or green, save your options, clear your cache and check the front end to see which elements change.

Some secondary button elements are ‘profile’ in the header, ‘read more’ for the posts element, ‘view profile’ within the members directory and the ‘search’ button on forms – there are obviously many more elements than this but it should give you an idea.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

Unfortunately I cannot access your website from the United Kingdom. When I attempt to navigate to your site I am forwarded to Google.com.

I am unable to see what version of KLEO you’re running but my guess is it was before the changes were made to the update process. Please do the following to restore the automatic update process and update KLEO

– Go to ThemeForest.com and download the installable WordPress file for KLEO
– Go to WP Admin > Themes and delete the KLEO theme (not KLEO Child)
– Go to WP Admin > Themes > Add New > Button: Upload and upload your new copy of KLEO

This will update KLEO to the latest version. Make sure to go to WP Admin > Appearance > Install Plugins and ensure any bundled plugins you have installed are updated.

Whilst there, please install the Envato Market plugin and follow the below article to activate future updates.

https://archived.seventhqueen.com/general/article/update-themes-automatically-using-envato-market-plugin

Thanks,

Kieran

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[Kieran_SQ]

Hi,

To access the PSD files you’ll need to go to ThemeForest and select ‘All file & documentation’ from the download drop down. Then you can unzip the file and you’ll find the PSD files inside.

You can’t change an image with CSS but you can alter the content around it – for example the semi transparent circle in which it resides. If this is the area you wish to change then please let me know exactly what you’d like and I will send you the CSS.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

I just checked the plugin on a clean install and it is working for me. In your screenshot you have set the role to subscriber – are you trying to login with a subscriber account or your usual admin account?

Kieran

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[Kieran_SQ]

Hi,

I cannot replicate issue number 2 – issue number 1 may be related to a bug in rtMedia at the moment.

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I’m not sure if there is a working integration between the two plugins. You’ll need to reach out to Andrea, the developer of BP Profile Search, directly for an answer to this question.

You can contact them via the WordPress.org plugin support page here: https://wordpress.org/support/plugin/bp-profile-search/

Thanks,

Kieran

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[Kieran_SQ]

Hey Francesco,

I’ve checked out the back-end of your site and it looks like you do indeed have a lot of menus and menu items. This leads me to believe the issue is caused by max input vars. Can you therefore make contact with your host and ask them to at least double the value they currently have you set at. Please note your server should ve restarted for these changes to take effect.

Please let me know if this solves your issue. If it doesn’t please let me know what the original and new value for max vars was/is.

Thanks,

Kieran

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[Kieran_SQ]

Hi iljun,

Glad this is working for you. Feel free to open a new topic if you have any other questions or experience any issues.

All the best,

Kieran

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[Kieran_SQ]

Hi,

You can set the basic login redirect in KLEO via WP Admin > Theme Options > Miscellaneous and select your desired option for redirect (see screenshot).

Kieran

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[Kieran_SQ]

Hi,

The plugin does work, maybe it wasn’t configured correctly, can you send me login details in a private reply along with the type of redirect you would like to achieve and I’ll set this up for you.

Kieran

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[Kieran_SQ]

Hi,

What is it you would like to achieve? Are you trying to redirect a user once they login to a specific page? If so, please try Peter’s Login Redirect which can be found in the WordPress.org plugin repository under WP Admin > Plugins > Add New.

See here for detailed setup instructions https://archived.seventhqueen.com/general/article/redirect-users-when-logging-in-or-logging-out.

If this is not what you meant please provide more details so I can assist you better.

Kieran

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[Kieran_SQ]

Hi,

We can only provide support via this forum so you would have to share your access with Vicki so they might join in too.

Did you carry out the plugin disable test as well as switching to Twenty Seventeen to see if the issues are still present?

Thanks,

Kieran

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[Kieran_SQ]

Follow up:

bbPress reply ID’s are generated as a reply is created and is not specific to the topic or forum that you’re in.

If you’re in a topic where the first reply has an ID of 0004 but the second reply has an ID 0010 then that means there have been 5 other replies, in other topics, in the time between the two replies within that single topic.

This is not related to the theme and is a function of bbPress. It may be possible, though inadvisable, to change this behaviour but it would take considerable time and coding to achieve. You would need to hire a developer to achieve this for you as it is beyond the scope of the support offered with the theme.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

Thanks for contacting us about several issues that you’re facing. Can you update this ticket, in a private reply, with admin credentials for your site – only you and I will see these details. I do not currently have access to the general support@ email account.

There are a lot of different things covered within the various PDFs and I think it would be best to first check a few things. Please can you do the following

– Disable all caching (keep disabled)
– Ensure KLEO, K Elements, BuddyPress and bbPress are updated to the most recent releases
– Disable all plugins except for K Elements, BuddyPress and bbPress
– Switch from KLEO Child theme to the KLEO parent theme

For each of these steps please clear your browsers cache (Ctrl+F5) and test each issue again.

If X issue disappears when you disable all other plugins then one of the plugins you disabled is causing a conflict with bbPress/BuddyPress – enable them again, one by one, until you find the plugin causing the issue.

If X issue disappears when you switch to the KLEO parent theme then you have custom code that is effecting the function of bbPress/BuddyPress. You’ll need to make a backup of your KLEO Child theme changes and remove one file at a time, testing after each removal, until you find the changes causing the issue.

If you still have issues with some or all of the points raised after carrying out this testing then please go to WP Admin > Themes and install/activate the Twenty Seventeen default WordPress theme. Clear your browsers cache to ensure you have the latest files. Do some or all of the issues persist?

Please detail below your findings for each point.

Thanks,

Kieran

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[Kieran_SQ]

Hi Vivek,

I’ve checked your search page with the plugin BuddyPress Global Search installed and it has completely changed the output of the page.

If you go to WP Admin > Themes and install/activate Twenty Seventeen, do you see similar/same issues?

Thanks,

Kieran

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[Kieran_SQ]

Hi,

Can you share some admin credentials with me, in a private reply, so I can take a look at this in more detail for you?

Thanks,

Kieran

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[Kieran_SQ]

Hi,

It should only check periodically or when you visit WP Admin > Dashboard > Updates. You can however disable the check for updates by going to WP Admin > Plugins and disable the Envato Market plugin. You can then activate this plugin and check for updates as and when you need to.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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