Kieran_SQ

[Kieran_SQ]

Hi,

Sorry to hear you’re having issues with Visual Composer. You can go to WP Admin > WPBakery Page Builder > Role Manager > Option: ‘Post types’ > Dropdown: ‘Custom’ > Checkboxes: Select desired post types and save.

You should now see the Visual Composer editor button on the post types you have selected. If this is not the case please provide admin credentials so I can look more into this for you.

Thanks,

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Sorry to hear you’re experiencing issues with searching, please could you update this ticket with admin credentials so I can look into this for you.

Thanks,

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I am unable to login to your site as the details you have provided are not correct

“ERROR: The password you entered for the username ###### is incorrect.”

Please try to import the content again by going to WP Admin > Appearance > Theme Setup > Click: ‘Start’ > Skip through each section until you arrive at ‘Import Content’. Once you have arrived at the Import Content panel please click the ‘Advanced’ dropdown and select any content that failed to import.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

You can move the mail icon and it’s container to the top right by using the below CSS in your KLEO Child theme’s style.css by going to Appearance > Editor > Style.css or you can add it to the Quick CSS by going to Theme Options > General Settings > Scroll to: Quick CSS.

.kleo-quick-contact-wrapper {bottom: unset;top: 50px !important;}

You will need to adjust the 50px value for top to suit your needs.

Additionally you’ll want to adjust where the modal window appears, please add the below CSS using the same method stated above to move the modal windows position.

#kleo-quick-contact {bottom: unset;top: 70px !important;}

Again, you will need to adjust the 70px value for top to suit your needs.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

Thanks for reaching out to us today, there is a great and very in depth tutorial about this on WPMU Dev that will likely interest you as it covers styling the login page from start to finish.

You can read the post here https://premium.wpmudev.org/blog/customize-login-page/.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

I am sorry to hear you’re having issues with getting menus working with the demo import. If the import has failed you please try going to WP Admin > Appearance > Menus > Create a new menu > Check: ‘Primary Menu’ and save this menu.

You can now add pages, posts etc from the left of the screen to the main menu, arrange them as needed and save. Your new menu and content will now show on the page.

If you need me to set this up for you please let me know and update this ticket with login credentials.

Thanks so much, and please accept my apology for the menu issue.

Kieran.

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[Kieran_SQ]

Hi,

I am trying to log into your site to get more information on the issue you’re having but I am unable to do so. When I attempt to login via wp-admin I get the following error.

Domain: https://unleashgalaxy.com:8080/wp-admin/
Error: This site can’t provide a secure connection. unleashgalaxy.com sent an invalid response.

Kieran.

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[Kieran_SQ]

Hi,

Please try the below snippet in your KLEO Child theme’s functions.php file. This snippet will generate a ‘Show / Hide’ button next to the comments button, by default comments will be set to hidden. I have tried this locally with success.

COPY CODE

// Show or hide comments hidden by default
add_action( 'wp_footer', 'add_comment_hide_show' );
function add_comment_hide_show() {
    ?>
    <style>
        .activity-comments ul li[id^="acomment-"]{display: none;}
    </style>
    <script type="text/javascript">
        jQuery(function($) {
            setInterval(function() {
                $('.activity-meta').each(function() {
                    if( !$(this).find('.show-comments').length ){
                        var html = '<a href="#" class="button bp-primary-action show-comments">Show/Hide Comments</a>';
                        $(this).find('.button.acomment-reply').after(html);
                    }
                });

            }, 500);

            $('body').on('click', '.show-comments', function(e) {
                e.preventDefault();
                var obj = $(this).closest('.activity-content').next('.activity-comments').find('ul li[id^="acomment-"]');
                obj.slideToggle();
                return false;
            });

        });
    </script>
    <?php
}

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

Sorry to hear you’re having 404 issues, 9 times out of 10 it is almost always caused by permalinks. You can save your permalinks to make your pages work again by going to WP Admin > Settings > Permalinks > Select: Desired Option > Save. Even if there is a settings already selected you should click save.

Going forward you should make a note to save your permalinks after plugin and WordPress updates. There is no real fix or cause for this issue that resides in WordPress.

Let me know if this helps,

Thanks,

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hey,

You’re welcome, and thanks for the awesome feedback. Please consider leaving a review on Theme Forest, every review really helps.

Have a great day, and feel free to reach out with a new ticket any time.

Kieran.

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[Kieran_SQ]

Hi,

1. The styling for all of the menu styles is generated automatically from the options you set within Theme Options > Styling > Header. I attach a screenshot with examples of see through and highlight. It appears that there is an issue with the ‘buy button’ style, and I will assign this ticket after this response to one of our developers @Radu who will be able to assist you further on that issue.

You can read more about XFN and other WordPress features in the WordPress Codex, here is an article on XFN that will be of assistance in describing what it is and does https://codex.wordpress.org/Defining_Relationships_with_XFN.

2. To have an archive layout for the blog in the same way please go to Theme Options > Blog > Scroll to: ‘Categories/Archives Layout’ and set it to use the right sidebar. Any post you make in the future will appear in the archive using that layout.

3. Please go to Appearance > KLEO Demo Data > Scroll to: ‘Home News Magazine’ and click import, this will import the demo content for those pages and you can how they work by open the desired page in Pages > All Pages

4. Please add the below CSS to your KLEO Child theme’s style.css or to Theme Options > General Settings > Scroll to: ‘Quick CSS’ to turn off the effect.

.client img {opacity: 1 !important;}

5. I will ask my colleague @Radu to look into this for you.

6. Please provide more information on point 6 as I do not understand what you mean.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

I am going to ask my colleague @Radu to take a look into this for you as I cannot seem to find a solution, they’ll be in touch within the next 48hrs.

Thanks you for your patience.

Kieran

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[Kieran_SQ]

Hi,

To change where the username appears you’ll have to be using the KLEO Child theme and copy the below file into your child theme. You will need to recreate the folder structure if it does not already exist in the KLEO Child theme.

From
/kleo/buddypress/members/single/cover-image-header.php

To
/kleo-child/buddypress/members/single/cover-image-header.php

You can now open the newly copied file from your child theme with your favorite code editor, copy and remove lines 32-34 and paste them on line 20.

Lines 32-34

COPY CODE

<?php if ( bp_is_active( 'activity' ) && bp_activity_do_mentions() ) : ?>
			<h4 class="user-nicename hover-tip click-tip" data-toggle="tooltip" data-container="body" data-title="<?php bp_last_activity( bp_displayed_user_id() ); ?>" data-placement="bottom">@<?php bp_displayed_user_mentionname(); ?></h4>
		<?php endif; ?>

Thanks,

Kieran

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[Kieran_SQ]

Hi,

The image you are using is 294px × 106px and the header height is set to 88px, if you would like your logo to sit within the space in a different way please open your favorite image editing software, set a max height of 88px on the image and adjust as needed within the editor.

You could also adjust the height of the main area to 106px to accommodate the image you’re already using, to do that please go to Theme Options > Header Options > Scroll to: ‘Header Height’ and set the value to 106

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

Please go to Pages > All Pages > Desired page > Above the text editor on the right select the ‘text’ tab and copy all of the post content. Please then paste the contents here so I can review it.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

I logged into your site and found the row for the revslider still had the default 40px top padding active. I have set this value to zero, please see the screenshots below on how to change this in the future.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

Can you try the step I suggested above and let me know what happens. Also, please disable all plugins, purge all caches and disable any service like CloudFlare / MaxCDN and let me know if the issue continues.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

I will ask one of developers, @Radu, to look into this for you as they’ll be better equipped to offer a solution. They’ll be in touch either on Tuesday or Wednesday.

Thanks for your continued patience,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You can use the below CSS in you SweetDate Child theme’s style.css file by going to Appearance > Editor > Style.css to remove the background color

#support {background: unset !important;}

If you would like to also remove the grey colored border at the top and adjust the padding either side so it is even please use the below CSS instead.

#support {background: unset !important;padding-top: 20px;border-top: unset !important;}

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

Really sorry to hear that those steps didn’t resolve this issue, I am going to flag this now to one of our developers to look into more closely.

Please update this ticket with newly created admin credentials for debugging purposes.

Thanks,

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi Kieran,

Thanks for reaching out to us today about merging demo content. The best way to do this is to use the Advanced Data Import, you can do this by going to Appearance > KLEO Demo Data > Scroll to: ‘Advanced Data Import’. In the dropdown for import select single page, and then select your desired page from the secondary dropdown that appears. Repeat this process as many times as needed for each individual page you wish to use.

Create a new page by going to Pages > Add New, give your page the desired name and save it. Now go to each of the demo pages you imported, above the post editor on the right side you will see tabs for ‘Visual’ or ‘Text’, select the text tab. You can now copy all of the post content from below into your newly created page. Repeat this in the rough order you wish these pages to appear as many times as you need.

You can then switch back to the Visual Composer editor within your newly created page to edit all of your elements as needed.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

Glad to hear it is working, that post has been marked to be updated and will be available in the next few days with updated code and instructions, as soon as it is I will be sure to let you know.

Sorry for the inconvenience,

Kieran.

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If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

This is a long standing issue in BuddyPress with how it calculates how many items to show, you can adjust how many items are shown by going to WP Admin > Settings > Reading > Scroll to: Blogs to show at most.

Though I will also move this ticket to Feature Requests as others may well be interested in having this feature.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

I have looked at the file and the structure is very different, please remove the file you have uploaded and let me know if the issue persists or not. This will let me know if we are dealing with a different issue or not.

If you’re concerned that all of your files might not 3.0 you can manually reupload the SweetDate parent theme (not the SweetDate Child theme) via FTP.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

I am looking into that link now, thanks for finding it.

Sweetdate 2.9 and lower has a much different code structure to 3.0, if the file is from pre 3.0 then it will cause errors as it is overriding the core files with old content.

I will get back to you as soon as possible with an update on this.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

You could try MailChimp User Sync https://wordpress.org/plugins/mailchimp-sync/ or MailChimp for WordPress by the same author https://wordpress.org/plugins/mailchimp-for-wp/.

Kieran.

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[Kieran_SQ]

Hi,

You’re already running SweetDate 3.0 so you do not need to update these files. If you let me know which ticket you got the .zip from containing that file I should be able to update one of the new files with the changes you require.

Thanks,

Kieran.

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If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Do you have a link to the file you used from the forum? The issue would not be whether you used the file pre or post 3.0 but whether or not the file used was created before 3.0 – it could have potentially conflicting code. If it is the issue we will get the file updated.

Kieran.

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[Kieran_SQ]

Hi,

You should absolutely make a backup first so you can reupload the file if it is not the issue. If the file you used was uploaded before version 3.0 it could well be causing the issues so it is worth checking.

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I am going to ask my colleague @Radu to take a look at this for you as I am unable to locate the issue. Please accept my apologies for the delay, they’ll be in touch either on Monday or on Tuesday.

Thank you for your continued patience,

Kieran.

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If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hi,

My apologies, I got mixed up between tickets when I read this. Please can you paste the contents of your page here so I can review them locally and identify the file(s) that need to be changed.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

Thanks for contacting us today, I have logged into your site and found the below

– Issues viewing member page and members profiles. Please access your site via ftp and backup the file named members-loop.php. Once this file is backed up, please delete it from the server, clear site cache, services like CloudFlare/MaxCDN and your browser cache (Ctrl+F5) to see if the issue persists.

– SSL issues (as stated below) are coming from a couple of pieces of the demo content, you can see each one below, please reupload each file that is affected and the issue should go away. You can also use a plugin (Plugins > Add New) called Really Simple SSL to force https for all content.

(index):742 Mixed Content: The page at ‘https://knightsndames.com/’ was loaded over HTTPS, but requested an insecure image ‘http://seventhqueen.com/demo/sweetdatewp-blank/wp-content/uploads/2013/06/blog_slider_01.jpg‘. This content should also be served over HTTPS.

(index):742 Mixed Content: The page at ‘https://knightsndames.com/’ was loaded over HTTPS, but requested an insecure image ‘http://seventhqueen.com/demo/sweetdatewp-blank/wp-content/uploads/2013/06/blog_slider_021.jpg‘. This content should also be served over HTTPS.

2(index):1 Mixed Content: The page at ‘https://knightsndames.com/’ was loaded over HTTPS, but requested an insecure image ‘http://seventhqueen.com/demo/sweetdatewp-blank/wp-content/uploads/2013/06/gray_pattern.gif‘. This content should also be served over HTTPS.

(index):1 Mixed Content: The page at ‘https://knightsndames.com/’ was loaded over HTTPS, but requested an insecure image ‘http://seventhqueen.com/demo/sweetdatewp-blank/wp-content/uploads/2013/06/map-bg.png‘. This content should also be served over HTTPS.

jquery.js?ver=1.12.4:3 Mixed Content: The page at ‘https://knightsndames.com/’ was loaded over HTTPS, but requested an insecure image ‘http://seventhqueen.com/demo/sweetdatewp-blank/wp-content/uploads/2013/06/blog_slider_01.jpg‘. This content should also be served over HTTPS.

Thanks,

Kieran.

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