Forum Replies Created

Viewing 40 posts - 1,481 through 1,520 (of 4,912 total)
  • Author
  • in reply to: here #201657
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Template doesn’t work #201656
     Kieran_SQ
    Moderator

    Hi,

    Glad it is working now 🙂 Feel free to open a new ticket any time with any other questions and we’ll be happy to assist.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Template doesn’t work #201652
     Kieran_SQ
    Moderator

    Also, please go to WP Admin > Settings > Permalinks and save your permalinks as ‘Post name’ to see if this resolves your issue as I can see index.php is being added to your URL’s.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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    in reply to: Template doesn’t work #201650
     Kieran_SQ
    Moderator

    Hi,

    Please can you update this ticket, in a private reply, with admin credentials (in English US or UK) for your site so I can check the settings on the back-end.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: plugin issue #201646
     Kieran_SQ
    Moderator

    Hi,

    This is just a notice and can be safely ignored. They shouldn’t however be printed on the front-end as a matter of security. You can do this by editing wp-config.php in your main WordPress folder and adding the following

    COPY CODE
    define('WP_DEBUG', true);
    define('WP_DEBUG_LOG', true);
    define('WP_DEBUG_DISPLAY', false);

    Make sure these are not already defined in your wp-config.php file. If they are then change the WP_DEBUG_DISPLAY that is already present to false.

    https://codex.wordpress.org/Debugging_in_WordPress

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Lost profile pics #201643
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: A non working code #201640
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Theme Options – blank page #201639
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Eventsmanager #201635
     Kieran_SQ
    Moderator
    Not marked as solution
     Kieran_SQ
    Moderator
    Not marked as solution
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Contact form #201592
     Kieran_SQ
    Moderator
    Not marked as solution
     Kieran_SQ
    Moderator
    Not marked as solution
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Add a badge to the member’s profile photo #201460
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Secondary menu overlaps primary menu in 2-row mode #201296
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Secondary menu overlaps primary menu in 2-row mode #201182
     Kieran_SQ
    Moderator
    Not marked as solution
     Kieran_SQ
    Moderator

    Hi,

    I have split your previous reply into a new ticket as I will not be around today to answer your question due to having a minor procedure. One of the support team members will be happy to answer your new ticket as soon as they’re available.

    https://archived.seventhqueen.com/forums/topic/split-move-menu-on-mobile

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: color #201121
     Kieran_SQ
    Moderator

    Hi,

    To test this I would need access to an account that has a membership with ID 12 or 13 as per the code.

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: color #201119
     Kieran_SQ
    Moderator

    Hi,

    The sidebar for mobile and desktop are the same and code is independent of any device check so this will be a caching issue. Completely purge your mobile device cache and see if that resolves the issue.

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Profile Field Embed Code #201115
     Kieran_SQ
    Moderator

    Hi,

    This is custom CSS and therefore should be added to WP Admin > Appearance > Editor > KLEO Child > Style.css on a new line at the end of the file.

    I can see you were using the youtu.be which is why I asked if the full youtube.com url made a difference for you. I just tested this and it does not make any change.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Profile Field Embed Code #201113
     Kieran_SQ
    Moderator

    Hi,

    I’m not sure why that text is being output, does the same happen if you use the fully qualified URL for the video and not youtu.be?

    Either way, so long as the ID for the field stays the same you can use a little CSS to hide this

    COPY CODE
    .field_322 p {
        display: none !important;
    }

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: color #201105
     Kieran_SQ
    Moderator

    Please try the following

    !pmpro_hasMembershipLevel(array('12','13'))

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Remove the following Redirect chain #201101
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Remove the following Redirect chain #201098
     Kieran_SQ
    Moderator
    Not marked as solution
     Kieran_SQ
    Moderator

    Hi,

    You’re welcome. Feel free to open a new ticket anytime with any other questions and we’ll be happy to help.

    If you have a spare moment please consider leaving the support you received / KLEO a review on ThemeForest. Every review really does help!

    https://themeforest.net/item/kleo-pro-community-focused-multipurpose-buddypress-theme/reviews/6776630

    All the very best,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: color #201093
     Kieran_SQ
    Moderator

    Hi,

    You can try the following

    is_page( array( 1005, 1013 )

    or

    is_page( array( 'contact-us', 'dating-tips' )

    If you have a specific issue using this plugin please reach out to the plugin developer for support. This plugin was recommended to you via SeventhQueen in relation to a specific question, however, we are not able to provide support for third party plugins or custom code.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: login page cant read text #201088
     Kieran_SQ
    Moderator

    Hi,

    Please specify which content you would like to change the color of and I will send the specific CSS for you.

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: no visibile forum member search #201087
     Kieran_SQ
    Moderator

    Hi,

    You can use the below CSS to override the focus colors for the search box

    COPY CODE
    #buddypress div.dir-search input[type=text]:focus, #buddypress li.groups-members-search input[type=text]:focus {
        border: 1px solid #73b953;
        background: #fff;
    }

    I copied the colors of the initial state, if these are not the colors you wish to use when the search box is focused the please change the values to suit your needs.

    Make sure to clear your website cache, CDN and front-end cache (Ctrl+F5) to see the changes

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: login page cant read text #201085
     Kieran_SQ
    Moderator

    Hi,

    I do not see that level of transparency when I visit your site (uncached), make sure to clear your website cache to ensure you have the latest files.

    You can override the strength of the transparency for the login modal with the below custom CSS. Change the 0.85 value to any number between 0.00 and 0.1 to suit your needs. The closer the number is to 0.00 the more transparent it will be.

    COPY CODE
    .kleo-form-modal .kleo-login-wrap .before-login-form-wrapper, .kleo-form-modal .kleo-login-wrap .login-create-account-wrapper, .kleo-form-modal .kleo-login-wrap .login-form-wrapper {
        background-color: rgba(255, 255, 255, 0.85);
    }

    To change the color of the inputs in the login modal please use the below CSS. Change the value from #000000 to your desired color

    COPY CODE
    .kleo-login-wrap .login-form-wrapper .login-input-wrapper input.login-field {
        color: #000000;
    }

    Make sure to purge your website cache, CDN and front-end cache (Ctrl+F5) to see the changes.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

     Kieran_SQ
    Moderator

    Hi,

    No worries 🙂 Is there anything else I can assist with today?

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Remove the following Redirect chain #201083
     Kieran_SQ
    Moderator
    Not marked as solution
     Kieran_SQ
    Moderator

    Hi,

    It looks like either some menu options were manually turned off by a user or a plugin error caused those settings to be lost. You can add them again by going to WP Admin > Appearance > Menus and selecting the ‘Screen Options’ panel at the very top right of the main content area. Check all of the boxes for the sections you wish to appear. This does not need to be saved.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    Attachments:
    You must be logged in to view attached files.
    in reply to: Adjusting Responsiveness #201074
     Kieran_SQ
    Moderator

    Hi,

    My apologies, you’re right, the layout confused me for a second there. I see what you mean about stacking and I do not have a solution for you immediately so I will refer this ticket to one of our developers for review. Someone will be in touch with you on Monday to Tuesday to discuss this with you.

    Thank you for your patience.

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

     Kieran_SQ
    Moderator

    Hi,

    The issue is coming from a plugin called ‘WP ULike’, I have disabled this plugin and your bbPress notifications are working again as expected. I did a quick search after and found this is a known issue with WP ULike and bbPress regardless of theme. See here: https://buddypress.org/support/topic/notification-from-bbpress-to-buddypress/.

    You will need to contact the plugin author directly for them to release a fix.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

     Kieran_SQ
    Moderator

    Hi,

    Thanks for providing that account to login. Unfortunately the account provided does not have any notifications from the forum for me to see the issue. I have installed a plugin temporarily called ‘User Switching’ which will allow me to switch between user profiles. Please identify any account that has the notification issue for me to see.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Adjusting Responsiveness #201059
     Kieran_SQ
    Moderator

    Hi,

    I have responded to your other ticket which can be found here https://archived.seventhqueen.com/forums/topic/adjusting-responsiveness.

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Adjusting Responsiveness #201058
     Kieran_SQ
    Moderator

    Hi,

    Please make the page viewable so I can advise you on any solution. Currently your site is in maintenance mode.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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