Forum Replies Created

Viewing 40 posts - 1,961 through 2,000 (of 4,912 total)
  • Author
  •  Kieran_SQ
    Moderator

    Hi,

    I will assign this ticket to a higher support level to assist you in your query as I cannot see why this would affect the logout button. You will need to share your URL to receive further, in depth, assistance with this issue.

    Someone will be in touch with you as soon as they can, Monday to Friday, East European Time.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

     Kieran_SQ
    Moderator

    Hi

    By default there is no menu items in the profile menu that match that description. If you customized the theme to include more menu items you will need to share access so I can see the CSS classes you have given each item and the URL.

    Currently your CSS is targeting the groups menu item and is attempting to use PHP within CSS. This will not work.

    I have bolded the errors below

    .my-account.groups #header .btn-profile a[href=”‘. bp_loggedin_user_domain().’media/”],
    .my-account.groups #header .btn-profile a[href*=”media”]

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Upgrading to newer server #197167
     Kieran_SQ
    Moderator

    Hi,

    KLEO is compatible with PHP 5.6 and up. I would recommend using PHP 7.X and up for performance, compatibility and speed.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: captcha error #197149
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: groups directory layout #197146
     Kieran_SQ
    Moderator

    Hi,

    Glad to hear this is sorted now, feel free to open a new ticket any time and we’ll be happy to assist.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: frontend Publishing #197048
     Kieran_SQ
    Moderator

    Hi,

    You would need to extend the custom code you already have in place to show the button for each of the unpublished posts. We can’t help you with the code via the forum as it outside the scope of support we provide with the theme.

    Once you have created your custom code for single posts you can add it to an area of the KLEO theme like so

    COPY CODE
    // Add custom publish button to main content in single post if role is admin or editor
    add_action('kleo_before_content','add_publish_button_for_posts');
    function add_publish_button_for_posts() {
        if ( is_singular( 'post' ) && current_user_can( array('administrator', 'editor')) ) {
            // YOUR CODE HERE
        }
    }

    You can alter the position of where it is rendered by changing kleo_before_content to any of our hooks which you can find in the documentation here https://archived.seventhqueen.com/documentation/kleo under the heading ‘Theme Hooks’.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Error message #196970
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Error message #196966
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Payment Gateway integration #196965
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Payment Gateway integration #196963
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Payment Gateway integration #196959
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Email payment form #196957
     Kieran_SQ
    Moderator

    Hi,

    You would need to look at third party email campaign options to target users in this way. The best option that I know of is MailChimp where you can define many options for emailing users automatically.

    Here is a support article by MailChimp on automated welcome emails https://kb.mailchimp.com/automation/create-an-automated-welcome-email.

    You can also use the Paid Memberships Pro MailChimp add-on to create lists with MailChimp based on the users membership level. See here for more information https://wordpress.org/plugins/pmpro-mailchimp/

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Payment Gateway integration #196955
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Icons not showing up #196952
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: frontend Publishing #196951
     Kieran_SQ
    Moderator

    Hi,

    I do not 100% understand your question. Do you wish users to publish from the front-end instead of the back-end? If so please install and configure Social Articles from the WordPress.org plugin repository as we already have compatibility with the plugin.

    If you mean something else please let me know where you would like the button to appear and where you like the button to send users who have the role of Author or Administrator.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Woocommerce horizontal tab #196950
     Kieran_SQ
    Moderator

    Hi,

    Thanks for contacting us about the product accordion in WooCommerce. Currently it is not a theme option to have the product accordion horizontally instead of vertically and I do not know of an easy fix to make it that way.

    I will assign this ticket to one of our developers for insight on any options within the scope of the support we provide, if they do not have a solution for you then you will either need to open a new ticket for a feature request (community voting) or look into third party plugins / development to achieve this yourself.

    They’ll be in touch with you as soon as they can, Monday to Friday, East European Time.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Toolset types integration with Kleo #196949
     Kieran_SQ
    Moderator

    Hi,

    According to their documentation the code should be as below

    https://toolset.com/documentation/user-guides/theme-frameworks-integration/

    COPY CODE
    add_action( 'init', 'wpv_dummy_framework_api' );
       
    function wpv_dummy_framework_api() {
        $framework_id = 'kleo_framework';
        $framework_data = array(
            'name' => __( 'kleo_framework' ),
            'api_mode' => 'option',
            'api_handler' => 'sq_option',
        );
        if ( function_exists( 'wpv_api_register_framework' ) ) {
            wpv_api_register_framework( $framework_id, $framework_data );
        }
    }

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: sidebar Registration page #196938
     Kieran_SQ
    Moderator

    Hi,

    Glad to hear, feel free to open a new ticket with any other questions and we’ll be happy to assist.

    All the best,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: sticky menu #196936
     Kieran_SQ
    Moderator

    Happy to help 🙂 Do you consider this ticket resolved?

    Kieran.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Custom Theme #196934
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Custom Theme #196929
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Hide Sidebar for search results #196928
     Kieran_SQ
    Moderator

    Hi,

    Absolutely, I tested your code locally and it works nicely.

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: sticky menu #196922
     Kieran_SQ
    Moderator

    Hi,

    You can add a z-index of 999 to the CSS I supplied above, the corrected CSS for this is

    COPY CODE
    @media only screen and (max-width: 767px) {
    #header {
        position: fixed !important;
        background-color: #b600e7;
        width: 100%;
        z-index: 999;
    }
    section:nth-child(2) {
        margin-top: 50px;
    }
    }

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: sticky menu #196918
     Kieran_SQ
    Moderator

    Hi,

    You could try the below CSS but given you have many other customizations and plugins this may not play well with them, test thoroughly.

    COPY CODE
    @media only screen and (max-width: 767px) {
    #header {
        position: fixed !important;
        background-color: #b600e7;
        width: 100%;
    }
    section:nth-child(2) {
        margin-top: 50px;
    }
    }

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: sticky menu #196914
     Kieran_SQ
    Moderator

    Hi,

    I’m sorry but I do not understand the question. Do you want a different element to be sticky than the small purple colored hamburger menu?

    If you use your custom positioning for this menu you cannot also use fixed for the same purple color hamburger menu.

    Kieran.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: sticky menu #196912
     Kieran_SQ
    Moderator

    Hi,

    When I looked your site appeared as per your first screenshot and the CSS was for the top bar in that state. Since then it looks like you have enabled some custom CSS that already sets the custom positioning of the element to absolute and therefore you will not be able to use a position of fixed.

    In this case it will be either one or the other. You can use the CSS that I provided with the site in its initial state or use your custom positioning of the menu without it being fixed.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Hide Sidebar for search results #196907
     Kieran_SQ
    Moderator

    Hi Dirk,

    I see and that’s a fair point, the best place to start is as above in the search.php file (once copied to the KLEO Child theme). I will refer this ticket to one of our developers for review and to potentially offer a more dynamic solution to removing the sidebar on search pages.

    They’ll be in touch with you as soon as they can, Monday to Friday, East European Time.

    Thank you for your patience,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: sticky menu #196906
     Kieran_SQ
    Moderator

    Hi,

    This is possible with CSS but it won’t be intelligent, that is to say it won’t automatically preposition when scrolled and will maintain it’s current position on the screen.

    If you would still like to do this please try the below custom CSS

    COPY CODE
    @media only screen and (max-width: 767px) {
    .contain-to-grid .top-bar {
        width: 95%;
        margin-left: auto;
        position: fixed;
        margin-right: auto;
        left: 2%;
    }
    }

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Sign up form costumized #196905
     Kieran_SQ
    Moderator

    Hi,

    Please use the below custom CSS to customize the elements described for the register form on the home page

    COPY CODE
    .home-page .form-header {
        border-top-right-radius: 10px;
        border-top-left-radius: 10px;
        border-color: rgb(0, 0, 0) !important;
    }
    .home-page #register_form_front {
        border-color: rgb(0, 0, 0) !important;
    }
    .home-page .form-footer {
        border-color: rgb(0, 0, 0);
        border-bottom-left-radius: 10px;
        border-bottom-right-radius: 10px;
    }

    Adjust the px and color values to suit your needs.

    To change the fields from the blue to white, with black input text please use the below custom CSS

    COPY CODE
    .home-page .form-search.custom input[type="text"] {
        background-color: white;
        color: black;
    }

    With regards to your other question about the password fields I am going to refer this part to one of our developers as I cannot seem to find the issue and it seems to be a bug on other SweetDate installs. They’ll be in touch with you as soon as they can, Monday to Friday, East European Time.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: add a classes to buddypress activity page #196900
     Kieran_SQ
    Moderator

    Hi,

    I will assign this ticket to one of our developers who may be able to assist you with your custom query. They’ll be in touch with you as soon as they can, Monday to Friday, East European Time.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Hide Sidebar for search results #196899
     Kieran_SQ
    Moderator

    Hi,

    I cannot see if you have applied the CSS that I have provided or not because you’re using Autoptimize. I have cleared my cache but I do not see any changes.

    In what way is this a bad solution for CSS? If you would prefer to make changes to theme files instead of using CSS please copy the search.php file from the main theme into your KLEO Child theme and make any desired PHP changes.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Hide Sidebar for search results #196896
     Kieran_SQ
    Moderator

    Hi,

    Please try the below custom CSS in your KLEO Child theme to remove the sidebar on the search results page and make the content full width.

    COPY CODE
    .search-results .sidebar {
        display: none !important;
    }
    .search-results .template-page.col-sm-9.col-sm-push-3 {
        width: 100%;
        left: 0;
        border-left: 0;
    }

    Make sure to purge your website cache, autoptimize, CDN and front-end cache to see the changes.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: sidebar Registration page #196895
     Kieran_SQ
    Moderator

    Hi,

    It looks like you have wrapped your CSS to achieve this in a media query. I removed the media query, purged the website cache and cleared my browser cache and there is no longer the standard sidebar on the register page on a mobile device.

    Please completely purge your devices browser cache to see the changes.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Submenus not displaying correctly #196894
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Custom Theme #196890
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: rtMedia Count #196889
     Kieran_SQ
    Moderator

    Hi,

    Thanks for contacting us about translating specific strings. The string you’re translating contains a placeholder which generates the number value. To successfully translate this and other dynamic tabs in the BuddyPress members profile you will need to install a plugin called Loco Translate and translate your language files for rtMedia and BuddyPress.

    Once installed select your language, then go to the plugins menu item in Loco translate and translate the rtMedia string by searching for ‘Media’.

    You can see more detailed information in this by reading this support article https://archived.seventhqueen.com/general/article/how-to-translate-or-change-words-from-any-theme-plugin

    You can find this plugin for free in the WordPress.org repository by going to WP Admin > Plugins > Add New > Search: ‘Loco Translate’.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: How to edit Member’s page? #196888
     Kieran_SQ
    Moderator

    Hi,

    We offer an integration with rtMedia which allows you to upload images, videos and music via the front-end (members profile). You can install this plugin by going to WP Admin > Plugins > Add New > Search: ‘rtMedia’. Once the plugin has installed you can check the ‘Types’ tab of the rtMedia settings by going to WP Admin > rtMedia – you can then select the types of media you wish your users to upload.

    For documents you can try a plugin called BuddyDrive which adds a Dropbox / Google Drive type service to the members profile. You can find this plugin for free at https://wordpress.org/plugins/buddydrive/ or by going to WP Admin > Plugins > Add New > Search: ‘BuddyDrive’.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: acordeon #196885
     Kieran_SQ
    Moderator
    Not marked as solution
     Kieran_SQ
    Moderator

    Hi Michael,

    Thanks for reaching out about a custom product directory. This is not included in the theme but here are some ways you could achieve that.

    1. WooCommerce and a Vendor plugin with no payment gateway configured. This will allow your members add products via the front end, organize them into categories and archives as well as display them in a theme supported way. With no payment gateway configured and no cart or checkout pages no member or visitor will be able to purchase any products and when you’re ready to accept payments they can simply be enabled.

    2. Create a custom post type and taxonomies either by hand, generator or plugin. Copy the single.php file from the theme into the child theme and rename it to single-my_post_type.php (where my_post_type is the name of your custom post type) and change the code to suit your needs – you will need to do this for archive and category templates too.

    By far the easiest option, with little to no coding involved, is option 1. Option 2 allows you far more options but will take longer and requires a good level of PHP, HTML and CSS knowledge.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: how to make that it stays in the same line #196883
     Kieran_SQ
    Moderator
    Not marked as solution
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