Kieran_SQ

[Kieran_SQ]

Hi,

I will refer this ticket to one of developers so that they can provide you with the correct PHP to generate the logout URL you require.

There are no security concerns with the current method as it is done in the WordPress way. Where a URL, domain or path has a suffix of :number it refers to a port number for communication and is generated at the server level – this is not something to be concerned about.

One of our developers will be in touch with you as soon as they can, Monday to Friday, East European Time.

Thank you for your patience,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

The responsive mode is more of a guide due to the fact that variation is so great across the market for mobile and tablet devices. The best option, as you suggest above, is to preview the page. Once you have the preview open you can always open the browser console (F12) and emulate to device in question.

See here for more information https://developers.google.com/web/tools/chrome-devtools/device-mode/

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Sorry to hear you’re having trouble with installing the theme. Can you please update this ticket, in a private reply, with admin credentials so I can see what is going on via the back-end.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

All three of these plugins (assuming you mean GeoDirectory when you say Places) can work together. BuddyPress should indeed be the entry point, with Paid Memberships Pro setup behind it so a user must select a package. I am not sure that Paid Memberships Pro and Geo Directory integrate though. You can of course restrict the add new places pages to certain membership levels which will give you the membership aspect for GeoDirectory.

I cannot log into your site to see the setup you currently have as you have a database error which needs to be resolved.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Please paste the code you’re trying to use here, using the code tags from the reply area (important), so I can correct the errors.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

That’s really very strange. When I add the code manually via the front end it works, yet in the Theme Options it does not.

I will refer this ticket to one of our developers for review and insight into the issue. They’ll be in touch with you as soon as they can, Monday to Friday, East European Time.

Thank you for your patience,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Yes, the CSS targets only screen sizes above 768px. Please update this ticket, in a private reply, with admin credentials for your site and let me know exactly where added the CSS (including line number).

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I pasted code I gave above directly into a CSS file on your site and it works fine. Please double check you have pasted the correct code and that you pasted it onto a new line – not within any other CSS.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Please try the below CSS

COPY CODE

@media only screen and (min-width: 768px) {
.header-bg {
    position: fixed;
    width: 100%;
    z-index: 99;
}
}

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

No worries, do you consider this ticket resolved?

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

In that case you need to apply the HTML I provided above in the same location where you made your other changes to this menu.

From line 126 onward of the general-header.php file in your SweetDate Child theme

COPY CODE

if ( bp_is_active( 'activity' ) ) {
	echo '<li><a href="/all-activity/">All Activity</a>';
}

Add the above code in the position you wish it to appear in the menu.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Mail is generally sent via your host (if email is included with your hosting), via SMTP if you’re offloading your email to G Suite or similar or via a third party API like SendGrid / SendInBlue / Mandrill etc.

Mailchimp will not send transaction emails, their service is for email marketing and email list management only.

If you’re unsure how your email is setup you should talk to your host directly as we cannot advise on this matter.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

HI,

If you have an issue with third party code or extending third party code then you will need to raise it either on GutHub directly with the author or via the forum / post where you originally found the code. We cannot assist with custom development via the forums as it outside the scope of support offered with the theme.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

As per out meeting via Team Viewer I will refer this ticket to one of developers for review of the two outstanding items. I will attach technical information to this reply for the developer and they’ll be in touch as soon as they can, Monday to Friday, East European Time.

Make sure to update this ticket, in a private reply, with admin credentials (in English) so that they can login.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I connected successfully but I have not been granted permission to take control of the desktop therefore I cannot click on any items. Please update the permissions so I can continue.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You can copy the code in it’s entireity from GitHub and paste it into WP Admin > Appearance > Editor > SweetDate Child > Functions.php on a new line at the end of the file.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

It looks like they’re using the category as some kind of anchor, but with no data behind it we cannot do anything with it.

Sorry,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

It looks like you have something similar to the GitHub gist already, it is this code that would be the best option, but it would need to be extended to account for the users looking for fields.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Does the plugin have the ability to store these posts for you within your site as a post type? If so, this would resolve the issue you’re experiencing.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You would need to tell them what you told me in the above reply and let them know what code you’re using to achieve the current functionality, they should be aware that the data is stored in BuddyPress xprofile fields.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Sorry, I didn’t realise Feedzy was a plugin and not a category of a post type. The shortcode can only show actual posts from X post type or X category. If the posts do not exist in the database under a particular post type it will not be able to show the content.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

It would seem you either have custom code or a plugin to achieve that functionality. You would either need to extend your code or remove it to return the normal functionality where users can see all.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I would be happy to jump into a Team Viewer session for you to show you how to do this. Let me know your details so I can connect to you and your availability.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Your site is semi private so I cannot easily check the issue you’re having. Please send me some login details so I can look into this.

Also please provide the following

1. The page where you are using ‘KLEO News Highlight’ with the category set to Feedzy
2. The link to the Feedzy category archive page

Also please confirm you do actually have posts that have the category set to Feedzy

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Can you send me a link to the plugin you’re using? If this plugin is creating custom templates that override KLEO templates then this is something you will need to address with the plugin developer regarding comments.

You can render the KLEO social share buttons anywhere with the below shortcode.

[kleo_social_share]

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Try adding this additional CSS which targets under 767px

COPY CODE

@media only screen and (max-width: 767px) {
.directory #horizontal_search:after {
    margin-bottom:10px !important;
    margin-top: unset !important;
    float: unset !important;
}
}

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Because there are a few different points here I will reply to each in a numbered format for ease of tracking going forward.

1. I logged into your site and checked all of the relevant settings for the BuddyPress Profile Tabs in the header. All of your settings are correct and when data is entered into the additional tabs they do appear as they should. See here https://www.match.co.ke/members/admin/, the ‘About Me’ tab now appears after I entered content into the field.

2. You can remove the slider and replace with an image by doing the following. Hover over the top right of the slider (the blue) until you see the icons revealed for editing – click the X button to remove the slider. On the left drag the ‘Image’ element into the area that now appears with only a + icon within at the top of the page. Once you have dragged this element to the position it will open the configuration options on the left. Upload your desired image and settings, save (see screenshots).

3. You need to edit the homepage with Elementor and the hover over the element, click the pencil icon and then configure the settings in the left side panel. There are two elements in this section, one for logged in users and the other for logged out users, scroll down over the section to see the secondary item. In each case you can hover over and click the pencil the edit the items (see screenshots).

4. Please provide more information on the issue so I can assist you.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

Attachments:

You must be logged in to view attached files.

[Kieran_SQ]

Hi,

Sorry to hear you’re having issues with the demo import of the homepage content. If you like, I can import the home page for you? If you do then please update this ticket, in a private reply, with newly created admin credentials with the language set to English.

BuddyPress sends an email notification by default to users when they receive a new message on the site. Is this what you mean? If not, please provide more details.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

This is a bit hacky, but a quick way to do it is with CSS like so

COPY CODE

.directory #horizontal_search:after {
    content: "Adjust Match Preferences";
    color: #FFFFFF;
    font-size: 16px;
    font-weight: 700;
    margin-top: -35px;
    float: right;
}

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I am not sure why you have PHP for a static link, is there more to the requirements than stated above?

If not you can simply use HTML like so

<li><a href="/all-activity/">All Activity</a>

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

Attachments:

You must be logged in to view attached files.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

You can use the below custom CSS in WP Admin > Appearance > Editor > SweetDate Child > Style.css to show the full content of the text

COPY CODE

.search-item .search-body {
    height: auto;
}

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for contacting us about the errors you have found in your log. I’ve had to research them myself as they’re quite specific and rare. From what I can tell this is a failure of configuration at the server level where it is referring to itself as localhost when trying to access it from a different machine (not localhost).

You’ll need to contact your host directly about this issue as it is not theme related and there is nothing we can do from here to configure your hosts server environment.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi Krishnakumar,

Sorry that happened for you, if you see it again when KLEO or any of our other themes are on sale please open a new ticket and we’ll look into it ASAP!

All the very best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi Krishnakumar,

Thanks for contacting us about promotional pricing for our themes via ThemeForest. When we have a promotional price on any of our themes it is for both new and existing customers, currently KLEO is $49.00 USD. If KLEO was to go on sale for $29.99 it would be that price for both new customers or existing customers.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Author]

Posts