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You should ask the hosting company since it depends on their control panel.
Cheers
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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Set it as your home page from WP admin – Settings – Reading
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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Hi, make sure to resave Appearance – Theme options and clear browser cache
Cheers
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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Hi, so your theme is active or not? If is active then from Appearance – Kleo Demo data -import the page you want and you will see it in Wp admin – Pages
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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.HI, please see the attached zip file. extract the archive and replace the file from kleo/page-parts
Let me know how it went.
Cheers
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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Hi, it was scheduled for the release coming next week.
We will probably need to test it with you and see if it solves the problem.
Cheers
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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Hi, please read the docs and the KB articles -> https://archived.seventhqueen.com/buddyapp/article/theme-plugins-updates
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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.The link is strange.. maybe check the post permalink from where you added the post and change it with other characters.On your Themeforest account – Downloads section you can re-download the theme.
Check our documentation on that matter: https://archived.seventhqueen.com/kleo/article/how-to-install-the-themeHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.who is letting you know about that? try to remove theme files and upload fresh ones from Themeforest.
Maybe it comes from some pluginHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Hi, I am looking at your page but the elements are working..
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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.We only provide the less files used to generate the theme css files. You need your own compiler if you want to generate css from a less file
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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.hi, for custom development please send an email at dev@seventhqueen.com with your needs and you will receive an answer today.
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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Just logged in and the admin looks good. See the attach.
Let me know if you still have issuesHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Hi, will take a look and see what is going on.
buddy press that says destination folder exists -> means you already tried to install buddypress and the folder exists in the wp-content/plugins folder.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Don’t get me wrong but when I know that we have a strong theme, I need to see if you tell me it doesn’t work on your site.
Maybe it is theme related but we need to check it and fix it if is the case.
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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Since you are not providing more details and don’t let us help you I can’t proceed with any refund. It seems like you are just not wanting our help so
Nobody said you need to change hosting and it could be a small setting or a caching thing.
Please change your attitude and collaborate if you want our help.
I have showed you that we are opened to any other way of looking at your site since you can’t give more details.
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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Please understand that refunds are given in cases where theme doesn’t work as it should or as advertised. I see you don’t want to collaborate and help you so please do that.
Due to the nature of digital goods, it’s not possible to “return” them. Therefore, refunds can only be given for products that are broken and do not work as described. I can assure you that none of my products are broken
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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.I can assure you it is an isolated event since we don’t encounter other theme problems at the moment.
Let’s make this discussion productive and allow us to help you. Give us an error log from the provider and more details to reproduce if you can’t allow temporary access to your site.Maybe setup Teamviewer session and take a look by sharing your screen.
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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.I understand, you don’t want to provide credentials but since this issue is an isolated one and doesn’t happen on other client sites we need to debug it and see what is causing it.
It doesn’t necessarily have to be related to php memory limit but that usually causes most theme problems.Even if is related to memory limit that is not a bad thing and doesn’t have to relate to our theme but more to WordPress platform. This limit can be easily increased from php settings and doesn’t mean your hosting package will change.
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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Hi there, I can guarantee our team professionalism and asking for credentials is nothing wrong if you want our help. We developed the theme so you should trust us, you can change the password afterwards.
This is the only way we can check your site if indeed there is a problem!
Thanks
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Awesome 🙂
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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Hi, please update KLEO to latest version and should be fixed.
Cheers
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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.See this page at the bottom https://archived.seventhqueen.com/sweetdate/
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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Hi, this is a very old topi. please open a new ticket and describe your issue.
https://archived.seventhqueen.com/sweetdate/Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Hello, this seems to happen because of WordPress that is removing empty tags.
You can do a Google search related to “wordpress editor removes empty tags” and you will find some similar problems.
An easy fix is to add a comment inside each span to prevent it:
COPY CODE<p style="text-align: center;"><strong>© [current-year] ArboLife Ltd liab. Co | Neuchâtel | Switzerland | <a href="https://www.facebook.com/arbolifecom" target="_blank"><span style="color: #b2b8c0;"><i class="icon-facebook-1"></i><!-- icon --></span></a> | <a href="https://www.linkedin.com/company/arbolife" target="_blank"><span style="color: #b2b8c0;"><i class="icon-linkedin-1"></i><!-- icon --></span></a> | <a href="https://twitter.com/arbo_life" target="_blank"><span style="color: #b2b8c0;"><i class="icon-twitter-1"></i><!-- icon --></span></a></strong>Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Hi, please extract the main files zip and use the sweetdate.zip file found in WordPress folder. please check the documentation included
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.
