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  • in reply to: Long updates not Showing #100413
     Abe
    Keymaster

    Hi, can you give me the link to that specific page to do some tests?

    Thanks

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    in reply to: AppPresser compatibility #100412
     Abe
    Keymaster

    Hi there, we haven’t tested it with AppPresser but if the plugin is good then it should work.
    They don’t have some tools to check the app first?

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    in reply to: I have problems with the theme #100411
     Abe
    Keymaster

    Hello, please let me know what error you are getting.

    Cheers

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    in reply to: no me instala el tema en wordpress #100410
     Abe
    Keymaster

    Hello, you have uploaded the main package. You need to unzip it first and then upload the buddyapp.zip file from the WordPress folder.

    Cheers

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    in reply to: Problem with template in general #100211
     Abe
    Keymaster

    Hi there, sorry for the small update delay.
    We are testing the woocommerce integration and adding some new great header menu options among other fixes.

    I have attached the files to change.

    All the best

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    in reply to: Hello Laura #100206
     Abe
    Keymaster

    Hi, since you are talking about all of your website then it is obviously something from the hosting as the message says: “Server currently undergoing maintenance. Webmaster: please contact support.”

    Try to contact them. Can’t be a theme related issue since I don’t believe you have Sweetdate theme on all of your sites

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    in reply to: search box overlapped with Forum table #100146
     Abe
    Keymaster

    The small one searches just in forums.

    You can hide it with this small css rule:

    COPY CODE
    
    .entry-content .bbp-search-form {
        display: none;
    }
    
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    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    in reply to: Color Presets #100144
     Abe
    Keymaster

    Hello, this was added for the 4.0 update coming next week. You will be able to add a new preset like this in your child theme/ functions.php

    COPY CODE
    
    add_filter('section_color_presets', 'kleo_my_add_custom_color_preset');
    function kleo_my_add_custom_color_preset( $presets ) {
    
        $presets['my-preset-slug'] = array(
            'alt'     => 'My color preset name',
            'img'     => KLEO_LIB_URI . '/assets/images/presets/deep-purple-ac-amber.jpg', //path to custom image
            'presets' => array(
                'text'    => '#ffffff',
                'headings'    => '#ffffff',
                'bg'    => '#673ab7',
                'border'    => 'transparent',
                'link'    => '#ffffff',
                'link_hover'    => '#d1c4e9',
                'high_color'    => '#ffffff',
                'high_bg'    => '#ffc107',
                'alt_bg'    => '#7e57c2',
                'alt_border'    => '#7e57c2',
            )
        );
    
        return $presets;
    }
    

    All the best

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    ---
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    in reply to: Kleo Posts – display alignment issue with author #100140
     Abe
    Keymaster

    Hello, in your printscreen which one is the author name? Do you have a link to that exact page to check?

    Thanks

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    ---
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    in reply to: Add LinkedIn sharing, make options #100136
     Abe
    Keymaster

    Hello, Linkedin and WhatsApp options were added for the 4.0 version as well options to enable/disable the sharing services.

    All the best

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    ---
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    in reply to: problem #100129
     Abe
    Keymaster

    Hi, if they use the same email address when registering on your site and on Facebook the when they log in with facebook it will just link their profiles.

    Cheers

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    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    in reply to: Need Community Demo #100127
     Abe
    Keymaster

    Hello there, You mean this page? http://seventhqueen.com/themes/kleo/home-default/
    or this one? http://seventhqueen.com/themes/kleo/members/demo/

    The first one can be imported from Appearance – Kleo Demo data – Specific page – Home Default(Community). see the attached image too. After you imported it you should go to Pages – edit Home Default and start changing text and images.

    The last one is actually the member page which you achieve by installing and configuring BuddyPress

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    in reply to: Error 500 message #100126
     Abe
    Keymaster

    Hi there, that sounds to me like something related to the hosting. Try to contact them and search trough the web server error logs.
    Also maybe it could be related to this topic: http://seventhqueen.com/blog/code-snippets/increase-php-memory-limit-in-wordpress.html

    All the best

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    ---
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    in reply to: Menu Shows up Sometimes #100125
     Abe
    Keymaster

    Hello and thanks for your purchase.
    Can I have some test credentials to your site to check? Does that happen in a particular browser?
    Next week we have a big update for BuddyApp and we will add new functionality to the header. One of them will be to remove the search bar.

    Cheers

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    ---
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    in reply to: HTTP Error #100124
     Abe
    Keymaster

    Hi, please don’t open duplicate topics. If you already opened a ticket then Laura will answer to that.

    I guess those errors come from your custom code added. Please hire a programmer with basic PHP knowledge if you want to start customising the theme. try to remove any custom code added and see if those errors still appear but they shouldn’t since all is working well on our site.

    Cheers

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    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    in reply to: Hello Laura #100123
     Abe
    Keymaster

    Hi, please remove any custom code you added to your child theme functions.php since is not theme related if you add some bad code. I am sure you understand.

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    in reply to: Join Us for free #100122
     Abe
    Keymaster

    Hi, you probably did something wrong and didn’t paste the code correctly. Please try to stick to theme problems and not problems generated by you.

    For redirection you should use Peter’s redirect plugin which should do the job for you.

    Cheers

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    ---
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    in reply to: trial for free #100121
     Abe
    Keymaster

    Hi, you have the option to set membership levels with expiration or trial. You need some custom work to make all the other logic or maybe PMPRO plugin already has an addon for that.

    Cheers

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    ---
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    in reply to: Locations #100063
     Abe
    Keymaster

    Hi, GEO MY WP already integrates with Sweetdate

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    ---
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    in reply to: November 2015 New Layout For Kloe #100062
     Abe
    Keymaster

    My screenshot where you choose the table to use in actually in your page where you want to display it. Use VIsual composer to add the GO Tables element

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    ---
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    in reply to: plugins Internal Server Error #100059
     Abe
    Keymaster

    hello, that could be related to PHP max_execution_time in php.ini Read more here: http://stackoverflow.com/questions/27857250/mod-fcgid-read-data-timeout-in-31-seconds

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    ---
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    in reply to: Change Site roles & forum roles for all users #99929
     Abe
    Keymaster

    You mean they are not appearing in BuddyPress? If that is the case then this might help https://wordpress.org/plugins/activate-users-in-buddypress/

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    in reply to: November 2015 New Layout For Kloe #99926
     Abe
    Keymaster

    Well If you look carefully at the video, the import files are not in the actual plugin you use on your wordpress site and they are located in the main package that you would get from Codecanyon if you bought it, so the same logic applies here being bundled in the theme.

    related to the import.. make sure you are using the shortcode for the configured table and that is not showing another one.

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    in reply to: Kleo Cover Photo – Automatically Blows Up Images #99913
     Abe
    Keymaster

    the update is scheduled for this week. Sorry for any delays.

    Thanks

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    ---
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    in reply to: Porftolio tiles cut in half after theme update. #99865
     Abe
    Keymaster

    Hello, I did some tests locally and I want to test them in the morning on your site. Can you share FTP credentials?

    Thanks

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    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    in reply to: style login form #99861
     Abe
    Keymaster

    Hello, the login shortcode supports a style attribute and you can set it to dark like this, the default value being white

    COPY CODE
    
    [sq_login_form style="dark"]
    

    If that does not suit your needs then you need to come with some custom css for the background and text elements like:

    COPY CODE
    
    .kleo-login-wrap .before-login-form-wrapper,
    .kleo-login-wrap .login-form-wrapper,
    .kleo-login-wrap .login-create-account-wrapper {
    background: red !important;
    }
    

    You should use Chrome Inspect element feature to detect existing css rules so you can override them with new CSS rules added by you.

    Cheers

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    ---
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    in reply to: November 2015 New Layout For Kloe #99859
     Abe
    Keymaster

    we will create a video for Kleo users so that is clear and easy to understand.

    So you found the txt file in the package downloaded and all is good?

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    in reply to: Missing updates on Activity #99852
     Abe
    Keymaster

    Hello and thanks for using our BuddyApp theme.

    In order to reproduce, can you confirm it also happens on the demo site and please give me the steps to take in order to see the error?

    Thanks a lot

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    in reply to: November 2015 New Layout For Kloe #99850
     Abe
    Keymaster

    Hi there, see the img attached for the location with all the plugin text files to choose from.

    Also this video might help

    https://www.youtube.com/watch?v=H0MwnHeYr3o

    Cheers

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    in reply to: Showcase KLEO #99716
     Abe
    Keymaster

    Hi Riccardo, looks great. I see some good looking photos there.

    All the best

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    in reply to: Problem with template in general #99577
     Abe
    Keymaster

    Glad it is working now. Let me know if you encounter any other plugins and I will gladly help

    Also if you love our theme a 5 star rating on Themeforest is much appreciated 🙂

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    in reply to: Problem with template in general #99575
     Abe
    Keymaster

    I haven’t touched the permissions on your server. I just uploaded two theme files located under /wp-content/themes/buddyapp that will be added in the next update. I was telling you that I have just improved the theme logic to work with your kind of permissions.

    Thanks

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    in reply to: Problem with template in general #99539
     Abe
    Keymaster

    Done, sorry for any inconveniences. It needed some extra checks on hosting with other than normal permission system where the apache web user works with group permissions.

    This fix will be released in this week update.

    Cheers

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    in reply to: White Space on Homepage Doesn’t Refresh after Menu #99532
     Abe
    Keymaster

    Hello, I think that is just related to Revslider slider option Force Full Width

    Please disable that option to force full width from your Revolution sliders

    Let me know how it goes.

    Cheers

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    in reply to: Problem with template in general #99528
     Abe
    Keymaster

    Oh I just logged in 🙂

    Will give you an update ASAP

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    in reply to: Problem with template in general #99527
     Abe
    Keymaster

    I am trying to change a set of files on FTP but can’t connect. Please check the FTP credentials again

    Thanks

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    in reply to: NavMenu Roles- Kleo Theme Conflict #99523
     Abe
    Keymaster

    Hello there, the Nav Menu roles plugin even though it gives a notice in the admin it will work with BuddyApp since it was made compatible by us.

    Related to that plugin that will add your menu to the footer.. can you ask the plugin author how the plugin works and what the theme should include in order for those menus to be generated? We use best coding practices for wordpress and have all the hooks, functions that need to be but maybe it uses something else.

    Cheers

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    ---
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    in reply to: Problem with template in general #99521
     Abe
    Keymaster

    Hello, I will take a look now.

    Thanks

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    in reply to: User Notification is not responsive #99391
     Abe
    Keymaster

    Will be testing that and come with a fix in the next update coming really soon, this week or starting next week.

    Thanks

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    in reply to: search box overlapped with Forum table #99382
     Abe
    Keymaster

    I think that is comes from the fact that you disabled your title section on the whole site which is not recommended.

    Try to re-enable it from WP admin – Appearance – Customize – Page Title – General Settings

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