Kieran_SQ

[Kieran_SQ]

Hi @zazenwebdesign,

You’re very welcome. Please reach out to us at support anytime!

If you like the theme or the support you have received please consider leaving us a 5 star review on Themeforest – it really helps.

Thanks – and have a great day,

Kieran.

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If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi @internetservice,

I am going to ask a higher level of support to come into this discussion and help you place your shortcode in the SweetDate search area.

They’ll get back to you tomorrow,

Thank you for you patience,

Kieran.

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If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hey,

A regular licence is defined as:

Use, by you or one client, in a single end product which end users are not charged for.

This covers one domain and one localhost install. This does not cover multi-site.

If you have further questions please let me know and I’ll be happy to answer them 🙂

Kind Regards,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hi @felipe-affonso,

It appears that you left us a review that was more of a support question on ThemeForest

Can I test It locally? Will I be using a license for it?
Can I change it to an online project latter?

Thanks

Just to confirm, the answers are, yes you can use it locally to test, no you won’t be using a licence for it locally and yes you can change it to one online project later 🙂

I was wondering if you wouldn’t mind editing/changing it to reflect your opinion of the theme and the support you’ve received rather than a support question as answered in this ticket?

Thanks in advance, and greatly appreciated.

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi @FreddieLee,

The simplest way to do this would be with a plugin, from memory there are a few that do what you ask. Here’s one that was pretty much the first result on Google by a respected developer in the BuddyPress community.

– BuddyPress Force Profile Photo by BuddyDev (last updated June 5th 2017) https://buddydev.com/plugins/bp-force-profile-photo/

Let me know if this works for you,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

The shortcode for your particular search form is

[bps_display form=1166]

This will vary if you create more search forms, in future you can find it by going to Users > Profile Search > On the far right of the page.

You can add this shortcode to the desired location on your homepage by going to Pages > Forside > Edit > Paste the shortcode where you want it to appear.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hi,

In that case you can copy across your shortcode and paste it where you want it to appear.

From a general security and performance point of view, if you’re not using a plugin or a theme you should delete it from your install (if possible). Outdated, compromised or non-functioning plugins that are inactive on a WordPress site still pose a risk.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

The search for you referenced is from a plugin called “BP Profile Search” you could use turn off the SweetDate search functionality and use the shortcode generated by BP Profile Search on your home page, however, by doing so you’d lose key functionality of SweetDate.

But to confirm, yes, you could just replace with the shortcode from your plugin.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Thanks Dave, that’s always great to hear! 🙂

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I have been looking into your issue and I have now gone as far as I can without going through the obvious issues / debugging steps.

By updating the theme to the latest version we have ruled out SweetDate / BuddyPress version issues. The next step in working out what is causing the conflict is unavoidable, and unfortunately necessary, you’ll have to deactivate your plugins, and reactivate them one by one to test for conflicts. Each time you activate a plugin you will have to clear your browser cache and website cache and test the search form to see if it works.

Because of the sheer volume of plugins you’re using I would advise that you make a content and database backup before starting as well as putting your site into maintenance mode to limit users exposure to the works you will be carrying out.

If you encounter a plugin that causes the form to stop working, please deactivate it again and continue with the rest of test.

Please let me know the outcome of this test.

Regards,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hey Dave,

I see you’re using the child theme so you can do the following

Copy this file from the main theme

/sweetdate/registration/register.php

To your child theme

/sweetdate-child/registration/register.php

If you haven’t already done so you’ll need to create the folder ‘registration’ in your child theme

You can now edit the file with your favorite editor, or your host’s file browser/editor.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hi,

Thanks for updating the API key, the updates now work and I have updated the theme for you.

I am still looking into fixing the search for you, thanks for your patience.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi @zazenwebdesign,

You can hide both with CSS

Carousel hide excerpt
.kleo-carousel .entry-summary {display: none;}

Archive hide excerpt
.archive .post-info {display: none;}

Category “100+ guests”
.category-100-guests .post-info {display: none;}

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

In the meantime can you please login to ThemeForest and confirm that these details are correct

If they’re not please update them, if they are correct can you try generating a new API key and saving it in your theme options panel.

Thanks.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I think it might not be working due to the incompatibility of versions between BuddyPress and SweetDate. I am currently looking into your update issue and will update this ticket as soon as I have an answer for you.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi @samv,

I have logged into your site but I am not able to replicate the issue, please can you update me with the following

– URL where this happens
– Screenshot of where you’re originally clicking to get the error page

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thank you for updating the details, please can you update your SweetDate theme from version 2.9.6 to 2.9.10, and let me know after clearing browser cache, website cache and purging services like CloudFlare if the issue persists.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi @internetservice,

The main page search is a custom feature of SweetDate, for me to be able to look into this for you I will require admin credentials. The credentials supplied in the other thread are for a basic user.

Please update this thread with admin credentials so I can look into this further for you.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

After logging in I found that your GeoDirectory page is actually http://yourdomain.com/directory/ and not http://yourdomain.com/gd-home/ and is working as expected.

Using two themes at once is possible, however this requires intimate knowledge of WordPress and PHP and a lot of time, you’ll have to contact a developer to carry this work out for you if you’re not able to do so. As I am sure you can understand the meshing of two themes is out of the scope of support for KLEO.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi @fabianno0572,

Please could you link me to the page you’re using for GeoDirectory?

With regards to GD Travel, is this another theme you’re referring to? If so, you wish to use KLEO and GD Travel both at once, on different pages, correct?

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi Faizal,

Sorry to hear you’re having issues with your logo.

Could you go to WP Admin > Pages > (your home page)

Scroll down to “Theme General Settings” below the main editor, under the tab “Display Settings” please make sure you do not have a custom logo defined in the field marked “Custom Logo”.

If you do not have an image there please can you add some admin credentials to your next reply so I can look into this further for you.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi @AshleyStewart,

Sorry to hear you’re having issues with sub-menus. I have checked with the latest release of BuddyApp running a localhost and I can’t replicate that issue, without having access to your site this might prove difficult to debug.

Please try the following:

– Disable all plugins, clear website caching and browser cache. Does the problem go away? If so please enable each plugin one by one, making sure to clear your caches and test each time until you find the plugin causing the issue.
– Make a safe backup of anything in child theme’s style.css, functions.php or Quick CSS in theme options and clear out the contents. after clearing and purging the caches does the issue persist?
– Do you have a php error log or debug log that you could share with me?
– If you switch to the default WordPress theme Twenty Seventeen, Twenty Sixteen and Twenty Fifteen does the issue persist?

Let me know,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hey,

Glad it worked for you, sorry for the misunderstanding on the location on my part, I read what you posted wrong.

Looks great by the way!

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi Grant,

Thanks for keeping me updated and I’m glad you got it sorted. The CSS below is based off your logo, you’ll need to create an image with more white space either side for this to look okay. You may also need to tweak this CSS a little to suit the new image.

COPY CODE

#login_form {
    padding-top: 80px;
    background: url(../wp-content/uploads/2016/11/logo-small.png);
    background-repeat: no-repeat;
    background-size: contain;
}

Let me know if this works for you.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi @AdamK,

I understand your issue, I’m going to forward to this on to the development team to look into. They may want to get more information from you so please update this ticket with a private reply containing some admin credentials for testing purposes.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

As always, you’re welcome 🙂

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi @AdamK,

Did you by chance publish the post before setting the author? This would cause it to be accredited to the administrator and create the BuddyPress activity item for the administrator.

If that is that case, you can copy the post content, delete the post, delete the activity item and then create a new post, set the correct author and publish. This should create a new activity item accredited to the author of the post.

Let me know if this helps,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

You’re always welcome @AdamK, reach out any time.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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