Kieran_SQ

[Kieran_SQ]

Hi,

Thanks for posting the updated details. I have access your site and I can’t locate the cause of the issue. I am going to refer this ticket to a higher support level for review. They’ll be in touch with as soon as they can via this ticket, Monday to Friday, East European Time.

Thank you for your patience,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi Will,

I tried to login using the details you have provided but I receive the error “ERROR: Incorrect username or password.”. Please double check the username and password is correct. If the username and password are correct please update the account with a new password and share again within this ticket.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks so much for the kind words, very much appreciated!

Let me know how the export / import goes and if you need any assistance.

If you have a spare moment please consider leaving support / KLEO a review on ThemeForest. Every review really does help us.

https://themeforest.net/item/kleo-pro-community-focused-multipurpose-buddypress-theme/reviews/6776630

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

My apologies! I have seen your site previously, have you posted in the Facebook KLEO community group before? Either way it looks really nice – great job!

You can always import / export sliders in Slider Revolution – so if you have it setup perfectly on your test site you can export it directly from test and import to live. See here for more information: https://www.themepunch.com/revslider-doc/import-export-replace/

You can delete the slider if you wish and import again from the demo content in the theme. Download all files from ThemeForest and use the file named news-magazine.zip – import directly into Slider Revolution (as per steps in link above).

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Please update this ticket, in a private reply, with admin credentials for your site so I can look into the issue via the back-end.

For clarity there are no longer any blocked images (2) in the browser console.

When I load the page now I only see one blank space after the text ““(The birth mother) chose me and it could have been anybody. She saw something in me that said she’s going to be a great mom and she’s going to give my daughter more than I ever could.”” – is that correct or is there a secondary area?

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for sending the link but without seeing the test site I have no context with regards to any issues.

Are you running the same version on test as your are on live?

Did you do a full migration when you moved from test to live? If so, double check that the settings are still correct in the slider, even if they are, save them and test.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Note: With regards to 5.4.8 I have sent a message to the KLEO core developer to review the update and include if immediately compatible.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi Barney,

Currently the version we have bundled into KLEO is 5.4.7.4A, if that is not the version you have in WP Admin > Plugins then you can update it by going to WP Admin > Appearance > Install Plugins.

You’ll have to make sure you have setup automatic updates for KLEO via WP Admin > Theme Options > Theme Update otherwise you won’t see any plugin updates available.

If you haven’t setup this option yet you can follow these support articles for assistance

https://archived.seventhqueen.com/kleo/article/updating-the-theme

https://archived.seventhqueen.com/general/article/how-to-get-themeforest-api-key

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

That’s quite strange, I can’t see anything via the front-end that may be causing this. I will have to refer this ticket to a higher support level for further assistance. They’ll be in touch with you as soon as they can, Monday to Friday, East European Time.

Thank you for your patience,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Please try going to WP Admin > Theme Options and saving your theme options again which will regenerate any/all theme CSS. Once you have done this please purge your CDN (if any) and your website cache via WP Admin. Then visit the page with the issue and press Ctrl+F5 to clear your browser cache.

We haven’t changed anything with regards to CSS for tables so there shouldn’t be an issue with any overrides of the plugin you’re using to generate that content. Can you link me to the specific page with that issue so I can look into that for you.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

No worries, happy to help 🙂 I’ll mark this ticket as resolved for now. If you need help with anything else please feel free to open a new ticket any time.

If you have a spare moment please consider leaving the support you have received / KLEO a review on ThemeForest. Every review really does help me.

https://themeforest.net/item/kleo-pro-community-focused-multipurpose-buddypress-theme/reviews/6776630

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Glad to hear this is now resolved. Feel free to open a new ticket any time and we’ll be happy to assist.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I couldn’t find anything immediately through a search so I wrote this custom code for you that I will release later in a plugin. For now you can copy this code (from the ticket and not the email) and add it to your functions.php file

COPY CODE

function piqt_replace_tags($text) {
    
    // Get post information
    
    $pi_title = get_the_title();
    $pi_author = get_the_author();
    $pi_date = get_the_date();
    
    // Text to replace with post information
    
    $text = str_replace('{the_title}', $pi_title, $text);
    $text = str_replace('{the_author}', $pi_author, $text);
    $text = str_replace('{the_date}', $pi_date, $text);
    return $text;
}

// Enable within the content

add_filter('the_content', 'piqt_replace_tags');

// Enable within the menu

add_filter('walker_nav_menu_start_el', 'piqt_replace_tags');

You can use the following tags in your content or menus to generate the post title, author and date.

COPY CODE

{the_title}
{the_author}
{the_date}

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

In the browser console I can see that there are a couple of images that were refused as they were http:// to https:// – did you switch to using an SSL somewhat recently?

If so you have two options

1. Edit the post and upload the images again. They will now have https:// rather than http://

2. Install Really Simple SSL via WP Admin > Plugins > Add New which will force all paths to be https://

If you opt for number one you can still do number two if you have a lot of these issues with the migration to SSL.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

That’s good to hear, I will mark this ticket as resolved.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I cannot find any related tickets regarding this issue. I created a new site running KLEO, K Elements, WP Bakery (formerly Visual Composer) and Yoast SEO with default settings for all. I found that Yoast SEO have indeed added new scripts with regards to the individual posts but I cannot replicate your issue.

Please can you try the following. For each test please clear your browser cache (Ctrl+F5) on the individual post edit page and test to see if the issue is still present.

– Try other browsers
– Disable all caching (keep disabled for the remainder of the tests)
– Update KLEO and all plugins, including those bundled with the theme via WP Admin > Appearance > Install Plugins
– Purge CDN
– Disable CDN (keep disabled for the remainder of the tests)
– Disable all plugins except for K Elements and WP Bakery
– Switch to the KLEO parent theme from the KLEO Child theme

If the issue disappears during the plugins test then the issue is coming from a plugin, enable them one by one and test each time until you find the issue.

If the issue disappears when you switch to the KLEO parent theme then the issue is with customizations made to the theme. Backup your changes and disable file by file until you find the issue.

If that doesn’t work please update this ticket with screenshots of the issue (video is better if possible).

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Happy to help, feel free to open a new ticket any time and we’ll be happy to assist.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

The correct CSS is

COPY CODE

.elementor-2434 .elementor-element.elementor-element-1882c69 > .elementor-background-overlay {
    outline: 10px solid #ec1010;
    outline-offset: -20px;
}
.elementor-1781 .elementor-element.elementor-element-a7dc2fb > .elementor-background-overlay {
    outline: 10px solid #ec1010;
    outline-offset: -20px;
}

This needs to be added to your Child theme’s style.css file. I have tested this in that file via the front-end and it works.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I don’t understand. Do you need assistance with this or is this resolved? If you need me to generate the same CSS for two items shown I will, however – as stated before, you will have to implement this yourself going forward. You will have to inspect and generate the correct classes.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I logged into your site and went to WP Admin > Appearance > Editor > SweetDate Child > Style.css and found the CSS was not present in the file.

I added the CSS for you and cleared your website cache and the changes are now reflected on the front-end. Please clear your front-end cache (Ctrl+F5) to see the changes.

I marked your previous reply as private as you sent login details. These details were temporarily sent in the clear they could have potentially been seen by others. Please reset the password to the account mentioned above for your security.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Please make sure you have added this correctly to the child theme’s style.css. When I manually add the code back into the style.css via the front it works as expected.

Also, make sure to clear your caches.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

Attachments:

You must be logged in to view attached files.

[Kieran_SQ]

Hi,

I will refer this ticket to a higher support level for assistance with the spacing issue as I cannot see the cause.

With regards to chat you may wish to consider any of the following

CometChat – https://www.cometchat.com/
WordPress, BuddyPress Users Chat Plugin – https://codecanyon.net/item/wordpress-buddypress-users-chat-plugin/10776067
Arrow Chat – https://www.arrowchat.com/

In all cases you will need to have a reliable server with plenty of resources to run any of these chat plugins. Some of the options do offer a premium offloading service which speeds up delivery and negates the impact on your server.

You will need to research and install/integrate these independently.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

The CSS for this specific element would be

COPY CODE

.elementor-2033 .elementor-element.elementor-element-66dc627 > .elementor-background-overlay {
    outline: 10px solid #ec1010;
    outline-offset: -20px;
}

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Great, glad this is all working now. I will close this ticket for you.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

As I stated above, this will not work with your setup as they are created with Elementor which is using a lot of ID’s and classes that will conflict with this. There is no generic solution in your case and you will need to identify any content you wish to use this CSS with and apply it manually yourself (right click, inspect, for each item)

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

You can target all images within the sidebar with the below CSS but given that your sidebar content is built with Elementor rather than standard widgets this will not work given all of the extra ID’s and classes that are generating conflicting CSS.

COPY CODE

.sidebar_location img {
    outline: 10px solid #ec1010;
    outline-offset: -20px;
}

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

1. The buttons have not disappeared. You’re viewing your own profile and therefore they’re not rendered because you cannot add yourself as a friend and it is unlikely you’ll ever want to click the buttons to @mention or private message yourself.

You can test this by checking your profile and the profile of another member. Then remove the code and check the profiles again.

2. You can customize the colors used for the button with the below CSS

COPY CODE

a#photo-1 {
    color: white !important;
    background-color: darkblue !important;
}

3. Yes, in the code simply add #main to the end of the URL after the /media/

Updated example below

COPY CODE

function sqk_add_upload_photos_to_member_header_meta() {
 
    $link = home_url('/members/' . bp_core_get_username(get_current_user_id()));

    if (is_user_logged_in() && bp_is_my_profile()) {

        echo '<div class="generic-button" id="upload-photo-button-1"><a href="' . $link . '/media/#main" id="photo-1">Upload Photos</a></div>';

    }
 
} 
add_action('kleo_bp_header_actions', 'sqk_add_upload_photos_to_member_header_meta');

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You can try adding the below to your desired class.

COPY CODE

outline: 1px solid #ec1010;
outline-offset: -10px;

1px references the thickness of the ‘border’ element and the -10px refers to how much it should be inset.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

There isn’t actually a theme hook there so it would be quite difficult and complex to add to. You can however make use of the hook kleo_bp_header_actions which will add code (a button) to right of the image where you would see ‘Add Friend’, ‘Public Message’ and ‘Private Message’.

Try adding the below snippet to your SweetDate Child theme’s functions.php file via WP Admin > Appearance > Editor > SweetDate Child > Functions.php

Note: This snippet must be copied from the ticket and not the email otherwise formatting will be lost and cause errors.

COPY CODE

function sqk_add_upload_photos_to_member_header_meta() {
 
    $link = home_url('/members/' . bp_core_get_username(get_current_user_id()));

    if (is_user_logged_in() && bp_is_my_profile()) {

        echo '<div class="generic-button" id="upload-photo-button-1"><a href="' . $link . '/media/" id="photo-1">Upload Photos</a></div>';

    }
 
} 
add_action('kleo_bp_header_actions', 'sqk_add_upload_photos_to_member_header_meta');

This code checks that the user is logged in and that the user is viewing their own profile – if these two conditions are met it will echo the HTML for a button in the meta area (buttons area to the right of the image). When the button is clicked the user will be redirected to the domain.com/members/username/media/ page where they can use the rtMedia uploader.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

This CSS will hide the menu item ‘Messages’ on the main menu on screens above 767px (non mobile devices)

COPY CODE

@media only screen and (max-width: 767px) {
li#nav-menu-item-1302 {
    display: none;
}
}

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

If you let me know which menu item I can send you CSS to hide the item for you.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I am not sure what you mean? Do you want to hide a menu item to a page or the whole contents of a page?

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I did not see the other two items, my apologies. To remove the filter will require custom development and is not something we can assist with via the forums.

To remove the ‘Starred’ from the menu please use the below custom CSS

COPY CODE

.messages li#starred-personal-li {
    display: none !important;
}

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

As per Laura’s reply to C you need to go to WP Admin > Theme Options > BP Profile Tabs. Toggle the feature to on, check the box for rtMedia and enter a label (My photos) for the box. Save and clear cache(s) to see changes.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

Attachments:

You must be logged in to view attached files.

[Kieran_SQ]

Hi,

Please add the below custom CSS to your SweetDate Child theme’s style.css to hide this element.

COPY CODE

.messages td.thread-star {
    display: none;
}

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Please clear your website cache, CDN to see the changes. On each page where you still see the issue please clear your front-end cache with Ctrl+F5 to get the latest files. When I visit the two pages you supplied I am unable to see the issue.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Author]

Posts