Kieran_SQ

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi Kory,

I will refer this ticket to a developer for you. They’ll be in touch as soon as they can, Monday to Friday, East European Time.

Sorry for not being able to assist more.

All the best,

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I see now, my apologies. As it stands there is no user ID class generated, you would need to edit the below files after copying them into your child theme with your own custom PHP to achieve this. You will need to edit line 12 of these files to add your user class.

COPY CODE

/wp-content/themes/kleo/page-parts/post-content-small.php
/wp-content/themes/kleo/page-parts/post-content-masonry.php
/wp-content/themes/kleo/page-parts/post-content-carousel.php

The PHP would be

author-ID-<?php the_author_meta( 'ID' ); ?>

post-content-small.php line 12

<div class="row post-content animated animate-when-almost-visible el-appear author-ID-<?php the_author_meta( 'ID' ); ?>">

post-content-masonry.php line 12

<div class="post-content animated animate-when-almost-visible el-appear author-ID-<?php the_author_meta( 'ID' ); ?>">

post-content-carousel.php line 12

<li id="post-<?php the_ID(); ?>" <?php post_class(array("post-item col-sm-4")); ?> class=" author-ID-<?php the_author_meta( 'ID' ); ?>">

Thanks,

Kieran.

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[Kieran_SQ]

You can also use CSS classes like the below before any CSS to be used only if present

Target only archives
.archive

Target only category pages
.category

Target only specific category page by name
.category-constmodels

Target only specific category page by ID
.category-37

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[Kieran_SQ]

Hi,

For this view of posts you can use the class .small-listing before any element you wish to target. As an example the below CSS targets the post-meta only if the class small-listing is present before.

COPY CODE

.small-listing .post-header .post-meta {
    display: none !important;
}

Thanks,

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

If you have a full/valid backup of both files and database I would suggest trying the re-install WordPress button found at WP Admin > Dashboard > Updates. This won’t wipe your site, it will simple download and use clean copies of the core WordPress files. I suggest this because the only error I see in the console on the back-end is on the Theme Options panel from mediaelement-and-player.min.js https://www.cheersva.org/wp-includes/js/mediaelement/mediaelement-and-player.min.js.

This is in the core WordPress files so it is worth a shot. Though as above, make sure you have a full and valid backup just in case. Make sure to purge all of your caches as you have been doing.

If this doesn’t work I will refer this ticket to a developer for a review.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

You should leave /wp-content/themes/kleo-child/ as is, do not overwrite this folder as you will lose all changes you have made.

You can either overwrite the contents of the /wp-content/themes/kleo/ folder via ftp or delete this folder via FTP and reupload the KLEO theme via WP Admin > Themes > Add New > Button: ‘Upload’.

Thanks,

Kieran.

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[Kieran_SQ]

Glad it worked for you 🙂 I have referred that ticket for you to @Radu and they’ll be in touch as soon as they can.

All the best,

Kieran

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[Kieran_SQ]

Hi Kory,

Thanks for sending me the log, it doesn’t reveal much which is unfortunate. You can try downloading a clean copy of the KLEO parent theme from ThemeForest and manually uploading via sFTP – it is possible that there could indeed be errors there.

The other thing I would like you to try if possible is to disable Redis Cache on CloudWays and let me know, after clearing all caches, if this makes any difference.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

To override the mobile CSS for this element please try the below CSS in your SweetDate Child theme’s style.css by going to WP Admin > Appearance > Editor > SweetDate Child > Style.css or by going to Theme Options > Styling Options > Scroll to: ‘Quick CSS’

@media only screen and (max-width: 940px) {
.top-bar > ul .name h1 a {background: #2e5561;}
.top-bar ul > li.has-dropdown .dropdown li.has-dropdown > a li a:hover, .top-bar ul > li.toggle-topbar {background: #2e5561 !important;}
.top-bar ul.left, .top-bar ul.right {background-color: #2e5561;}
}

Change the background-color value from 2e5561 to your desired color. Make sure to delete your website cache, purge your CDN and delete your local cache (Ctrl+F5) to see any changes.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

My apologies, I misunderstood your original query. Glad you have it sorted for now and I will add this ticket to a list of improvements in KLEO for a future release – thanks for your feedback.

Kieran.

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[Kieran_SQ]

Great! Glad I could help.

Please feel free to open a new ticket with any other questions or issues and we will be happy to assists.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

I logged into your site and updated K Elements from 4.2.12 to 4.3 by going to Appearance > Install Plugins.

I found the issue is being generated by a plugin called ‘Popup Maker’ when I disabled this plugin the K Elements functionality returned to menu items. However, the plugin Popup Maker has stripped the data from the menu items so you will need to set the options again for each item you wish to be icons only after disabling this plugin.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

Thanks for contacting us about translations. When using Loco Translate you are able to make translations for plugins, themes and WordPress regardless of the theme that is active so any update will not overwrite any changes you made – however you should check after an update if there are new strings to translate by syncing your translation again.

From the screenshot I cannot tell immediately what you’re trying to translate, if this is something that is generated by the BP Profile Search you will need to translate that plugin through Loco Translate.

Kieran.

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[Kieran_SQ]

Hi,

Please make sure you have entered your ThemeForest API credentials in WP Admin > Theme Options > Theme Update and then check that you’re running the latest version of KLEO (currently 4.3.2). If you’re not you can go to WP Admin > Dashboard > Updates and check for an update, update the theme to the latest.

Then please go to Appearance > Install Plugins and make sure you have the latest version of K Elements (and any other bundled plugins), clear your website cache and your local cache on the back-end (Ctrl+F5). Test to see if the functionality has returned.

If it has not please update this ticket, in a private reply, with admin credentials for your site so I can take a closer look.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

I carried out some tests last night and this morning locally and live and found the same issues with the demo content, therefore I will refer this ticket to a developer for review. They’ll be in touch as soon as they can, Monday to Friday, East European Time.

Thank you for your patience,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

Please check WP Admin > Users > Profile Fields to confirm if these fields did actually install, we are seeing a few users reporting that they’re getting a failure error when in fact they were imported.

If the fields were not imported then please update this ticket, in a private reply, with admin credentials for you site to I can check this out.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I logged in and went to WP Admin > GeoDiretory > Permalinks > Heading: ‘GEODIRECTORY PAGES’ > Option: ‘GD Home page’ and set it to GD Home Page.

You will need to go through the WP Admin > GeoDirectory options to setup your API keys and general options. You can import their demo data by going to WP Admin > GeoDirectory > General > Tab: ‘Dummy Data’.

When I accessed your site for the second time I needed to Ctrl+F5 to get the latest files so you may have caching and/or CDN enabled. Please consider disabling this whilst developing your site to see changes immediately.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

You can delete any imported content that you do not wish to use anymore by going to WP Admin > Pages and selecting the pages / content that you do not wish to use.

To import new content simply go to WP Admin > Appearance > KLEO Demo Data (see screenshot). You can select any of the pre-made theme demos via the thumbnails or scroll to the very bottom where it says ‘Advanced data import’ and select only specific pages or content (see screenshot).

Thanks,

Kieran

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[Kieran_SQ]

Hi,

I can see you have opened the ticket, hopefully they respond soon for you. Please keep me updated if they reply.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

Please double check you have the latest update of rtMedia, if you do please also try deleting this plugin and installing again via WP Admin > Plugins > Add New > Search: ‘rtMedia’

If this does not work then please open a new support ticket with the plugin developer for assistance with this, you can open a new support ticket here https://wordpress.org/support/plugin/buddypress-media. If you use any of their premium services you should open a ticket via their website instead, you can find their site here https://rtmedia.io/.

What you should provide them with

– Information about post updates not appearing in members directory
– Information about post embeds (YouTube) do work in members directory
– PHP version (ask your host about this if you do not know)
– PHP error log (ask your host about this if you do not know)

They will also likely need admin login credentials for your site, you should create a new login via WP Admin > Users > Add New (make sure to set the role as admin) and send these via email when requested if you’re opening a ticket on WordPress.org

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Thanks for letting me know that. I logged into your site to delete the home page and create a new one, however, it appears the account you provided me does not have permission to create new pages.

Please either elevate the account permissions or create a new page titled ‘Home’ and let me know when either has been done so I can look into this further for you.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

Please try disabling all caching and all plugins except for BuddyPress, K Elements and WP Bakery (formerly Visual Composer) to test to see if the issue persists. Make sure you clear your front-end cache (Ctrl+F5) and post a new update.

If the issue does disappear then it is related to a plugin and you should enable them one by one making sure to clear your local cache and post a new update for each plugin that you enable.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

Can you let me know what changed in the period between me looking and you replying. Did you edit the page in any way, or enable / disable any plugins?

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I will assign this ticket to one of our developers for review, they’ll be in touch as soon as they can, Monday to Friday, East European Time.

Thank you for your patience,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

No worries, feel free to open a new ticket any time and we’ll be happy to assist.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for reaching out about status updates. Please let me know the answers to the following

– Has this user posted anything other than this?
– When this user makes a new post does it no longer go to an Error 404?
– Does this happen with any other user?
– Do you have any plugin, other than what comes bundled with KLEO, that is generating a default activity for a user?

The link that has been generated is the default to the activity that was posted but it is unusual to see it set as “0”, I’m pretty sure it isn’t possible to have an ID of 0 for activity.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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