Kieran_SQ

[Kieran_SQ]

Hi,

I will assign this ticket to a developer for review, they’ll be in touch as soon as they can.

Thank you for your patience,

Kieran

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[Kieran_SQ]

Hi,

Could you update this ticket with admin credentials in a private reply so I can check this out for you.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

Please check the following and let me know if the issue continues

– KLEO is updated to 4.3.2
– K Elements is updated to 4.3
– WP Bakery (Visual Composer) is updated to 4.5.4
– WordPress is updated to 4.9.1
– BuddyPress or any other main bundled plugin is updated to their latest release

Once you have checked all of these please clear your cache on the back-end and on the front-end (Ctrl+F5) then test again. If the issue persists please then try (after making a backup of content, database and theme settings) switching to the main KLEO theme (clear caches) and see if the issue persists.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Thanks for reaching out to us about issues you’re having with error messages. When I access your site I am not seeing any errors printed on the screen whether I am logged in or logged out. I have confirmed that the option remained unchecked in BuddyPress components. Is there a specific action I need to take to see this error?

Please clear your website cache (if used) and local cache (Ctrl+F5) to ensure you have the latest files on the front-end.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

In that case it is going to be in one of the changes you have made to the KLEO Child theme. You should do the following to find the issue

– Make a full and safe backup of the child theme
– Disable all caching and CDN
– Delete the overridden template files one by one, clearing your cache on the front-end each time (Ctrl+F5)
– If all of the template files are removed and the issue continues remove content from functions.php and style.css and clear your cache for each.

Once you have identified the template file where you’re having the issue you should copy in the latest file, make and save your changes, purge cache to see changes.

If the issue is found in either functions.php or style.css you should remove each part one by one until you find the offending code.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi Christiane,

Thanks for reaching out to us about caching. Each plugin for caching is different so you will need to find the option to exclude certain pages from being cached – this is often in the plugin settings but can sometimes be found on the page itself as a checkbox.

This is not a theme issue but if you update this ticket, in a private reply, with some admin credentials I can take a look for you if you wish.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I have looked at your site and it appears that you do not have the default behavior for the registration modal. Have you edited this in the SweetDate Child or SweetDate Parent theme? If you have not please try the disable all plugins except for BuddyPress and Elementor, clear your cache and see if the default behavior returns. If it does enable each plugin one by one and test until you find the issue.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You can force a change in the email by extending the original code that I gave you like so

COPY CODE

// Change sender name and email
 
function sq_sender_email( $original_email_address ) {
    return 'address@example.com';
}
 
function sq_sender_name( $original_email_from ) {
    return 'Name Here';
}
 
add_filter( 'wp_mail_from', 'sq_sender_email' );
add_filter( 'wp_mail_from_name', 'sq_sender_name' );

With regards to the below you should contact your host to discuss this with them as it is either set at the account or host level

COPY CODE

via server.bluehost.me
mailed-by: server.bluehost.me

With regards to “important according to our magic sauce” you’d have to contact the overlords at Google for that one – they have many reasons for marking email as important and this is one of them.

COPY CODE

Important mainly because of the words in the message. 
Important mainly because of the people in the conversation. 
Important mainly because of your interaction with messages in the conversation. 
Important because you marked it important. 
Important mainly because it was sent directly to you. 
Important mainly because you often read messages with this label.
Important according to our magic sauce.

Note: as per your above reply, a send from address can be overridden by a plugin therefore you should always check the configuration of all of your plugins in case they send from spammy.address@yourdomain.com

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Sorry about that, I have updated Theme Options > General Settings > Scroll to: ‘Quick CSS’ with the following CSS and it now appears to be working. Please clear your caches to see any changes.

COPY CODE

#buddypress .rtmedia-single-container .rtmedia-single-meta div.rtmedia-actions-before-comments > span button, #buddypress .rtmedia-single-container .rtmedia-single-meta div.rtmedia-actions-before-comments > span button.rtmedia-action-buttons {
    color: #ffffff !important;
    background-color: #000000;
}

I would have added this to Appearance > Editor > KLEO Child > Style.css but I received a warning of several errors in the style sheet that should be addressed.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I just logged into your site and it looks like you have it figured out as partnered is already an option.

Just for clarification for anyone else who has the same question in future the process is

– Go to WP Admin
– Navigate to Users > Profile Fields
– Select ‘Edit’ on your desired field
– Once your field is opened scroll down to the bottom and click the ‘Add Another Option’ link
– Enter the name of the desired option and repeat as many times as necessary
– Save your field

You will now see the new options in the user profile fields on the front-end and in the registration form if the field is set to show there.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Glad it is sorted now 🙂 Feel free to open a new ticket any time with any other questions and we’ll be happy to assist.

All the best,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

The login details you have provided no longer allow access, to look into this I will need access again. Please update this ticket with new credentials so I can continue to assist.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I accessed your site and found that under GeoDirectory > General > General the option ‘Allow user to see wp-admin area’ was set to no, I have updated this to yes to allow users back-end access for you.

Please test this again with and editor account and let me know. Make sure to clear your website cache, CDN and local cache (Ctrl+F5) to ensure you have the latest files.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

Attachments:

You must be logged in to view attached files.

[Kieran_SQ]

Hi,

Please try the following in your SweetDate Child theme’s functions.php file, you can do so by going to WP Admin > Appearance > Editor > SweetDate Child > Functions.php

COPY CODE

// Change sender name
function sq_sender_name( $original_email_from ) {
    return 'Name Here';
}
 
add_filter( 'wp_mail_from_name', 'sq_sender_name' );

Change Name Here to your desired sending name.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Glad I could help, as always feel free to open a new ticket if you have any other questions and we’ll be happy to assist.

All the best,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You can use the below CSS in your KLEO Child theme’s style.css or in Theme Options > General Settings > Scroll to: ‘Quick CSS’ to center the BuddyPress profile tabs.

COPY CODE

div#buddypress #item-nav .item-list-tabs ul.responsive-tabs {
    margin: 0 auto !important;
    display: inline-block;
}

#buddypress div.item-list-tabs#subnav ul{
     margin: 0 auto !important;
    text-align: center;
    display: inline-block;
}

If you would also like to center the filters that appear below please use this CSS instead

COPY CODE

div#buddypress #item-nav .item-list-tabs ul.responsive-tabs {
    margin: 0 auto !important;
    display: inline-block;
}

#buddypress div.item-list-tabs#subnav ul{
     margin: 0 auto !important;
    text-align: center;
    display: inline-block;
}

#buddypress #item-body div#subnav {
    margin: 0 auto !important;
    text-align: center;
}

Make sure to purge your website cache, purge your CDN and delete your local cache by going to the front-end and pressing Ctrl+F5 to see any changes

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

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