Kieran_SQ

[Kieran_SQ]

Hi,

Please update this ticket with login credentials as your site is semi-private. Also to confirm when you say BuddyPress menu are you referring to the BuddyPress Profile Tabs, the pink icons “Home”, “Forum”, “Course” etc in your screenshot?

Thanks,

Kieran

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[Kieran_SQ]

You’re welcome 🙂 Feel free to open a ticket any time with any other questions and we’ll be happy to help.

Kieran

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If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

On the right hand side of the KLEO ThemeForest page you will see a list of compatibility, these are updated with each version of KLEO. Currently we support up to the latest version, 4.9.1

https://themeforest.net/item/kleo-pro-community-focused-multipurpose-buddypress-theme/6776630

We also have a changelog that defines what has been added, fixed or updated for each version release

https://archived.seventhqueen.com/kleo/article/changelog

As a general rule of thumb KLEO is updated regularly inline with WordPress, WooCommerce and BuddyPress major and minor releases as well as for fixes and features within the theme.

If you do not see a release for KLEO since a major update of WordPress or one of the supported plugins you can always reach out to us here for more information on compatibility.

Note: For live sites we recommend trialing any update, whether theme , plugin or WordPress Core on a testing server, staging site or locally before pushing any changes to live sites.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

The notification bubble at the top of the menu item is an overall count of activity, messages and friend request notifications. If you would like to hide this element you can add the below CSS to your child theme’s style.css or to theme options.

COPY CODE

.kleo-notifications {
    display: none;
}

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

There is no plugin that I know of for BuddyPress profile statistics based off of X profile fields that is still active.

You could perhaps look into making your own custom dashboard widget using the shortcodes provided within the theme (as described above) to create your own overview. If this interests you then this article will be a good starting point http://www.wpbeginner.com/wp-themes/how-to-add-custom-dashboard-widgets-in-wordpress/.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You can get detailed information for any profile field that you have already created. In the Elementor editor add a new Element called ‘Member Stats’, you can find this under the ‘SweetDate’ heading (see screenshot).

Once added you should select your desired field, in your case probably gender or sex. Then enter a field value, in this case it is likely Male or Female, but it can be anything that exists as an option for the field you’re using. Next choose whether you wish to only count online members or not and save (see screenshot).

Note: to make sure this is reliable information the fields you use should be set to required. Any field that is not required will only be counted if a user has updated that field.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

This is not a feature of any of our themes, however there appears to be a premium plugin that has this feature which can be found here https://www.philopress.com/products/buddyblock/.

Note: I cannot guarantee the validity of this plugin as I have not purchased or tested this plugin. You should carry out your own research to ascertain the validity and working status of the plugin

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Please can you provide me with more information? Is there error disappearing when you disable Revolution Slider or something else?

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Update: I purged my cache.. and found it in the HTML. I have added the below CSS to Theme Options > General Settings > Scroll to: ‘Quick CSS’ and it is now displaying properly

p.demo_store {bottom: 0;}

If you would like this to appear at the top change the word ‘bottom’ to ‘top’ in the CSS that I have added to your site.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I do not see this being output in the HTML, can you test to see if this is a caching issue as per your other ticket? Please clear website cache, CDN, any host level caching and purge your local cache (Ctrl+F5) to see if the issue persists?

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Please can you do the following tests with a copy of your site in staging or locally, if you cannot do either of those two methods please make a backup of site content and database and try on your live site whilst in maintenance mode.

– Disable all caching
– Disable all CDN
– Disable all plugins except for K Elements, WP Bakery and WooCommerce

Clear your cache on the front-end, does the issue continue? If the issue does not continue this means it is being caused by another plugin. Please enable one by one and revisit the front-end each time (make sure to clear your cache each time by pressing Ctrl+F5).

Let me know how this test goes.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Thanks for contacting us about the slider issue you’re facing, I can’t seem to find the cause of this so I am going to ask one of our developers to take a look at this for you. They’ll be in touch as soon as they can, Monday to Friday, East European Time.

Thank you for your patience,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

Glad it’s sorted now, feel free to open a new ticket any time and we’ll be happy to assist.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for reaching out to us about issues you’re having with theme options not updating. Do you have server level caching or CDN active at all? If you do please purge all of these and test your page again (Ctrl+F5).

A temporary fix that would work is using the below CSS in Theme Options > General Settings > Scroll to: ‘Quick CSS’

COPY CODE

body.page-boxed-bg {
    background-color: #4b4748;
    background-image: url(https://www.3dfuel.com/wp-content/uploads/2015/11/noisy_net.png);
    background-repeat: repeat;
    background-position: center;
}

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Please try pressing the save button to see if this restores your options.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

It still does not appear to work on the front-end as expected, even with the new account details. I will forward this ticket to a developer who will be in touch with you as soon they can, Monday to Friday, East European Time.

Thank you for your patience,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

This is highly irregular, however, I attempted to login for you but was limited by Google. Please login to your mail account and let me know when you have received their email and activated your account.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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