Kieran_SQ

[Kieran_SQ]

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi, Thanks for contacting us today about plugin install issues you're facing, could you please try the below - Make sure KLEO theme is fully updated before trying to update the plugin - Confirm your PHP version, if less than version 7.X please try switching, clearing cache and trying again If this does not work please update this ticket with admin credentials in a private reply so I can look more into this for you. Thanks, Kieran.

[Kieran_SQ]

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hey,

Glad it is all sorted now, I will mark this ticket as resolved, feel free to open a new ticket any time 🙂

Kieran.

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If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for reaching out to us today about issues you’re having with signups, please can you confirm the following

– You have created a page called ‘register’ and assigned it in WP Admin > Settings > BuddyPress > Tab: ‘Pages’ > Scroll to: ‘Register’ > Select: Register page

– You have enabled registration in WP Admin > Settings > General > Scroll to: ‘Membership’ > Checkbox ‘Anyone can register’

– You have resaved the permalinks as ‘Post name’by going to WP Admin > Settings > Permalinks > Select: ‘Post name’ > Save

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hey,

Thank you so much for the amazing review!

All the best,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

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[Kieran_SQ]

Hi,

Thanks for contacting us about the KLEO Child theme. It is correct to find only those three files, the KLEO Child theme will inherit all the templates from the KLEO parent theme unless you have a version of the template within your child theme – at this point WordPress will use the template you have in KLEO Child.

You can copy files from the KLEO parent theme to the KLEO Child theme to override parent theme files at any time.

Hope this helps,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

1. I am not going to be able to debug that with your site inaccessible on a localhost, but you should try logging out, clearing your browser cache and testing again. If this does not work try disabling all third party plugins, clear your cache (Ctrl+F5) and test again

2. The forum page is automatically generated for you, visit yourdomain.com/forums/ to see this page

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hey,

Wow thanks for the compliment! I’m really glad I could help you today, if you ever need more assistance please feel free to open a new ticket any time 🙂

Also, if you haven’t done so already, would you mind leaving the theme / support received a review on ThemeForest? Every review really does help us.

Either way, have a great day

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi, You're getting the following errors in the browser console (F12)

Access to Font at 'http://clweb01.hosteur.net/~mairie-openclassrooms.fr/wp-content/themes/kleo/assets/font/fontello.woff2?54362609' from origin 'http://mairie-openclassrooms.fr' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'http://mairie-openclassrooms.fr' is therefore not allowed access.
(index):1 Access to Font at 'http://clweb01.hosteur.net/~mairie-openclassrooms.fr/wp-content/themes/kleo/assets/font/fontello.woff?54362609' from origin 'http://mairie-openclassrooms.fr' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'http://mairie-openclassrooms.fr' is therefore not allowed access.
(index):1 Access to Font at 'http://clweb01.hosteur.net/~mairie-openclassrooms.fr/wp-content/themes/kleo/assets/font/fontello.ttf?54362609' from origin 'http://mairie-openclassrooms.fr' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'http://mairie-openclassrooms.fr' is therefore not allowed access.
(index):1 Failed to load http://clweb01.hosteur.net/~mairie-openclassrooms.fr/wp-admin/admin-ajax.php: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'http://mairie-openclassrooms.fr' is therefore not allowed access.

It appears you recently went from a development site to launch, if this is correct you will need to use phpMyAdmin or a plugin (Better Search & Replace etc) to find the old URL's and replace with the new URL. Always make sure you have a valid backup of the database and WordPress files before making changes like this. Kieran.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

To change the size of the users image on the profile page please add the below CSS to your KLEO Child theme’s style.css file by going to Appearance > Editor > KLEO Child > Style.css or by going to Theme Options > General Settings > Scroll to: ‘Quick CSS’.

.buddypress div#item-header img.avatar {width: 200px !important;}

Adjust the 200px value to suit your needs, once you have saved the CSS please clear your website cache and local cache (Ctrl+F5) to see changes.

You may also wish to use the below CSS which will move the online indicator (dot) back to the avatar

.buddypress .bp-user .kleo-online-status {bottom: 40px !important;}

The 40px value is based on the 200px value above, if you decrease the size of the 200px value you will also need to decrease the 40px value.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Great to hear! I will mark this topic as resolved – feel free to open a new ticket any time.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

1. You can change the visibility of this item by editing the home page with Elementor (process is above), clicking the element and scrolling all the way to the end in the left panel (see screenshot).

2. Please add the below CSS to your SweetDate Child theme’s style.css or Quick CSS (process is above)

COPY CODE

.members img.avatar-94.photo {width: 188px !important;}
.members .search-item .avatar {width: 188px !important;height: 188px !important;margin: -80px auto 25px !important;}
.members .avatar span.online, .members .avatar span.offline {top: 30px !important;}

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

Hi @Ashlager,

Thanks for reaching out I will respond in the same format as above for ease

1. A user can be redirected after their first login. Read this article by Brajesh Singh from BuddyDev for more information on how to do this https://buddydev.com/buddypress/buddypress-tutorial-redirect-user-first-login/. You will need to be using the SweetDate Child or bp-custom.php file achieve this – you can read more about bp-custom.php here https://codex.buddypress.org/themes/bp-custom-php/.

2. Yes it can, please go to WP Admin > Users > Profile Search and either edit an existing search form or create a new one. If you create a new search form you will then need to go to Pages > All Pages > Edit: Homepage – once the page has loaded click the Edit with Elementor button, select the search form on the page and change which form is being used by selecting the dropdown that appears in the left side panel.

3. The carousel appears to be working fine for me (see screenshot). Please try clearing your website cache and local cache (Ctrl+F5) to see if this resolves it or not. If it does not, please try opening the homepage in the Elementor editor and saving the page.

4. If you wish to keep the functionality of groups but remove the item from the menu please add the below CSS into your SweetDate Child theme’s style.css file by going to Appearance > Editor > SweetDate Child > Style.css or to quick CSS by going to SweetDate > Styling Options > Scroll to: Quick CSS.

li#groups-personal-li {display: none !important;}

If you wish to turn off groups altogether you can go to Settings > BuddyPress > Tab: ‘Components’ > Checkbox: uncheck ‘User Groups’.

5. BuddyPress does issue an email notification upon a user receiving an on site notification. If user A sends user B a message then user B will receive an email and notification. User A will only receive a notification or email when user B replies to the message.

6. That’s a big question, but I will try to be succinct. You need to check with your host if your site or their IP address is getting flagged as spam – this is most likely the case. If it is you will need to look at offloading the email sending to a secondary service (recommended). You can use any number of SMTP plugins freely available in the WordPress plugin repository or premium options from CodeCanyon to move email sending to an outside source. You may also want to consider services like SendGrid or Send In Blue which use an API to send all emails on your behalf.

Hope this helps,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

Hi,

You’ll find those strings within the BuddyPress plugin so you’ll need to use LocoTranslate (or other plugins) to translate that plugin.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi xokiki,

Thanks for reaching out about the style.css error you’re receiving, often this is caused by downloading the full package (All files & documentation)from ThemeForest.

If you have downloaded the full package you will need to unzip the file locally and browse to the SweetDate theme which you will be able to upload as normal.

Alternatively you can download the ‘Installable WordPress file only’ which contains only the SweetDate theme, demos and plugins and will install as normal (screenshot attached).

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hi Yuda,

Glad it’s all sorted now 🙂

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for contacting us about SSL and some issues with demo content that you have.

Please open the home page and edit with Elementor, replace with the file locations with the below

https://www.eumello.com/wp-content/uploads/2013/06/gray_pattern.gif
https://www.eumello.com/wp-content/uploads/2013/06/map-bg.png

The first is the background image and the second is the map image for the second row on the page. If you’re not comfortable making these changes please update this ticket with admin credentials in a private reply and I will be happy to update them for you.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for the feedback and the offer, I will pass them on the development team.

All the best,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for supplying those details, I couldn’t find the original source of 15px margin so I set a margin of -15px (in the same area as stated above) and it now appears to be fixed. Please clear your cache (Ctrl+F5) to see changes.

If this does fix the issue for you then you can safely delete the admin account you created for me just now.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

It looks like you have a 15px margin set for top and bottom on the first row. You can click the pencil icon for that row and scroll down to ‘Top margin’ and ‘Bottom margin’, change values to 0 even if blank (see screenshot).

Clear your cache to see any changes – if this doesn’t work please update the ticket with some temporary admin credentials in a private reply so I can take a close look.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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[Kieran_SQ]

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[Kieran_SQ]

Hi,

Have you already gone into the row’s settings (pencil icon) and set it to be full width by checking the pencil icon, scrolling to ‘Inner Container’ and selecting no option (see screenshot).

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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