Kieran_SQ

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hey, that’s great to hear @Laurent_C 🙂

If you like the theme or the support you have received please leave us a review on ThemeForest – every review really helps us.

https://themeforest.net/user/seventhqueen/portfolio

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Okay, I am going to ask my colleague @Radu look at this for you as this should work – they may well have better ideas on how to achieve this.

Please can you update the post with some login credentials, they’ll be in touch with you on Monday or Tuesday.

Thanks for your patience,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Sorry to hear you’re having issues with Envira Gallery you can disable the lightbox used by kleo by going to Theme Options > Miscellaneous > Scroll to: Disable Magnific popup for blog gallery.

You should also remove the snippet you placed in functions.php file unless you want to turn off Really Simple Discovery.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hmmm, seems to be fine, could you supply me with admin credentials for the site and an FTP screenshot of your KLEO Child theme folder?

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Can you share the generated HasteBin URL with me please so I can look at the code?

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You can press save in the top right, it will change the URL, if you copy and paste that it should work fine.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for reaching out and really glad to hear you’re liking the theme!

To edit the Share feature you’ll need to copy the below file to your KLEO Child theme and edit line 52 for the “Share this” text.

/kleo/page-parts/posts-social-share.php

If this is the file you have been editing could you please share the contents of the file via HasteBin https://hastebin.com/ with me.

You may also want to disable or clear caching and any services like CloudFlare or MaxCDN to see changes.

Let me know if this helps,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I am going to ask my colleague @Laura to step in here and guide you as she is well versed in Loco Translate and will be able to better assist you.

They’ll be in touch either on Monday or Tuesday,

Thank you for your patience.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi @bryanr18lowe,

First of all, thank you for choosing KLEO for your project, I’m sure you will love it as much as we do. With regards to your query I am going to forward this onto one of our developers to look into extending the functionality of the Pinterest style search for you.

They’ll be in touch either tomorrow or Tuesday to discuss your needs and options.

Thanks for your patience,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

So it seems you have a fair amount going on with your site, it could be coming from a lot of different places, I also see a lot of 404 errors in the console when I am in the backend. Could you please try the following (clearing web and browser caches for each step) and test for each step:

– Reupload a clean copy of KLEO to the /wp-content/themes/KLEO/ folder
– Switch to KLEO parent theme
— If the issue does not persist when you switch to the parent theme please make a backup of your KLEO Child theme customizations, remove them all and then add them back one by one until you find the issue.
– Update PHP version to 7.X.X
– Disable all plugins, if the issue does not continue with all plugins deactivated please enable one by one until you find the plugin causing the issue.

Please let me know how this goes,

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Sorry to hear you’re having issues with fonts in the theme options. Please can you disable all plugins, including caching, other than K Elements and let me know if the issue persists?

Please find below the CSS to hide page titles site wide. You can add this to your KLEO Child theme’s style.css or to Theme Options > General Settings > Scroll to: Quick CSS

.main-title .page-title {display: none !important;}

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi Julia,

Could you update this ticket with some admin credentials so I can take a look please?

Also, what PHP version are you running?

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi @gm713,

I am going to forward this ticket to one of our developers as I do not have a solution for you, they will be in touch either on Monday or Tuesday.

Thanks for your patience,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

There is indeed a link prefilled in the row settings, this is not used unless you enable the option and is given as an example of the link structure required.

YouTube serves URLs in two different ways, one is the full domain (the correct format) https://www.youtube.com/ the other is a shortened version (the incorrect format) https://www.youtu.be/

You can use any URL you like, the setting will not activate unless it is explicitly told to enable YouTube video backgrounds.

Hope this clarifies this for you,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

You do not appear to be using the post meta on your single posts, try enabling this to see if the above code works.

You can go to Theme Options > Blog > Scroll to: Meta settings to enable date meta for single posts

See here for example: https://www.campusportalng.com/education/post-utme-news-updates/27098/.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hey,

Glad this helped, feel free to open a new ticket any time with more questions.

If you haven’t already please consider leaving us a review on ThemeForest – every review helps https://themeforest.net/user/seventhqueen/portfolio.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

When the plugins and Loco Translate are installed find them listed under

WP Admin > Loco Translate > Plugins > rtMedia for WordPress, BuddyPress and bbPress
WP Admin > Loco Translate > Plugins > BuddyPress

You can then open each item, select the language, sync and translate your desired strings after searching for them.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Okay, thanks for letting me know about the conflict.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Did you install the K Elements plugin when you activated the theme? You’ll find it under Appearance > Install Plugins.

If you do have it installed and the issue is still there please provide admin credentials so I can log into your site.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I can’t seem to spot the issue so I am going to ask one of our developers to take a look at this for you. They’ll be in touch with you either Monday or on Tuesday.

Thank you for your patience,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

You’re most welcome @meilusiono 🙂 feel free to open a new ticket any time if you have any more questions.

If you haven’t already please consider leaving us a review on ThemeForest with regards to the theme or the support you have received today – every review really does help us! https://themeforest.net/user/seventhqueen/portfolio.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You first need to add the item from the left, when it appears on the right you will see the option on the right when your added item is clicked open.

Please see the attached screenshot on how to add menu items and apply the button style.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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Attachments:

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[Kieran_SQ]

Hi,

With regards to the title please use the below CSS in either your KLEO Child theme’s style.css via Appearance > Editor > Style.css or through Theme Options > General Settings > Scroll to: Quick CSS

.page-id-5 h1.page-title {display: none !important;}

Please save the contents of /kleo-child/buddypress/activity/index.php to a .txt file and upload the file here so I can review this for you.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You have not added a menu item yet, select your desired item from the left and it will appear on the right.

Once you have added the menu item you can open it up by clicking it, the option will be below.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Please update this ticket with login credentials so I can take a closer look.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi @dmasin,

Thanks for reaching out, to style your menu item as a button you’ll have to go to Appearance > Menus > Select: desired menu

Once you have your menu open, click to open your desired menu item from the right hand panel, click on the drop down titled “Menu style” and select either default, buy button, see through or highlight.

Hope this helps,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for reaching out. You do not need to give a user admin access to create a group, please go to WP Admin > Settings > BuddyPress > Options > Scroll to: Group Creation and enable the option.

Let me know if this helps,

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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