Kieran_SQ

[Kieran_SQ]

Hi,

Thanks for contacting us, could you please send me the link to the specific page where your portfolio is?

Kieran

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[Kieran_SQ]

To do this you’ll need to be using the BuddyApp Child theme and copy the below file from the parent theme

/buddyapp/page-parts/header-top.php

To the child theme

/buddyapp-child/page-parts/header-top.php

If the folder structure doesn’t exist yet you’ll have to create that as you go.

The search form begins on line 111 where you see the HTML comment

<!-- The search form -->

Your code should be placed after line 111 for it to appear in the right position.

Don’t forget, always edit the child theme file and not the parent theme file.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

Can you please update this ticket with login credentials as you’re currently behind a maintenance wall. Also please let me know exactly where the issue is.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

My apologies! The above instructions will not work for you, I read the theme location as KLEO and not BuddyApp.

You can hide the logo sections if it isn’t required with some CSS (see below). You can add this to the BuddyApp Child theme’s style.css or Appearance > Theme Options > Scroll to: Quick CSS

.sidemenu-header {display: none;}

Could you give me more information on where you want your logo to appear?

Thanks,

Kieran

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[Kieran_SQ]

Hi,

Thanks for contacting us, we have a header option for middle placement. You can go to Theme Options > Header Options > Header Layout and select either option 3 or 6. You can then scroll down the page to “Resize logo on scroll” and set this to off, this will disable the logo resizing as you scroll down the page.

Hope this helps,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for contacting us today, you can select the template used for the default posts page and category archive pages by going to Theme Options > Blog > Categories/Archives Layout and Theme Options > Blog > Blog Page Layout and setting the desired options.

You can also change the layout used by going to Theme Options > Blog > Display type and selecting either Grid Masonry, Small Left Thumbnail or Standard.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

I will ask one of developers to look into this further for you. They’ll be in touch either on Monday or on Tuesday.

Thanks for your patience,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I logged into the backend of your website, cleared the WP Rocket cache, disabled the WP Rocket plugin, and cleared my local cache and posts appeared.

Please clear your local cache completely to see the changes. You can also open a new incognito window for Chrome, private for Firefox and InPrivate for Internet Explorer to see the uncached version of your site. I attach a screenshot of logged out via Chrome Incognito.

Thanks,

Kieran

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[Kieran_SQ]

Hi @omar_szn,

Thanks for reaching out today, to edit the registration page you’ll need to install and activate the KLEO Child theme which you can do by going to Appearance > KLEO Welcome > Tab: Theme Addons > Select: KLEO Child Theme “Install”.

Once you have installed and activated the KLEO Child theme you can then copy the below file from the parent theme

/kleo/buddypress/members/register.php

To the child theme

/kleo-child/buddypress/members/register.php

The folders ‘buddypress’ and ‘members’ will not exist in the child theme by default so you will have to create them. Once this file has been copied correctly to the child theme you can edit it with your favorite code editor or the online tool that your host may provide.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi @andreasnordengen,

Thanks for contacting us today, the Go Pricing tables are static elements and are unable to conditionally show specific content (the user’s membership level) by default.

You could however actually do this with Paid Membership Pro shortcodes and creating three different Go Pricing tables, each with a specific column highlighted. Once you have done that you can use the shortcode for each and limit it as below

COPY CODE

[membership level="1"]
	[My shortcode for membership level 1]
[/membership]
[membership level="2"]
	[My shortcode for membership level 2]
[/membership]
[membership level="3"]
	[My shortcode for membership level 3]
[/membership]

You may want to add a fourth for anyone that doesn’t have a membership already, which would look like

COPY CODE

[membership level="1"]
	[My shortcode for membership level 1]
[/membership]
[membership level="2"]
	[My shortcode for membership level 2]
[/membership]
[membership level="3"]
	[My shortcode for membership level 3]
[/membership]
	[My shortcode for no membership level]

Adjust the membership levels to work with the levels you have assigned already.

Hope this helps,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Thanks for contacting us about email addresses used in WordPress. Emails are handled exclusively by WordPress and BuddyApp does not create or send any for you on your behalf.

If you’d like to alter how WordPress works with regards to emails please read this post from WP Beginner http://www.wpbeginner.com/plugins/how-to-change-sender-name-in-outgoing-wordpress-email/.

Hope this helps,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Sorry to hear you’re having issues with displaying posts, I have looked at your site and there does appear to be an issue.

Please try disabling WP Rocket, clearing your browser cache (ctrl+f5) and see if this resolves the issue, I suspect the issue is coming from the logged in / logged out cache setting. You should also test this in incognito / private browsing mode just to be sure.

If the cache is not causing the issue please deactivate all plugins except for K Elements and test again (with cache disabled, and after clearing local cache).

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for reaching out, as with other tickets I need to know the exact URL where this issue appears so I can look into this for you.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

That does appear to be an issue, I will forward this ticket to the developers who will be able to investigate this further for you.

They’ll be in touch if they need more information or when they have a fix for you.

Thanks for your patience.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi @freerunner,

The functionality you describe is the default behavior of BuddyPress, but with extensive coding this could be achieved. I am going to convert this ticket into a feature request which will allow you and other users to vote for this feature to be added to BuddyApp.

Thanks for the suggestion,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Can you please confirm the URL of the page after you have clicked it please?

Also please try going to WP-Admin > WooCommerce > Settings > General Options > Scroll to: Default customer location and turning of geolocate by selecting ‘no location’ or ‘store address’.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Sorry to hear you’re having issues, I can’t seem to find that page, please can you send me a direct link to the page where you’re having the issue.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

For users to see the ‘My Articles’ tab you’ll have to install the third party plugin Social Articles which you can find here https://wordpress.org/plugins/social-articles/ and by searching for Social Articles via WP-Admin > Plugins > Add New.

You’ll need to go through the setup options for the plugin as well as going to WP-Admin > Settings > General > Scroll to: New User Default Role and set it to Author so a user has that rights/permissions to create and edit their own posts.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I logged into your site via the wp-admin because, as expected, I was unable to login via the frontend despite receiving the modal confirming login. I have looked at your child theme and you have extensive changes that will prove difficult to debug.

Can you run a simple test for me to confirm or deny the child theme contents as the issue by either putting your site into maintenance mode or creating a staging copy via your host/localhost and doing the following

– Disable all caching and switch to SweetDate parent theme – clear local cache, logout, are you able to login?

If you are able to login please reactivate the child theme, make a local safe backup of your child theme changes and then do the following

– Apart from what comes with theme (style.css and functions.php) please remove all other files from the child theme directory, disable caching, logout and see if the error persists.

– If the error persists, please reupload these removed files one by one, clearing the cache and logging out each time until you find the file that is causing the issue. If you have found an issue, please let me know which file.

– If the error does not persist please clear the functions.php of it’s custom contents and test as above.

Once you have found the issue using the method above please can you let me know in which file, and if the issue is in functions.php please save the contents of the file to a .txt file and upload it to this ticket.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi Alex,

Thanks for reaching out today, first of all that is a great tool you have found – I have used it on a few projects.

To answer your questions

1. The CSS should be added to either your KLEO Child theme’s style.css by going to Appearance > Editor > Select: stlye.css or by going to Theme Options > General Settings > Scroll to: Quick CSS

2. You can define the file location via the tool but by default it will use the /fonts/ folder which you can create in your main WordPress directory and upload to that location.

Hope this helps,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

To edit the sizes of images that WooCommerce used please go to WP-Admin > WooCommerce > Settings > Select tab: Products > Select: Display > Scroll to: Product images and set the values for “Catalog images”, “Single product image” and “Product thumbnails”.

If you already have a few images you may want to consider installing the Regenerate Thumbnails plugin and then going to Tools > Regen. Thumbnails so all of your product imagery is the same size.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

You’ll have to move the below files from the main theme to your child theme and edit them to suit your needs

COPY CODE

/kleo/assets/img/select-arrow.png
/kleo/assets/img/select-arrow-lg.png

Move to

COPY CODE

/kleo-child/assets/img/select-arrow.png
/kleo-child/assets/img/select-arrow-lg.png

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Please try the below snippet in your KLEO Child theme’s functions.php file

COPY CODE

// Translate Share this single phrase
add_filter('gettext', 'translate_reply');
add_filter('ngettext', 'translate_reply');
function translate_reply($translated) {
$translated = str_ireplace('Share this', 'Like and share this', $translated);
return $translated;
}

I have tried this out locally and it does work for me, if this doesn’t work for you we may be looking at a conflict of some kind.

Hope this helps,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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