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Viewing 40 posts - 3,041 through 3,080 (of 4,912 total)
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  • in reply to: WP ID error #186923
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: WP ID error #186882
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Line breaks in activity stream #186881
     Kieran_SQ
    Moderator

    Great, glad it is all working 🙂 I will leave the alternative solution in place for other users in case they wish to use it.

    All the best,

    Kieran.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Frontend Testimonial Submission Form #186744
     Kieran_SQ
    Moderator

    Hi,

    The plugin Post My CF7 Form may be of use to you. You can find it here for free https://wordpress.org/plugins/post-my-contact-form-7/.

    We can’t offer support for this plugin as it is third party but it looks to have pretty clear documentation on how to setup for your forms and match fields to WordPress posts / post types. You should use captcha / reCaptcha on your form to limit spam entries being submitted.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Line breaks in activity stream #186666
     Kieran_SQ
    Moderator

    Hi,

    The second avatar is feature of BuddyPress that wasn’t meant to be shown in KLEO. The recent update changed this and revealed it. If you would like to keep it in view and inline then please use the below CSS instead of the CSS I shared earlier.

    COPY CODE
    #buddypress .activity-list .activity-content .activity-header img.avatar {
        display: inline-block !important;
        margin: -5px 5px -8px 2px !important;
    }

    All the best,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Fatal Error Report Received #186662
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Breadcrumb color #186550
     Kieran_SQ
    Moderator

    Glad it worked 🙂 feel free to open a new ticket any time with any other questions and we’ll be happy to assist.

    All the best,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Remove text snippet from profile header #186547
     Kieran_SQ
    Moderator

    Please clear your front-end cache (Ctrl+F5), I accessed your website and can see the changes (see screenshot).

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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    in reply to: Remove text snippet from profile header #186545
     Kieran_SQ
    Moderator

    Hi,

    This is CSS so it should be placed in the style.css. The functions.php file is for PHP only.

    Kieran.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Breadcrumb color #186539
     Kieran_SQ
    Moderator

    No worries Yin,

    It looks like you didn’t set the color for the breadcrumbs in WP Admin > Theme Options > Styling Options > Title Section (Alternate) > Option: ‘Background Color’ it is still set as the default #f7f7f7

    I attach a screenshot of the field you need to update to make this work

    Thanks

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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    in reply to: Breadcrumb color #186536
     Kieran_SQ
    Moderator

    Hi,

    The settings you have set in the back-end are reflected on the front-end. However, you’re using the standard background image and have set the background color to transparent. This will have no effect and is why you’re still seeing a gray background.

    If you like I can update this field for you – just let me know what color you would like to set it to and what background image (if any) that you would like to use.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Line breaks in activity stream #186529
     Kieran_SQ
    Moderator

    Hi,

    I wasn’t able to apply a fix for you as the account you shared was not an administrator. To fix this issue please add the below CSS to your KLEO Child theme’s style.css by going to WP Admin > Appearance > Editor > KLEO Child > Style.css

    COPY CODE
    #buddypress #activity-stream p img {
        display: none;
    }

    Clear your WordPress cache, any CDN and delete your local cache (Ctrl+F5) to see any changes.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Remove text snippet from profile header #186527
     Kieran_SQ
    Moderator

    Hi Yin,

    You can remove the latest update from the profile with the below CSS

    COPY CODE
    #item-header-content #latest-update {
        display: none;
    }

    If you would like to also remove the latest update from the members directory you can use this CSS instead

    COPY CODE
    #item-header-content #latest-update {
        display: none;
    }
    #buddypress #members-list .update {
        display: none;
    }

    Thanks,

    Kieran.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Breadcrumb color #186524
     Kieran_SQ
    Moderator

    Hi,

    This is the background color for the page because you have enabled boxed in layout settings. You can define a color and/or background image for this section by going to WP Admin > Theme Options > Layout Settings > Background – select a color and/or background image to use for this section. If you would like it to be white then please just set the color value to #ffffff

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    Attachments:
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    in reply to: Google Crawl Error on Member Section. #186518
     Kieran_SQ
    Moderator

    Hi,

    Do you have the option to dismiss or delete these items in your Google panel? If you do you should just remove them as they don’t appear in Google when I search for your domain.

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Page Comments #186515
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Header problems mobile & PC / #186511
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Page Comments #186503
     Kieran_SQ
    Moderator
    Not marked as solution
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: internal server error on forum search #186480
     Kieran_SQ
    Moderator

    Hi,

    That’s unfortunate with regards to your host’s support being closed on a Sunday. I work Saturday and Sunday until 5PM EST (Currently 12:12PM EST) and will not be available to make or receive a Skype call during the week. Should you need this level of assistance during the week to achieve the above steps please open a new ticket and one of the available members of staff will be happy to assist you.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Page Comments #186479
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: online status #186476
     Kieran_SQ
    Moderator

    Hi,

    Glad I could help 🙂 Feel free to open a new ticket any time with any other questions and we’ll be happy to assist.

    All the best,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Header problems mobile & PC / #186472
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Page Comments #186471
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: internal server error on forum search #186468
     Kieran_SQ
    Moderator

    Hi,

    Please let me know once you have the other details so I can assist with debugging the search issue for you.

    With regards to setting the main search to forums only you will need to go to Appearance > Customize > Header > Header Settings > Scroll to: ‘Search Context’ and make sure only forums are selected from the multi select area (see screenshot).

    In the meantime please try doing the plugin / cache test as the issue may be coming from another plugin, cache or snippet of code.

    – Disable the cache, leave disabled for the rest of the tests. Test your search issue on the front-end after clearing the front-end cache (Ctrl+F5)
    – Disable all other plugins except for those that came with BuddyApp and bbPress. Clear your front-end cache (Ctrl+F5) and test the search again. If the search now works enable each plugin that was disabled one by one, clearing your cache and testing with each one until you find the plugin causing the issue
    – Make a copy of your BuddyApp Child theme’s functions.php file and delete all custom code. Test following the steps above. If the issue is gone, paste the code back in function by function until you find the offending code.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    Attachments:
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    in reply to: how do i change text in registration box #186459
     Kieran_SQ
    Moderator

    Hi,

    You will need to be using Loco Translate, WPML or other similar plugin and translate BuddyPress. With either of these plugins installed go to translate BuddyPress and search for the strings

    Create an Account

    Registering for this site is easy, just fill in the fields below and we will get a new account set up for you in no time

    Thanks,

    Kieran.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: internal server error on forum search #186457
     Kieran_SQ
    Moderator

    Hi,

    Can you update this ticket, in a private reply, with admin credentials so I can take a closer look at this.

    Also please do the following

    – Let me know which PHP version you’re running. If 5.X please update to 7.1 or 7.0, if 7.2 please downgrade temporarily to 7.1 or 7.0
    – Upload the last 24hrs of your PHP error log in a .txt file to this ticket
    – Upload the last 24hrs of your general server error log in a .txt file to this ticket

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: online status #186456
     Kieran_SQ
    Moderator

    Ah I see, my apologies. Please try the below CSS to change the display for mobile

    COPY CODE
    @media only screen and (max-width: 767px) {
    .dl-horizontal dt {float: left;width: 30%;}
    }

    Change the 30% value to a larger value if you find you need it. You may need to clear your mobile browser cache completely to see any changes.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: 1 – Selecting Sidebars / 2 – Recent Comments layout #186455
     Kieran_SQ
    Moderator

    Hi,

    BuddyPress pages inherit the default sidebar from WordPress, you can use a plugin like Widget Logic to limit the widgets display to X https://wordpress.org/plugins/widget-logic/.

    For example, entering the below into the widget’s field ‘Widget Logic’ will only display a widget if the page is a BuddyPress page

    bp_current_component()

    Similarly we can make a widget only show if the page is not a buddypress page

    !bp_current_component()

    The first two widgets you show are from BuddyPress and KLEO and are specific to that plugin and this theme, the other is the default WordPress comments widget and has no special features like the above two widgets. Unfortunately there is not much you can do with it – you may have luck searching the plugin repository for Comments / Replies Widget plugins to extend or replace this widget.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Popup Plugin #186451
     Kieran_SQ
    Moderator

    Hi,

    I cannot recommend any of these for their functionality as I do not use them, but I have seen KLEO users with the following plugins installed

    – Popup Maker https://wordpress.org/plugins/popup-maker/
    – Popup | Custom Popup Builder https://wordpress.org/plugins/m-wp-popup/

    If you’re concerned about compatibility with plugins like the above or others you can setup a staging or local site for testing.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: online status #186448
     Kieran_SQ
    Moderator

    Hi,

    I am not sure what you mean, in your question about you asked about changing the font-family for the profile tabs.

    I checked the content of your tabs and they’re displaying correctly (see screenshot). Please let me know in more detail what you wish to achieve if I am missing something.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    Attachments:
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    in reply to: How to Move the Topic to Resolved State. #186443
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Breadcrumb color #186442
     Kieran_SQ
    Moderator

    Hi,

    To change the background color for the breadcrumb area please go to WP Admin > Theme Options > Styling Options > Title section (Alternate) > Scroll to: ‘Background color*’ and set your desired value.

    With regards to the border you’re seeing, please upload a screenshot from your device and let me know exactly where you’re seeing the issue.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: To allow one gallant member to pay for another. #186441
     Kieran_SQ
    Moderator

    Hi,

    I do not know of a plugin that will achieve this, the closest that Paid Memberships Pro has to what you described is PM Pro Gift Levels https://www.paidmembershipspro.com/add-ons/pmpro-gift-levels/, but I do not think this will achieve what you’re after.

    You should contact the Paid Memberships Pro team directly with this request to see if they have any suitable plugin or whether or not they could build this functionality for you.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: How to Block SPAM user registration #186440
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: online status #186439
     Kieran_SQ
    Moderator

    Hi,

    Please try the below CSS to change the font-family

    COPY CODE
    #profile dl.tabs.pill.custom {
        font-family: monospace;
    }

    Replace monospace with your desired font

    Kieran.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: facebook plugin not working from mobile #186438
     Kieran_SQ
    Moderator

    Hi,

    Currently that is not possible, the social registration registers a user with the minimum required fields in WordPress and does not process this through BuddyPress in any way.

    With regards to the Facebook login issue within KLEO I will direct this ticket to a developer for review to look into this issue for you.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: online status #186434
     Kieran_SQ
    Moderator

    Hi,

    You can use the below CSS to override the default color of the online status indicator.

    COPY CODE
    .avatar span.online {
        background-color: #0296c0;
    }

    Change the # value to suit your needs and clear your cache(s) to see changes.

    Thanks,

    Kieran.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Kleo Homepage Demo #186411
     Kieran_SQ
    Moderator

    Hi,

    To look into that I will need back-end access. Please update this ticket, in a private reply, with admin credentials so I can take a closer look. Also I will need to know your PHP version and have a copy of your PHP error log, if you do not know how to get this please ask your host.

    If your PHP version is 5.X please try updating to 7.0 or 7.1 if you’re running 7.2 please temporarily downgrade to version 7.1

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Kleo Homepage Demo #186407
     Kieran_SQ
    Moderator

    Hi,

    Thanks for contacting us about the demo content available for KLEO. The main page for the theme overview is not actually part of any of our demos and is not importable via our tool.

    I will contact the core theme developer on your behalf to discuss the possibility of making this available in a future release.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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