Kieran_SQ

[Kieran_SQ]

Hi,

The correct path for bp-custom.php is /wp-content/plugins/bp-custom.php and not /wp-content/plugins/buddypress/bp-custom.php

You can read more about creating and modifying the bp-custom.php file here https://codex.buddypress.org/themes/bp-custom-php/.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

There is no setting in KLEO that would disable CSS edits, nor any in WordPress by default that I know of. Please make sure you clear your website cache, any CDN and local cache (Ctrl+F5) to see any changes.

Kieran.

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[Kieran_SQ]

Hi,

If the WP Bakery (formerly Visual Composer) element you’re using is ‘Tabs’ and not ‘Kleo Tabs’ then you can use the below CSS to increase the size of the icon in the tab.

.wpb-js-composer .vc_tta.vc_general .vc_tta-icon {font-size: 1.5em;}

Note the size is expressed in em and not px, the default value for the tab icon is 1.15, I have increased this in the example above to 1.5

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

That’s strange that iThemes Security would block Google bot in that way and it’s definitely worth looking into their settings and maybe even contacting their support team about the issue that caused.

With regards to the error that still appears in the Google tool please try the below CSS in your KLEO Child theme’s style.css by going to Appearance > Editor > KLEO Child > Style.css or by going to Theme Options > General Settings > Scroll to: ‘Quick CSS’

COPY CODE

@media screen and (max-width: 990px) {
.client {margin: 20px;}
}

This is the only element I can possibly see that is causing any issue with regards to being too close, but without more information from Google I cannot be sure. Make sure to clear your cache(s) completely and purge any CDN before testing again to ensure the Google bot gets the latest files.

Thanks,

Kieran

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If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hi,

I will assign this ticket to a higher support level to assist you with your issue. They’ll be in touch as soon as they can, Monday to Friday, East European Time.

Thank you for your patience,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hi,

I am not sure which plugin is generating this email for you, it could be bbPress Notify (No-Spam), JetPack or another plugin. You should carry out tests on your site by disabling these plugins one at a time and then creating a new post.

If you need assistance editing the output of a third party plugin you will need to contact the author of that plugin for assistance. We cannot provide support for questions that aren’t related directly to the theme.

All the best,

Kieran.

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[Kieran_SQ]

Hi,

I checked your screenshot and your site and I cannot see the issue you’re referring to. When I inspect your site using console (F12) I see that the header-wrap is 61px in height and the page-tile is 165px on the members page and groups page.

Please provide me with more information if I am missing the issue as I would like to help but currently do not see the issue.

Thanks,

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I rechecked your website and found no scripts of any kind that failed to load (F12). In the results there are 44 errors, 2 are redirects which are normal and the other 42 are listed as other but are essentially failed to load.

All of the scripts that it claims did not load do actually load for your website. I believe this is simply an issue regarding the Google bot not loading scripts when visiting your site. You’ll need to look into your robots.txt folder to see if you have any issues that might be blocking any/all/google user agents from accessing these files – this article should help you understand more about this https://www.creativecali.com/how-to-tell-css-java-blocked-google/.

Thanks,

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

GeoDirectory is freely available in WordPress, you can install it by going to WP Admin > Plugins > Add New > Search: ‘GeoDirectory’ or by going to Appearance > Install Plugins > Select: ‘GeoDirectory’.

KLEO offers a styling / template integration with GeoDirectory only. You would need to purchase any of their premium add-ons that you desire for your project separately, you can do so here https://wpgeodirectory.com/downloads/category/addons/.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

The menu that shows in the top right by default is the menu that appears on the left sidebar of the profile, these links are unique to the user that is logged in. That is to say, the groups link will go to their personal profile groups page – for example, http://peoplesplace.us/members/username/groups/

The groups page is a directory page and is independent of the profile, the URL for the groups page is http://peoplesplace.us/groups/

If you would like to have a menu in the top right that you can customize rather than inherit you will need to go to WP Admin > Menus and create a menu, once created your menu you will need to use the check boxes at the bottom to assign in to ‘Top Right Header Menu’. You will then be able to create your custom menu items and assign any colors and icons that you desire.

If you would like I can do this for you but you will need to let me know which menu items you wish to keep that are already in use and any other menu items you wish to add to the menu. As it stands I have created a new menu for you called ‘Top Right User Menu’ and you can add items to this and assign to ‘Top Right Header Menu’ if you wish.

To create custom menu items you should follow this post https://archived.seventhqueen.com/kleo/article/building-dynamic-buddypress-menu which has many of the default link formats available for you to copy and paste.

Let me know,

Kieran.

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi Grant,

Unfortunately it was no joke! We have a Christmas curse in our family.

With regards to your question you should able to use the snippet provided from this article in your KLEO Child theme’s functions.php file to hide members from your search results https://archived.seventhqueen.com/kleo/article/hide-admin-members-directory.

COPY CODE

add_action('bp_ajax_querystring','sq7_radu_exclude_users',20,2);
 
function sq7_radu_exclude_users($qs=false,$object=false){
    //list of users to exclude
 
    $excluded_user = '1';//comma separated ids of users whom you want to exclude
 
    if($object!='members')//hide for members only
        return $qs;
 
    $args=wp_parse_args($qs);
 
    //check if we are searching for friends list etc?, do not exclude in this case
    if(!empty($args['user_id'])||!empty($args['search_terms']))
        return $qs;
 
    if(!empty($args['exclude']))
        $args['exclude']=$args['exclude'].','.$excluded_user;
    else
        $args['exclude']=$excluded_user;
 
    $qs=build_query($args);
 
 
    return $qs;
 
}

You will need to change the line that states $excluded_user = ‘1’ to suit your needs. If you need to hide more than one you can do this by using comma separated values in the same line mentioned above $excluded_user = ‘1, 19, 42’.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

If you like you can update this ticket with admin credentials for your site and I can take a look at the W3C settings for you, however, this is how caching pages as static HTML works.

If you do not wish to provide details to login you should look for an option relating to purging the cache on each post / page / product update or publish.

Thanks,

Kieran

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[Kieran_SQ]

Glad it worked, Merry Christmas to you too.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi, There are many reasons this could happen, most of which are at the host level or locally on your system / network. You may wish to check the following Local - Disable antivirus and firewall locally - Disable web filtering or parental controls on your router - Check with your Internet Service Provider that your domain name has not been blocked on their network or on your connection - Delete all browser data except for forms and passwords. - With your browser cleared and closed run the flushdns command and restart your computer https://www.whatsmydns.net/flush-dns.html#windows-10. - Turn off your computer, router and modem for 10 minutes Host - Contact your host and check your IP / MAC address has not been banned by any security layer they use - Whitelist your IP address at the host - Whitelist your IP with any service like CloudFlare, StackPath etc if in use - Restart your server WordPress - Login via FTP and rename your plugins folder If this is successful it means one of your plugins is blocking your IP, this is almost certainly going to be a security plugin. You can remove any plugin that causes the issue via FTP. Thanks, Kieran.

[Kieran_SQ]

Hi Grant,

No worries at all, it happens to the best of us! I shall try to have as much fun as one can when stuck in a hotel because of a gas leak during an ice storm lol. But seriously thank you very much, Merry Christmas to you and yours.

All the best,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi Grant,

You can control the post types for ajax search by going to Theme Options > Header Options > Scroll to: ‘Search context’. Select the input to the right and add or remove post types as required.

If you’d like to exclude specific pages / posts from being returned in any of your search results you’ll need to install a plugin. There are many available for free in the WordPress plugin repository but this one may be of use you you https://wordpress.org/plugins/search-exclude/.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

I just tried with a field titled ‘דברים שאני מחפש בבן/ת הזוג שלי:’ and was unable to get this to show on the registration page by setting it as required, this is not the expected behavior.

I will direct this ticket to a developer to assist you with your issue, they’ll be in touch as soon as they can, Monday to Friday, East European Time. Please note there will be no service on the 25th and 31st for holiday period so please expect some seasonal delay.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

For any in-depth integration you would need to contact a developer or an rtMedia developer to create this for you as this is not a standard feature of SweetDate, BuddyPress or rtMedia and would take some time to develop.

There is a plugin which may still allow a user to set their avatar on signup but it has not been updated for some time, therefore I would not advise using it. If you wish to try it the URL is https://buddydev.com/plugins/bp-signup-avatar/.

Kieran

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

This looks like a redirect issue created by a plugin, do you have any plugins for security, hiding wp-admin, redirecting wp-admin or wp-login.php?

You should disable all plugins except for BuddyPress and Elementor, disable caching and try registering / activating again in an incognito window. If the issue is no longer present then it is being caused by a plugin. Please let me know your findings from the above test.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hi,

If you would like a user to fill out specific fields before they register you should go to WP Admin > Users > Profile Fields and mark any field you need filled out before registration as required. Once marked as required it will appear on the registration page.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Have you set the looking for field as required? If you have not it will not show at registration.

With regards to ‘add images’, I’m not sure what you mean. If you’re referring to using rtMedia (or other plugin for media uploads) on registration this would not be possible without extensive coding and it would be advised you contact a developer or an rtMedia (etc) developer to create this for you.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

This is a host related issue, SweetDate does not create or send any emails from your WordPress website. Any email sent is generated via WordPress and sent through your server. If your mail is going to the spam folder it is likely that either your IP is marked as spam, your mail address is not configured properly or your site has been marked as spam by a provider for one of the previous reasons.

You will need to contact your hosting provider to discuss these issues with them. To get around sending mass emails and potentially being registered as spam I would use services like SendGrid or SendInBlue to offload emails to their system via their API.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Please use the below CSS to target only the H4 link element within the related articles. You can add this to WP Admin > Appearance > Editor > KLEO Child > Style.css or to Theme Options > General Settings > Scroll to: ‘Quick CSS’.

COPY CODE

.related-wrap h4.post-title.entry-title a {
    color: #ea4c88 !important;
}

Adjust the value #ea4c88 as needed. Make sure to clear your website cache, CDN and your local cache (Ctrl+F5) to see changes.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

To use this you will first need to install BuddyPress, once this is installed you should go to WP Admin > Appearance > Menus > Select: Desired menu. On the left of the main page area you should see a toggle titled KLEO, open this toggle to reveal the KLEO menu items, login, logout, register and my account. Check the box for my account and add this item to your menu.

If you do not see the menu toggle you can click the screen options tab at the very top right of the page and check the box to show the KLEO toggle.

To add the other dynamic menu items below this menu item you should follow this post https://archived.seventhqueen.com/kleo/article/building-dynamic-buddypress-menu.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

Hi,

Thanks for providing me with the login details, I have looked into the issue and found there is no option to set for opening images in a modal when using ‘Masonry Media Grid’ within WP Bakery. I will refer this ticket to a developer for review so they can look into adding that option for you. They’ll be in touch as soon as they can, Monday to Friday, East Europe Time.

There will be no service on the 25th and 31st for the holiday period so please be aware of some seasonal delay.

Thanks for your patience,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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