Kieran_SQ

[Kieran_SQ]

Hi,

I have accessed your site and found the following key themes and plugins to be out of date and updated them to test to see if the issue goes away (WP Admin > Appearance > Install Plugins).

KLEO 4.2.8 to 4.3.1
K Elements 4.2.6 to 4.3
WP Bakery (formerly Visual Composer) 5.1.1 to 5.4.5

Updating the theme and plugins did not have an effect on this issue unfortunately. When I enter a users name, I used Hannah, the box does flash and the class change does happen as expected on the field to loading. I wonder if this might be a PHP version issue, can you confirm to me which PHP version you’re using on your server for this website. If you do not know how to find that out you can contact your host. If you have an old version like 5.X consider switching to 7.X (after a full backup).

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

You can use the below CSS to set a max height for the updates within the members directory, adjust the 50px value to suit your needs – and as always, clear all caches / CDN to see any changes.

COPY CODE

#buddypress ul.item-list#members-list li .item .update {
    max-height: 50px !important;
    overflow: hidden;
    text-overflow: ellipsis;
}

You can use the below CSS to hide the element altogether if you so wish

COPY CODE

#buddypress ul.item-list#members-list li .item .update {
    display: none !important;
}

All the best,

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

You’re most welcome, did this resolve your issue today? If so please let me know so I can mark the ticket as resolved.

Also, please consider leaving the theme / support received a review on ThemeForest, every review really does help. And as always, if you have any other questions please feel free to open a new ticket any time.

https://themeforest.net/item/kleo-pro-community-focused-multipurpose-buddypress-theme/reviews/6776630

All the best,

Kieran.

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[Kieran_SQ]

Hi,

You can do if you like, though it is now unlikely that caching removed the file.

Kieran.

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[Kieran_SQ]

That’ll explain why you’re getting the Error 404 for that file then. Can you please disable any and all caching then go to Theme Options and press save.

Clear your cache on the front end by hold Ctrl and pressing F5 and see if this rectifies the issue. Please double check that the file is there or not after this test via FTP.

Kieran.

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[Kieran_SQ]

Hi,

It looks like the file below is getting an error 404.

/wp-content/uploads/custom_styles/dynamic.css?ver=4.3.1.1512336451

Please login via FTP and check the file permission for this file are set to 644. If it is please try purging your website cache and CDN then temporarily disabling your caching plugin. Clear your local cache (Ctrl+F5) and any other caches for each step to see if the issue persists.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

If you have intermediate to advanced HTML skills you could use the KLEO Magic Container within WP Bakery to embed the video in div 1 and overlay your text in div 2. However YouTube doesn’t appear to allow autoplay via embed anymore so your video wouldn’t automatically stater as it does now. There is also the issue that you would need to make this responsive as the above described wouldn’t worked well on mobile without some more advanced CSS.

I will direct this ticket to a developer who may be able to assist you with your need. They’ll be in touch as soon as they can, but they are available Mon to Fri only, East Europe Time. You may have to wait a day or two before you receive a reply depending on their current work load.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

Thanks for contacting us about memberships. You can use the below snippet to hide users with the role ‘free’ in the BuddyPress member’s directory. You will need to use a bp-custom.php in your plugins folder to guarantee this to work properly all of the time.

COPY CODE

add_action('bp_ajax_querystring','bpdev_exclude_users',20,2);
function bpdev_exclude_users($qs=false,$object=false){
    //list of users to exclude
     
    if($object!='members')//hide for members only
        return $qs;
    
     $excluded_user=join(',',bpdev_get_subscriber_user_ids());//comma separated ids of users whom you want to exclude
        
    $args=wp_parse_args($qs);
    
    //check if we are searching for friends list etc?, do not exclude in this case
    if(!empty($args['user_id']))
        return $qs;
    
    if(!empty($args['exclude']))
        $args['exclude']=$args['exclude'].','.$excluded_user;
    else 
        $args['exclude']=$excluded_user;
      
    $qs=build_query($args);
   
   
   return $qs;
    
}

function bpdev_get_subscriber_user_ids(){
  
    $subscribers= get_users( array( 'role' => 'free', 'fields' => 'ID' ) );
  
   return $subscribers;
}

If you do not already have a bp-custom.php file setup you can download the one I have attached for you that already contains the code from above. You should upload this file via ftp directly into the /wp-content/plugins/ folder.

“I also would like to remove friendship and all subscriptions when someone reverts to Free from another membership level”. This would be a function suited to your third party memberships plugin and you should contact their development team to implement this for you.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

I’ve gone back into the page to investigate the ratio issue of the video, I found that you had set the video background to the column and not the row. I have changed this and reduced the padding you’re using which shows a lot more of the video. However this still takes up most of the visible space – reducing the px padding used will cause you to see less of the video.

The video height cannot be set automatically because it is a background video, much like a background image, it will only show in the background of the element it is in, so the element needs to be a certain height. For you, this is generated via the padding you have in place. For the same reasons (background) you also cannot have audio in a background video by default.

You can set the padding to 0 for the top and bottom of each row to achieve the effect of no spaces between each row. You can click on the pencil icon for the row, select the general tab and scroll to the padding section.

You can remove the padding at the end of rows by going to each row you wish to have this effect, click the pencil icon for the row, select the tab ‘General’ and scroll to ‘Inner Container’, set this option to no. This will remove the padding left and right from the row.

Sometimes you may need to set a value of 15px for left and right padding with the above feature enabled. You can do that by following the same steps from above but instead scroll to the padding section of the ‘General’ tab.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

Thanks for getting back to me, so I do not overwrite any of your page content I created a new page titled ‘New Home Page SQ’ which has the URL of https://bondhome.io/new-home-page-sq/.

What I changed:

– Video row, I clicked on the pencil icon for the row and checked the option ‘Full height row?’ under the tab ‘General’ within WP Bakery (formerly Visual Composer). Let me know if this shows enough of your video or not. See screenshot for how to do this.

– ‘Best of Show’ images row, I clicked on the pencil icon for the individual columns and set the padding value to 0 (left and right) under the ‘Design Options’ tab. See screenshot on how to do this.

– ‘Fireplace / Garage Door’ images row – as above. I clicked on the pencil icon for the individual columns and set the padding value to 0 (left and right) under the ‘Design Options’ tab. See screenshot on how to do this.

– Set the title to not show to be in line with the wireframe image you sent. I scrolled down past the editor to the area titled ‘Theme General Settings’, clicked the tab titled ‘Title section’ and checked the option ‘Hide the title’. See screenshot on how to do this.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

Please can you update this ticket with admin credentials so I can take a look at the page in the back-end. Also please let me know which specific images are you trying to remove the 15px padding either side from.

The aspect ratio won’t be automatic if it’s a background video. You’ll need to adjust the height of the row to suit your video. If it’s 16:9 you can use this tool to get an idea of sizes https://www.size43.com/16by9-aspect-ratio-calculator/.

If it’s absolutely imperative that the video displays perfectly each time then you should look at embedding it directly within the row and not as a background video – this way it will always appear as originally intended.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

Matching works off of a score of 100 (%), if you were to set city to 50 that would mean any user who has the same city as another would be 50% matched, the rest of the score is calculated for the fields you spread the remaining 50% over.

If a user matched off of the below example for city and hobbies only they would have a match score of 80. If they matched off of City and Age they would have a matching score of 70.

City – 50
Age – 20
Hobbies – 30

The more points you spread over more fields the more accurate the matches you will receive, theoretically you could have 100 fields all set to a value of 1 which would give you the most broadest matching possible. However, there are obviously fields that are far more important than others and they should have a value greater than 1.

The above assumes you’ve set the city as a singular dropdown select field which would work A to A, however, if you to setup the field as a multi select box you could allow users to select more than one city. This would mean a user who has city A, B, C, D, S, Y, Z could match with a user who only has city S. The result would still be 50 if they matched cities but this would allow you to have a much broader matching.

Kieran.

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[Kieran_SQ]

Hi,

Sorry to hear you’re having display issues with the messages page, please try the below CSS in your SweetDate Child theme’s style.css or in Theme Options > Styling Options > Scroll to: ‘Quick CSS’.

COPY CODE

#messages-bulk-management {
    margin-top: 40px;
    width: 100% !important;
}

Please purge your website cache, any CDN and also your local cache (Ctrl+F5) to see any changes. If this CSS does not work for you please update this ticket with admin credentials so I can access your site and look into a fix for you.

Thanks,

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Your home page is currently set to be ‘Home Register’ not ‘Activity’, you can see this (and change it if required) by going to Settings > Reading > Home Page Displays > ‘Home Page’ / ‘Blog Page’.

If you would like to keep home register as your home page but redirect users upon login you can use Theme Options > Miscellaneous > Homepage Redirect > Select: ‘Custom Link’ and entered your desired URL.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

Thanks for contacting us about the members directory layout. It is possible, but not advised, to force the height of these elements. By forcing the height you’ll be breaking the styles that govern the internal elements of each card – for example whether a user will have a background image on their profile card or not. If they do not, this won’t look great.

However, the CSS to achieve this is below, please use in your BuddyApp Child theme’s style.css or in Appearance > Theme Options > Scroll to: ‘Quick CSS’

COPY CODE

#buddypress ul.item-list li .item-wrap {
    height: 400px !important;
    margin-bottom: 20px !important;
}

Please change the 400px value to suit your needs and increase or decrease the 20px for your desired space between each card. Please clear your website cache, CDN and local cache (Ctrl+F5) to see any changes.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

Currently I do not know if this can be done, I will ask a developer to look into extending this for you.

With regards to faking the number displayed for members online you should contact a developer to do this for you as it is beyond the scope of the support included with the theme for the theme. If you like you can reach out to one of our own developers for a quote – you can email dev@seventhqueen.com with as much information as possible and they’ll get back you as soon as possible.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

I’ve tested this on your site and locally and found that the issue exists in the theme therefore I will direct this ticket to a developer to assist you and issue a fix. They’ll be in touch as soon as they can, Monday to Friday, East European Time.

Thank you for your patience,

Kieran

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[Kieran_SQ]

Hi,

Thanks for reaching out, rtMedia have their own add on which fetches and displays a URL preview (much like Facebook), you can see more about it here https://rtmedia.io/products/rtmedia-activity-url-preview/.

I believe BuddyPress Activity Plus does this out of the box, but we do not offer a close integration with this plugin like we do with rtMedia and the plugin is not compatible with rtMedia, so you cannot run it side by side. You can see more about this plugin here https://wordpress.org/plugins/buddypress-activity-plus/.

Thanks,

Kieran

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[Kieran_SQ]

Ah okay, I understand now.

I will forward this to one of our developers who will be able to assist you with this matter. They’ll be in touch with you as soon as they can, Monday to Friday, East Europe Time.

Thank you for your patience,

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Great, glad it’s all working for you now. If you have any more questions please feel free to open a new ticket any time and we’ll be happy to help.

All the best,

Kieran

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[Kieran_SQ]

Hi,

Sorry I missed that, please try the below CSS in Quick CSS

article .entry-content {text-align: right !important;}

Thanks,

Kieran

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[Kieran_SQ]

Thanks so much,

I logged in and found that there was an extra character added to the line above which nullified all CSS below it, I have removed this character and the CSS is now working as expected. Please forcibly clear all mobile data to see changes.

Thanks,

Kieran

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[Kieran_SQ]

Hi @jstrategy,

Terribly sorry for the delay on this, I am forwarding this ticket for you directly to the developer who will either respond to you via this ticket or directly via email.

Please make sure the email address we have for you on record is your current email address.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

I was successful at logging in just now, is it okay to change the language for the account to English US/UK as I require it to view your dashboard.

If this is not okay please update the ticket with an admin account whose language is set to English.

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I will refer this ticket to a developer to assist you with your query. They’ll be in touch with you as soon as they can, Monday to Friday, East Europe Time.

Thank you for your patience,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

I will assign this ticket to a developer who will be able to assist you with your query. They’ll be in touch as soon as they can, Monday to Friday, East Europe Time.

Thank you for your patience,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I’m not sure if I understand your question, it looks like you’re asking about making menu items available to logged in or logged out users. If this is correct please see below, if not, then please update this ticket with more information so I can assist you.

To make menu items visible only for to logged in or logged out users only you will need to install a plugin called Menu Items Visibility Control, you can do this by going to WP Admin > Plugins > Add New and searching for ‘Menu Items Visibility Control’.

https://wordpress.org/plugins/menu-items-visibility-control/

Once installed and activated you will need to go to WP Admin > Appearance > Menus > Select: Desired Menu. Open up the forums menu item you have already added to your menu and you will see a new field titled ‘Visibility’ paste the snippet from below into this field and save the menu (see screenshot).

Show only to logged in users
is_user_logged_in()

Show only to logged out users
!is_user_logged_in()

You may need to clear your website cache, CDN and local cache (Ctrl+F5) to see these changes.

Thanks,

Kieran

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[Kieran_SQ]

Hey,

Thanks for contacting us today about removing the members count in the BuddyPress members directory, please use the below CSS in your SweetDate Child theme’s style.css or in Theme Options > Styling Options > Scroll to ‘Quick CSS’

.directory .item-list-tabs ul li a span {display: none !important;}

You will need to clear your website cache, CDN and local cache (Ctrl+F5) to see these changes.

Thanks for the compliment about our theme 🙂

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Please see the instructions from above

“With regards to setting the background please go to WP Admin > Pages > All Pages > Select: Desired Page. Now that you have your desired page opened in the Visual Composer editor click on the pencil icon for the row, select the ‘Text & Background’ tab at the top of the modal window that opened and select ‘Image’ from the ‘Background style’ dropdown. Select the image you wish to use and then configure how you wish it to display that image with the options that appear below (see screenshot).”

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hi,

When I submit the login information you have provided at the URL supplied I get the following error

COPY CODE

This site can’t be reached

The webpage at https://roshdpack.com/administrator-marketing-web-pro-1396/ might be temporarily down or it may have moved permanently to a new web address.
ERR_SPDY_PROTOCOL_ERROR

Please temporarily disable the renaming / hiding of wp-admin / wp-login.php so I can login

Thanks,

Kieran

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[Kieran_SQ]

Hi,

Thanks for contacting us about BuddyPress autocomplete / @ mentions in the message window. The default behavior for this field is to search after three characters have been entered and offer suggestions via the @ mention interface. If you do not have this functionality then there may be an error caused by a third party plugin or you could have a caching issue.

Please disable your cache, CDN and disable all other plugins except for BuddyPress and K Elements, clear your local cache (Ctrl+F5) and check if the issue continues. If it does please update this ticket in a private reply with admin credentials so I can take a look at this for you.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

Thanks for contacting us about the display of pricing tables, currently there is no featured column for the pricing table as shown here https://match-me-now.com/shortcodes/pricing-table/.

However, if you’re using Paid Memberships Pro you can set an account level / package as a featured package by going to Theme Options > Memberships > Scroll to: ‘Popular Level’ and selecting your desired level (see screenshot). This will apply the special effect to that particular column in the pricing table when a user picks a level / package for the site.

Thanks

Kieran.

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