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Viewing 40 posts - 3,481 through 3,520 (of 4,912 total)
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  • in reply to: Buddypress Not Installed #182507
     Kieran_SQ
    Moderator

    Hi,

    Thanks for reaching out and sorry to hear you’re having issues with importing. I tried to access your site using the details provided but I was unable to login. I currently have 2 attempts remaining, please check the details are correct and share again in a private reply.

    Please also let me know which PHP version you’re using, if you are using version 5.X please try changing to 7.X and attempt the import again.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Using WP Symposium instead of buddypress #182505
     Kieran_SQ
    Moderator

    On a side note I checked your site and it appears to be in a state of install, for your security you should address this ASAP.

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Using WP Symposium instead of buddypress #182503
     Kieran_SQ
    Moderator

    Hi @ncsfa-site,

    Thanks for reaching out to us today about plugins. There is no requirement to use BuddyPress, bbPress or any other plugin (other than K Elements) that is bundled with KLEO but by not using them you will obviously lose the integrated social and forum aspects of KLEO.

    We don’t offer any special integration with WP Symposium Pro, but it does appear to be advertised as theme agnostic so it should work out of the box.

    Have you already tried their basic plugin with KLEO locally, what did you find?

    Thanks,

    Kieran.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Refund #182499
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Buddypress menu items #182498
     Kieran_SQ
    Moderator

    Fantastic, feel free to open a new ticket any time with more questions and we’ll be happy to help as always.

    Kieran.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Buddypress menu items #182495
     Kieran_SQ
    Moderator

    Hi,

    Do you mean the icons that span across when viewing a profile? If so please use the below CSS in your KLEO Child theme’s style.css or in Theme Options > General Settings > Scroll to: ‘Quick CSS’

    COPY CODE
    li#activity-personal-li {display: none !important;}
    li#xprofile-personal-li {display: none !important;}
    li#orders-personal-li {display: none !important;}
    li#notifications-personal-li {display: none !important;}
    li#messages-personal-li {display: none !important;}
    li#friends-personal-li {display: none !important;}
    li#groups-personal-li {display: none !important;}
    li#forums-personal-li {display: none !important;}
    li#articles-personal-li {display: none !important;}
    li#settings-personal-li {display: none !important;}

    Remove any lines where you want the item to still display, leave intact those you wish to remove.

    Thanks,

    Kieran.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: plugin #182492
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Minimum/maxmum photo upload size #182489
     Kieran_SQ
    Moderator

    Hi Christiane,

    That is defined at a server level, you will need to ask your host what your max upload size is. Theoretically there is no minimum file size so a file of 1KB should upload.

    Thanks,

    Kieran.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: general #182487
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: How to center content on a page with shortcodes #182482
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: How to center content on a page with shortcodes #182479
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: CSS – Site Maintenance #182477
     Kieran_SQ
    Moderator

    Hey Grant,

    As always you’re most welcome, feel free to open a new ticket any time with more questions and we’ll be happy to help.

    All the best,

    Kieran.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Main Menu dropdown Issue #182476
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Slow pageloads and Sweetdate showing blank in backend #182474
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Missing theme options & WP Bakery GUI… #182473
     Kieran_SQ
    Moderator

    Hi Kory,

    Can you let me know which version of PHP you’re using and if it is 5.X could you please try switching to 7.X to see if the issue is resolved.

    Also, please post your PHP error log for the last 24hrs only, if this is a large amount of text please upload directly to the ticket in a .txt file.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Courses management and listing #182471
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Install Theme With Demo Content #182470
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Missing theme options & WP Bakery GUI… #182469
     Kieran_SQ
    Moderator

    Hi,

    Thanks for reaching out about the issues you’re facing with Theme Options and Visual Composer, I have logged into your site and found that saving the Theme Options does not restore the options as expected and that the Visual Composer issue persists after updating.

    Considering your site is live and has several plugins installed I was unwilling to carry out tests disabling plugins for incompatibilities. Please consider moving your site to a staging or local test environment and disabling all plugins except for K Elements and Visual Composer and test to see if these two issues are no longer present.

    Thanks,

    Kieran.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Language Comments #182468
     Kieran_SQ
    Moderator

    Hi,

    If you are using LocoTranslate or similar you should be able to translate the theme as you would plugins, please let me know if you do not see this option as a possible translation for KLEO.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Can You Provide Update? #182467
     Kieran_SQ
    Moderator

    You’re most welcome, feel free to create a new ticket any time with more questions and we’ll be happy to help as always.

    All the best,

    Kieran.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Activity page #182466
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Can You Provide Update? #182464
     Kieran_SQ
    Moderator

    Hi @denizalp,

    Thanks for bringing this to our attention, I have checked and you’re correct – we’re pushing the update now and it should appear in Appearance > Install Plugins within the next hour.

    Please accept my sincere apologies,

    Kieran.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Youtube video slider not covering full area top #182463
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Need additional license for another domain #182460
     Kieran_SQ
    Moderator

    Hi,

    Thanks for reaching out about licencing, each licence of KLEO allows you to use the theme on one domain, if you wish to use KLEO on another domain you will need another licence.

    To purchase another licence you will need to go to the ThemeForest page for KLEO https://themeforest.net/item/kleo-pro-community-focused-multipurpose-buddypress-theme/6776630 and select the tab on the right titled ‘Buy license’ which will be to the right of the ‘Overview’ tab (see screenshot). You will then have the option to extend support for 12 months if you wish and a button to add to cart. Please add the item to the cart and carry out your purchase as you normally would on ThemeForest. Once the sale is complete you will have access to use KLEO on two domains.

    Thanks so much for choosing KLEO again, we’re always happy to assist so please feel free to open a new ticket any time with any other questions you may have.

    All the best,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    Attachments:
    You must be logged in to view attached files.
    in reply to: Youtube video slider not covering full area top #182455
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: New Privacy tab? #182454
     Kieran_SQ
    Moderator

    Hi,

    Thanks for contacting as about profile field privacy, this feature has been in BuddyPress for some time and allows users to see an overview of the individual profile field privacy.

    When you create a profile field you can choose the default privacy of the field and whether or not a user may override this settings.

    Can you please provide me with login credentials for a test standard user account and an administrator so I can test this for you. In the meantime please try disabling your caching temporarily and testing again, it’s entirely possible you ‘re seeing cached values for the fields if your caching is too aggressive or if you’re caching files / HTML for logged in users.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: HTTPS #182450
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Show video instead of featured image #182447
     Kieran_SQ
    Moderator

    Hi,

    I have logged into your site and found the following

    – You are using the Visual Composer posts element and not KLEO Posts element, I have added the KLEO Posts element so that you may now see the video instead of image thumbnail.

    – I have set the video to be used for the post with the URL /pellentesque-habitant-morbi-2-2/. You need to scroll past the editor down to ‘Theme General Settings’ click on the ‘Media’ tab and set the value for the field titled ‘Video oEmbed URL’ (see screenshot). Currently you will have two videos on your post as you have the video embedded in the post content too. You should remove the video from the post content.

    Currently there is no way to use the share buttons within the shortcode grid as it would inherit the page where the shortcode appeared. That is to say if the share buttons appeared in the KLEO Posts element on the contact page the share URL would be the contact page and not the post.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    Attachments:
    You must be logged in to view attached files.
    in reply to: 406 Not Acceptable Error on Login #182446
     Kieran_SQ
    Moderator

    Hi,

    Thanks for contacting us about server security. The error you’re receiving, as you have noted, is due to mod_security – this means that the error is being thrown due to rules you have set at a server level.

    You should review these rules and your security logs to find out why mod_security is throwing the error and add an exception to mod_security for it.

    Thanks,

    Kieran.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Member Profile Pages #182445
     Kieran_SQ
    Moderator

    Hi,

    Thanks for contacting us about the BuddyPress members directory, I have reviewed our demo and I am not sure what feature you’re referring to, please could you provide a screenshot so I can assist you better?

    In the members directory (see screenshot) the individual profiles inherit a preview their latest update, if the user does not have any update to show then there will be no content between the avatar and buttons.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

     Kieran_SQ
    Moderator

    Hi,

    Thanks for reaching out about customizing our KLEO Posts element, I will forward this ticket to a developer who will be able to assist you. They’ll be in touch as soon as they can, Monday to Friday, East Europe Time.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: How can I take out MUSIC section from Media page? #182443
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Display Media pdf as Document section #182442
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: CSS – Site Maintenance #182441
     Kieran_SQ
    Moderator

    Hi Grant,

    Thanks for contacting us about customizing the maintenance page, you can use the below snippet in your KLEO Child theme’s functions.php file to alter the output, including the image size.

    COPY CODE
    // Change the maintenance page logo size
    if ( ! function_exists( 'kleo_maintenance_mode' ) ) {
    	function kleo_maintenance_mode() {
    
    		$logo_path = apply_filters( 'kleo_logo', sq_option_url( 'logo' ) );
    		$logo_img  = '<img src="' . $logo_path . '" alt="maintenance" style="margin: 0 auto; display: block; max-width:100px;" />';
    
    		if ( sq_option( 'maintenance_mode', 0 ) == 1 ) {
    
    			/* Theme My Login compatibility */
    			if ( class_exists( 'Theme_My_Login' ) && Theme_My_Login::is_tml_page( 'login' ) ) {
    				return;
    			}
    
    			if ( ! current_user_can( 'edit_themes' ) || ! is_user_logged_in() ) {
    				wp_die(
    					$logo_img
    					. '<div style="text-align:center">'
    					. sq_option( 'maintenance_msg', '' )
    					. '</div>',
    					get_bloginfo( 'name' )
    				);
    			}
    		}
    	}
    
    	add_action( 'get_header', 'kleo_maintenance_mode' );
    }

    Please change the value for max-width:100px; to suit your needs.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: www.soundar.net Webpage load very slowly #182440
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: plugin #182439
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: www.soundar.net Webpage load very slowly #182396
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: SSL Certificate wont work because of login redirect url. #182395
     Kieran_SQ
    Moderator
    Not marked as solution
    in reply to: Page CSS load error (?) #182179
     Kieran_SQ
    Moderator

    Hi,

    Sorry about that, I will ask a developer to assist you with this as that file should not keep being removed. They’ll be in touch as soon as they can, Monday to Friday, East Europe Time.

    Thank you for your patience,

    Kieran.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    in reply to: Kleo Recent posts widget #182178
     Kieran_SQ
    Moderator

    Hi,

    You can find the recent posts widget in the below file, you will need to move it to your KLEO Child theme to safely edit it. If the file structure does not already exist in your KLEO Child theme you will need to recreate it.

    /kleo/lib/widgets/recent_posts.php

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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