Radu

[Radu]

I see that you have 3 columns footer now

What’s is the problem now ?

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[Radu]

Hi,

The users that not appears in directory are users that have logged in minimum one time ? Only users that has logged more than one time will appear in directory.

Cheers

Radu

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[Radu]

Hi,

I need ftp details to try to debug this

Cheers

Radu

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[Radu]

Hi,

I’ve tried to identify what is the problem there and i cannot figure out,

Please contact the support team of this plugin : https://wordpress.org/support/plugin/bp-profile-search and tell em about this problem.

Let me know

Cheers

Radu

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[Radu]

Hi,

The theme punch is under Revolution slider in wp admin menu the direct link for theme punch is : http://localhost/wp-admin/admin.php?page=themepunch-google-fonts replace localhost with your domain.

Let me know

Cheers

Radu

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[Radu]

Hi,

Do you have solved the issue ?

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[Radu]

You can do that by using loco translate plugin https://wordpress.org/plugins/loco-translate/

You will need to go to the plugin dashboard and in kleo section add new language, choose your language, and if you are asked where you want to save the language files choose global language directory ( wp-content/languages/ ) then search for that string and translate it.

That’s all

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Radu

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[Radu]

Hi,

Unable to view your site, please provide a screenshot in that you will pointing out the needed changes.

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Radu

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[Radu]

Hi,

Please follow this topic : https://archived.seventhqueen.com/forums/topic/demo-content-imposible-to-import-or-install/#post-87722

You can install the theme manually see here how : https://archived.seventhqueen.com/documentation/kleo#install-from-ftp

Cheers

Radu

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[Radu]

Hi,

Yes you can use the key and the latest version

If you want to update the theme just upload the new there over the existing one.

Cheers

Radu

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[Radu]

Hi,

Most probably your issue is caused by some plugin, if you don’t get an error please set WP_DEBUG to TRUE in wp-config.php and view again that page and let me know if some errors appears.

Let me know

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[Radu]

Hi,

You can change the classes from this file : wp-content/themes/kleo/page-parts/general-header-section.php it’s recommended to duplicate this file in child theme to not be overwritten on next update

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Radu

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[Radu]

Hi,

There is available no such of shortcode.

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Radu

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[Radu]

I understand,

Do you have readed this ? https://codex.buddypress.org/getting-started/installation-in-wordpress-multisite/

Try to follow that with these settings and let me know

Cheers

Radu

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[Radu]

Hi,

Please install this plugin https://wordpress.org/plugins/wp-mail-smtp/ and complete with required details, if not works try to switch mailer from WP_Mail to SMTP or vice versa

Let me know

Cheers

RAdu

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[Radu]

Hi,

You can use the Image Gallery visual element from visual composer you have possibility to set the image size for that.

Please build you gallery and let me know how can i help you to adjust it.

Cheers

RAdu

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[Radu]

Hi,

Ok, we will investigate this, and we will fix this and this will be patched in our next update, when we find the solution we will provide to you untill the next theme update.

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Radu

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[Radu]

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[Radu]

Hi,

I’ve saw the issue, please disable all plugins and repeat the action create a new account to see if the activation will work, if this will work , enable plugins back one by one to identify what causes the issue.

Let me know

Cheers

Radu

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[Radu]

Hi,

Just see the attached screenshot.

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Radu

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Attachments:

You must be logged in to view attached files.

[Radu]

You’re welcome 🙂

Don’t forget to rate our theme 5 stars on Themeforest since it will really help us.

Cheers

Radu

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[Radu]

If you don’t get an error please set WP_DEBUG to TRUE in wp-config.php and view again that page and let me know if some errors appears.

Cheers

Radu

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[Radu]

Hi again,

You’re welcome,

Regarding the issue with the logo, i think on your computer the pages are served from cache from my side the page it looks like this ( see attached screenshot ) it seems that the image it not exists on server , this is the link from the logo : http://blog.sgs-for.jp/wp-content/uploads/2016/02/1_Primary_logo_on_transparent_1024.png it will give a 404 error, please check if the file exists on server and try again to reupload the file.

After you do this, please purge entire cache of your website and let me know

Cheers

Radu

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[Radu]

Hello again,

Yes now it makes sense 🙂

Please provide me an email to can replicate the issue to take a look at that.

Cheers

Radu

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[Radu]

Hi,

You’re welcome

Let me know if you encounter difficulties

Have a nice day

Cheers

Radu

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[Radu]

Can you provide admin credentials to take a look at this ?

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Radu

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[Radu]

Hi,

1. That is not possible, you can pre crop the photo before upload.

2. You can control the overlay color or opacity by click edit in the row that contain the form.

Cheers

RAdu

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[Radu]

Hi,

A cause for this can be next : A registered user who never logged in into account, will be an inactive user and for this reason will not be displayed in directory.

Try make a new account and you will no login in see if the number of total members will increase and the members from directory remains same (22) if this will happen, just login with that account and check after if in members directory will be 23

You can try to this : go to wp-admin -> tools -> buddypress -> check the next options

Count friends for each user
Count groups for each user
Count total members
Repair user “last activity” data

then -> repair items

Let me know

Cheers

Radu

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[Radu]

Hi,

The featured image was displayed in posts because this settings was set to be ON
Display media on post page* now it’s OFF same case into portfolio
Display media on single portfolio page* it’s OFF now

theme options -> blog -> Display media on post page* – OFF

theme options -> portfolio -> Display media on post page* – OFF

Cheers

Radu

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[Radu]

Hi,

Regarding to this

But I cant understand how you did that, the same menu but with less sub items show for non logged users, and for logged users it shows as avatar + sub menu account items. I cant repeat it… How to add parent menu item which will shows only for non logged users, and hide it for already logged?

– This is the logic for the menu my account items, if you want to restinct some links for only logged users you can do it with this plugin : https://wordpress.org/plugins/nav-menu-roles/

1. This is not possible,you can use live notifications instead.

2. Yes, you need to create a new page with visual composer in that you will place a row and from that row you will choose your background then you will need to add Galaxy Particles visual element in that row

3. You should install this plugin : https://wordpress.org/plugins/buddypress-multilingual/

4. I don’t understand the question

5. The fb login works by default, can you try to login with an fb account that the name is without chirilic characters ? let me know

6. Yes

7. If you choose to use transparent menu for sitewide, it should be to disable breadcrumbs and Main menu info* by ereaseing content from there

8.Yes indeed, we will check this and we will fix this until then please add this rule to your wp-admin -> theme options -> general settings -> quick css

COPY CODE

.navbar .dropdown-menu li a {
    font-size: 14px !important;
}

Cheers

Radu

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[Radu]

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[Radu]

You’re welcome 🙂

Don’t forget to rate our theme 5 stars on Themeforest since it will really help us.

Cheers

Radu

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Radu]

You’re welcome 🙂

Don’t forget to rate our theme 5 stars on Themeforest since it will really help us.

Cheers

Radu

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Radu]

You’re welcome

Don’t forget to rate our theme 5 stars on Themeforest since it will really help us.

Cheers

Radu

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[Radu]

Hi,

I see the issue, please disable all plugins except visual composer and k-elements and check after if the testimonials are displayed correctly, if the issue disappear enable plugins one by one back to see who causes this.

Let me know

Cheers

Radu

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[Radu]

I’ve tried to login to your dashboard but the credentials are not correct, can you check it please ?

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[Radu]

Hi,

I’ve found what causes this problem it’s about Hyper Cache plugin, now is deactivated for cache i suggest you WP SUPER CACHE or W3 Total Cache

Cheers

RAdu

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[Radu]

Try to do this :

Go to wp-admin -> Theme options -> layout settings -> Right and Left Sidebars

Only with this settings will work for the moment…

Let me know

Cheers

Radu

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[Radu]

Go to wp-admin -> appearance -> menus -> look in right side on top for screen options and check KLEO and buddypress then add as childs the items that are grouped in KLEO on the My Account menu item

Let me know

Radu

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[Radu]

Hi,

I’ve tried to do some settings like equal height in that page home-2 but i see some issues at Visual composer, it no shows content after it loads only if you change tabs and also the changes are not saved, please enable wp_debug from wp-config.php file to see what is the problem there.

https://codex.wordpress.org/WP_DEBUG

Login to FTP -> go to directory where your wp is installed -> look for wp-config.php -> look for
define( ‘WP_DEBUG’, false );

and change it to

define( ‘WP_DEBUG’, true );

enable also the wp_debug_log to store all errors / https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_LOG

Let me know

Cheers

Radu

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