Kieran_SQ

[Kieran_SQ]

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I have updated the CSS via Appearance > Editor > Style.css I can see this working on my end – does it work for you? Please clear your browser cache (Ctrl+F5).

Adjust px value in the above file as needed.

COPY CODE

.errandtask img.attachment-kleo-full-width {
    width: 150px !important;
    height: 100px !important;
}

Thanks,

Kieran.

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Aha! I look forward to receiving a card 😀

Glad I could be of service, if you have any more questions feel free to open up a new ticket anytime. Also, if you haven’t already please consider leaving the theme / support received a review on ThemeForest – every review helps 🙂

Thanks,

Kieran.

https://themeforest.net/item/kleo-pro-community-focused-multipurpose-buddypress-theme/6776630

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

Hi,

Thanks for reaching out, I am happy to look into this for you but I am unable to login using the details provided, please could you review them to check their correct. If they are please create new admin credentials so I can try those, thanks.

Error “ERROR: The password you entered for the email address emailaddress@removed.com is incorrect. ”

Kieran.

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If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

Hi @b4web,

Thanks for reaching out today and sorry to hear you’re having spam issues. Dealing with this issue will require more than one method as the spammers are already registered on your site. You’ll have to identify the accounts that are sending the spam and remove them, they’ll usually have something in common, often a .ru or throw away email address.

The next step is to stop spam reaching your site, I would suggest WangGuard to block spam email addresses and Invisible reCaptcha for WordPress to stop other spam registering on your site https://wordpress.org/plugins/invisible-recaptcha/.

If you do use the latter plugin enter both required keys and only tick the registration option under the BuddyPress tab.

Hope this information helps,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for contacting us today, I am happy to look into this for you but the login details you have provided to me are not working so I cannot access your site.

Please check the details or generate a new admin account so I can look into this further for you.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for reaching out to us today, I attempted to login to your site with the details you provided but was unable to do so.

I reviewed the frontend of your website and found the socket area is displaying as expected (see attached image), if you’re experiencing issues on specific pages etc please let me know where so I can look into this further for you.

Thanks,

Kieran.

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Attachments:

You must be logged in to view attached files.

[Kieran_SQ]

Hi @dlance8888,

Thanks for contacting us today, please try the below CSS in your KLEO Child theme’s style.css or in Theme Options > General Settings > Scroll to: Quick CSS. Please clear your website and local cache to see any changes.

COPY CODE

.kleo-pop-title-wrap p {
    display: none !important;
}

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for reaching out, I have looked at your site and found the GeoDirectory option GeoDirectory Settings > General > Scroll to: “Allow user to see wp-admin area” was set to no. This would redirect any use other than admin back to the frontend. I have changed this option to yes for you on your behalf.

Please clear your cache(s) and let me know if this resolves your issue or not 🙂

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

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[Kieran_SQ]

Hi,

Sorry to hear you’re having issues with bbPress and PHP. It does appear that bbPress is not 100% compatible with PHP 7 as of yet, but one if their contributors and plugin author robin-w has suggested a change to a main plugin file that may fix it (see step 3).

Whilst editing main plugin files is not recommended it would appear relatively safe to do so as the next plugin update will address the PHP 7 issue.

Let me know how this goes,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I have logged in and added the CSS to both the KLEO Child theme’s style.css and to Theme Options > General Settings > Quick CSS and none of the changes are coming through on the front end.

Please disable W3 Cache, clear your local cache (Ctrl+F5) and let me know if the changes appear on the front end. If the caching is very aggresive your browser may not update without all of the data (bar passwords and formdata) being cleared.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Can you update this ticket with some admin credentials so I can work with your child theme style.css or theme options directly.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

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[Kieran_SQ]

Hi,

You’re right, when attempting to accept the friendship there is an issue. In the browser console I get “POST http://portalapper.com.br/wp-admin/admin-ajax.php 403 (Forbidden)”.

Error 403’s are almost exclusively a host related issue, please contact your host for assistance on this matter. Let me them know that you’re getting a 403 Error when accessing admin-ajax.php

It could be your PHP version, file permissions, .htaccess or any other number of host level issues. They’ll be able to assist you with this.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

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[Kieran_SQ]

Hi,

Please send a friend request from Delgado to Leonardo, do not accept the request, please let me know when you have done this so I can see this for myself.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Glad that sorted it 🙂

Have a great day,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Have all of the users previously logged in? BuddyPress members are not counted on the front end until they’re logged in. You can use a plugin called “User Switching” to test this with a user that isn’t appearing on the front end.

If this isn’t the case please go to Tools > BuddyPress and recount the members.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I logged into your site and found that friend requests are working and that notifications are working.

Please try clearing your browser cache completely, logging out and logging back in.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

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