Kieran_SQ

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Great to hear @storywize 🙂

Have a great day

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

It should work, but it doesn’t appear to show any details, please check your ThemeForest username and API key are correct.

You didn’t have K Elements installed, which is a required plugin, I have installed this for you. Please delete your website cache and browser cache and see if this clears the issue for you. Please note that mobile devices have very aggressive caching and you will likely need to clear the browser data (minus form/password data) completely to see any changes.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi, since it is added to the Socket area, this is the correct CSS:

COPY CODE

#socket .kleo-social-icons li {
    list-style: none;
    display: inline-block;
    margin-right: 10px;
}

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi, try to update to the latest theme version and see how it goes since we included a fix in the latest updates.

Let me know

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi, please share a link to a page where I can see it live. What browser are you using? Thanks

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi, I tried to login but the password is not correct. Can you please check?

Thanks

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Oops! I have corrected it now, glad it’s all working for you 🙂

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

There does appear to be an issue with displaying chat, and I cannot seem to find the solution. I am going to ask me colleague @radu to look into this further for you.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi, sorry about that, please try the amended CSS below.

COPY CODE

.single-product .yith-wcwl-add-button.show {
    background-color: #FFb1D2;
    border: solid 1px #fcb0d0;
}

COPY CODE

.single-product a.add_to_wishlist.single_add_to_wishlist.button.alt {
    color: white;
    opacity: 1;
    border: 0;
}

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Great to hear @jahilam – thanks for updating me, I will make a note of the PHP 7.0 potential issue.

Have a great day

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Could you provide me with some WordPress admin credentials please so I can look into this for you.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Thanks for your response, for ease, I will break the points down below

– The domain you listed in your ticket is running Fixer a child theme of Upfront by WPMUdev, please provide the domain where you are using and experiencing issues with BuddyApp

– 502 Errors are almost exclusively a server communication related issue. This can be server to server, server to CDN, server and client or it could simply be that the server is overloaded. You can read more about 502 errors here https://www.lifewire.com/502-bad-gateway-error-explained-2622939. You can check your server’s error logs for more information, contact your host, purge your CDN or check if the issue between you and the server by clearing out your website cache and deleting local (browser) data.

– I can look into the third party plugin issues when you have updated this ticket with the domain where you’re currently using BuddyApp

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi @suhadichandra,

WangGuard is a respectable solution to stopping spam registrations, as is Akismet https://akismet.com/. We cannot provide you with a step by step guide for third party plugins through the support channel but there is a good article here https://www.shoutmeloud.com/wangguard-plugin-stop-wordpress-user-registration-spam.html.

You might also want to consider adding Google’s reCaptcha to the BuddyPress signup page which can be done with the following plugin https://wordpress.org/plugins/invisible-recaptcha/.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi @suhadichandra,

You edit the socket text by going to

WP-Admin > Theme Options > General Settings > Scroll to: Footer Text (at the bottom of the page)

You can then edit the contents of the socket text area.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Please try the following.

– Disable caching and clear the cache (Ctrl + F5)
– Disable all other plugins

With these two disabled, does the issue continue?

If so please do the following.

– Update this ticket with some admin credentials
– Post your PHP error log contents (for today only)

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Could you provide me with admin login credentials to I can work directly with your child theme style.css

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi @deanscott,

Thanks for reaching out, KLEO doesn’t have a setting to restrict the backend. It appears you’re restricting access via GeoDirectory > Settings > Tab: General > Scroll to: Allow user to see wp-admin area. This should be set to yes if you wish users to access the backend of your website.

Also you will need to select a different default role in WP-Admin > Settings > General > Scroll to: New User Default Role. You could select Author which would give new users access to creating and editing their posts but I would strongly recommend creating a new user role https://wordpress.org/plugins/user-role-editor/ that has only the very basic permissions required to complete their tasks.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for reaching out today, the issue appears to come from a domain migration that hasn’t been completed you’re calling bg-body.gif from http://goprouder.com/ and not https://www.therainbowright.com/

You’ll need to do the following

1. Backup your database (this is essential and should not be skipped)
2. Purge and temporarily disable CDN services like CloudFlare or MaxCDN
3. Do a search and replace in MySQL for goprouder.com with therainbowright.com OR you can use a plugin like Search & Replace https://wordpress.org/plugins/search-and-replace/
4. Rerun your tests after clearing website cache and browser cache
5. Enable CDN services (making sure to purge their contents)

If you’re not confident with step 3 your host may be able to assist with this but it may be a premium service.

As for the BuddyBoss images it looks like you may be using JetPack, or Photon at least (in some way), you should purge this service to see if it will remove the old files.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi @jahilam,

Please download SweetDate again from ThemeForest, delete the copy you have on your website (you will have to switch to a different theme first to do this) and then reupload the new copy of the theme.

Please let me know if this resolves the issue,

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I have looked into this on versions 4.2.9 and 4.2.7 via Google Chrome, Firefox and Internet Explorer and found that the issue exists locally and via the demo. When switching themes the issue no longer appears.

Because of this I will flag this ticket to our developers to look into, they’ll be in touch as soon as they can.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

The below CSS should work on product pages, sorry for missing those out 🙂

Product page wishlist button

COPY CODE

.yith-wcwl-add-button.show {
    background-color: #FFb1D2;
    border: solid 1px #fcb0d0;
}

Product page wishlist text

COPY CODE

a.add_to_wishlist.single_add_to_wishlist.button.alt {
    color: white;
    opacity: 1;
    border: 0;
}

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

This is now under investigation by our development team, as soon as I have more details or a fix I will be in touch.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I have used both Google Chrome device emulator (F12), a Samsung Note 5 and a ZTE Pro all do not show the issue. Will take a deeper look into this and get back to you.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

The margin?

You could try the below which does a calculation of 2 x the 15px you used

COPY CODE

media screen and (max-width: 480px) {
#kleo-login-modal {margin-left: 15px;margin-right: 15px;width: calc(100% - 30px);height: auto;font-size: 16px !important;}
}

Sorry for the back and forth but I am working blind as I do not get the issue on my end

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Please try the below CSS, it looks like the font size is already 16px but I put an !important in there to force it, just in case.

#kleo-login-modal {margin-left: 0px;margin-right: 0px;width: 100%;height: auto;font-size: 16px !important;}

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Can you try switching it to 85% please and let me know what happens.

#kleo-login-modal {width: 85% !important;}

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Please try adding the following to your KLEO Child theme’s style.css or to Theme Options > General Settings > Scroll to: Quick CSS.

#kleo-login-modal {width: 95% !important;}

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Author]

Posts