Kieran_SQ

[Kieran_SQ]

Hi,

The email that is sent is the default WordPress registration email.

You can follow this guide about editing the email output here https://viastudio.com/custom-wordpress-welcome-emails/.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

Thanks for getting back to me – I am awaiting a response on another ticket with regards to this issue and I will get back to you as soon as I have the response.

Thanks for your patience,

Kieran.

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[Kieran_SQ]

Hi @tmh23,

Thanks for reaching out, I have looked at your site via Google Chrome device emulator and via my phone and I cannot see the issue you’ve described. Please could you attach some screenshots from your device so I can look into this further for you.

Thanks,

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hey,

Can you please use https://hastebin.com/ and paste the contents of your KLEO Child theme’s functions.php and then share here.

Thanks,

Kieran.

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[Kieran_SQ]

Fantastic 🙂

Glad it’s all worked out now

Kieran.

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[Kieran_SQ]

Hi,

I wasn’t after server-side access just WP Admin access.

Could you please confirm to me the following

– Versions for the following KLEO theme, K Elements, Visual Composer
– When you disable all plugins the issue continues
– When you disable caching the issue continues
– PHP version

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

Well this is awkward.. I hadn’t seen the 4.2.9 update. I am getting the same issue too regardless of PHP version and browser so I will flag this to the developers for a fix.

Thanks very much for bringing it to our attention,

Kieran.

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[Kieran_SQ]

Hi,

I’m going to try on PHP version 7.1.4 shortly, I’ll update you as soon as I have an answer to that.

In the meantime please install K Elements, clear cache and see if this resolves anything for you.

Thanks,

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

When you updated the database was it just the options table or did you also do a search and replace for latamcinemashow.com to latamcinemashow.com/vista2016/ ?

Kieran.

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[Kieran_SQ]

Hi Karen,

You can update the wishlist colors with the below CSS in your KLEO Child theme or in Theme Options > General Settings > Scroll to: Quick CSS.

.woocommerce ul.products li.product:hover .yith-wcwl-add-to-wishlist a {opacity: 1;background-color: #FFB1D2;}

If you’d like to change the color of the border too please use the below CSS instead

.woocommerce ul.products li.product:hover .yith-wcwl-add-to-wishlist a {opacity: 1;background-color: #FFB1D2;border: solid 1px #FFB1D2;}

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

I know it’s frustrating when there is an issue and I apologise, this issue is still being looked into and as before as soon as I have an answer I will let you know.

Users who registered via Facebook should still be able to login via their Facebook email address, though they may have to set a password or do a password reset to use their account.

Sorry for the inconvenience,

Kieran.

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[Kieran_SQ]

Hi @wilhalphoto,

The element you’re trying to use allows for filtering on BuddyPress Member Types https://codex.buddypress.org/developer/member-types/ and not membership levels.

If you wish to filter on membership level (for example those generated through Paid Memberships Pro) you will need to look at custom coding this function.

Thanks,

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi @Grant,

I cannot replicate that in the demo, could you please provide me with a link and admin credentials so I can look into this further for you.

Thanks,

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Great!

If you like the theme or the support you receive please consider leaving us a review on ThemeForest it really does help!

https://themeforest.net/item/buddyapp-mobile-first-community-wordpress-theme/reviews/12494864

Thanks in advance,

Kieran.

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[Kieran_SQ]

Hi @dios1demonio0,

I have looked at your site and found you’re getting quite a few error 500’s

COPY CODE

(index):139 GET http://www.latamcinemashow.com/wp-content/uploads/2016/09/Logo-PNG2-01.jpg 500 (Internal Server Error)
(index):204 GET http://www.latamcinemashow.com/wp-content/uploads/2016/01/first_section_white_triangle.png?id=7829 500 (Internal Server Error)
(index):204 GET http://www.latamcinemashow.com/wp-content/uploads/2016/01/pink_triangle.png?id=7832 500 (Internal Server Error)
(index):138 GET http://www.latamcinemashow.com/wp-content/uploads/2015/11/schedule4-01.jpg?id=8693 500 (Internal Server Error)
q @ (index):138
p.checkImageForCriticality @ (index):138
(anonymous) @ (index):138
onload @ (index):256
(index):138 GET http://www.latamcinemashow.com/wp-content/uploads/2016/01/dark-blue-triangle.png?id=7831 500 (Internal Server Error)
q @ (index):138
p.checkImageForCriticality @ (index):138
(anonymous) @ (index):138
onload @ (index):256
(index):138 GET http://www.latamcinemashow.com/wp-content/uploads/2016/01/map.png?id=7837 500 (Internal Server Error)
q @ (index):138
p.checkImageForCriticality @ (index):138
(anonymous) @ (index):138
onload @ (index):256
(index):138 GET http://www.latamcinemashow.com/wp-content/uploads/2015/11/fondo-trade-show6-01.jpg?id=8609 500 (Internal Server Error)
q @ (index):138
p.checkImageForCriticality @ (index):138
(anonymous) @ (index):138
onload @ (index):256
(index):138 GET http://www.latamcinemashow.com/wp-content/uploads/2015/11/tradeShow22.jpg?id=8234 500 (Internal Server Error)
q @ (index):138
p.checkImageForCriticality @ (index):138
(anonymous) @ (index):138
onload @ (index):256
(index):138 GET http://www.latamcinemashow.com/wp-content/uploads/2015/11/village3.jpg?id=7876 500 (Internal Server Error)
q @ (index):138
p.checkImageForCriticality @ (index):138
(anonymous) @ (index):138
onload @ (index):256
(index):138 GET http://www.latamcinemashow.com/wp-content/uploads/2015/11/tradeShow6.jpg?id=7877 500 (Internal Server Error)
q @ (index):138
p.checkImageForCriticality @ (index):138
(anonymous) @ (index):138
onload @ (index):256
Logo-PNG2-01.jpg:1 GET http://www.latamcinemashow.com/wp-content/uploads/2016/09/Logo-PNG2-01.jpg 500 (Internal Server Error)
Image (async)
loadLogoImg @ app.min.js?ver=4.0.8:1
notReadyInit @ app.min.js?ver=4.0.8:1
(anonymous) @ app.min.js?ver=4.0.8:1
(anonymous) @ app.min.js?ver=4.0.8:1
Favicom2-01.jpg:1 GET http://www.latamcinemashow.com/wp-content/uploads/2016/09/Favicom2-01.jpg 500 (Internal Server Error)

When you changed the location did you update the following with new information?

– WP-Admin > Settings > General Settings > “WordPress Address (URL)”
– WP-Admin > Settings > General Settings > “Site Address (URL)”

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

This is not an issue with BuddyApp and it relates directly to the BP Profile Search plugin.

The snippet you provided is from the plugin developer herself https://wordpress.org/support/topic/fatal-error-2487/. You should add it to BuddyApp Child theme’s functions.php

COPY CODE

add_filter ('bps_form_caps', 'form_caps');
function form_caps ($caps)
{
	return array ();
}

Thanks,

Kieran.

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[Kieran_SQ]

Hi @Isidore,

Sorry to hear you’re having issues, I need some more information if possible

– When images do not appear is this backend, frontend or both?
– When images do not appear are there issues with WP-Admin > Media

Can you also try the following steps for me please (pressing Ctrl + F5 each time to clear your local cache)

– Update KLEO and it’s plugins (see Appearance > Install Plugins for updates)
– Disable all caching and check to see if this solves the issue
– Disable all plugins except for K Elements and see if this resolves the issue, if it does please enable plugins one by one until you find the issue (please remember to Ctrl+F5 each time)
– Make a backup of your KLEO Child’s functions.php and clear all custom code, if this resolves the issue please add each block of code one by one back to the file until you find the cause.

Thanks,

Kieran.

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi @flavianodelgado,

That issue is coming from the plugin https://wordpress.org/plugins/echo-knowledge-base/. To fix it you’ll need to add the below CSS to either the BuddyApp Child theme or Appearance > Theme Options > Scroll to: Quick CSS.

#eckb-article-page-container .eckb-article-title {margin-bottom: 10px;}

Thanks,

Kieran.

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hey @elintus,

Sorry to hear you’re having issues with the above, and thank you for providing access, could you please provide WordPress admin access so I can look into this further for you.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hey @storywize,

Sorry to hear you’re experiencing issues with live notifications, could you please update this ticket with some admin credentials so I can take a look into this for you.

Thanks very much,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hey @pabk,

Thanks for reaching out today, you can use the below CSS in your KLEO Child theme’s style.css or in Quick CSS under Theme Options > General Settings > Scroll to: Quick CSS. Please adjust the color values to suit your needs.

Changing the contact form button background color
a.kleo-quick-contact-link {background-color: #de1414;}

Changing the contact form button icon color
.kleo-quick-contact-link i {color: #000000;}

Use the contact form on mobile devices

COPY CODE

@media screen and (max-width: 480px) {
.kleo-quick-contact-wrapper {display: -webkit-inline-box;}
}

I hope this helps 🙂

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

Thanks for posting the screenshot, I just realised you’re not using the main menu, which was what I thought you were using.

The menu position top-left does appear to be limited to five child items. I’m going to ask my colleague @Radu to look at this for you and see if we can extend the amount of child items available for you in the top left menu.

Thanks,

Kieran.

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If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi @pdever,

Please try this plugin https://wordpress.org/plugins/bp-default-data/ which installs lots of default BuddyPress data from groups, users, friends, activity items and more.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hey,

No you’re not, it’s caught a few people out 🙂

All the best!

Kieran.

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If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hi @sandervm86,

It appears that you’re using Elegant Themes’ Extra theme, you should contact Elegant Themes for support with regards to this matter.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hey @ChefsConnection,

I think this is because you’re running an older version of Visual Composer and/or K Elements. To resolve this issue please go to WP Admin > Appearance > Install Plugins and update Visual Composer (and if applicable, K Elements too).

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

The error that relates to the issue can be found here

[10-Aug-2017 13:58:51 UTC] PHP Warning: Declaration of CP_BP_Integration::setup_nav() should be compatible with BP_Component::setup_nav($main_nav = Array, $sub_nav = Array) in /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/collabpress/includes/cp-bp.php on line 0

To fix the issue you should start in the below file

/collabpress/includes/cp-bp.php

The error states line 0 but it cannot come from there so you’ll have to do some digging.

We can’t provide support or fixes for third party plugins so I cannot advise you further on this plugin.

Please let me know the outcome of the secondary WordPress, BuddyPress and BuddyApp (only) install on your local environment.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

The other options would be to either find the issue in the code within the CollabPress plugin or contact the developer of the plugin, the latter is unlikely to yield anything due to the fact it has not been updated in 4 years.

Removing the plugin that is causing the issue should fix the issue, but as you have indicated you have already turned it off and the issue persists, this would suggest the plugin is leaving something behind that continues to cause the issue.

Thanks,

Kieran.

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If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

The issue appears to be coming from a plugin with the name collabpress.

Could you try making a new install of WordPress, BuddyPress and BuddyApp without installing the collabpress plugin and let me know if you still get the issue.

Also if it is this plugin https://wordpress.org/plugins/collabpress/ I would advise against using it as WordPress and BuddyPress have moved on considerably in the 4 years since it’s last update.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I am going to ask my colleague @Radu to take a look at this for you, they should be in touch soon.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Sorry, I forgot to add the link!

https://digwp.com/2009/07/monitor-php-errors-wordpress/

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I added the below CSS to your child theme and the page is now full width.

.page-id-1196 #main .row {min-width: 100% !important;width: 100% !important;}

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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