Kieran_SQ

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I see the issue now, I thought it was because of the lacking Facebook register action. When a user registers via Facebook we take the name, email and profile picture of the user – we do not process their gender so there is no way for the default code to know whether they’re male or female.

If you wanted to include this you would need to extend the code we already provide for Facebook to suit your needs, install a plugin that can handle that data or a hire a developer to achieve this for you. Then you can extend the custom snippet we provided and run your own action within it.

I believe also that Facebook will require more information from you with regards to enabling getting the users gender.

Thanks,

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

And to confirm, your cleared the Google Chrome cache on the Mac as per the above steps?

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I have added the amended code to line 53. Please can you check this works from the desktop browser and let me know.

Purge website cache, CDN and browser cache before trying to register again via Facebook.

Kieran

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[Kieran_SQ]

Hi,

I logged into your site and checked both the payments page and several dropdowns in multiple browsers and I could not replicate the issues you stated.

This may be a local caching issue. Please can you purge your website cache, any CDN and then completely purge your browsers cache of all data except form data and passwords by pressing Ctrl+Shift+Del.

Once you have done this close the browser windows and try the payments page again.

You can always test without any cached files by browsing your site in an Incognito (Chrome) or Private (Firefox, IE etc) window.

Thanks,

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I have logged into your site but I do not see any custom code in your functions.php file. Please try this updated snippet and let me know if this works for you or not. Remember that you will need to update this code with the correct membership level that you wish to assign.

COPY CODE

/**
* When registering, add the member to a specific membership level
* based on the field value he has selected
*
* @global object $wpdb
* @global object $bp
* @param integer $user_id
*/
function kleo_pmpro_default_level($user_id) {
    global $wpdb, $bp;
 
    //Change this with your field name
    $field_name= "I am a";
 
    //Change the field value
    $value_to_match = "Woman";
 
    //Membership level id
    $membership_level = 1;
 
    //Done editing
    $field_id = $wpdb->get_var( $wpdb->prepare( "SELECT id FROM {$bp->profile->table_name_fields} WHERE name = %s", $field_name ) );
    if ($_POST['field_'.$field_id] == $value_to_match) {
            pmpro_changeMembershipLevel($membership_level, $user_id);
    }
}
 
function kleo_mu_pmpro_default_level($user_id, $password, $meta) {
    global $bp, $wpdb;
 
    //Change this with your field name
    $field_name= "I am a";
 
    //Change the field value
    $value_to_match = "Woman";
 
    //Membership level id
    $membership_level = 1;
 
    
    //Done editing
    $field_id = $wpdb->get_var( $wpdb->prepare( "SELECT id FROM {$bp->profile->table_name_fields} WHERE name = %s", $field_name ) );
    $field_value = $meta['field_'.$field_id];
    if ( $field_value == $value_to_match ) {
        pmpro_changeMembershipLevel($membership_level, $user_id);
    }
}
 
if (is_multisite()) {
    add_action( 'wpmu_activate_user', 'kleo_mu_pmpro_default_level', 10, 3);
} else {
    add_action('user_register', 'kleo_pmpro_default_level');
    add_action('fb_register_action', 'kleo_pmpro_default_level');
}

Kieran

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[Kieran_SQ]

Hi,

Thanks for reaching out to us about this issue you’re facing. I am going to refer this ticket directly to one of our developers for review. They’ll be in touch with you as soon as they can, Monday to Friday, East European Time.

Thank you for your patience,

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

You’re welcome. Don’t forget to try disabling them all, either one by one, or all at once – whichever suits. I would recommend starting with WordFence on the dev site to see if this is plugin causing it.

All the best,

Kieran

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[Kieran_SQ]

Hi,

Please try the following CSS in WP Admin > Appearance > Editor > SweetDate Child > Style.css

COPY CODE

#logo img {
    display: none;
}

Clear your website cache, CDN and browser cache (Ctrl+F5) to see the changes.

Kieran

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[Kieran_SQ]

Hi,

I have logged into your site and checked the login process with the KLEO parent theme active. You’re getting the same issue with the parent active therefore it is not the child theme change that is causing the issue.

I have tested login on the demo, locally and on another live site and it is working as expected therefore I think this is a plugin issue.

Please disable all plugins except for BuddyPress, K Elements and WP Bakery, purge your website cache, CDN and browser cache (Ctrl+F5) and test is a new Google Chrome Incognito window (or other browser private mode).

The most likely culprits for issues like this are security plugins.

Kieran

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[Kieran_SQ]

Hi,

I can see the issue with being taken to the wp-login.php page, however, I am unable to login using the credentials. Please double check that they are correct. If they are correct then please update the password for the account and share again here.

Have you installed and plugins in the last 48hrs? If so please try disabling these, purge all caches and see if that resolves the issue.

Kieran

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[Kieran_SQ]

Hi,

I will still need login credentials to look into this and see the error at hand.

Kieran

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[Kieran_SQ]

Hi,

I am not aware of any other customers who have had their access to Google AdSense revoked.

Kieran

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[Kieran_SQ]

Hi,

Please can you share access to your site so I can look into this for you. I cannot trigger the login modal from the front-end of your website, it doesn’t look like you’re using the KLEO login/logout menu items in your ‘My Account’ menu.

Kieran

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[Kieran_SQ]

Hi,

This a matter between yourself and Google AdSense, it is not related to the theme and is not a theme issue. You will need to review the Google AdSense documentation on what is and what is not allowed via their network and liaise directly with them.

Documentation: https://support.google.com/adsense/answer/4410771?hl=en
YouTube: https://www.youtube.com/watch?v=rXs_VJksSSs

Thanks,

Kieran

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[Kieran_SQ]

Hi,

Please post the contents of your edited file here. It’s important to use the code tags before and after the code, you can find them above the reply text area. If you added it exactly as above, from the ticket – and not the email, it’s not possible to change how login works so something else may have changed.

Thanks,

Kieran

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[Kieran_SQ]

Great 🙂 Feel free to open a new ticket anytime with any other issues or questions.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

Please go to WP Admin > Pages and edit the home page with Elementor. Once the Elementor editor is loaded select the counters and make sure the name of the profile field and field value is set correctly. By default this is ‘I am a’ with either of the two options ‘Man’ or ‘Woman’. If the values of either of these are different, for example in French not English, then they will need updated to reflect that.

You will also notice a toggle to count only online users, toggle this on or off to suit your needs. You have two users in /members/ and only one has their gender defined, you should update the other profile with their gender for testing.

I have attached a screenshot to visualize the area that needs to be updated.

Thanks,

Kieran

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Attachments:

You must be logged in to view attached files.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

To add your login to KLEO login / register modal you will need to using the KLEO Child theme. Copy the below file from the parent to the child theme, if the folder structure doesn’t yet exist please create it.

From
/themes/kleo/page-parts/general-popups.php

To
/themes/kleo-child/page-parts/general-popups.php

Once you have copied this across you can then edit the general-popups.php file from the child theme.

Add a new line between the two lines (8-9) shown below and add your custom HTML

COPY CODE

<div class="kleo-pop-title-wrap main-color">
                <h3 class="kleo-pop-title"><?php esc_html_e( "Log in with your credentials", "kleo_framework" ); ?></h3>

Example

COPY CODE

<div class="kleo-pop-title-wrap main-color">
<img src="path/to/image.png" alt="Acme Inc." height="42" width="142">
                <h3 class="kleo-pop-title"><?php esc_html_e( "Log in with your credentials", "kleo_framework" ); ?></h3>

To do this without a plugin will require a large amount of custom code and to be placed in the KLEO Child theme’s functions.php file. Such an amount of specific code would be best hosted in it’s own plugin therefore I would advise finding a simple BuddyPress security question plugin or implement a invisible recaptcha plugin from the WordPress.org plugin repository.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

I have responded to your other ticket here https://archived.seventhqueen.com/forums/topic/upload-pictures-profil-or-social-article#post-205391.

Kieran

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

If you’re still receiving the same issue when you switch themes then the issue is not coming from the theme.

If you only experience this error with Social Articles then please open a new support ticket directly with the plugin developer here https://wordpress.org/support/plugin/social-articles.

If you’re experiencing errors when uploading media elsewhere then this indicative of a host issue and you should open a support ticket with your host provider.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

This icon comes from using multisite in WordPress. You will need to enable it to allow you and other users to create their own sites. Please note that your licence for KLEO is per site and you will need a licence for each site that uses KLEO.

For information on how to achieve this please try the following links

https://codex.wordpress.org/Create_A_Network

https://www.wpbeginner.com/wp-tutorials/how-to-install-and-setup-wordpress-multisite-network/

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

Please try adding the below custom CSS in addition to the CSS you are already using

COPY CODE

#main-container .row:nth-child(1) {
    margin-right: -31px;
}

Thanks,

Kieran

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[Kieran_SQ]

Hi,

You can add the class kleo-scroll-to to any button or link to trigger the smooth scroll

Example
<a href="#MyID" class="kleo-scroll-to">My Text</a>

Thanks,

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I will refer this to a higher support level for review. Someone will be in touch with you as soon as they can, Monday to Friday, East European Time.

Thank you for your patience,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

You’re welcome 🙂 Feel free to open a new ticket any time and we’ll be happy to help again.

If you have a spare moment today please consider leaving the support you have received / KLEO a review on ThemeForest. Every review really does help.

https://themeforest.net/item/kleo-pro-community-focused-multipurpose-buddypress-theme/reviews/6776630

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

You can override the colors of the two states for the header ajax search form with the below CSS. Add this snippet to your KLEO Child theme’s style.css by going to WP Admin > Appearance > Editor > KLEO Child > Style.css. Once you have saved your changes clear your website cache, purge any CDN and then clear your browsers cache (Ctrl+F5) to see the changes.

COPY CODE

input.ajax_s.form-control {
    color: #000000;
    background-color: #FFFFFF;
}
input.ajax_s.form-control:focus {
    color: #000000;
}

This CSS will make the background of the input white (#FFFFFF) and the font color black (#000000), when the input is selected the color black is defined again for font to make sure the colors are the same.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

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[Kieran_SQ]

Hi,

No worries, glad you have it sorted out. If you do experience any other issues related to the theme or have other questions please feel free to open a new ticket and one of the available support team members will be happy to help.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi Jenni,

Happy to help, feel free to open a new ticket with any other issues or questions 🙂

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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