Kieran_SQ

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

WordPress shouldn’t mind how you name images, and will automatically rewrite paths if you rename it in WP Admin > Media. However, if you rename it outside of WordPress, for example in FTP, then WordPress will not know a change has been made and the connection to the image would be lost. If a word is reserved or is only a number then it will be rewritten for you. Some image paths will not work if there are special characters in the URL, but the image would not work from the start so it cannot be this issue.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi Greg,

In that case the news ticker is not the issue as it’s simply displaying the posts available. It sounds like your site is compromised in some way either through and old plugin or a malicious attack that is moving sideways through your hosting. Try installing WordFence or Sucuri and running a scan to detect any issues.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi George,

You can always reach out to our development team who will be happy to discuss your needs. Feel free to send an email to dev@seventhqueen.com with as much information about what you need done and someone will be in touch with you as soon as possible.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You can go to WP Admin > Theme Options > Header Options and set the header to the second layout with is primary left, secondary right (see screenshot).

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

Attachments:

You must be logged in to view attached files.

[Kieran_SQ]

Hi,

When you have these unknown posts appear in the news ticker, do they also appear in your posts page on the backend and/or frontend? Or do they exclusively appear in the news ticker?

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

It looks like you’re using a third party plugin to handle YouTube (etc) video embeds on your site. You would need to reach out to the plugin developer directly for support, extension and development requests regarding their plugin.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi Joey,

Your settings look okay to me from here so I am going to refer this to one of our developers for review. They’ll be in touch with you as soon as they can, Monday to Friday, East European Time.

Thank you for your patience,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

SweetDate does not set any limits on anything like that as it is a theme. If you do have any limits it would be set by your host and you should reach out directly to your host for an answer to this.

If you have concerns about email volume and deliverability you may wish to consider a third party email delivery service like SendGrid, SendInBlue, Mailgun or Mandrill.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for reaching out to us about the issue you’re experiencing. Can you please confirm to me that you have the latest KLEO (4.3.10) and K Elements (4.3.5.1)?

If you do not please update both to the latest release then purge your website cache and mobile device cache.

If you do please double check this support article on setting up the Facebook integration https://archived.seventhqueen.com/kleo/article/setup-facebook-login-fix-facebook-login. Make sure you have followed every step.

If after reviewing the article everything appears correct, but is still not working on mobile, then please update this ticket with screenshots for both the basic and advanced tabs of your Facebook App.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Glad to hear this is working for you now. Please feel free to open a new ticket if you have any other questions or issues and we’ll be happy to help.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Glad to hear this is resolved. If you have any other questions or issues please feel free to open a new topic and we’ll be happy to assist.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

It is not possible, by default, to copy files within WordPress in this way, you need to do this via SFTP / FTP or your hosts file manager in their control panel.

I logged into your site and found you copied to the contents of the members-loop.php file into the style.css file. This is not correct and you should remove the code you pasted into style.css

Please follow my steps from above and copy the members-loop.php file (not the contents of the file) from the SweetDate parent theme to the SweetDate child theme. Remember you will need to create any folders in the child theme that do not already exist so that the path is identical.

In the example below I have bolded the folder names that may need to be created in your child theme

/wp-content/themes/sweetdate-child/buddypress/members/members-loop.php

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

The plugins I mentioned above will automatically combine these files (js & css) into as few as possible. You do not need to know any code, or hire a developer, to achieve this. The documentation would vary depending on the plugin that you opt to use.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

To do this you will need to copy the below file from SweetDate to SweetDate Child, if the folder structure does not already exist in the SweetDate Child then you will need to recreate it.

Copy from
/wp-content/themes/sweetdate/buddypress/members/members-loop.php

Copy to
/wp-content/themes/sweetdate-child/buddypress/members/members-loop.php

You will be able to edit the file from the SweetDate Child once copied across.

Look for the below HTML around line 116

<div id="pag-bottom" class="pagination">

Once you have located this HTMLK add no-ajax to the class, like so

<div id="pag-bottom" class="pagination no-ajax">

Save your changes. Purge your website cache, CDN and local cache to see the changes.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Glad to help. As always, feel free to open a new ticket with any other issues or questions and we’ll be happy to assist.

Best regards,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

The options in KLEO relate specifically to the files from KLEO and not all of the other plugins that you may add. You will need to find a caching plugin that suits your needs.

You may wish to try the following

– WordPress Fastest Cache (Free) https://wordpress.org/plugins/wp-fastest-cache/
– W3 Total Cache (Free) https://wordpress.org/plugins/w3-total-cache/
– WP Rocket (Premium $39) https://wp-rocket.me/pricing/

I have included a premium option because the plugin comes with support. If you do not feel comfortable installing and configuring these types of plugins then premium may be your best option as they will come with dedicated support.

You do not need developer skills to solve the issues you’re facing but you may need to read up on backing up and editing certain files, like .htaccess, before making any changes.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I have applied the below CSS to WP Admin > SweetDate > Styling Options > Scroll to: ‘Quick CSS’.

COPY CODE

.registration aside.four.columns {
    width: 0% !important;
    display: none !important;
}
.registration #main-content {
    width: 100% !important;
}

Please clear your browser cache to see the changes

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

It looks like there is an issue with a BuddyPress filter, when I replace bp_get_total_member_count() with bp_core_get_active_member_count() I get the correct members count. I have tested this locally and on your site and found that it works, however, I reverted the changes as you’re not using the SweetDate Child theme and changes should not be made to the parent theme.

I am going to refer this ticket to one of our developers for review. I do not think bp_get_total_member_count() has been deprecated but there may be implications with the BuddyPress 3.0 update in how this works. If this is the issue we will push out an update/fix for this.

Someone from the development team will be in touch with you as soon as they can, Monday to Friday, East European Time.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I have been looking into this issue for you and I am struggling to find a cause. I’ve recounted your members a few times and set your permalinks to correct setting for BuddyPress.

What has changed on your site since the last time the value was working?

Please can you try disabling all plugins except for BuddyPress and Elementor, clear your cache via WP Admin > WP Engine and purge your browsers cache (Ctrl+F5) to see if this resolves the issue.

If it does enable them one by one, repeating the clearing of both caches each time until you find the plugin causing the issue.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I’m sorry, I should have checked the other languages too. I’m not 100% sure on why this is happening so I am going to refer this directly to one of our developers who will be in touch with you as soon as they can, Monday to Friday, East European Time.

Thank you very much for your continued patience whilst we work this out.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Very happy to hear this is now working for you! Feel free to open a new ticket any time with any other questions or issues and we’ll be happy to help.

Also, please consider leaving the support you have received and/or SweetDate a review on ThemeForest. Every review helps.

All the best with your site,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Can you try testing this in Google Chrome Incognito or Firefox InPrivate mode? When I try to access the users profile https://hawalove.com/members/wpengine/ I am redirected successfully to https://hawalove.com/register/ to begin the BuddyPress registration process.

I have attached a gif to show the current behavior.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

Attachments:

You must be logged in to view attached files.

[Kieran_SQ]

Hi,

Did you select the option within the plugin to use the BuddyPress registration process instead of the Paid Memberships Pro?

Memberships > PMPro BuddyPress > Option: ‘Registration Page’ > Select: ‘Use BuddyPress Registration Page’

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Glad to hear this is working for you 🙂 Feel free to open a new ticket any time with any other questions or issues and we’ll be happy to assist.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I think this may be related to your other ticket with regards to server side caching, please can you try excluding your webhook url at WP Engine. You will likely need to contact them directly to do this.

Your webhook URL can be found here https://hawalove.com/wp-admin/admin.php?page=pmpro-paymentsettings

If after the exclusion has been made, the server caches cleared and your browser cache cleared the issue persists please try switching to live instead of sandbox.

More info: https://www.paidmembershipspro.com/wp-engine/

Let me know,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I think this may be caused by server side caching at WP Engine. Please can you contact your host directly and ask them to exclude your members page, and clear all of their caches for your site to test this theory.

More info: https://www.paidmembershipspro.com/wp-engine/

Let me know,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

To force using the BuddyPress registration process you will need to install the Paid Memberships Pro BuddyPress Integration plugin.

Plugin: https://wordpress.org/plugins/pmpro-buddypress/
Information: https://www.paidmembershipspro.com/add-ons/buddypress-integration/

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Thanks for contacting us about restricting your site. SweetDate comes with a Paid Memberships Pro integration that allows you to have granular control over who can see what content and this is can be set in Theme Options after installing and configuring Paid Memberships Pro.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for contacting us about page speed. The results in the tool that you used can be expanded to explain each point as well as how to solve these issues.

I have run your site through GTmetrix, this is the report https://gtmetrix.com/reports/campingbuddies.app/NmXeYdXA

Some general notes from the report are:

– You need a caching solution on your site that will reduce and/or combine your js/css files
– Optimize and reduce the size of your logo
– Add expired headers (see: https://gtmetrix.com/add-expires-headers.html)
– Implement a CDN, many hosts have them integrated for free. If yours does not then you can register for a free CloudFlare account

Additionally your time to first byte (TTFB) was 2.5s when I tested. This needs to be reduced to 0.5s or under, you will need to address this particular issue directly with your host.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Author]

Posts