Kieran_SQ

[Kieran_SQ]

Hi,

Thanks for contacting us about the issue you’re facing. Error 502’s are generated at the server / network level and is not related to the theme or WordPress. These errors are failures to communicate between two servers or you and a server. You will need to contact your host directly to discuss this issue.

Thanks,

Kieran

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[Kieran_SQ]

Hi Jenni,

Hope all is well? I have checked your site in Google Chrome, Firefox, Opera and Edge and your main image is showing correctly in all four browsers. Do you have still have this issue on your end?

If you do please try purging your browsers cache of all data except for forms and passwords (Ctrl+Shift+Del), close the browser and try again.

Thanks,

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

The text you’re referring to is a text area in Elementor. You can change this by going to WP Admin > Pages and selecting your home page and editing with Elementor. Once opened select the register widget from the page content that is shown as a red box (this is because you’re logged in and therefore it cannot be rendered). Once selected you can edit the title and text for the widget in the left side panel (see screenshot). Save your changes and clear your cache to see the changes on the front-end.

Thanks,

Kieran

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Attachments:

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[Kieran_SQ]

Hi,

You can edit the navigation label for any menu item and add the below HTML to highlight it in this way, see attached screenshot.

<em>NEW</em>

Thanks,

Kieran

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[Kieran_SQ]

Hi,

All of your settings look correct to me from the screenshots so I am going to refer this ticket to one of our developers for review. They’ll be in touch with you as soon as they can, Monday to Friday, East European Time.

In the meantime please share login details for your site in a private reply as they may be needed.

Thank you for your patience,

Kieran

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[Kieran_SQ]

Hi,

Thanks for sending the screenshots for the advanced tab, but I also need to see the basic tab too. Please share screenshots for that tab in the ticket so I can review the settings.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

Can you please update this ticket, in a private reply, with screenshots from your Facebook App. I need to check what you have entered for all fields in the tabs ‘Settings > Basic’ and ‘Settings > Advanced’.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

That’s great to hear and thanks so much for sharing the solution with us.

All the best,

Kieran

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If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hi,

I am going to have to refer this to one of our developers for review as I cannot make that line height correct without messing with your custom styles for 2 per row.

They’ll will be in touch with you as soon as they can, Monday to Friday, East European Time.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

This is not a z-index issue so assigning a value shouldn’t work, please try this instead. Also, if this does not work, please provide admin credentials so I can test this live.

COPY CODE

.directory p.date {
    display: inline !important;
}

Kieran

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[Kieran_SQ]

Hi,

You may wish to try the below CSS but I cannot check if this will work without rendering the page again.

COPY CODE

.directory p.date {
    height: auto !important;
}

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

The CSS refers to the section where user information is rendered. For example on the SweetDate members page demo it renders “27 / Woman / Married / Tel Aviv” for the user Demoxyz.

https://seventhqueen.com/demo/sweetdatewp/members/

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

The CSS I sent you appears to correct as it is accounting for the elements past the 4th item. It looks like you may have other styles defined that are conflicting with this. Please try removing all other custom styles, leaving the CSS for 2 per row in place, clear cache and see if it is working correctly.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

That sounds like a great Sunday! Have you been watching the World Cup final?

In the process of getting rid of the Error 500 I had to rename your plugins folder. By doing so it deactivated all plugins for the site. I have enabled BuddyPress, K Elements and Paid Memberships Pro again for you and your site is live. I do not know what other plugins you had activated so you will need to reactivate any that you need.

I checked your KLEO Child theme and you had misplaced the file you were trying to override. I have corrected the location for you but renamed the primary folder as there are errors in the custom members-loop.php file.

Through testing it looks like there is an issue with KLEO on your setup as there are many display errors. I suspect this is related to K Elements and multisite but I cannot be 100% certain. I am therefore going to refer this ticket to one of our developers for more insight into potential causes.

I think it is important to resolve the underlying issue you’re experiencing before customizing any further but once this issue has been addressed we can add the custom code to the members-loop.php file for you and get that working.

Someone from the development team will be in touch with you as soon as they can, Monday to Friday, East European Time.

Thank you for your patience and enjoy the beer!

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I am currently working on your site looking into the issue. I attempted to deactivate, delete and reinstall BuddyPress (standard troubleshooting procedure) to check for any corrupt files or failed upgrade, when I did so your site threw an Error 500. This means there is a plugin that is not checking if BuddyPress is active or not. I have connected via SFTP and I am manually removing and upgrading BuddyPress. This is taking a little while due to the limit on the server but your site should be back up soon.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

Thanks for sending those details but as you’re using multisite I will need to be a super admin account to access plugins etc. Currently I only have access to that particular site and therefore cannot look into other causes from outside this install. Please update the role for the account.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

Can you share some admin credentials with me in a private reply so I can look into this issue further for you?

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Happy to help 🙂 Feel free to open a new ticket if you have any other queries and we’ll be happy to assist you.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

You can use the below CSS in your SweetDate Child theme’s style.css to reduce this space. Change the value from 10px to a number that suits your needs

COPY CODE

@media only screen and (max-width: 940px) {
.directory #main {
    padding-top: 10px !important;
}
}

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

You can use the below CSS to move the button up and add some space below so it sits better in the space. If you do not want the extra margin on the bottom removed the line for margin-bottom

COPY CODE

.directory .bp-member-dir-buttons {
    margin-top: -20px !important;
    margin-bottom: 20px !important;
}

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You can use the below CSS to remove those two buttons only on the directory page

COPY CODE

.directory .generic-button.block-member {
    display: none !important;
}
.directory .bpmts-type-user-button {
    display: none !important;
}

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hi,

You’re welcome, we’re here to help. If you get a solution from the plugin developer please feel free to update this ticket with that information – I am sure it could help other users in the future.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hi,

I logged into your site and checked out the plugin. I couldn’t find anything specific to the redirection issue you’re facing with the plugin. I did find the plugin has a BuddyPress page under WP Admin > WP Security > SPAM Prevention > Tab: BuddyPress but it does not have any specific or related settings.

I think you will need to reach out to the plugin developer for support on this as the issue is arising from the plugin and there appears to be no specific setting anywhere for it.

You can open a new support ticket with the developer here https://wordpress.org/support/plugin/all-in-one-wp-security-and-firewall

Let them know the steps you have taken and that the issue is only present with their plugin and BuddyPress.

Sorry I couldn’t be of more assistance on this,

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hi,

I do not nor have I ever used the plugin. But I am willing to login and take a look for you if you wish? If you’d like me to take a look please update this ticket, in a private reply, with admin credentials for your site.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hi,

Can you please try the following tests for me and let me know the outcome.

– Disable all caching (keep disabled)
– Disable all plugins except for BuddyPress and K Elements

Completely purge your browsers cache and try to access the site again as a spammed user who signed up via Facebook and as a spammed user who signed up via the standard BuddyPress form.

Does the issue continue or disappear?

If the issue is still present please try switching from the BuddyApp Child theme to the BuddyApp Main theme, continue to have your caching and all other plugins disabled, purge your local cache again. Does it persist?

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

When you add the blank KLEO Child theme via WP Admin > Appearance > KLEO Welcome > Tab: ‘3. Theme Addons’ do you experience the same issues? If so, what specifically happens? It shouldn’t cause any errors.

If you wish to make changes to the styling and/or content of theme in an update safe way you should definitely have the KLEO Child theme installed and active.

You can of course make the changes directly to the main KLEO files but as you say you will lose these changes on every update.

Thanks,

Kieran

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If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hi,

Can you check for me that you have the latest update to KLEO (4.3.10) and K Elements (4.3.5.1)? If you do not then please update both, completely purge the website cache and mobile browser cache, then try again.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

We do not currently have an option to set a specific sidebar for bbPress pages. You’ll need to use a plugin that shows widgets conditionally based on the type of page being viewed to achieve this.

Two plugins that should be able to do this for you are:

https://wordpress.org/plugins/widget-context/

https://wordpress.org/plugins/widget-logic/

The second plugin is a bit more advanced but will allow you to do more with it. If you wish to use this plugin you can use the below snippet in the widget logic setting to show / hide content only on bbPress content

Show if the page is a bbPress page
is_bbpress()

Hide if the page is a bbPress page
!is_bbpress()

The default sidebar for single blog posts is ‘Main Sidebar’, you can of course override this individually.

You can also use the above plugin to conditionally show content based on single post etc like so

Show on single blog post
is_singular('post')

Hide on single blog post
!is_singular('post')

Show on single portfolio
is_singular('portfolio')

Hide on single portfolio
!is_singular('portfolio')

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I will refer this ticket to one of our developers for review. They’ll be in touch with you as soon as they can, Monday to Friday, East European Time.

Thank you for your patience,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for contacting us about the redirection issues you’re having. Can you please confirm to me how you’re blocking the user – are you using the BuddyPress spam feature or are you using a third party plugin that handles blocking in some way?

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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