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Hi, I see two payments that didn’t went through. They are both pending.

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Hello, right now only PayPal payments are possible. PayPal works with your card so a payment through PayPal will deduct credit from your card. Will check if any double payment was received. Until then please provide the credentials for your WordPress install and let us know what demo to install

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Hello, all emails related to BuddyPress are configured from Wp admin – Emails so that code is no longer available.

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[Abe]

Hello, that is some custom code developed custom for our needs. Unfortunately I can’t provide the code since it contains private info.

All the best

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[Abe]

Hi, all the links are online and available to check
https://archived.seventhqueen.com/wp-content/themes/kleo-child/assets/fonts/sq-icons.css
https://archived.seventhqueen.com/wp-content/themes/kleo-child/assets/fonts/sq-icons.ttf
https://archived.seventhqueen.com/wp-content/themes/kleo-child/assets/fonts/sq-icons.woff
https://archived.seventhqueen.com/wp-content/themes/kleo-child/assets/fonts/sq-icons.svg

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[Abe]

Hi there, we haven’t isolated that functionality and it is only available on our support site. You can check our CSS and try to reproduce it. Here is the part that stands out but please take a look at our css file for any missing style

COPY CODE

.bbp-reply-content #subscription-toggle {
    float: right;
}
a.subscription-toggle:before,
a.favorite-toggle:before {
    font-family: 'sq-icons';
    font-size: 24px;
    line-height: inherit;
    vertical-align: top;
    margin-right: 10px;
    transition: all 0.5s ease;
}
a.subscription-toggle:before {
    content: "\e904";
}
#bbpress-forums a.favorite-toggle:before {
    content: "\e907";
    color: #F5A623;
}
#bbpress-forums a:hover.subscription-toggle:before,
#bbpress-forums a:hover.favorite-toggle:before {
    color: #fff;
}

#bbpress-forums .is-subscribed a.subscription-toggle:before {
    content: "\e903";
    font-weight: normal;
}
#bbpress-forums .is-favorite a.favorite-toggle:before {
    content: "\e908";
    font-weight: normal;
}
#bbpress-forums a.favorite-toggle,
#bbpress-forums a.subscription-toggle {
    width: 42px;
    height: 42px;
    -webkit-border-radius: 50px;
    -moz-border-radius: 50px;
    border-radius: 50px;
    overflow: hidden;
    white-space: nowrap;
    padding: 10px 5px !important;
    transition: all 0.5s ease;
    text-align: left;
    color: #fff;
    font-weight: bold !important;
}
#bbpress-forums a:hover.favorite-toggle,
#bbpress-forums a:hover.subscription-toggle {
    width: 150px;
    color: #fff;
    -webkit-box-shadow: 4px 4px 22px 4px rgba(0,0,0,0.08);
    -moz-box-shadow: 4px 4px 22px 4px rgba(0,0,0,0.08);
    box-shadow: 4px 4px 22px 4px rgba(0,0,0,0.08);
}

https://archived.seventhqueen.com/wp-content/themes/kleo-child/style.css?ver=4.2.12

Cheers

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Hi, can you please let us know what caused the conflict so we can share with other customers? Thanks

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Hello, any news? Can you provide the access to check? Have you managed to translate the strings?

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[Abe]

Hi, please do whatever you think is necessary but I don’t see the point in this. I showed my good intentions in approving your refund request when I gave you the link to the refund request page. There it says you don’t have a purchased item. Please open a ticket with Envato since we have no control on Envato refunds platform. I can start a ticket on your behalf but please give me your Envato username.

I said this in my earlier reply but I don’t know if you saw it.

Let me know

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I checked your license and indeed is invalid. Please check your purchases and also open a ticket with Envato

Let me know how it goes.

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[Abe]

Hi, In your themeforest account in Downloads do you see our theme for download?

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Hello, I will continue the discussion until we fix the issues. I saw the strings you mentioned and I will just need to login since some are from KLEO and some from Buddypress. It is important to see where are the .mo files generated. Can you provide the login details again and whitelist my IP address? I get this from your ninja firewall. See attach

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[Abe]

Hello there, I need to get into this ticket since I guess there is some communication problem and your problem should be a rather easy one.

Laura given instructions are correct so please let me know what exactly doesn’t work. You translated the strings and they don’t show up? What exact string you want translated? If you can give me the exact name and translations of the strings it will be best in case I can login and check them for you.

Please note that some strings come from the theme and other from plug-ins like Buddypress or rtmedia so it is important to know what strings aren’t translating.

Thanks for your patience and sorry for any misunderstanding. I am just trying to remind you that our intentions are good and we only want to help.

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Hello, can you contact your hosting and ensure you have write capabilities in the uploads folder?
/home/tgdxo/public_html/aipod/618creative/wp-content/uploads/

thanks

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[Abe]

Hi,our theme depends on multiple plugins since functionality should reside in plugins. If there is an issue now with lately released BuddyPress 3.0 you can go back to 2.9.x version until they fix the problem. We always fix any incompatibility between our theme and recommend plugins but we can’t change plugins code.

You should know that is the recommended way to develop on wordPress, functionality in plugins and theme to style.

Let me know if downgrading to an earlier Buddypress version fixes your problem.

Cheers

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Hello, we discovered that is a BuddyPress related issue that also affects other themes and not just KLEO. It seems that you can’t reply to a Reply to a comment that has the View conversation button. All other reply buttons work.
We will release an update today to hide that button since you can’t do that action there. Replies can be done only in the View conversation page.

Cheers. Let me know if there is anything else I can help.

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Hi, from what you explained I understood that you are allowing members to create a custom post entry(authorprofile) which has some taxonomies that can be set also by the user. Now you want to get that info and add it to the taxonomies of book but don’t show then again to the user.

It is a bit complicated but I guess it can be done with some programming skills. Here are some steps you should follow when discussing it with the developer:
1. Get the custom post type entry for authorprofile using WP Query https://codex.wordpress.org/Class_Reference/WP_Query#Author_Parameters
2. Get user taxonomies https://stackoverflow.com/questions/22564382/how-to-get-the-taxonomy-values-of-a-custom-post-type#22568193
3. use the info from step 3 to create the data for future post entries or updates.

I hope it helps.

Cheers

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If you don’t choose them in the panel then they won’t load. You can view loaded page source and do a search for fonts.googleapis.com to check. Google fonts can come from other plugins too so be careful.

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[Abe]

Hi, you can change them to a standard font like Arial.

From Wp admin – Theme options there are two locations where google fonts can be used:
– Fonts. Do it for H1-H6 and Body
– Header options – Header Fonts

See attach.

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[Abe]

Hi, we use some Semantic UI libraries and in functions.js there is theme specific functionality added. We wrapped all our functions in an object. Is there anything you can’t understand or find? I will be more than glad to explain.

Cheers

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Hello there, we just published a blog post related to upcoming GDPR in May 25th. Until May we will make the necessary updates to ensure our themes comply to the terms but you should really be careful to the plugins that are enabled on your site.

https://seventhqueen.com/blog/news/gdpr-compliance-for-seventhqueen-themes.html

Cheers

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[Abe]

Hi, your problem is very simple. You need to add the first image to the Product Image and not to Gallery. See the attach and also the product which I already edited and shows the image.

I am disappointed on your responses @radu and @laura, we will have a discussion later today related to reading client text and info provided.

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Here is our ticket link https://wordpress.org/support/topic/buddydrive-archive-page-is-empty/

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[Abe]

Hi, sorry for the delay. I tried to find a solution but with no luck. I will open a ticket and also share the link with you. If the developer can’t fix it we will find a replacement plugin.

Thanks

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[Abe]

Hi, that is a problem with WP rocket and not our theme. Please create a ticket on plugin site

Cheers

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