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Hi, we fixed it and will be available in tomorrow theme update.
Thanks for reporting and for your patience.Regards
GabrielHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Hi, we fixed this and will be available in next version coming this week.
Thank you for reporting it.
Regards
GabrielHi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Hi, make sure you have latest BuddyPress and theme versions.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Hi there, we fixed it and will be available in our next update, hopefully this week
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Hi, I am doing some tests since I am able to reproduce your reported problem now. Will update you asap.
Thanks
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Hi, Right now I added a CSS in Theme options – Quick CSS to make them appear
COPY CODE.rtmedia-list-item.el-zero-fade { opacity: 1; }Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Hi, the removal process happens only with this function: kleo_write_dynamic_css_file() that is called when the theme options or the customizer are saved.
On every request indeed there is a check for the file if it exists and if it doesn’t exist then it will be generated with this function kleo_generate_dynamic_css() but this one doesn’t delete the file.
I am trying to see why this happens but it doesn’t make sense. If the URL is changed by the plugin and on our file_exists check it fails to find it then it will try to create it but not delete it. And if it was trying to delete it, it couldn’t since the path is changed with the S3..
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Well on all of our tests it acts right and I can’t find what is causing this on your site so for the moment removing that class is the best option.
We are registering a hook on media load and making the elements appear but it seems that on your site that does not happen. I also contacted rtmedia to take a look.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.I see it now, will remove the el-zero-fade class from the theme to make sure this won’t happen in the future
@robert is working in the IE issue and will let you knowThanks
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.hi, Right now Media shows zero items in the bubble. Can you add some so we can test?
if you say it is related to the el-zero-fade class, then it must be an error in the JS that is not letting the items appear.
That class was used by us to make elements appear nicely animated one by one
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.hi @trey
So the fix in your case was the above code?
we do have a file_exist check.
see line 22 from lib/dynamic-css.php
if ( $needs_update || ! file_exists ( trailingslashit( $kleo_config[‘custom_style_path’] ) . ‘dynamic.css’ ) ) {Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Hi, you should update to latest theme version. The slow down was related to our updates server that was unresponsive for a couple of hours but we fixed that in the latest update and that won’t happen in the future.
Thanks
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Hi, please check with the latest theme update released and let me know how it works since it should be fixed now.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Hi, please update to latest Kleo theme version and the issue should be fixed.
Sorry for any inconveniences. Any front-end experience was not affected.
Thanks for understanding
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Hi, If you encounter this again we will take a look and do some investigation since we can’t reproduce it locally.
Cheers
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Hi, this happens in the admin side? DO you have lots of elements in the page? Maybe VC takes more time than usual to load that page
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.There isn’t a parameter to set for custom redirection, all redirections will happen as set in Theme options
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.If you override any templates in Kleo child then you should update those.
Please go to Woocommerce System page and see what template is not up to date.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.You can add two elements, one for the logged in user and one for the guest and put them in the kleo_restrict shortcode.
Here is the example and the class works on the button:
COPY CODE[vc_row][vc_column][kleo_restrict type="guest"][kleo_button title="Button shows for guest to login" href="#" icon="0" el_class="kleo-show-login"][/kleo_restrict][kleo_restrict][kleo_button title="Button shows for logged in user" href="http://google.com" icon="0"][/kleo_restrict][/vc_column][/vc_row]Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Sure thing, it should have disappeared already if you updated
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Indeed there are some other templates to update an we will be releasing an update these days.
ThanksHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Hi, please let me know what problems you encountered since styles should load correctly.
Thanks
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Hi, Theme does not have problems. From time to time updates from various plugins happen and we need to make sure to update any changed templates from the plugin.
Right now if you have KLEO 4.2.4 there are no issues with WooCommerce up to 3.0.4.
Cheers
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Hi, in version 4.2.4 coming today that should be fixed.
Cheers
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.
