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[Abe]

Hello, we just have fixed the issue with Facebook login happening on mobile and a new KLEO version is being released today.
Thanks for your patience.
Cheers

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Hello, we just have fixed the issue with Facebook login happening on mobile and a new KLEO version is being released today.
Thanks for your patience.
Cheers

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---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Hi, this is just an update to let you know that we are working to fix the mobile Facebook issue, Will get back asap with a fix.

Thanks

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[Abe]

Not marked as solution

[Abe]

Hi, this is just an update to let you know that we are working to fix the mobile Facebook issue, Will get back asap with a fix.

Thanks

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Hi, this is just an update to let you know that we are working to fix the mobile Facebook issue, Will get back asap with a fix.

Thanks

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Not marked as solution

[Abe]

Not marked as solution

[Abe]

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[Abe]

Thanks, will change it to start from October. Thanks for your purchase

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

HI there, I suggest you to renew your license here: https://archived.seventhqueen.com/services/kleo-support-renewal

You have the option to choose from 6 months or 1 year.

Let me know if you need any other details.

Thanks

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[Abe]

Version 3.0 will be released on 15th this month. You will be able to build multiple forms, one can be an advanced form with many fields and can be added to a sidebar on members page.

Cheers

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Not marked as solution

[Abe]

Hi, the search bar what meant to be only on one line, you can go to Theme options- Buddypress and on the Horizontal form you can try to unselect some of the options to have it on one line.

We are releasing SweetDate 3.0 that will allow you to define multiple search forms. You could have a sidebar in the members page and show it there with many options looking good.

I don’t understand why you say your tickets aren’t being answered, I see you opened the tickets today. Please allow around 24 hours for replies and also consider the weekends that are off.

Cheers

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[Abe]

Hi there, we are using a function that shows it only to you for your profile, to show the membership to everyone you can just redefine the function in sweetdate-child/functions.php. The modified function to add is this:

COPY CODE

function kleo_membership_info() {
		global $membership_levels, $current_user;
		if ( ! $membership_levels ) {
			return;
		}
		
		//if ( bp_is_my_profile() ) {
			if ( isset( $current_user->membership_level ) && $current_user->membership_level->ID ) {
				echo '<a href="' . pmpro_url( "account" ) . '"><span class="label radius pmpro_label">' . $current_user->membership_level->name . '</span></a>';
			} else {
				echo '<a href="' . pmpro_url( "levels" ) . '"><span class="label radius pmpro_label">' . __( "Upgrade account", 'kleo_framework' ) . '</span></a>';
			}
		//}
	}

Careful when adding custom codes, do it from FTP so you can always remove the code if it gives you errors.

Cheers

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Hello, can you share a print-screen with the icons from our demo that you can’t reproduce?

Thanks

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[Abe]

Not marked as solution

[Abe]

Hi, @radu wil assist you with today. Thanks

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[Abe]

Hi, unfortunately BuddyPress doesn’t provide a simple way of enabling ajax for the navigation.

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[Abe]

Hi, Radu will come back asap with an answer. Sorry for the delay, adding multiple replies refreshes the freshness of the ticket and it wasn’t showing the initial reply time. We added a fix for that so it won’t happen in the future and cause delays.

Thanks for understanding.

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[Abe]

Awesome!!! Thank you very much.

All the best

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[Abe]

Not marked as solution

[Abe]

Great to hear that, we will also include it in the next update so you won’t have to worry about updating and losing the changes.

We want Kleo to run as smooth as we can and if we find some glitches, we fix them asap 🙂

Don’t forget to rate our theme 5 stars on Themeforest if you love our work and to support future theme development!!!

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Hi, I just did some changes and you can test it by replacing the attached theme files on your server.

Let me know how it works.

Thanks

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Attachments:

You must be logged in to view attached files.

[Abe]

Hi, sorry for the late reply. please change it from WP admin – Sweetdate – Logo

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[Abe]

Not marked as solution

[Abe]

Hi,

1. Yes, we can set he language to Spanish
2. Sure, let me know what exactly you need so we can provide a proper quote.

Cheers

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Ho, yes only wordpress installed is good. Let me know what other things you want installed. Thanks

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Hi, where have you purchased the install from and when? Laura will assist to help you with the setup but we don’t have an install service bought from your account

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Hi, please approve my request to access the site and check your settings. Thanks

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Can you please upload it via FTP and then activate it? See the instructions here: https://archived.seventhqueen.com/kleo/article/how-to-install-the-theme

See the install using FTP section

Thanks

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Not marked as solution

[Abe]

Hi, can you provide your site link and also WP admin user and password to check and see if there is a problem and how to fix it.

Cheers

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Hi, your issue can be easily resolved by talking at your hosting to increase php max execution timeout at around 120 seconds and php memory limit to recommended 128MB. Try to contact them and make those changes for your and let me know you it went.

Thanks

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Hi, you should let me know what error you get so I can try to understand what is causing this

Thanks

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[Abe]

With a plugin like Peter’s redirect you can choose what happens at logout

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[Abe]

HI, you could just translate those strings using Loco Translate. Make sure to translate the BuddyPress plugin

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[Abe]

Hi, sorry for late reply, there was a flaw in the system and since you added many replies, the tickets was seen as fresh and got at the end at the answering queue.

Radu will assist ASAP

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

password does not work. make sure to update buddypress too and make sure BuddyApp is latest version 1.5 in Appearance – Themes

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Please update to BuddyApp 1.5 since in that version we added Buddypress 2.8.2 compatibility

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