Kieran_SQ

[Kieran_SQ]

Hi,

You can use the below CSS to force a max height on the image of 250px. You can add this to Appearance > Editor > KLEO Child > Style.css or to Theme Options > General Settings > Scroll to: Quick CSS

.kleo-carousel .post-image img {max-height: 250px !important;}

However this CSS will only go so far, the images appear to be somewhat different sizes, you should create a template image for the size desired and resave each logo positioned within the new sizing template to make it look great.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

Sorry to hear you’re having issues with the posts element. Can you update this ticket with admin credentials for you site so I can take a closer look for you. Also please let me know the page where the posts element is being used.

Thank you,

Kieran.

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[Kieran_SQ]

Hi,

Have you created your profile fields via WP Admin > Users > Profile Fields? As well as entered some information for the fields via Member > Profile > Edit on the front end?

Kieran.

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[Kieran_SQ]

Hi,

Can you try again for me in an incognito / private window within your browser and see if this continues. If it does not you may need to do a full purge of all browser content (except for passwords and form data).

Another step to try is to logout completely and clear the caches again, it may be a session issue.

Kieran.

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[Kieran_SQ]

You’re welcome, feel free to open a new ticket any time.

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

This is not a feature of KLEO but one of GEOmyWP which can be found here https://geomywp.com/extensions/. They do have a secondary plugin for tighter integration with KLEO but their standard BuddyPress plugin should work for you.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

Can you please let me know more details on what you mean by ‘Kleo Location’ so I can assist you.

Thanks,

Kieran.

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[Kieran_SQ]

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

You’re welcome JB.

Have a great day,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

A plugin would not, or at least should not, change or affect core WordPress files. It is however possible that it is causing a conflict with WordPress. Please disable JetPack, clear your website cache, purge any CDN service and clear your local cache (Ctrl+F5) to see if the issue persists.

If it does, please try disabling all other plugins that are not bundled with the theme, repeat the above steps and see if the issue persists.

If it does you may wish to try the following

– Check WordPress permissions for files and folders are correctly set via FTP (0644 for files and 0755 for folders) https://codex.wordpress.org/Changing_File_Permissions
– Do a safe backup of both files and database and then navigate to WP Admin > Dashboard > Updates > ‘You have the latest version of WordPress’ and click ‘Reinstall now’ to make sure you have a clean and up to date version of WordPress. This will resolves any issues with corruption.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Sorry to hear about the issues you have faced with this snippet, please try the below instead and let me know if that works for you.

COPY CODE

// Show username in menu item 20171007
function kleo_bp_replace_placeholders_extra ( $output ) {
    if ( strpos( $output, '##username##' ) !== false ) {
        if ( ! is_user_logged_in() ) {
            return '';
        }
        $current_user = wp_get_current_user();
        $username = $current_user->user_login;
        $output = str_replace('##username##', $username, $output);
    }
    return $output;
}

add_filter('walker_nav_menu_start_el', 'kleo_bp_replace_placeholders_extra');

If you no longer wish to see php warnings and errors printed on the frontend (for production/live sites) please edit wp-config.php and replace

define('WP_DEBUG', false);

with

COPY CODE

ini_set('display_errors','Off');
ini_set('error_reporting', E_ALL );
define('WP_DEBUG', false);
define('WP_DEBUG_DISPLAY', false);

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Thanks for contacting us today about editing the blog area of the homepage. The content and visual of this section can be editing by going to Pages > Home Default > Edit, when the page has loaded you should click the ‘Edit with Elementor’ button.

The page will no load the Elementor page editor, once it has loaded you should scroll down to the blog section. In the attached screenshot you will see two section, 1 and 2. If you hover over section one the area will highlight in blue and you will see a pencil icon on the right, click this to edit this section – the process is the same to edit section two.

You can edit the title content, color and font by editing section one. The contents of blog slider, how many posts to show and styling options can be edited by selecting section two.

If you have something specific in mind please let me know so I can provided a more detailed response.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I am going to ask my colleague @radu to reply here as they are likely to be able to explain it a lot better than I can. They’ll be in touch soon, sorry for the delay and thank you for your patience.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I have logged into your site and I cannot replicate the issue you’re experiencing (see attached screenshot), please clear WP Rocket, CloudFlare and local cache (Ctrl+F5) and see if the issue persists.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Attachments:

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[Kieran_SQ]

Hi,

I have logged into your staging site and I couldn’t find anything obvious after disabling plugins. caching, CDN etc so I am going to ask my colleague @Radu to look at this for you.

In the meantime please overwrite the parent theme files with a clean copy of the BuddyApp theme downloaded from ThemeForest to ensure there are no missing files or any corruption.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Please can you update this ticket with admin credentials in a private reply so I can take a look at your child theme.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I am going to ask one of developers @Radu to look at this for you as I do not know why that would be missed as well as to answer your further questions. They’ll be in touch as soon as possible.

Thank you for your patience,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Please can you link me to the page where the element resides that you wish to style as well as whether you wish to style the background color, text color, border color etc

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

The contact form cannot be added to the menu as it collapses without considerable coding and adjustment of several files. It can however change position on smaller devices, please let me know the position you would like the contact form to appear on devices smaller than 990px (or another value if you desire).

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi Kory,

Glad to hear you’re not experiencing the issue anymore, please do update me on what your customer says after they have cleared their local cache.

All the best,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I just tried logging into your site via the frontend and I could not replicate the issue with the account you have supplied. Were you and your customer using a particular browser?

I update Revolution Slider and Visual Composer to the latest versions via Appearance > Install Plugins to ensure there was no issues there either.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

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[Kieran_SQ]

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