Kieran_SQ

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Sorry to hear you’re having issues with the update, can you please update this ticket with newly created admin credentials so I can look into this for you. You can create new details by going to WP Admin > Users > Add New and creating an account with administrator privileges.

Please also let me know if you were previously running the 3.0 update before 3.1 or if you have updated from 2.X to 3.1

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

Thanks for reaching out to us today about conditional menu items. You can achieve this with a small plugin called Menu Item Visibility Control which can be found here https://wordpress.org/plugins/menu-items-visibility-control/.

Once installed each menu item will now have a field titled ‘visibility’, enter the below in this field to only show menu item(s) to logged out users.

!is_user_logged_in()

Likewise, if you wish to show a menu item only to users who are logged in you can use the below instead

is_user_logged_in()

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

Sorry to hear you’re having issues with Paid Memberships Pro. Please update this ticket with admin credentials so I can look into this for you.

Thanks,

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi @rlarson87,

Thanks for reaching out to us today about conditional menu items. It looks like you’re using a custom login page rather than using the KLEO modal. If you wish to use this format then you’ll need to use a conditional menu items plugin to show or hide items based on the users logged in / logged out status. I recommend using Menu Items Visibility Control which can be found here https://wordpress.org/plugins/menu-items-visibility-control/.

Once this plugin is installed you can go to WP Admin > Appearance > Menu > Select: Desired menu and then open the menu item for ‘Login’, once this is open you will see a new field (see attached screenshot) titled ‘visibility’. Enter the below within this field

!is_user_logged_in()

Save your menu, your menu item will now only show if the user is logged out.

Hope this helps,

Kieran.

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[Kieran_SQ]

Hi,

I have taken a look at your site and the box appears nicely centered to me (see attached). Please clear your website cache, any CDN service(s) and clear your local cache (Ctrl+F5) to see changes.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

The only plugin I know of that does what you describe is https://wordpress.org/plugins/buddypress-desktop-notification/, however, this plugin has not been updated for over 2 years.

Serving these kinds of notifications locally will likely exhaust the resources of a shared server.

There is a service/plugin available called OneSignal which handles push notifications for WordPress but I do not know if they support BuddyPress yet or not. It might be worth reaching out to them to find out. They can be contacted here https://onesignal.com/

Thanks,

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Thanks for carrying out that test, it’s very strange that it continues for you. I am going to ask one of our developers to look into this for you, they’ll be in touch as soon as possible (Mon-Fri).

Thank you for your continued patience.

Kieran.

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[Kieran_SQ]

Hi,

I logged in with both the admin account and the standard account, when I logged in with admin the issue was not present, and with the standard account the issue was present.

I deactivated Paid Memberships Pro and the issue did not continue, I have left it deactivated for now.

I believe the issue is coming from having the plugin activated in a non configured state, you should enable this plugin again when you are ready to fully configure it and add all packages. Once configured the issue will likely not continue.

If it does, please let me know and I will look into this further.

Thanks,

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi Jim,

Can you please update this ticket for me, in a private reply, with login for two different accounts – one admin and another with the default role so I can test this.

In the meantime please try disabling all plugins that did not come bundled with SweetDate, clear website cache, purge any CDN services and clear local cache (Ctrl+F5) to see if the issue continues. If it does not continue this will mean it is a plugin issue and each plugin should be enabled one by one (clearing caches each time) until the plugin causing the issue is identified.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

I managed to sign into your site using the details provided, there appears to be an issue with redirecting on your website so I had to go to domain.com/wp-login.php

There does appear to be an issue on your site as you have correctly set the option to use black text in menu for the transparent header. I applied some CSS that should have worked but did not, therefore I am going to ask one of developers to look into this for you. They’ll be in touch as soon as they can.

In the meantime please try disabling all plugins that do not come bundled with KLEO, clear website cache and also your local cache (Ctrl+F5) to see if the issue continues. If the issue disappears when you disable other plugins, you should enable them one by one clearing the cache each time until you identify which plugin is causing the issue.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

Thanks for contacting us about the KLEO menu option, sometimes WordPress gets confused when installing a theme and doesn’t enable everything. Thankfully you can easily enable this option by going to Appearance > Menus > Top right: ‘Screen Options’ > Checkbox: KLEO (see attachment). Once you have checked this option the KLEO options will appear on the left without a page refresh.

Thanks

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

My apologies, I forgot to explain where to add the code. Please go to WP Admin > Appearance > Editor > SweetDate Child > Functions.php (see screenshot)

Kieran.

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[Kieran_SQ]

Hi,

Sorry to hear that, did you maybe run a database cleanup tool? Sometimes they remove transients.

You can go to ThemeForest > Account > Settings > API Keys to manage your old API key or generate a new one. Once you have this you can go to Theme Options > Theme Update and enter your ThemeForest username and API key.

You should then go to Dashboard > Updates > Click: Check for updates to make sure you have the latest version of KLEO. Once you have updated KLEO you can go to Appearance > Install Plugins and update any of the plugins you use.

Kieran.

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[Kieran_SQ]

Hi Marty,

Thanks for contacting us today, can you confirm to me you have both K Elements installed and updated to the latest version please? You can find updates under Appearance > Install Plugins.

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Well I am glad it is sorted Jay 🙂

As always, feel free to open a new ticket any time with any issues you’re facing.

If you haven’t already, please consider leaving the theme and/or support received a review on ThemeForest. Every review really does help us.

Thanks,

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Those details still do not work for me, please try creating a new account and password. If you have any country restricting plugin please allow United States of America.

Thanks,

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Thanks for contacting us today about a third party plugin issue you’re having. Please can you provide more details on the issue

1. Which URL can I see an example of the issue
2. What is the desired effect? You wish to have a video background with what overlayed? Video backgrounds with content over them is possible with the standard Visual Composer.

Thanks,

Kieran

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[Kieran_SQ]

Hi Jim,

Thanks for contacting us today, can you let me know which PHP version you’re using on your server?

If your host allows you to do so please try a newer PHP version like 7.X

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

Thanks for contacting us today about missing pages. You can setup the BuddyPress pages by following the below steps

1. Go to Pages > Add New and create a new page titled Register, publish.
2. Go to Pages > Add New and create a new page titled Activation, publish.
3. Go to Settings > General > Scroll to: ‘Membership’ and check the ‘Anyone can register’ option, save.
4. Go to Settings > BuddyPress > Pages > Scroll to: ‘Registration’. In the dropdowns select the respective Register and Activation pages, save.

Your BuddyPress pages will now be active, if you are logged in you will not be able to view these pages. To see them, please logout and go to domain.com/register and domain.com/activation

To automatically create and set the Paid Memberships Pro pages please do the following

1. Go to Memberships > Page Settings > Tab: Pages > Then click the link titled ‘Click here to let us generate them for you’.
2. The page will load again and you will now see that the pages have been created for you and assigned in their respective dropdowns.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

Sorry to hear you’re having issues with GeoDirectory, the login credentials you have supplied do not appear to work, please review and update as necessary so I may assist you.

With regards to the issue you’re facing have you already entered valid Google Maps API keys? https://wpgeodirectory.com/docs/add-google-api-key/.

Thanks,

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

The username / password you have provided is not working for me, please review the credentials and update as necessary so I may assist you.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

Please try the below snippets in your SweetDate Child theme to translate the desired words. You should also rename your blog page to Our Stories / ‘our-stories’ (see attachment).

COPY CODE

// Translate Forums to Discussion
add_filter('gettext', 'translate_reply');
add_filter('ngettext', 'translate_reply');
function translate_reply($translated) {
$translated = str_ireplace('Forums', 'Discussion', $translated);
return $translated;
}

COPY CODE

// Translate Blog to Our Stories
add_filter('gettext', 'translate_reply');
add_filter('ngettext', 'translate_reply');
function translate_reply($translated) {
$translated = str_ireplace('Blog', 'Our Stories', $translated);
return $translated;
}

Thanks,

Kieran.

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[Kieran_SQ]

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[Kieran_SQ]

Hi,

Thanks for contacting us today about using two different themes. What you ask is certainly possible to do manually but would take considerable time and coding therefore it is outside the scope of support we can provide via the forum. You should reach out to a developer to look into this for you, you can also reach out to our own developers by emailing dev@seventhqueen.com to discuss your needs.

There is a plugin called Multiple Themes in the WordPress repository https://wordpress.org/plugins/jonradio-multiple-themes/ that may be of use but I have never used it so I cannot confirm if the plugin actually works or not. Always test locally or on a staging site. There are several posts about how to best use this plugin here is one from WPbeginner http://www.wpbeginner.com/wp-themes/how-to-use-multiple-themes-for-pages-in-wordpress/.

Hope this helps,

Kieran.

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[Kieran_SQ]

Hi,

If you remove the snippet in functions.php used to display a users name in menu item from your other ticket, clear caches etc, does the issue continue?

Kieran.

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[Kieran_SQ]

Hi,

I will ask one of our developers to look into this for you, please update this ticket with admin credentials so they can take a closer look. Developers are available Mon-Fri East European Time as will reply to the ticket as soon as they can.

Thank you for your patience.

Kieran.

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[Kieran_SQ]

Hi,

This is a dynamic feed of your posts, you can create, edit and delete posts by going to WP Admin > Posts > All Posts, to add a new post click ‘Add New’ at the top of the page. By default the elements is showing newest. You can change categories and post types used, how many posts are shown and which post formats (image, gallery, video and audio) are shown by following the above steps.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

To target that container only please go into WP Admin > Page > Row > Edit and assign a custom ‘Element ID’. Once you have done this you can add it before the CSS stated above to target only that element.

#mycustomid .kleo-carousel .post-image img {max-height: 250px !important;}

For the vertical alignment and dynamic scaling I will ask my colleague @Radu to look into this for you, they’ll be in touch ASAP Mon-Fri East European Time.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

That is strange behavior indeed and I can’t seem to find the cause so I am going to ask one of developers to take a look at this for you. They’ll be in touch as soon as they can Mon-Fri East European Time.

Thank you for your patience,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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