Kieran_SQ

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

In that case I will refer this ticket to a higher level of support for review. They’ll be in touch with you via this ticket as soon as they can, Monday to Friday, East European Time.

Thank you for your patience,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi Val,

You’re most welcome, if you have any other issues or questions feel free to open a new topic and one of the available support team members will be happy to help.

If you get a spare moment today please consider leaving the support you received / KLEO a review on ThemeForest, every review really does help.

https://themeforest.net/item/kleo-pro-community-focused-multipurpose-buddypress-theme/reviews/6776630

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for getting back to me with the information. I think this will either be a plugin conflict or a CSS/JS issue.

Please can you do the following, and test after each point. Making sure to clear your browsers cache (Ctrl+F5) for each point

– Disable caching
– Disable all plugins except for BuddyPress and K Elements
– Switch to the KLEO Parent theme

If the issue still persists after these tests then please update this ticket, in a private reply, with login credentials for your site so I can look at the issue in more detail.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Your starting field is still 50, the remainder is therefore 50. Out of the remaining 50 you have assigned 100. All 3 fields count towards the 100.

For example you have

Starting 50
Complementary fields percentage 10
Other fields 40 + 20 + 20 + 5 + 5

Where as it should be something like

Starting 50
Complementary fields percentage 10
Other fields 10 + 10 + 5 + 5 + 5 + 5

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I see what you mean with the psychology of a number below 50% and if needed you can keep the value of 50% as is, but this will give you a maximum of 50 percent to assign between the other fields, making matching on those few fields more intense.

The code itself is very complex and to exclude the matching if X isn’t met would be a custom job for a developer and may lead to confusion for users.

If this is something you’re interested in extending you can always reach out to our developers who would be happy to discuss your custom development. They can be reached by emailing dev@seventhqueen.com

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I checked your settings in Theme Options > Profile Matching and you’ve not configured this area correctly. The values for starting, complimentary and other fields must total 100. Currently your value is 160, adjust the values to total 100 depending on your need. I would recommend a lower starting value so that you get better matches.

For information on how to set this section up please check the setup guide and scroll to ‘BP Profile Tabs & Matching’.

https://archived.seventhqueen.com/sweetdate/article/install-update

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Your matching is working but you have some custom CSS that is hiding it. I have removed the below custom CSS and accompanying note from WP Admin > Theme Options > Styling Options > Quick CSS and it is now visible to me on the front end. Clear your browsers cache (Ctrl+F5) whilst viewing a profile to see the changes

COPY CODE

/*
HIDE MATCHING SWEETDATE MATCHINGCIRCLE
*/

.circular-item {
    display: none;
}

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I do not know of any plugin that adds this functionality to Elementor. If I do find one I will be sure to let you know, but as it stands, I believe there is no option for this.

Please also feel free to send a request to the Elementor developers to add this functionality either on WordPress.org or GitHub.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for reaching out about the display of date fields in BuddyPress with KLEO. Please try adding the below custom CSS to your KLEO Child theme via WP Admin > Appearance > Editor > KLEO Child > Style.css or via WP Admin > Theme Options > General Settings > Scroll to: ‘Quick CSS’.

COPY CODE

.input-options.datebox-selects {
    display: -webkit-inline-box;
}
.input-options.datebox-selects label.xprofile-field-label {
    line-height: 5px !important;
    margin-right: 10px !important;
    margin-left: 10px !important;
}
.input-options.datebox-selects label.xprofile-field-label:nth-child(1) {
    line-height: 5px !important;
    margin-right: 10px !important;
    margin-left: 0px !important;
}

Once you have saved this CSS please clear any WordPress/server caching, CDN and your browser cache (Ctrl+F5) to see the changes.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You can set the URL for any button to be your members page by entering /members/ in the URL field. If this is related to the question you have posed a few times about different buttons for logged in or logged out users, then I do not know of a plugin that will achieve this for you.

If you wish to remove the ‘Friends’ tab from the individual profile then please add the below CSS to your Child theme via WP Admin > Appearance > Editor > SweetDate Child > Style.css, save, and clear all caches to see the changes.

COPY CODE

li#friends-personal-li {
    display: none !important;
}

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I checked your groups page and both groups appear to have centred images both on the directory and single group pages (screenshots attached).

I am guessing you have other, newer, and private groups that are experiencing this issue. Can you let me know when creating a group or updating a group image – do you get the option to crop the image or not?

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

Attachments:

You must be logged in to view attached files.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

The complimentary fields is a feature of the profile matching (the percentage/match when viewing a profile) and is not related to the BP Profile Search feature in any way therefore it will have no effect upon it.

The demo search form comes as standard so to allow opposite and same sex searches by default. I will pass on a note to the developers about including more preconfigured search forms to reduce any confusion in the future.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Yes, overriding this way via the Child theme will surely be compatible with future releases of KLEO.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I just checked the search on your members page and it is returning the expected results whilst logged out. Can you open your members page in an incognito / private window and test to see if the search is working for you whilst logged out. If it is, keeping the incognito / private window open, login and see if the search still works.

Let me know the outcome,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I can see that you have now installed and configured the plugin. I think the issue you was experiencing was due to the version difference and the new method of updating. It should work in the future, but if you do experience any issues, you can go to WP Admin > Envato Market > Themes and click the link to update (if an update is available). I have updated KLEO to the latest version for you.

After updating all plugins and KLEO it looks like the group image is working again. Please clear any your browsers cache (Ctrl+F5) and test to see if this is working for you too.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for sharing those details. Upon login I found many pending updates for plugins and an update for KLEO, before I can test this issue these plugins, and the theme, will need to be updated.

I can see that you’re not using the new method to update KLEO and as such you will need to install the Envato Market plugin and configure it according to our support article here https://archived.seventhqueen.com/general/article/update-themes-automatically-using-envato-market-plugin

You can download the Envato Market plugin here https://envato.com/market-plugin/

Please update all plugins and KLEO, test to see if this resolves the issue at all. If it does not please update this ticket and I will continue to look into this for you.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi Krishnakumar,

I’ll pass on your message to the developers.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I have made the changes to the homepage to reflect the demo again. Let me know if there are any adjustments to this that you need.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for the screenshot. If you share admin access I can restore the transparent header, make the slider fill the width of the container again and overlay the search/register widgets correctly for you so that it resembles the demo.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I have been playing around with a test page on your site for some time now and I cannot seem to find the cause of this odd behaviour. I’m going to refer this to one of our developers for review. They’ll be in touch with you via this ticket as soon as they can, Monday to Friday, East European Time.

Thank you for your continued patience,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Setting the page full-width only removes the sidebar and not the margins so it shouldn’t affect anything with regards to the actual width. I can’t tell from the front-end but do you have a row element within a row? If so try checking the row that it resides in to see if that is set to ‘Inner Container > No’.

If this isn’t the case please could you update this ticket, in a private reply, with some temporary admin credentials so I can check out the page on the back end.

Always happy to help 🙂

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for contacting us about the issues you’re experiencing. I have looked at your site and I can that is no colour set for the bars that make up the mobile toggle. Whether this is from malformed custom CSS or a plugin conflict I am not sure. To rectify this please add the below custom CSS to your KLEO Child theme’s style.css via WP Admin > Appearance > KLEO Child > Style.css. If you’re not using the KLEO Child theme then you can add this CSS via WP Admin > Theme Options > General Settings > Scroll to: ‘Quick CSS’.

COPY CODE

.header-color .navbar-toggle .icon-bar {
    background-color: white !important;
}

Additionally you may wish to set a background colour behind the toggle bars, if you do, you can use the below CSS

COPY CODE

.kleo-mobile-switch button.navbar-toggle {
    background-color: #171717;
}

It looks like you have set the row that houses those elements to not be an inner container. Click the pencil icon for the row (not the column) that houses the elements in question. When the edit modal opens on the ‘General’ tab scroll down to ‘Inner Container’ and set yes. This will stop the row going full width. I have attached a screenshot for to visualise this for you.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

Attachments:

You must be logged in to view attached files.

[Kieran_SQ]

Hi,

I have logged into your site and I am unable to import a clean copy of the original home page to restore these two widgets and rows/columns therefore I will refer this ticket to a higher level of support for review and to offer you assistance in this matter.

They’ll be in touch with you via this ticket as soon as possible, Monday to Friday, East European Time.

Thank you for your patience,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

There is no one silver bullet for security. You’ll need to ensure your host has appropriate security measures in place for your account and that your account is always isolated from others.

Be wary of the plugins you use – check when they were last updated, if there are any known vulnerabilities etc.

Keep using WordFence and ensure it is setup correctly. Reset the password for all admins regularly.

There are a ton of things to consider and you’ll find thousands of posts on hardening WordPress and understanding your security posture.

If you needed detailed advice you would need to hire a security consultant to address all your concerns.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I have replied to your other topic here, https://archived.seventhqueen.com/forums/topic/page-deprecated.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

These options are for users of SweetDate 2.9 who did not wish to switch to 3.0 (Elementor). You should switch back any page you where you have used these old templates to ‘Full Width – For Builder’ so that pages function correctly.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I think you may be referring to the the profile search at the top of the main content on the members directory. If this is the case please follow the below steps

– Go to WP Admin > Users > Profile Search
– Select the form you wish to use or create a new one
– Once the edit screen is loaded select the following from the panel on the right
— “Add to Directory > Yes”
— “Form Template > members/bps-form-horizontal”
— “Toggle Form > Disabled”

Save you form and clear all caches to see the changes.

I have attached a screenshot to show the fields that need to be changed.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

Attachments:

You must be logged in to view attached files.

[Kieran_SQ]

Hi,

It sounds like you need to reverse the logic of the search forms. If you wish to send login credentials I would be happy to do this for you. If not, follow the below steps

– Go to WP Admin > Users > Profile Search and edit your search form
– Move the ‘Looking for’ field above the ‘I am a’ field
– Rename the ‘Looking for’ field to ‘I am a’
– Rename the ‘I am a’ field to ‘Looking for’

Purge your website cache, CDN and browser cache (Ctrl+F5) and test to see if this resolves the search results issue.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

The details you’ve sent do not work for me, when I access your site with those details I receive the below error

ERROR: The username or password you entered is incorrect. Lost your password?

Please update this ticket, in a private reply, with updated credentials.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I have logged into your site and found that Contact Form 7 was not installed. I have installed this manually via WP Admin > Plugins > Add New and imported the contact forms again on your behalf. Please see http://vegamities.com/contact-2/.

It looks like you have already solved the issue with BP Profile Search. If you experience it with any other BP Profile Search form you can go to WP Admin > Users > Profile search, edit the form and save it. It should then work.

Your BuddyPress profile fields were already imported when I checked. To see them please go to WP Admin > Users > Profile Fields.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Can you send login credentials for your site so I can check some settings.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I’ll send a note to the developers for you to include the updated templates for WooCommerce (3.4.5) in the next release of KLEO. However, if you’re not experiencing any errors then there is no need to manually update these yourself in the meantime.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I don’t understand, is this related to the original question or a separate issue?

If it is related, then try disabling BP Profile Search, if the issue persists when the plugin is disabled then the blank screen issue is not coming from there.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Author]

Posts