Kieran_SQ

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

The errors you have shown are related to a popup plugin, probably Popup Maker, if the issue persists with this plugin disabled then it is not related to that plugin. The error stated is also a deprecation notice and can be safely ignored.

If you still have the issue when not running SweetDate then the error is not related to theme, the same is true for plugins. Therefore this is likely one of two issues

– There is any issue with your host and you should contact them
– Your site is infected with some kind of malware

In both instances you will need to contact your host directly to address these issues as they’re not related to or caused by the theme.

Thanks,

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

What is the context to the reply? Which ticket are you referring to so I can look at this.

There are redirect options in SweetDate’s Theme Options which can be found in SweetDate > Theme Options > Miscellaneous > Login redirect for Popup.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

If you set any Google Font in Theme Options > Fonts it will load it directly from fonts.gstatic.com and would therefore nullify the purpose of loading the fonts from your own server.

If you are manually loading fonts (locally) you should have no font set in Theme Options > Fonts. You will set the font, and how it is used, yourself with CSS.

Open Sans is a font that is exclusive to Google Fonts as is not pre-installed on Windows or Mac – it will therefore not appear in the list of standard fonts.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

That’s great to hear. I will mark this topic as resolved. If you experience any other issues or have any questions please feel free to open a new topic and one of the available support team members will be happy to assist.

All the best,

Kieran

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If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You will need to go to WP Admin > Theme Options > Fonts a click the X for each font where you have selected a Google Font.

Once you have done this follow the instructions herokuapp and create a folder on your server in the location you specified when generating your CSS. Upload the files it generated for you into that folder and add your custom font related CSS into the KLEO Child theme’s style.css via WP Admin > Appearance > Editor > KLEO Child > Style.css

If Roboto Condensed is loaded by Google Maps we have no control over it and I am unaware of a way to stop this default behaviour.

You’ll need to completely purge your website cache, CDN and browser cache to see the changes. Use F12 > Sources in the browser to confirm the fonts are not loaded externally.

Thanks,

Kieran

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[Kieran_SQ]

Hi Steven,

I went to check your site to have a look at the issue but your domain has the following error when accessed

COPY CODE

www.waarsditlekker.com’s server IP address could not be found.

DNS_PROBE_FINISHED_NXDOMAIN

Please let me know when your website is available again and I will be happy to look into this for you.

Thanks,

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Are you using Elementor Pro? If not, you won’t be able to edit/create your own header.

What is it you would like to achieve and on what page?

Kieran

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[Kieran_SQ]

Hi,

As per your reply I will mark this topic as resolved and will continue the discussion via your other ticket.

https://archived.seventhqueen.com/forums/topic/white-screen-when-trying-to-edit-user-profiles-2#post-210811

Thanks,

Kieran

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[Kieran_SQ]

Hi,

This may or may not be related to theme. Can you please try the following tests, checking the edit user screen for each test to see if the issue is still present, and let me know the outcome.

– Disable all website / host caching (keep disabled for remaining tests)
– Ensure SweetDate and bundled plugins are all up to date
– Disable all plugins except for BuddyPress and Elementor
– Install the default WordPress theme, Twenty Seventeen, go to WP Admin > Themes and switch to this theme. Does the error continue?

If there error persists then please share the WordPress/PHP error log for your site here in a .txt file. If you do not know how to get this or where to find this then please contact your host directly and ask them to send it to you.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

You can use custom CSS to override these values. If you’re using the KLEO Child theme please go to WP Admin > Appearance > Editor > KLEO Child > Style.css and add the below CSS

COPY CODE

#main-container .col-sm-9 {
    width: 85% !important;
}
#main-content .col-sm-3 {
    width: 15% !important;
}

If you’re using the KLEO parent theme you can add this via WP Admin > Theme Options > General Settings > Scroll to: ‘Quick CSS’.

Please completely purge any website/host caching, CDN and your browser cache (Ctrl+F5) to see the changes.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

That is the expected and correct behaviour when clicking the activation link. If JavaScript is enabled then the key is passed from the link that was clicked, if it isn’t enabled then the user will need to enter the key manually.

As far as I know there is no safe way to disable this as it could conflict with BuddyPress’ activation process in the future.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Please can you share login details with me, in a private reply, so I can test this issue and check your settings.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi Krishnakumar,

KLEO is a theme for WordPress and it would not be appropriate to build out any functionality into it to generate an app. If we did ever release such a feature it would be as a separate plugin and would likely cost considerably more than KLEO does – as you would be converting your site, not a theme, into an app.

There are many plugins that I can see on CodeCanyon and some on WordPress.org that claim they can do this but you will need to test this yourself in a staging environment to see what results you get.

Away from making an apk you may wish to consider PWA’s (Progressive Web Apps) which will allow your users to add your site to their home screen as an app, and make your site available offline (where a user has accessed the page before), this also increases performance for the user and decreases load on your server as the files are stored on the users device.

If this is something that interests you then you may wish to try Super Progressive Web Apps which is available for free from the plugin repository. You can find it here https://wordpress.org/plugins/super-progressive-web-apps/.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I will assign this to a higher level of support for review into the issue at hand. Someone will be in touch with you as soon as they can, Monday to Friday, East European Time.

Thank you for your patience,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

It looks like you have copied the code from the email and not the ticket as the characters are no longer properly encoded when pasted.

Please copy the code directly from this ticket and not the email.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Glad to hear this is now resolved. Feel free to open a new topic any time with any other questions or issues and one of the available support team members will be happy to assist.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I have now moved this ticket to feature requests for voting. Your replies and attachments will remain private.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

That’s very strange indeed. I will refer this ticket to one of our developers for review. They’ll be in touch with you via this ticket to discuss this BuddyPress issue as soon as they can, Monday to Friday, East European Time.

Thank you for your patience,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

If you search ‘activate’ in the Emails area of WP Admin do you have more than one email? If so translate both.

If not, then please update this ticket, in a private reply, with admin credentials for your site so I can take a look.

Kieran.

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If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Try going to WP Admin > Emails and check all of the emails are in your language. It is possible BuddyPress imported English versions in error (especially so if the admin account that rebuilt the emails has language set to English). You can manually translate / edit the emails there to French.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hi,

I will have to assign this to a higher level of support for review. They’ll be in touch with you via this ticket as soon as they can, Monday to Friday, East European Time.

Thank you for your patience,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Glad I could help. Feel free to open a new topic anytime with any other questions and one of the available support team members will be happy to assist.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

There is no default option for logged in or logged out status in Elementor, and I am unaware of a plugin that offers this. You will have to search for a plugin that has the functionality you require.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I see. That would take a lot of coding and therefore would be considered out of scope of the support provided with the theme through the forums.

If you, or your developer, would like to try and implement this then you would need to edit the below file after copying this to your KLEO Child theme. The code in question starts on line 23.

/wp-content/themes/kleo/buddypress/members/single/profile/profile-loop.php

In the meantime I think this is good idea and I would like to submit this for a feature request. Is it okay if I move your ticket there for community voting?

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

I’m not sure which function you’re referring to, can you share a screenshot of the desired effect?

Kieran

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[Kieran_SQ]

Hi,

The correct CSS to target all of these input fields on the register form is as below (obviously you would need to change the color value to suit).

COPY CODE

.form-search.custom div.custom.dropdown a.current, .form-search.custom input[type="text"], .form-search.custom input[type="password"], .form-search.custom select {
    background-color: rgba(60, 0, 61, 0.33);
}

However, you appear to be using custom CSS somewhere that is overriding the color of the two password inputs. Please remove the custom conflicting CSS and replace with the above.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

The inbox is paginated (shows pages 1,2,3 etc) after a certain amount of messages, which I believe is 50, but I cannot currently conform the number as the plugin I use to bulk generate data is not generating messages.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

It looks like you’re adding the slider via WP Bakery, if this is the case click the pencil for the row that the slider is in, scroll down to padding and change the top value from 40 to 0.

The background image looks to be set to use parallax so it’s giving the fixed image effect. Go to WP Admin > Slider Revolution and hover over to the slider you wish to edit and click the cog icon. Once loaded, on the far right of the page, you will see a tab titled ‘Parallax & 3D’, toggle this feature to off to disable the moving image.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

It looks okay to me from my end. Try completely purging your browser cache of all data, except for form data and passwords, by pressing Ctrl+Shift+Del.

Also try viewing your website in InCognito / Private mode where there is no cache content to see if you still see the issue.

If you do still see the issue then you will either need to configure the plugin you have chosen to use manually or try another.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi Rudolf,

I will need login details to see the issue you’re referring to if it can only appear for logged in users.

Please update this ticket, in a private reply, with login credentials so I can check.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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