Kieran_SQ

[Kieran_SQ]

Hi,

I can see the CSS is posted via the front-end correctly in the KLEO Child theme’s style.css file, but I am unable to check if this is rendering correctly on the front-end without being logged in.

Can you therefore please update this ticket, in a private reply, with login credentials for your site so I can check this out.

Thanks,

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Scrap that it seems the user starting cha*** is actually working, previously I got an error stating the username was not valid.

Thanks,

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Can you upload the image you were using within your screenshots for the user avatar please.

Kieran.

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[Kieran_SQ]

Hi,

I have marked the above reply as private as per your request.

I will refer this ticket to one of our developers to look into where the issue with _wpnonce_new_activity_comment is coming from within the theme. They’ll be in touch with you as soon as they can, Monday to Friday, East European Time.

Please update this ticket with working credentials for your site as both credentials stated within this ticket no longer work.

Thank you for your continued patience,

Kieran

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[Kieran_SQ]

Hi,

You can use the below CSS in your BuddyApp Child theme’s style.css to add styling for the current day.

COPY CODE

#wp-calendar td#today {
    width: 27px;
    height: 22px;
    line-height: 22px;
    background: #0091d4;
    color: #ffffff;
    border-radius: 100%;
}

Adjust the colors to suit your needs and any of the height/width/line-height if you have overwritten the default CSS for text in the sidebar. Clear your website cache and front-end cache (Ctrl+F5) to see the changes.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

Have you changed the size via CSS for user images? If so you may need to increase the size of the generated images too, you can add the below snippet to your bp-custom.php file located in /wp-content/plugins/ or you can try this in your SweetDate Child theme’s functions.php

COPY CODE

define ( 'BP_AVATAR_THUMB_WIDTH', 100 );
define ( 'BP_AVATAR_THUMB_HEIGHT', 100 );
define ( 'BP_AVATAR_FULL_WIDTH', 250 );
define ( 'BP_AVATAR_FULL_HEIGHT', 250 );

Try adjusting the values to suit your needs, make sure to clear your cache each time you update a value and then try uploading a new profile avatar each time to see if this works for you.

Thanks,

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Sorry to hear you’re having issues with the sidebar, I cannot see the hamburger side menu toggle in your main menu to test this issue. Can you let me know if there is a custom element I should be clicking or enable the standard toggle so that I can look into this for you.

Also this may well be a caching or plugin conflict, please try disabling all plugins expect for K Elements and BuddyPress as well as all caching on Wordress and the server and any CDN. Once this is disabled please purge your local cache (Ctrl+F5) and see if the issue persists.

Thanks,

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I have set this ticket to not close automatically after X weeks of no activity.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

Did you add these to the KLEO Child theme’s style.css? Also, did you clear all of your caches after updating the CSS file?

If you wish you can update this ticket, in a private reply, with admin credentials for your site so I can look into the issue for you.

Kieran.

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[Kieran_SQ]

Hi,

I will refer this ticket to one of our developers for review. They’ll be in touch as soon as they can, Monday to Friday, East European Time.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

To change the icon for forums please use the below CSS

#buddypress div#item-nav ul #forums-personal-li a:before {content: "\e9ce";}

To change the icon for the media please use the below CSS

#buddypress div#item-nav ul #media-personal-li a:before {content: "\e9c3";}

To change the text from Photos to Gallery for this specific area you will need to install a plugin called Loco Translate as the term is to general to translate on the fly. Once installed you can select your own language to translate and then translate the rtMedia plugin.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Glad it is working for you 🙂 No worries on the dual tickets, it happens sometimes.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

Thanks for sending the logs. I am going to refer this ticket to one of our developers for review – they’ll be in touch as soon as they can, Monday to Friday, East European Time.

Thank you for your continued patience,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Great to hear 🙂 Feel free to open a new ticket any time with any other questions and we’ll be happy to assist.

If you wouldn’t mind, please consider leaving the support received / theme a review on ThemeForest – it would really help me. https://themeforest.net/item/buddyapp-mobile-first-community-wordpress-theme/reviews/12494864

All the best with your project,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for getting back to me with login details. That’s a very strange error indeed, I rolled the WP Bakery version back to 5.4.5 from 5.4.7 and the error persisted.

Can you share with me the error log from your host please? I couldn’t find any compatibility issues with plugins.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

I checked your setup and did some tests locally and the steps below will offer a solution to your issue.

1. Go to WP Admin > Forums > New Forum and title the new forum ‘Groups’ or whichever word represents groups in your language.

2. Go to WP Admin > Settings > Forums > Scroll to: ‘BuddyPress Integration’ and select your newly created groups forum from the ‘Group Forums Parent’ drop down.

3. Go to WP Admin > Forums and move each individual group forum under the new groups forum by editing and selecting ‘Groups’ from the drop down titled ‘Parent’ (see screenshot). This step will only need to be done for groups that were create prior to this change – all other newly created groups will inherit the parent forum.

4. Get the ID for the main groups forum by goin to WP Admin > Forums > Open: Groups Forum. Once the page has loaded take the numerical value from the string in the URL (for me it is 8329, yours will be different /wp-admin/post.php?post=8329&action=edit) and update the below CSS with your number.

ul#bbp-forum-8329 {display: none;}

5. Save the CSS in WP Admin > Appearance > Editor > BuddyApp Child > Style.css

Clear all of your caches on the back and front end to see the changes.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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Attachments:

You must be logged in to view attached files.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Thanks for updating the ticket with login credentials for the front-end. I know you have the nonce errors in the console, I can see this too in the demo content locally when I create a new post and it is being generated by rtMedia.

However, this is not causing the reply error. When I access your site I seem to be in a state of limbo between logged in and logged out, I am also able to access the register page whilst logged in. I think this is being caused by the caching you have on either WordPress or at the host level. Also I think that somewhere, either in a caching or performance plugin, there is something compressing or interfering with js files.

Can you try completely disabling all caching on WordPress, disable all performance and minification plugins, disable all caching via your host and purge and disable any CDN. Once this is done please purge your front-end cache (Ctrl+F5) to see if this issue persists.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I need to check this out on the front-end and back-end to see what might be causing the issue. I tried to login using the details provided but the username is returning an ‘Invalid Username’ error. Please update this ticket, in a private reply, with admin credentials for you site so I can look into this for you.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Glad it is working for you now. Feel free to open a new ticket any time with any other questions and we’ll be happy to assist.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi, Please try adding word-wrap: break-word; to the CSS snippet I supplied earlier to see if that works for you. code {white-space: unset;display: block;word-wrap: break-word;} Kieran

[Kieran_SQ]

Hi,

If you’re experiencing the issues described I would advise you to contact rtMedia support directly through either the WordPress.org plugin page or if you have any of their premium services directly through the support forum on their website.

https://wordpress.org/plugins/buddypress-media/
https://rtmedia.io/

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

You’re welcome, feel free to open a new ticket any time with any other questions and we’ll be happy to assist.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

2. I think I understand what you mean now, sorry for any confusion. You can see the content behind the header because the image that is uploaded is a transparent PNG.

You could try the following

Assign a background color by default to the area with CSS

.buddypress div#item-header {background-color: #a4664c;}

Add a semi transparent black background color to the mid layer of the elements

body.is-user-profile .profile-cover-inner {background-color: rgba(0, 0, 0, 0.25) !important;}

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

1. You can set the page and head layout for the BuddyPress pages by going to WP Admin > Theme Options > BuddyPress and setting the options for

Page Layout
Default Layout, Members Directory Layout, Member Profile Layout, Groups Layout, Activity Layout and Register Page Layout

Header
Enable Full width Profile Header and Enable Full width Group Header

Screenshots attached.

2. Are you referring to the main logo for your site? If so you will either have to set a color for the header by going to WP Admin > Theme Options > Styling Options > Header > Option: ‘Background Color’ or if you wish to have a white header you will need to change the colors of your logo text so they’re visible.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

Attachments:

You must be logged in to view attached files.

[Kieran_SQ]

Glad it’s all sorted for you now. Feel free to open a new ticket any time with any other questions and we’ll be happy to assist.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Please follow this support article on Paid Memberships Pro on how to process a refund via their plugin.

https://www.paidmembershipspro.com/how-to-process-a-refund/

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

This comes from another ticket where the z-index of the menu was increased. You can use the below CSS to increase the z-index of the modal for mobile.

COPY CODE

@media only screen and (max-width: 767px) {
.reveal-modal {z-index: 99999;}
}

Please make sure to purge your website cache and device browser cache to see the changes.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You can use the below CSS to remove the border around the user avatar

#members-list .search-item .avatar {border: none !important;}

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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