Kieran_SQ

[Kieran_SQ]

Hi,

I double checked the second snippet and it is working as expected on your site via the console. You should only use one snippet or the other, you could add an !important statement to the second snippet to force the issue if you wished.

COPY CODE

#buddypress .activity-list .activity-content .activity-header img.avatar {
    display: none !important;
}

There is no need to use the above CSS if you prefer to have it displayed inline rather than hidden.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

To fix the display of this feature please use the below CSS

COPY CODE

#buddypress .activity-list .activity-content .activity-header img.avatar {
    display: inline-block !important;
    margin: -5px 5px -8px 2px !important;
}

If you’d like to remove it please use the below CSS instead

COPY CODE

#buddypress .activity-list .activity-content .activity-header img.avatar {
    display: none;
}

Thanks,

Kieran

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[Kieran_SQ]

Hi,

I will assign this ticket to a developer for review. They’ll be in touch as soon as they can, Monday to Friday, East European Time.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

There is no standard WordPress or KLEO shortcode to generate a logout link, however, you may wish to try the plugin ‘Log Out Shortcode’ which can be found in the WordPress repository for free.

Plugin: https://wordpress.org/plugins/log-out-shortcode/

Thanks,

Kieran

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[Kieran_SQ]

You’re welcome 🙂 Feel free to open a new ticket any time and we’ll be happy to assist you.

If you haven’t already done so please consider leaving the support received / theme a review on ThemeForest, every review really does help us. https://themeforest.net/item/kleo-pro-community-focused-multipurpose-buddypress-theme/reviews/6776630

All the best,

Kieran

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[Kieran_SQ]

Hi,

You can use the ‘Members Masonry’ element within WP Bakery (formerly Visual Composer) to show users on X page but this will not let you define only one member.

To include user specific links on a page or post you could use the attached plugin User Profile Links.

The plugin works as a shortcode for posts and pages (and any other Custom Post Type), the format is as follows.

[upl url="/settings/notifications/" urltext="Email Notifications"]
This generates a link specific for the logged in / viewing user and directs them to the change email notifications page.

[upl url="" urltext="Profile"]
This generates a link specific to the logged in / viewing user and will direct them to their default profile page (it should respect any changes you’ve made to the default profile landing page).

When a user is not logged in they’re presented with “You’ll need to login so that we can generate this link for you.”. The login href is # and the class is kleo-show-login. This will open the login modal.
url=”” defaults to profile when blank or not present
urltext=”” must always be present and have content otherwise no link text will be generated.

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[Kieran_SQ]

Hi,

I do not understand the question, can you let me know more details about the request so I can assist you better?

Thanks,

Kieran

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[Kieran_SQ]

Hi,

You’re welcome, glad this worked for you 🙂

All the best,

Kieran

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[Kieran_SQ]

Hi,

This would fall under a custom development request and one of our developers would be happy to discuss your needs with you. Please send an email to dev@seventhqueen.com with the information you supplied in your above reply and someone will be in touch with shortly.

Thanks,

Kieran.

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[Kieran_SQ]

You’re most welcome, feel free to open a new ticket any time with any other questions and we’ll be happy to assist.

All the best,

Kieran

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[Kieran_SQ]

Hi,

I will refer this ticket to a developer to seek an answer about delaying the animation by X on desktop. They’ll be in touch with you as soon as they can, Monday to Friday, East European Time.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

Personally I would go into the hosting account and zip the entire WordPress install folder and export the database in MySQL for saving locally and off site.

However many users opt for automatic plugins within WordPress that will back everything up for you and even save the backups to services like Google Drive, DropBox etc

If you’re interested in these kind of plugins both UpDraftPlus https://wordpress.org/plugins/updraftplus/ and BackWPup https://wordpress.org/plugins/backwpup/ are very popular.

All the best,

Kieran

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[Kieran_SQ]

Hi,

Will the numbers be immediately visible on the page or further down the page? If they’re not shown in the main view-port when the page loads they won’t animate until the user reaches the area via scrolling.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

Please try the below CSS in your BuddyApp Child theme’s style.css

Show all content within post update options area without scroll bars

COPY CODE

@media screen and (max-width: 600px) {
#buddypress #whats-new-form #whats-new-options {height: auto !important;}
}

Or with optional CSS to tidy up the icons area from the third party plugin

COPY CODE

@media screen and (max-width: 600px) {
#buddypress #whats-new-form #whats-new-options {height: auto !important;}
.mpp-upload-buttons {margin-top: 0;padding-right: 0px;float: unset;margin-left: auto;margin-right: auto;}
.mpp-upload-buttons a, .entry-content .mpp-upload-buttons a {padding-right: 5px;}
}

Thanks,

Kieran

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[Kieran_SQ]

Hi,

Please try the below CSS to change the height of this section

COPY CODE

#header {height: 66px;padding-top: 10px;}
.top-bar {min-height: 30px;}

The .top-bar class will reduce the space below the menu items.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

There used to be a plugin for this but it doesn’t appear to have been under development for some time. A quick solution might be to add a user with the username report and have users tag @report in the comments, on profiles etc. The report user will receive all of the emails for issues and you can use that as a system for seeing the issues with your members.

Kieran.

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[Kieran_SQ]

Hi Peter,

It may be worth updating KLEO, K Elements, WP Bakery and Essential Grid on the other site as there were several fixes for various issues- including version incompatibilities.

Keep me posted.

All the best,

Kieran

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[Kieran_SQ]

Hi,

No worries 🙂 Thanks for leaving a comment, please let me know when they get back to you about this.

With regards to your other issue, does this happen only when trying to edit an essential grid element in WP Bakery or does this happen with other elements too? If you’re running PHP version 5.X please upgrade to 7.0 or 7.1, if you’re running version 7.2 please temporarily downgrade to 7.1 or 7.0 and test again.

If you’d like me to look into this further please update this ticket, in a private reply, with newly created admin credentials.

Thanks,

Kieran

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[Kieran_SQ]

Hi Peter,

I see the issue now that you’re referring to. Could you please leave a comment on the link below for ThemePunch on the product page letting them know the exact issue (as detailed above), that it is regardless of the theme and also please let them know the exact skin you’re using.

https://codecanyon.net/item/essential-grid-wordpress-plugin/7563340/comments

Thanks,

Kieran

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[Kieran_SQ]

Hi, You need to update your permalink structure under WP Admin > Settings > Permalinks and set the option for 'Custom Structure'. In the field for custom structure you will need to enter the below snippet (see screenshot). /blog/%postname%/ Thanks, Kieran

[Kieran_SQ]

Hi,

I see now, as you’re using an unsupported media plugin for BuddyPress I will need access to your site to see the exact styling issue and to provide a solution for you.

Please can you update this ticket, in a private reply, with login credentials for you site as well as the link to the activity page where the issue exists.

Thanks,

Kieran.

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[Kieran_SQ]

Glad you have it sorted now 🙂

All the best,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

I have logged into your site to check the issue and found that many of the core components including the theme are very much out of date and could be the primary reason behind the issue you’re experiencing.

COPY CODE

KLEO version 2.2 to 4.3.2
K Elements version 3.0 to 4.3
WP Bakery version 4.3.4 to 5.4.5

I can see you have set the fields in WP Admin > Theme Options > Theme Update, but it looks like you entered your purchase key in the field titled ‘Themeforest API KEY’ and not your API key.

To generate an API key please login to ThemeForest then go to Account (top right) > Settings > API Keys, enter a label for the API key and click the ‘Generate API Key’ button. Copy the newly created API key into Theme Options > Theme Update and save. Once you have saved this you will need to check WP Admin > Dashboard > Updates for the KLEO theme update and then WP Admin > Appearance > Install Plugins for updates to the plugins.

Please make sure to take a full backup of your WordPress site and database before.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

Thanks for reaching out to us about extending emails via WordPress wp_mail() function. This is not a theme related question and doesn’t fall within the scope of the support we offer.

However, this post from Paulund may interest you https://paulund.co.uk/change-wordpress-emails. In the post they cover how to edit WordPress default emails including the password change notification email. Make sure to note the file /wp-includes/pluggable.php at the end of their post where you can see more examples of this working.

Thanks,

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi Anton,

What in particular with WP Bakery is not working for you? To look into this further please update this ticket, in a private reply, with newly created admin credentials.

Did you check / change your PHP version? If 5.X please upgrade to 7.0 or 7.1, if you’re running 7.2 please temporarily downgrade to 7.1 or 7.0.

Thanks

Kieran.

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[Kieran_SQ]

Hi,

Please let me know the following

– Login details for your site
– The exact element (please highlight in a screenshot) that you wish to not be displayed
– What screen size you do not wish it to appear on

Thanks,

Kieran

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[Kieran_SQ]

Hi,

To add the KLEO Clients element in WP Bakery please open your desired page and then click the plus icon to add a new element, in the top right of the modal that opens search for ‘Client’, click to add the item and the configure as needed (see screenshots).

This feature will only appear / work if KLEO Clients is enabled under WP Admin > Theme Options > Modules and Speed > Option: ‘Clients module’ toggled to on.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

Thanks for reaching out to support, I am not entirely sure what you mean by “make it content-fit while it expands”?

Can you please provide more information on what you’re trying to achieve so I may assist you better.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

Sorry to hear you’re having issues with changes reflecting on the front-end. This appears to be a cache issue on your end as I can see it properly with appropriate font family and borders (see screenshots).

I can see that you have Varnish and WP Fastest Cache enabled, you should consider turning these off whilst developing your site. To see the changes on your site please purge your Varnish cache, WP Fastest Cache, any CDN and then purge your front-end cache (Ctrl+F5 whilst on the page) to get the latest versions of your files.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

I will refer this ticket to a developer for review. They’ll be in touch as soon as they can, Monday to Friday, East European Time.

Thank you for your patience,

Kieran

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[Kieran_SQ]

Hi,

I checked the settings used and the time was set to 25000 milliseconds which is 15000 over the general renderable range and would take 25 seconds to count to 3.

I have reset the value to 1000 and the time ascending left to right 5000, 7000 and 9000. As the content is in view they will start counting immediately and your page takes around 2s to load. When I tested this the first counter reached 1000 in 4 seconds, the second in 6 seconds and the third in 8 seconds. Give or take the load time this is about correct.

Can you try again using greater numbers or less animation time and let me know if you still experience the issue.

Thanks,

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Yes, you can go to WP Admin > Appearance > Sidebars > Button: ‘+ Add New Sidebar’ to create a new sidebar. Title the sidebar whatever you wish but in keeping with the theme I went with “Description Here – Dashboard”.

Once created you can go to WP Admin > Appearance > Widgets and add your desired widget(s) to the sidebar.

You can then recreate the content I made in the page by adding the Dashboard element and populating it with the widgetized sidebar element, selecting the sidebar you just created.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Glad it worked 🙂 Feel free to open a new ticket any time with any other questions and we’ll be happy to assist.

Also, if you haven’t already done so, please consider leaving us a review on ThemeForest. Every review really does help us. https://themeforest.net/item/kleo-pro-community-focused-multipurpose-buddypress-theme/reviews/6776630

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hi,

Please try adding the class kleo-scroll-to to each link and it should scroll using the smooth scroll

<a href="#albany" class="kleo-scroll-to">ALBANY</a>

Thanks,

Kieran

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[Kieran_SQ]

Hi @jessica564,

I noticed your reply with credentials was sent openly, I have marked the reply as private for you. You will need to change your SFTP password for security.

Laura will be back to assist you on Monday 🙂

All the best,

Kieran

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[Kieran_SQ]

You’re most welcome, feel free to open a new ticket any time with any other questions and we’ll be happy to assist.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Yes, please add font-style:; to the CSS

for example

COPY CODE

dt.bp-field-name {
    font-style:italic;
    color: #313131 !important;
    font-weight: unset;
    font-size: 16px;
}

You can also use initial, inherit, italic, oblique and unset.

If you’re referring to font-family then check this example. Replace console with your desired font family.

COPY CODE

dt.bp-field-name {
    font-family: console;
    color: #313131 !important;
    font-weight: unset;
    font-size: 16px;
}

Kieran

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