Abe

[Abe]

Thanks for your suggestion. It seems like a good addition and I have added it to our list for development

Thanks

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[Abe]

Hi, That is not the way it should look on mobile. please disable any custom codes you have added or any other plugins that might affect this.

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[Abe]

I recommend doing a manual update. just rename the existing kleo theme folder and upload the new one

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[Abe]

I use Chrome too and worked. I am sure it is a browser cache thing…

I can make a video if you want with your site and Chrome

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[Abe]

Hi, can you make a print screen? Maybe you have other issue than the one in this topic. what browser and phone are you using?

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[Abe]

This was fixed in 4.0

All the best

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[Abe]

Well you should not make the Register page as your home page since it will enter a loop once the user logs in. Set a different homepage from Settings – reading

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[Abe]

Will check today and keep you posted. The login now works. Thanks

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[Abe]

Hi, I just logged in and the parallax is working. please try again and maybe clear cache.

Nice site by the way 😉

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[Abe]

It also needs to be configured with username and API. read the steps on the link I gave you

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[Abe]

If that somehow does not work for you then please install this plugin from envato that will update your theme https://github.com/envato/envato-wordpress-toolkit

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[Abe]

Hi, please give me access credentials to check
Mark the reply as private.

Cheers

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[Abe]

@hamiltontroy007 please try to clear browser cache and wp cache if you use a plugin for caching and try again. The issue no longer exists and other users confirmed it is fixed in 4.0.1.

Thanks

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[Abe]

Hi, version 4.0 file changes added.

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[Abe]

Hi, since you can use a Contact form 7 shortcode now in that area, it should be just a matter of inspecting the CF7 documentation to add a field like that

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[Abe]

I totally understand what you are saying but KLEO does not interfere in Social Articles functionality and we just made it look good on our theme, nothing to affect permalinks.
I just tested locally and no error for me. Have you resaved the permalinks settings while having KLEO active?

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[Abe]

I can’t login with those credentials. I tried FTP and cpanel but probably if they are for cpanel then the username is not right

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[Abe]

Hello, emails that are not arriving to your customers is definitely not a theme related thing since what we do is to change the front-end design but not interfere in how Woocommerce works.
Try to talk at your hosting or install a plugin to send the emails over SMTP since the users could receive the emails in spam folder.

Cheers

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[Abe]

Yep, try that.

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[Abe]

Hi, that is not related to our latest update and is related to your customisations since you copied that whole file in your child theme /kleo-child/buddypress/buddypress-functions.php on line 2097 … just as the error says

Please remove that file from the child theme or just that function

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[Abe]

Hi, the link you gave goes to a unconfigured web server. Try contacting your hosting provider please

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[Abe]

Hello, make sure to update all the plugins like VIsual composer and K-elements. A notice should let you know about the plugin updates in the admin area of your site

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[Abe]

Hi, what option did you choose? Manual or automatic? If you added your API key and TF username in Theme options – Theme update for auto updates you should see the update in WP admin – Dashboard – Updates

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[Abe]

Hello, have you tried to resave Settings – Permalinks? Somehow this happens in WordPress from time to time but it should not be related with KLEO

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[Abe]

Have you generated an APi key on Themeforest and added it to Theme options?

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[Abe]

that problem is fixed in 4.0.1 so make sure you updated from 4.0

Cheers

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[Abe]

Hi,please update to KLEO 4.0.1 and that should be fixed.

KLEO is at 4.0.1 and not 4.2.2

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[Abe]

Hello, can you provide the link to that exact page since on the link provided I can’t see that section to check?

Thanks

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[Abe]

I will do tests this night and will definitely find a solution

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[Abe]

Hi, new features docs will be available this week on the online version

Thanks

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[Abe]

Glad to hear it works

Thanks

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[Abe]

Hi, in fact your API key is not your purchase code. You need to go to your Themeforest account settings and generate an API key.

For backup try a plugin for backup or backup database and files

Cheers

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[Abe]

Update 4.0.1 has been released and it should be available shortly for download. Thanks for your help to debug this

All the best and sorry for any inconveniences.

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[Abe]

Hi, please make sure you update the plugins to latest version, especially K-elements in your case

Cheers

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[Abe]

Someone tested my suggestions or our demo?

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[Abe]

Can you confirm our demo looks good now? If that is the case the I will release a quick minor theme update 4.0.1 including the fix

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[Abe]

Do me a favor since I can’t reproduce it, can you update these 2 files in your theme kleo/assets/css and see if it fixes it?

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[Abe]

I activated child theme and they reset but I have imported them from the main theme

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[Abe]

I am asking details because on iPad your site looks OK. See attach

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[Abe]

what iPad, what sections, what page?

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