Kieran_SQ

[Kieran_SQ]

Hi,

Glad I could help. Feel free to open a new ticket any time with any other questions and we’ll be happy to assist.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

You’re welcome, please feel free to share the outcome of the other support topic once resolved.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

As this error is being generated directly by the plugin and not the theme you will need to reach out to the plugin developer for support on this issue.

You can open a support topic for this plugin here https://wordpress.org/support/plugin/bp-profile-search

In the meantime you can uninstall the current version of the plugin you have and install and older version, after downloading the desired version here https://wordpress.org/plugins/bp-profile-search/advanced/. Scroll to the very bottom of the content to access previous versions.

If you only need the version prior to the latest update, 4.8.4, then you can download it directly from this link https://downloads.wordpress.org/plugin/bp-profile-search.4.8.4.zip.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Can you try pressing save, even with no options changing, and let me know if that changes anything or you?

If this doesn’t work please try changing your PHP version. If you’re running 5.x then upgrade to 7.X, if you’re already running a version of 7 and have other versions of 7 available to you try switching to alternate versions.

Let me know,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Can you let me know specifically which pages and which shortcodes are not working (please share the shortcodes used in a .txt file or with code tags before and after in the reply box)

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I cannot currently login to your site as it is generating an Error 504 – Gateway time-out. Please check with your host why you keep getting this error to resolve this.

Once this issue is resolved check if Elementor is working. If not please go to WP Admin > Plugins and delete Elementor. Once deleted purge your website cache, CDN and browser cache and then go to WP Admin > Plugins > Search: ‘Elementor’ and install a clean copy.

Let me know,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I have attempted to access your site but I am getting an Error 504 – Gateway time-out served by CloudFlare when I attempt to access the back-end which is indicating an issue with your host environment.

I have reviewed your other ticket with one of our developers and it looks like they have indicated this same issue happens for you when not using SweetDate. Can you please confirm this for me by doing the following

– Go to WP Admin > Themes > Add New > Search ‘Twenty Seventeen’ and install the default WordPress theme.
– Switch to Twenty Seventeen and clear your website cache, CloudFlare and browser cache
– Go to any group and check if the issue is present
– Go to any group and update the background picture and check if the issue is still present

Please let me know the outcomes of the tests and when your site is live again,

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You’ll need to install a third party plugin to achieve this. You can try Menu Item Visibility Control which can be found in the WordPress plugin repository for free. Once installed a new field is added to each menu item titled ‘Visibility’ where you can add your own logic.

In your case, for logged in/out, it would be as follows

Logged in only
is_user_logged_in()

Logged out only
!is_user_logged_in()

Plugin: https://wordpress.org/plugins/menu-items-visibility-control/
Codex: https://developer.wordpress.org/reference/functions/is_user_logged_in/

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

This is a complex custom development request that would take some time to build a plugin to do. You will need to either code this yourself or hire a developer to achieve this for you but I would imagine that would be quite expensive to do so for such a feature set.

You may wish to try the Advanced WordPress group on Facebook to find a suitably skilled developer for this task.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You can go to WP Admin > Menus and select your primary menu. Once you’re editing this menu you can add the live notifications / live messages option from the panel on the left titled KLEO. If you do not see KLEO as an option at the left scroll to the very top of the menu page, click the Screen Options tab and check the box for KLEO.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I was able to login to your website this morning and found all of the keys you stated were saved in Theme Options (see screenshot). Do you still not see them in Theme Options?

If not I think this may be a caching issue in your browser. Please try the following

– Clear your website cache and cdn
-Logout
– Clear your browser cache complete (Ctrl+Shift+Del) except for form data and passwords
– Close the browser and restart

You should then be able to see them.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

Attachments:

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[Kieran_SQ]

Hi,

You’re welcome. Feel free to open a new ticket with any other issues/questions and we’ll be happy to help.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Your website is trowing an error 502 on the front-end and back-end which CloudFlare is indicating is your host. Please let me know when this issue is resolved so I can look into the option saving issue you’re experiencing.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

Attachments:

You must be logged in to view attached files.

[Kieran_SQ]

Hi,

You need to change the last line of the custom code you shared here.

Change it from
add_action('bp_member_header_actions', 'bp_register_date');

To
add_action('kleo_bp_after_profile_name', 'bp_register_date');

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Try using kleo_bp_after_profile_name it should work for you

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Okay, thanks for letting me know. I am going to have to refer this question to one of our developers for closer inspection. They’ll be in touch with you as soon as they can, Monday to Friday, East European Time.

In the meantime please update this ticket with the following infornation

– Admin credentials for you site (private reply)
– SFTP / FTP details for your host

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I am not sure I understand the question. Are you asking where it is visually on a members profile – as in where the content is rendered? If so it is the buttons like add friend, message, public message etc etc

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Because the details are sensitive you can check the box below the text input to mark the reply private so only you and I can see the reply. Not all websites and backends are in English so we always ask for details in English to save on confusion.

I will need login details to access your site so please update this ticket with some so I can look into this for you

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I will assign this to one of our developers to assist you with your query. They’ll be in touch as soon as they can, Monday to Friday, East European Time.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Glad to hear this is working for you 🙂 Feel free to open a new ticket any time with any other issues or questions and we’ll be happy to help.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

The KLEO live notifications is added as a menu item to any menu. Go to WP Admin > Appearance > Menus and add live notifications from the KLEO accordion option on the left. If the KLEO option is not displaying, scroll to the very top of the menu page and click ‘Screen Options’ in the top right, check the KLEO box and will now appear.

Add the menu item to the desired menu and save.

There is no shortcode or snippet to render this outside of a menu.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Always happy to help 🙂 Feel free to open a new ticket any time with any other questions or issues and one of team will assist as soon as possible.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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