Kieran_SQ

[Kieran_SQ]

Hi,

Glad it worked for you 🙂 Feel free to open a new ticket any time and we’ll be happy to assist.

All the best,

Kieran

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[Kieran_SQ]

Hi,

I think you may have a caching issue on your end as I can see the images when I visit your site (see screenshot). I cannot check the /members/ page without an account as you have Paid Memberships Pro active.

Try clearing your browser cache completely (except for form data and passwords) by pressing Ctrl+Shift+Del, closing the browser and then opening again.

Kieran

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[Kieran_SQ]

No worries, glad these points are now sorted for you.

Please feel free to open a new ticket with any other questions and we’ll be happy to assist.

All the best with your project,

Kieran.

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[Kieran_SQ]

If you would also like to remove the counts that appear above and below the members on the members page please use this CSS

COPY CODE

#member-dir-count-top {
    display: none;
}
#member-dir-count-bottom {
    display: none;
}

Kieran

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[Kieran_SQ]

Hi,

It looks like your site is in installation mode.

You can use the below CSS to hide the total members count from the ‘All Members’ tab on the members page.

.buddypress #members-all span {display: none !important;}

You can add this to your KLEO Child theme via WP Admin > Appearance > Editor > KLEO Child > Style.css or via Theme Options > General Settings > Scroll to: ‘Quick CSS’. Make sure to purge your website cache, local cache (Ctrl+F5) and any CDN to see changes on the front-end.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

I have logged into your site and carried out the following

– WP Admin > Appearance > Theme Setup > Import: Pages as half of the content for the main demo page had been deleted
– WP Admin > Settings > Reading > Option: Set Homepage
– WP Admin > Appearance > Theme Setup > Import: BuddyPress Profile Search as forms were either not imported or manually deleted
– WP Admin > Users > Profile Search saved forms so that ID’s were correctly set

I also checked WP Admin > Users > Profile Fields and all of your profile fields have already been imported (see screenshot). Blue numbers indicate profile field groups (tabs) that have other profile fields under them, green indicates individual fields.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

We have no specific plans to add Google or any other social login directly into our themes as it stands. If you need to add social login to WordPress you may wish to consider Social Login which can be found here for free https://wordpress.org/plugins/oa-social-login/. If needs be you would have to integrate this to work with SweetDate (any theme) via your developer.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

I have logged into your account and resolved the Revolution Slider issue and it no longer displays the error as per the instructions given in screenshot.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

You should use one or the other in regards to minification – personally I would go with Autoptimize and disable the specific options in W3 Total Cache.

With regards to the Google Page Speed Tool, the results it gives are quite unreliable in general – GTmetrix and/or Pingdom will give you a much better insight into any issues.

If you’re already optimizing the images with a plugin you can safely ignore the issue within the Google tool or try another plugin to see if another gives you better results. The other issue it reports is eliminating render blocking CSS and JS, you can enable the advanced settings of Autoptimize to handle this for you. See here for more info https://aoxoa.co/inline-defer-render-blocking-css-autoptimize/

Without login details I cannot set those options for you, but you should try settings the options for Revolution Slider as per my attached screenshot in WP Admin > Slider Revolution > Global Settings.

Overall, where you server is located, your web page loads exceptionally well (as discussed earlier). It seems that most of the issue, for you, is coming from having a server on a different continent – does your host offer a server location closer to you?

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

As far as I know it is not possible to interpret height as a range field with BP Profile Search. You could however create a new profile field called ‘Height’ select the type as ‘Drown Down Select Box’, this would allow users to select the heights of people they were interested in.

We do not make this plugin so if you wished you could open a support request on the WordPress plugin page to see if the developer has any options or thoughts for using height as a range now or in a future release.

You can find the plugin page here https://wordpress.org/plugins/bp-profile-search/

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

You can use the following plugin to enable geographical fields for BuddyPress https://wordpress.org/plugins/geo-my-wp/.

Tutorial Video

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I have checked it out for you and I cannot find a way to make that work on the slider. I will refer this ticket to one of our developers for review to see if they can shed some light on making this work for you. They’ll be in touch as soon as they can, Monday to Friday, East European Time.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Glad it worked, feel free to open a new ticket any time and we’ll be happy to assist – I’ll mark this as resolved.

If you have a spare minute would you mind leaving the support receive / theme a review on ThemeForest? It would help me a great deal. https://themeforest.net/item/kleo-pro-community-focused-multipurpose-buddypress-theme/reviews/6776630

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Thanks for contacting us about the embedding issues you’re facing. I have visited your site and tried many times reloading the page to see the issue but I was unable to do so.

Please try completely purging your browser cache (except for form data and passwords) Ctrl+Shift+Del as there may be some corrupted files locally. It is also possible that at the time there was a temporary issue with the Vimeo service that has since resolved.

Let me know if the issue persists after the cache purge.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Currently the only social sign up we have integrated with the theme is Facebook. You can enable and setup this feature by going to WP Admin > SweetDate > Miscellaneous > Scroll to: ‘Facebook integration’ and toggle to on. This will reveal the option for your App ID as well as various connected settings.

You can follow this article on setting up your Facebook App for more information https://archived.seventhqueen.com/general/article/setup-facebook-login-fix-facebook-login

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

Please check that the fields were definitely not imported by going to WP Admin > Users > Profile Fields. If you have any fields there other than name then the fields did import. If there are no fields other than name then please try logging out of your website and logging back in before trying the import again.

With regards to the search form issue please go to WP Admin > Users > Profile Search open each form and click save – even if there are no changes. This should rectify the issue for both, if it does not then please update this ticket, in a private reply, with newly created temporary admin credentials for your site so I can take a look.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

This tab has been left in place for users who wish to continue using the now deprecated pre 3.0 homepage. If your site is using 3.0 or above you do not need to use this tab and can be safely ignored.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

If you would like to disable the animations only on the homepage you can use the below CSS in your KLEO Child theme’s style.css by going to WP Admin > Appearance > Editor > KLEO Child > Style.css or you can add the CSS via Theme Options > General Settings > Scroll to: ‘Quick CSS’

COPY CODE

.home-page .one-by-one-animated .start-animation .el-appear, 
.home-page .kleo-thumbs-animated.th-appear img.start-animation, .kleo-transform .start-animation.el-appear {
    -webkit-animation: none;
    -o-animation: none;
    animation: none;
    opacity: 1;
    -moz-transform: none;
    -webkit-transform: none;
    -o-transform: none;
    transform: none;
}

.home-page .one-by-one-animated .start-animation .el-appear, 
.home-page .kleo-thumbs-animated.th-appear img.start-animation, .kleo-transform .start-animation.el-appear {
    -webkit-animation: none;
    -o-animation: none;
    animation: none;
    opacity: 1;
    -moz-transform: none;
    -webkit-transform: none;
    -o-transform: none;
    transform: none;
}

You will need to purge your website cache, front-end cache (Ctrl+F5) and purge any CDN to see the changes.

If you would like to disable them sitewide you can go to Theme Options > Miscellaneous > Option: ‘Site-Wide Animations*’ and select either ‘Disable on all devices’ or ‘Disable on mobile devices only’.

To override the post-content-masonry.php file in the KLEO Child theme you will need to create a folder title ‘page-parts’ within the Child theme and copy the file into it. You can then safely make any edits you desire and they’ll be automatically used.

Thanks,

Kieran

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[Kieran_SQ]

Good morning Brian,

Thanks for sending those details through, I have now logged into your site to view the issue. I think I have rectified the issue, please visit your site and press Ctrl+F5 to clear the cache and check for the changes.

I did the following

– WP Admin > Slider Revolution > Slider Revolution > Edit Slider
– Highlighted search shortcode and centered the item (see screenshot)
– Added custom CSS to the slider (see screenshot and below)

.kleo-search-form {max-width: unset;min-width: 600px;}

You can always edit the CSS if you wish to make the search bar smaller or larger by adjusting the 600px value.

Let me know if this works for you.

Thanks,

Kieran

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[Kieran_SQ]

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Can you update this ticket with login credentials so I can take a look at the issue please? Currently your site is in maintenance mode.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Also, if you look at the waterfall chart here https://gtmetrix.com/reports/www.archicostudio.com/sdN0zibc you will see that 30.11s of the load time from the UK out of the total 32.10s was loading one file in particular.

This is a cache file from W3 Total Cache, it may be worth checking your settings in this plugin to see if there is an issue – or trying a different caching plugin altogether.

Kieran

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[Kieran_SQ]

Hi,

There is no conflict between the two, I and many of our customers use the plugin on their KLEO based sites.

If you’re still receiving the Error 500 you can use SFTP / FTP or your hosts file browser to navigate to /wp-content/plugins/ and delete the folder that contains the autoptimize plugin. This will restore the site if the plugin is the cause of the Error 500.

If this plugin does not work for you in your setup you can try searching for and using one of the many other free options available under WP Admin > Plugins > Add New > Search: ‘Combine JS’, ‘Combine JavaScript’ or ‘Combine CSS’

Where is your server located? What is your target audience (Country)?

Kieran

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I will refer your ticket to a developer for review. They’ll be in touch as soon as they can, Monday to Friday, East European Time.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

This feature combines the theme CSS & JS, if you would like to further combine WordPress core, plugin and miscellaneous scripts you should try the Autoptimize plugin by Frank Goossens which you can find for free here https://wordpress.org/plugins/autoptimize/.

I ran your site through GTmetrix and generated this report for you https://gtmetrix.com/reports/www.archicostudio.com/xyIEuiwM. There are a couple of items to address – opening each item reveals information on how to address these.

When I access your site from the USA I get a first load time of 1.3s and a repaint time of 0.9s which is a very respectable page load time for both.

You may wish to consider adding a free or premium SSL certificate to your site as it will allow you to use HTTP2 which can download files in parallel instead of one at a time.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

It is not currently a feature of the theme to enable the social sharing buttons on activity updates. It is being discussed as a possible feature but this will take some time to code if we decide to go forward with the idea.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

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