Kieran_SQ

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Please go to WP Admin > Plugins > Add New and install ‘Really Simple SSL’. Once installed and activated you should configure the plugin. The plugin may tell you that X file is not writeable and will provide you with a small snippet of code to manually update.

Once completed purge all caches – server, WordPress and browser.

Let me know,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Glad you found the plugin causing the issue. Some plugins that manipulate the menus in WordPress don’t call their code appropriately and as such cause an error with K Elements (menu icons etc).

As an alternative to the plugin you were using you could use Menu Item Visibility Control which can be found via WP Admin > Plugins > Add New for free.

https://wordpress.org/plugins/menu-items-visibility-control/

If you do install this plugin each menu item will have a new field titled ‘Visibility’ you can add the below code snippets into this field to show menu items to logged in or logged out users.

Logged in only
is_user_logged_in()

Logged out only
!is_user_logged_in()

You can use any number of conditional statements and tags in this section. See here for more information https://codex.wordpress.org/Conditional_Tags.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I need to see what CSS you already have in place live on the site. Can you please update this ticket, in a private reply, with admin login credentials so I can check this out.

Specifically what visual are you trying to achieve so I can I have a better idea of what CSS I need to send you.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Great to hear, I look forward to seeing this fix in a future release.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi Martin,

Thanks for reporting the bug to the BuddyPress team. Please let me know when you get a response on the other ticket.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

No worries, happy to help 🙂 Feel free to open a new ticket any time with any other questions or issues and we’ll be happy to assist again.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hey there,

No worries at all – we’re happy to help, and thanks so much for the kind words here and in your review. Make sure your customer tells everyone 😉

All the very best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Yes, I translated all strings with Loco Translate.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi Arwin,

Support services for KLEO will automatically expire 6 months after purchase but can be extended at any time – there is no way to pause or suspend this initial timer as it is tied to your purchase date.

However there is no renewal costs involved with KLEO and you pick and choose when to use our theme. Whether that is today, or two years from now.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Glad I could help. If you have any other questions or experience any issues please feel free to open a new ticket and we’ll be happy to assist.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I can’t do anything about the side scrolling as that is a feature of the theme. But if you wish to change the size of the text used then please try the below snippet in your BuddyApp Child theme.

COPY CODE

#item-nav div.item-list-tabs ul li a {
    font-size: 1em;
}

Make sure to purge all of your caches to see the changes.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I will assign this ticket to a higher level of support for review. They’ll be in touch with you as soon as they can, Monday to Friday, East European Time.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Thank you very much 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi Martin,

When you have a link for the ticket would you mind passing it along just for reference?

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Just a quick follow up. I tested your site again this morning in Google Chrome, Firefox, Opera and IE and no longer see the issue. I also got feedback from 2 of my colleagues who do not see the redirect issue either.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I’ll respond in the same numbered format for ease of tracking

1. Great to hear!

2. Please go to WP Admin > Appearance > KLEO Demo Data to import the demo ‘Travel Destination’ which is the first option on the page

3. Please go to WP Admin > Users > Profile Search. Do you have any forms there at all? If you do, open each of them, and press save – even if you made no changes. Once all of them have been saved, check the page again, does the form show?

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi Martin,

Great to hear 🙂 I’ll keep this marked as not solved, feel free to keep me updated with the process of the other support ticket.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

The Envato Marketplace plugin handles updates and installs of products you have purchased through their marketplace (KLEO), plugins that come bundled with KLEO are not handled through Envato.

To install any of the bundled plugins with KLEO please go to WP Admin > Appearance > Install Plugins. In your case please click the link titled ‘Install’ under the plugin name ‘SideKick – Interactive Tutorials’.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

The brief flash of the options being hidden will always be shown unfortunately, this is not something I can resolve with CSS for you. BuddyPress requires this field to always be present and for the value to always be everyone – this may indeed be a bug with BuddyPress in general and you’ll need to open a ticket on the BuddyPress support site to address this https://buddypress.org/support/.

You can use the below CSS in your KLEO Child theme’s style.css to even out the width of the WordPress fields on the left

COPY CODE

.registration input#signup_email {
    width: 90%;
}
.registration input#signup_password {
    width: 90% !important;
}
.registration input#signup_password_confirm {
    width: 90% !important;
}
.registration div#tandc-checkbox {
    margin-top: 30px !important;
}

The last line, tandc-checkbox, adds a margin to the Terms & Conditions box present on your registration page so that it sits better on the page. If you end up adding more BuddyPress fields to the registration page you may wish to remove this line.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi Martin,

I have accessed your site and applied the below CSS to your KLEO Child theme via WP Admin > Appearance > Editor > KLEO Child > Style.css (line 65).

COPY CODE

p#field-visibility-settings-toggle-1 {
    display: none;
}

Please disable maintenance mode again and access your site as a logged out visitor to see the changes. You may need to clear your browsers cache when viewing the register page (Ctrl+F5).

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

It’s possible that you have other plugins conflicting with the code we have in place. Did you disable the plugins to see if the issue is resolved by doing so? I can see you have other plugins that are related to Facebook so it is important to complete this step.

Please let me know,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Can you please do the following and let me know if the issue persists

– Purge then disable all caching
– Disable any CDN
– Ensure you have the latest versions of all installed bundled plugins by going to WP Admin > Appearance > Install Plugins
– Disable all plugins except for K Elements and WP Bakery

Once you have completed the steps from above, go to your home page and press Ctrl+F5 to clear the browsers cache. Then test and see what results you get.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

No worries, happy to help 🙂 Thanks for the kind words – if you have a spare 30 seconds today please consider leaving the support received and/or KLEO a review on Theme Forest, every review helps.

https://themeforest.net/item/kleo-pro-community-focused-multipurpose-buddypress-theme/reviews/6776630

I’ll keep you posted on the other issue.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

To enable the user avatar in the meta you can go to WP Admin > Theme Options > Blog and scroll down to Meta settings. Under the Meta settings heading you’ll see an option titled ‘Display Meta Fields’, select this box and then select the option ‘Author Avatar’. This option works with or without BuddyPress activated. I have attached a screenshot of the back-end which shows this option and it’s location for you.

I have forwarded your test URL to my colleagues for them to test if they also get the same issue when accessing your site. When I have feedback from them I will let you know.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

Attachments:

You must be logged in to view attached files.

[Kieran_SQ]

Hi,

Still the same issue with the redirect for me, I have attached a video showing the issue for you

https://drive.google.com/file/d/1sBGHiTKtuJGbU2I7tMn82JS5IJOb9ZA4/view

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

To create a default album with a privacy setting you would need to use two rtMedia addon plugins https://rtmedia.io/products/rtmedia-default-albums/ and https://rtmedia.io/products/rtmedia-album-privacy/.

If you plan to purchase these plugins please make sure to reach out to their pre-sales team with any related questions as they’re best informed to answer further queries on this specific subject.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Author]

Posts