Kieran_SQ

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi Chance,

Very glad to hear this is now resolved. Feel free to open a new ticket any time and we’ll be happy to assist.

All the best,

Kieran

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[Kieran_SQ]

Hi,

Please make sure you have your ThemeForest username and API details input into WP Admin > Theme Options > Theme Update and then check WP Admin > Dashboard > Updates. You will have an update for KLEO (4.3.7) which addresses these issue.

Once you have installed this update you will need to go to WP Admin > Settings > BuddyPress > Tab: ‘Options’ > Option: ‘Template Pack’ and update it to ‘BuddyPress Legacy’.

Purge your website cache, CDN and front-end cache (Ctrl+F5) to see changes.

Thanks,

Kieran

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If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I have moved this to Feature Requests for you, please feel free to vote.

All the best,

Kieran

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If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hi,

Glad this is now working for you. If you do translate KLEO and K Elements into Russian we would be very happy to include it within the theme and credit you in the changelog.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

You already have the code to change this in your functions.php file, go to WP Admin > Appearance > Editor > SweetDate Child > Functions.php and go to line number 67

You’ll see the below

$kleo_config['bp_members_details_field'] = 'About me';

After renaming your field replace the text About me on line 67 with the exact case sensitive text of the renamed field. Clear all of your caches to see the changes.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You can use the below CSS to set the height automatically on small screens

COPY CODE

@media only screen and (max-width: 940px) {
.directory .search-item .author {
    height: auto;
}
}

Also, you have updated BuddyPress to 3.0 and you may experience issues as SweetDate is not yet compatible with the latest, vast, changes to BuddyPress. If you experience any issue please follow the below steps

Restore BuddyPress 2.9.4
– Download BuddyPress 2.9.4 here https://downloads.wordpress.org/plugin/buddypress.2.9.4.zip
– Extract the .zip folder on your computer
– Connect to your site via SFTP / FTP and navigate to /wp-content/plugins/
– Delete the contents of the /buddypress/ folder within /wp-content/plugins/
– Upload the contents of the extracted .zip file into the /buddypress/ folder
– Clear your website cache, CDN and your front-end cache (Ctrl+F5)
– Await an update to SweetDate for BuddyPress 3.0

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You can assign static pages for the home page or for posts by going to WP Admin > Settings > Reading > Heading: ‘Your homepage displays’ > Option: ‘A static page (select below)’ and select your desired page for home and posts from the two respective drop down menus that appear.

Thanks,

Kieran

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Attachments:

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

You’re most welcome. Feel free to open a new ticket any time with any other questions and we’ll be happy to help.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Please use the below custom CSS in conjunction with the above to ensure images within this div are aligned center.

COPY CODE

#wpa_bp_achievements_hold img {
    float: unset;
}

If you’d like to give the images a little more breathing room and sit better within the content please try the below CSS instead

COPY CODE

#wpa_bp_achievements_hold img {
    float: unset;
    margin-top: 15px;
}

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Glad that it is resolved now. Feel free to open a new ticket any time with any other questions and we’ll be happy to help.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

We have just pushed an update to support BuddyPress 3.0 legacy templates. Please install the latest version of KLEO (4.3.7) and then go to WP Admin > Settings > BuddyPress > Tab: ‘Options’ > Option: ‘Template Pack’ > Select: ‘BuddyPress Legacy’ and save.

Once you have done this purge your website cache, CDN and local cache (Ctrl+F5) to see changes.

Please let me know is this resolves some or all of the issues.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

We have just pushed an update to support BuddyPress 3.0 legacy templates. Please install the latest version of KLEO (4.3.7) and then go to WP Admin > Settings > BuddyPress > Tab: ‘Options’ > Option: ‘Template Pack’ > Select: ‘BuddyPress Legacy’ and save.

Once you have done this purge your website cache, CDN and local cache (Ctrl+F5) to see changes.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

The badges are displayed as intended by the plugin author. If you would like me to send you CSS to adjust this then please send me a link to a profile that has two or more badges on their profile.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I would imagine this is possible but it is currently not a feature of the theme. It would take considerable time to create and is therefore not something we can create for you via the support forum within the scope of the support offered.

If this is something you needed soon / immediately then you should contact either one of our developers at dev@seventhqueen.com or a third party developer to create this for you.

However I think this is a good idea. Would you mind if I moved this ticket to Feature Requests for the community to vote on?

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Update:

We’re pushing an update for KLEO today to add support for BuddyPress legacy templates.

Please check for the update in WP Admin > Dashboard > Updates. Make sure you have entered your ThemeForest username and API key in WP Admin > Theme Options > Updates to receive this update.

Once you have installed the theme update please follow the option 1 from my above reply.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I can see the image bg-body.gif has been loaded from Theme Options > Layout Settings > Option: ‘Layout / Boxed’ > Option: ‘Background’. You can either upload the image again (I have attached it below for you) or I can do this for you to generate a path with https://.

The other image is definitely coming from the page and is a custom image that you have made yourself. It is within a div with a class spu-box, which I am guessing is coming from a plugin called Simple PopUp (see screenshot). Check the settings for this plugin.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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Attachments:

You must be logged in to view attached files.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

This is coming from updating to BuddyPress 3.0 and we do not currently have support for this.

To restore functionality to your site please do one of the following

1. BuddyPress Legacy Templates

– Go to WP Admin > Settings > BuddyPress > Tab: ‘Options’ > Scroll to: ‘Template Pack’ and select ‘BuddyPress Legacy’ from the drop down menu
– Save your options, clear your website cache, CDN and your front-end cache (Ctrl+F5)

2. Restore BuddyPress 2.9.4
– Download BuddyPress 2.9.4 here https://downloads.wordpress.org/plugin/buddypress.2.9.4.zip
– Extract the .zip folder on your computer
– Connect to your site via SFTP / FTP and navigate to /wp-content/plugins/
– Delete the contents of the /buddypress/ folder within /wp-content/plugins/
– Upload the contents of the extracted .zip file into the /buddypress/ folder
– Clear your website cache, CDN and your front-end cache (Ctrl+F5)
– Await an update to KLEO for BuddyPress 3.0

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Your members directory is set to private and I will therefore need login credentials to test this issue. Please update this ticket, in a private reply, with credentials for your site so I can look into this.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

The profile matching works off of profile fields and matches directly with the options selected. If you have options A, B, C, D , E and F in a drop down and a user selects D it will only be able to match on D.

However, you can use a multi select box as the field type instead of a drop down which will allow a user to select more than one option (Ctrl+click), this means it can match on A, B, C, D, E and/or F. If a user selects A and B and leaves the other options blank it will match on users that have A and/or B.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for contacting us about the Gutenberg Editor. We are indeed working on compatibility and we will release this before the new editor releases. It is still unclear at what point the new editor will be rolled into WordPress core and the versioning of WordPress and timing appears to have been adjusted.

When the editor does release you will have the option to disable it via a plugin and continue using the classic editor if you so wish. The impact it will have on WP Bakery (formerly Visual Composer) still remains unclear and as soon as we have more information we will of course let you, our customers, know immediately.

Updated documentation will follow for any theme specific functions or elements but it will be down to individual users to train themselves, staff or customers on how to use WordPress.

Hope this helps,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

It is indeed a CSS issue with the plugin, please try the below CSS in your KLEO Child theme’s style.css by going to WP Admin > Appearance > Editor > KLEO Child > Style.css or in Theme Options > General Settings > Scroll to: ‘Quick CSS’

COPY CODE

#wpa_bp_achievements_hold {
    margin-left: auto;
    margin-right: auto;
}

This CSS will make the content sit better within the space. You can adjust the width of the plugin content from it’s current settings by using the below CSS instead of the above. Change 450px to suit your needs.

COPY CODE

#wpa_bp_achievements_hold {
    max-width: 450px !important;
    margin-left: auto;
    margin-right: auto;
}

Make sure to purge your website cache, CDN and local cache (Ctrl+F5) to see any changes.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Please go to WP Admin > Pages > Homepage (or other affected pages), remove the two images from your content that are causing the issue and upload the images again in the correct place.

It looks like you may have uploaded these images before switching to SSL and they have kept their path as http:// instead of https://. Carrying out the steps above should rectify the issue. If not please let me know and provide admin credentials for your site in a private reply so I can look into this for you.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

For me it’s 12:25 AM (EDT) and I won’t be around in the morning / early afternoon tomorrow. If you do not have a reply from Laura by the time I am back then I will be happy to assist you with your other ticket.

Sorry for the delay,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I just checked your site and found the same, glad it is sorted. You can do a purge of your front-end cache by pressing Ctrl+F5 on the page in question when making CSS changes.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You’re welcome 🙂 Feel free to open a new ticket any time and we’ll be happy to assist.

If you have a spare moment this evening please consider leaving KLEO / support received a review on ThemeForest. All reviews really do help us.

https://themeforest.net/item/kleo-pro-community-focused-multipurpose-buddypress-theme/reviews/6776630

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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