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  • in reply to: Different colors front page and profile details ? #14046
     Abe
    Keymaster

    If you need to style different elements individually that is outside the scope of Theme options – Styling options you need to know some CSS and HTML so you can go deeper in customizations.

    Doing custom work is outside the scope of this support forum and you should hire a web developer to help you with any custom changes you need. I am sure you understand this.

    We gave you a link to WordPress hierarchy but this is not related to that and it is only a matter of styling based on different body tag classes and other specific elements you want to customize

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    in reply to: problem with Icons #14044
     Abe
    Keymaster

    … if you add it to the title add it like: .. You have my examples above

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    in reply to: STEPS TO UPDATE KLEO THEME AND PLUGINS #14043
     Abe
    Keymaster

    The size of the image is fine. I will say again: please make sure in the child theme you do not have this file page-parts\post-content-masonry.php If you have it please delete it

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    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    in reply to: Create new account – register form problems #14042
     Abe
    Keymaster

    Hi, our support email is themesupport@seventhqueen.com. Right now we can’t do any custom work but we are creating a specialized department for that in the near future. Until then please co to microlancer.com and you will find a developer to help you.

    Thanks

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    in reply to: monitor private messages #14041
     Abe
    Keymaster

    Hi, We are working on a plugin to do that since you can’t find anything regarding that problem. We will provide it for free to our theme clients

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    in reply to: bp album install problem #14040
     Abe
    Keymaster

    If you want to use the stand-alone plugin, please go to Sweetdate – Buddypress and disable our included version

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    in reply to: hide-for-small in 3-cols #14037
     Abe
    Keymaster

    Check them by resizing the browser window. Also that definitely should work if they are added. Check the page generated source or inspect the element

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    in reply to: Can't login black screen #14035
     Abe
    Keymaster

    Is this ok now? Can we close the topic?

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    in reply to: Facebook registration. #14034
     Abe
    Keymaster

    Thanks Kieran. Glad you found a solution. We have that in mind but right now we are taking care of Woocommerce integration and a Portfolio shortcode and post type

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    in reply to: Visual Composer is not working #14033
     Abe
    Keymaster

    They say that that file is really missing and you should put it manually by FTP in wp-content/plugins/js_composer/assets/lib/php.default/php.default.min.js?ver=4.0.3″
    Here is the file: https://archived.seventhqueen.com/files/kleo/php.default.min.js

    Staff answer:
    ” Ok I guess that is the problem. We have that file at our end. I have attached it with the reply, please add it to that directory and kindly check.
    Thank you,”

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    in reply to: drop-down list problem on mobile #14031
     Abe
    Keymaster

    Hi, We are doing some tests and get back to you.
    Thanks

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    in reply to: Visual Composer is not working #14030
     Abe
    Keymaster

    Hi @amine, here is the converstion status for Visual composer until now:

    Hi, We seem to have a Javascript error that isn’t allowing us to use the plugin:
    “NetworkError: 404 Not Found – http://xxx/wp-content/plugins/js_composer/assets/lib/php.default/php.default.min.js?ver=4.0.3″

    and this message is not dissapearing:
    Loading, please wait…

    Rohan Khandeparkar
    said 4 days ago
    Hi SeventhQueen,

    Looks like a js conflict. Please share the login credentials and the login url, So I can have a look at it.

    Thank you,

    Ticket: http://wpbakery.freshdesk.com/helpdesk/tickets/xxx
    SeventhQueen
    said 4 days ago
    Hi, Here are the credentials

    website: http://www.xxx.com/wp-admin
    Username: xxx
    Password: xxx

    Please let me know what can be done. There aren’t any plugins that might cause this.
    Rohan Khandeparkar
    said 3 days ago
    Hi SeventhQueen,

    Is the website under development, So I can try a few things?

    Ticket: http://wpbakery.freshdesk.com/helpdesk/tickets/xxx
    SeventhQueen
    said 3 days ago
    Yes you can do whatever tests you need please

    Rohan Khandeparkar
    said 1 day ago
    Hi SeventhQueen,

    Quiet strange. Nothing seem to work, I tried deactivating the plugins and switching over the theme to default twenty fourteen. Can you please try updating the plugin to our latest version 4.0.4 if that helps.

    Thank you,

    Ticket: http://wpbakery.freshdesk.com/helpdesk/tickets/xxx
    SeventhQueen
    said 1 day ago
    Hi, We have updated it to 4.0.4 and it is the same…
    What this supposed to be since it is not found?? js_composer/assets/lib/php.default/php.default.min.js?ver=4.0.4”

    Please provide some help on this
    Rohan Khandeparkar
    said about 24 hours ago
    Hi SeventhQueen,

    I am a bit stumped on this issue/problem faced by you. I am sure the file is present, but somehow it shows 404 error for it. Do you have any other website on the same server which is running visual composer, facing the same issue?

    Thank you,

    Ticket: http://wpbakery.freshdesk.com/helpdesk/tickets/xxx
    SeventhQueen
    said 5 minutes ago
    Hi, If you have checked you would have seen that file is not there and I don’t think that files should be requested. Please pass this to a higher level of support. Thanks

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    in reply to: Translation #14029
     Abe
    Keymaster

    Only the topic creator and us can do that.

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    in reply to: Translation #14028
     Abe
    Keymaster

    Hi, If that string is here: sweetdate/bbpress/user-subscriptions.php:19 then it belongs to bbpress since that only overrides bbPress templates in our own theme

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    in reply to: Visual Composer Not Respecting Columns #14026
     Abe
    Keymaster

    Hi, That issue comes from one of your plugins. We tried to deactivate a few but there are plenty so please deactivate some plugins and see which is causing this

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    in reply to: Caching #14025
     Abe
    Keymaster

    Thanks, we upgraded it to KLEO 😀 with a bit of adjustments for the support part. Glad you like it

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    in reply to: Link to 'Create Account Page' #14022
     Abe
    Keymaster

    That is right 😀
    Glad you figured it out.

    Topic closed.

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    in reply to: Turn Sidebar Off Register Page #14021
     Abe
    Keymaster

    Hi, We will do some tests with that, thanks for the suggestion.

    Thanks ThemeVal for appreciating our work

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    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    in reply to: WP login #14015
     Abe
    Keymaster

    Hi, In Appearance – Menus you have two menu location, Primary and Top. Add a menu to the Top location and if you want to add Buddypress related links, enabled them from Screen Options – Buddypress

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    in reply to: Combining Footers #14014
     Abe
    Keymaster

    Hi there, Sorry for the late reply.
    You can do it this way which also implies doing small changes to wp-content\themes\kleo\sidebar-footer.php
    You can take this content where I have left only one widget area and commented the other three and stretched the remaining one to 100%: http://pastebin.com/jxeFAJ2f

    Then you add your text widget to Footer 1 area and center it by CSS with text-align:center property

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    in reply to: PMPro register button doesn't work. #13985
     Abe
    Keymaster

    Hi, Go to Membership – Advanced Settings and you can set those button to whatever links you need.

    Cheers

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    in reply to: Custom Top Menu #13983
     Abe
    Keymaster

    Roger, @sharmstr gave you a print-screen to show you where to find it. I know it is 1st of April, are you trying to trick us? 🙂

    Maybe your user isn’t the Administrator on that site

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    in reply to: Need a bit of help #13958
     Abe
    Keymaster

    Hi, It is exactly the code sharmstr provided but changed the class:

    COPY CODE
    
    .template-page.col-sm-push-3 .wrap-content {
    background-color: rgba(255, 255, 255, 0.9);
    }
    
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    in reply to: Visual Composer Not Respecting Columns #13957
     Abe
    Keymaster

    Hi, Thank you very much.
    Give us access to your site but we haven’t seen this until now. When you add a Row element you have to option to split it in columns when you hover the added Row

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    in reply to: Add Your Example Sweetdate Site #13937
     Abe
    Keymaster

    Also please check your registered email address since we are getting non delivery reports saying that the domain wasn’t found

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    in reply to: Complete Signup bug? #13936
     Abe
    Keymaster

    Great. I am glad you sorted all out.

    Cheers

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    in reply to: Add Your Example Sweetdate Site #13935
     Abe
    Keymaster

    Hi, Please see this sticky topic: https://archived.seventhqueen.com/forums/topic/sweetdate-wp-showcase

    Will close this one so we can keep them in one place

    Cheers

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    in reply to: Visual Composer is not working #13934
     Abe
    Keymaster

    Hi sermsak, You should go to Settings – Visual composer and see if you enabled it for Pages. That notice about the license you should ignore since it is bundled in the Kleo theme and you don’t need any activation

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    in reply to: Plugins used by other members #13923
     Abe
    Keymaster

    Those plugins are recommended by users and they should work. Do a search on google by their name to find them

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    in reply to: Please help- Registration Question #13859
     Abe
    Keymaster

    Hi, If you click the Register button if will take you to the Register page, isn’t that OK?

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    in reply to: Styling Options not working #13858
     Abe
    Keymaster

    Great kyler.

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    in reply to: Styling Options not working #13856
     Abe
    Keymaster

    Hi kyler, You mean that you are saving the options from Theme options menu and they have no impact in front-end? Give us a link to your site please and also credentials to take a look. You can mark the reply as private

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    in reply to: Top menu – different coloured fonts #13855
     Abe
    Keymaster

    Hi, you should do this using CSS. You can inspect those specific elements and add a css rule in Sweetdate – Styling options – Quick css like this:

    COPY CODE
    
    #my-menu-item-1 {color: blue;}
    

    where my-menu-item-1 is the id attribute of an element

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    in reply to: How to add more fields #13852
     Abe
    Keymaster

    Hi, Those fields are configurable from Admin – Users – Profile fields

    Cheers

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    in reply to: Changing the header menu / broken theme #13847
     Abe
    Keymaster

    You should have both of the themes installed but activate the child theme. You should connect by FTP and put the theme extracted files manually in wp-content/themes/. Each theme must have a style.css in the root of the folder

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    in reply to: Add Tab To Members profile #13846
     Abe
    Keymaster

    If you still can’t make it give me the name of your profile Groups as in Users – Profile fields and I will give the code that should be added

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    in reply to: Add Tab To Members profile #13845
     Abe
    Keymaster

    Hi, Your path from no. 2 is probably a backup of yours since we haven’t instructed anyone to use that.
    If the code is right in no. 2 path, then copy the code to no. 1 right path
    The code added should follow this example: https://archived.seventhqueen.com/forums/topic/how-to-add-more-tabs-next-to-the-profile-image

    Normally if you haven’t changed the profile fields Group names, they should appear by default just like in our demo

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    in reply to: [kleo_members_stats field="City" value="Barcelona"] #13843
     Abe
    Keymaster

    Thanks for noticing this, we will update the documentation.

    Topic closed

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    in reply to: problems and needs #13842
     Abe
    Keymaster

    Hi, Yes please “translate” them to English if your site is in English. WordPress allows you to change strings this way without changing those files.

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    in reply to: Profile Header Information #13841
     Abe
    Keymaster

    Hi there, If you have different names for the Profile Groups then you can see this topic that shows you how to show them: https://archived.seventhqueen.com/forums/topic/how-to-add-more-tabs-next-to-the-profile-image

    Also we are working on a feature to select those from admin area without code intervention

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