Abe

[Abe]

Hi, I am very sorry for the late reply. Please provide me also FTP access to do some proper tests. Also make sure the admin credentials are still valid.

Your issue is not related to our theme but I will inspect the issue for you and let you know where does it come from.

Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Hello, the first image you have attached saying that is the homepage is actually our theme presentation page and it just presents the theme features and is not part of the theme. The dashboard page is actually set as the homepage in our demo wordpress site.

What we did there is we set up a html page to present the theme features and installed the buddyapp site in the /demo path.

Let me know if I can help you with anything else. If you need that page, the html one, I can attach it here to use it if you find it useful.

All the best

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Hi again, until our next theme update please go to Appearance – Theme options – Quick css section and add this css snippet to make the submenu scrollable. This will be added in the next update so you will be free to remove it when you update.

COPY CODE

  .second-menu .my-profile-wrapper .submenu {
    max-height: 400px;
    overflow: auto;
  }

Thanks and don’t forget to rate us 5 stars on Themeforest if you like our work.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Hello and thanks for your purchase.
We will look into it right away and provide you a solution until Monday. Hopefully the time frame suits your project launch.

All the best

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

it will need some template change to remove the container class from the header.

Thanks

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Hello, we don’t override any plugin templates. I don’t know if is right to rename the plugin. The plugin we recommend is the regular plugin and you can disable it anytime. You need to know how the premium plugin works.. meaning if you need to disable the regular one or just install it with the regular one installed.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Hi, Not yet but we will make it these weeks in an update. So basically you want to show just from one category but hide the first one that appears(the title)
Thank you.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Please update to the latest Kleo version 3.1 and that should be fixed.

Let me know how it works and sorry for the late reply

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Sorry for the late reply.
Unfortunately right now it is not possible to override the config file and only to change it in the main file

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Hi, that would be hard to replicate locally. So no errors in the error log? Also you can use the child theme if you want to add some code for debugging.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Also don’t forget to rate us 5 stars on Themeforest if you like our product and services

All the best

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

I updated a file lib/theme-options.php that is available also in the new update

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

I was installing the plugins to test if everything is fine and the wordpress install was deleted by you or someone who has access, just to let you know.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Hi there, I have just activated the theme on your install. Version 1.0.1 is also available and you can update it if you want

Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Also version 1.0.1 for BuddyApp was just released to fix this.

CHeers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Hi, or maybe increase php file upload size on your hosting to allow us to upload it from wordpress admin

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

You need to unzip the file and put the .php file in wp-content/themes/buddyapp/lib folder and replace the existing file

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Hi there, it seems like a php version incompatibility

Please replace the file attached on your server to fix it

We will include the fix in the next update so no need to worry when updating.

Thanks for your purchase

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

Attachments:

You must be logged in to view attached files.

[Abe]

Hi, that will be released in KLEO 4.0 coming in November

Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Miriam, haven’t you made some custom changes in your templates or with custom code?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Hello, first thing you should download the latest Kleo version from Themeforest, which at the moment is 3.0.10 and then update any plugins if you are prompted to.

The next thing to do is to disable all the extra plugins that weren’t recommended by Kleo, so leave K-elements enabled and all the other that you were prompted. After you have disabled the plugins you need to retest since those errors can’t come from the theme.

The latest Visual composer plugin included is 4.7.3

Let me know how that works

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Kleo does not interfere in the BuddyPress registration/activation process so that should only be related to the plugin and that is why I suggested the deactivation plugin since the key part belongs to BuddyPress

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

I see you rated us 1 star wherever you could but we are professionals and helping you with your questions as any other client. So try to be understanding and comply to our forum rules that implies respecting us by not asking two same question in different topics and consider the forum hours.

Also you need to properly test if indeed is a theme problem before posting here.
And when I recommend something to you then you should consider it since you are a novice in wordpress and I have built themes in wordpress.

If you respect that then we will br bestfriends 😉

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

I think you are not reading my answer. Insgave you a link with a plugin that does that and the theme does nothing about the activation key…. IS ALL BUDDYPRESS

please don’t be like this since your whole attitude on this forums will bring your account suspended

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Tickets always get answers so you will wait for the queue to be cleared and get an answer. Also you should read our working times shown in the sidebar

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

I see you already created a new topic about this so please don’t create duplicate questions

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Hi, by default Buddypress should send you to a page where the account is automatically confirmed. Trying to access that page again could make this happen.
If you want you cab disable this step by installing https://wordpress.org/plugins/bp-disable-activation-reloaded/

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Hi. You can also try a plugin that minifies resources like BWP minify and enable Cloudflare on your domain.

If caching is properly configured you should see great improvements

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

I looked at your style.css version and is not the latest version. Kleo is at 3.0.10
You should have enabled theme updates from THeme settings for automatic updates

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Glad to hear it is resolved. The text from the tab should be edited from the tab shortcode.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

@rbs100 we only want to help here but you are not telling us what you want to do and you are attaching the same image over and over. You can set a page as you homepage and then use the Visual composer to build pages. Radu already showed you how to achieve 3 columns page.

If is something else that you need other than the 3 columns setup please let us know but please be more specific otherwise we are wasting everyone time here

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Waiting to rtMedia team to respond and I will let you know

Thanks

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

You are attaching the same image as before. I already told you, that is a whole page. What exactly from it you want to use??

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

In WP ADMIN – Settings – BUddypress – Site Tracking
that option should be enabled

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Yes I can easily contact rtmedia team but first I will need to check locally.

Thanks, I will keep you posted

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

For sure but for what exactly? That image is a screenshot of an article that was set to have two sidebars from the post edit page. The login form you see there is a widget called BUddyPress login

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

If you are talking about this image https://cdn.seventhqueen.com/sq-support/wp-content/uploads/2015/10/k7.png

That image is to present the theme in the demo and is actually a print screen from the theme. Those widgets exist and you just need to add the Buddypress login to your Main sidebar if that what the problem is.

So, to clear the confusion. . In the demo we present some theme features using images. … what other way to show a printscreen of a section?

And if you want to use a certain element from the print screen then of course it is in the theme since we don’t show you something that cannot be achieved 🙂

So just be more specific on what elements you want to add so we can tell you.

Thanks

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Okay so please explain again what you want to achieve since I don’t understand anymore. I already gave you 3 shortcodes that are from the theme and generate that dynamic data and only one remains with the total groups to be added in next update coming next month.

Thanks

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Indeed, this is what my colleague should have told you in the first place and those are the steps to take to ensure it is theme problem.

We help you with any bugs that you find but please do the tests to ensure we are talking about something related to the theme.

All the best and sorry for any inconvenience.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

For sure. I will appreciate it if you can provide me your translation once is ready.

Thanks

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Author]

Posts