Kieran_SQ

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Great! Feel free to open a new ticket any time, and we’ll be happy to help 🙂

Thanks,

Kieran

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If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I have not tested any specific plugin for exporting only BuddyPress members and the associated data. This plugin however comes recommended on the BuddyPress.org support forum

Plugin http://www.youngtechleads.com/buddypress-members-export/

Recommendation https://buddypress.org/support/topic/import-export-buddypress-data/

And as per my previous reply you can always use the same method in your hosts database tool but select only the BuddyPress and User tables for export.

Thanks,

Kieran

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi Brenden,

I have logged into your site and checked the content of the page, everything is fine, but as per your ticket and my reply random a tags are input into the content when linking text.

As your site is live I didn’t want to randomly make any changes, so please can you put your site into staging, local or maintenance and try the following and let me know the outcomes. Test the page with a link after clearing your website cache and front end cache for each test

– Deactivate all plugins except for K Elements and WP Bakery
– Switch to KLEO from KLEO Child (I can see you’re running KLEO Child but I cannot see the files, if any, that have been modified as the editor has been disabled on the backend)

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

We can help with theme issues and minor customizations to the theme and are unable to assist in custom development via the forums. The screenshot you provided would take around 2 hours to code and style for you and is therefore outside the scope of support.

You should contact a third party developer, or one of our own, to assist you with your custom development. If you wish to speak to one of our developers directly about your request you can email dev@seventhqueen.com with a link to this ticket and as much information as you can about your project.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

To do this you will need to install a third party plugin that handles conditional menus. Personally I use Menu Item Visibility Control which can be installed for free from the WordPress plugin repository.

https://wordpress.org/plugins/menu-items-visibility-control/

If you install this plugin it will add a new field to each item that is within the menu titled ‘Visibility’ where you can enter PHP conditionals and functions.

You can use the below to restrict certain menus to only logged in users or only logged out users

Show only if the user is logged in
is_user_logged_in()

Show only if the user is logged out
!is_user_logged_in()

There are obviously many thousands more ways to use this but this will suit the situation you have described.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

Attachments:

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[Kieran_SQ]

Hi,

I have forwarded your other ticket, regarding the Theme Options issue, to one of our developers so you may wish to hold off on doing a restore.

With the said, so long as you have a full and valid copy of your database you should be fine. All user data from their accounts, to content and information are all stored in the database and nowhere else.

Your host likely had a database tool built into their control panel. They may have phpMyAdmin or another tool but any iteration should allow you to select the database and export the entire thing as either a .sql or .csv file. I would recommend you make two or more copies in different file formats to ensure your data is safe.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Glad this is working for you now 🙂 Feel free to open a new ticket anytime with any other questions and we’ll be happy to help.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi Jenni,

For the SweetDate Theme Options issue I am going to forward this ticket to one of our developers for review as I cannot see where the issue is coming from. They’ll be in touch with you as soon as they can, Monday to Friday, East European Time.

Thank you for your patience,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Thanks for contacting us about enabling / disabling the top bar on a page. You can enable / disable the top bar on your page by going to WP Admin > Pages > Edit: Desired page. Once the page editor has loaded scroll past the main content to the are below titled ‘Theme General Settings’. In the first tab ‘Display settings’ scroll down to the option ‘Top bar status’ and select your desired option, in your case it is ‘Visible’.

Save your changes. If you have aggressive caching on your website you may need to clear it and then clear your local cache (Ctrl+F5) to see the changes.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Thanks for contacting us about the PHP warning you have received. There isn’t enough data to debug this information so please can you contact your host and ask them to share with you your PHP error log. Please upload the contents directly to the ticket in a .txt file so I can review them.

The warning you’re receiving is not necessarily an issue and can be safely ignored as it doesn’t appear to be generating an error. You can turn PHP notices from printing on the front end by following this post http://www.wpbeginner.com/wp-tutorials/how-to-turn-off-php-errors-in-wordpress/

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I have looked at your site and it appears to have an a tag at the start of the text with no content and a miscellaneous a tag at the end of the text. Try going into textview and removing this to see if this resolves the issue. If it doesn’t then please update this ticket, in a private reply, with admin credentials for your site so I can look into this for you.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

Attachments:

You must be logged in to view attached files.

[Kieran_SQ]

Hi,

Thanks for contacting us about BuddyPress Nouveau and KLEO. We have updated KLEO to support the latest BuddyPress update 3.1, however, this is currently legacy support (pre 3.0 templates) and the Nouveau templates are not currently supported.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Glad this is working for you 🙂 Feel free to open a new ticket any time and we’ll be happy to assist.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You can override the inherited colors of this element with the below custom CSS. Please add the below snippet to your KLEO Child theme’s style.css file via WP Admin > Appearance > Editor > KLEO Child > Style.css or in Theme Options > General Settings > Scroll to: ‘Quick CSS’.

COPY CODE

.profile #buddypress .hr-title.hr-full.hr-double {
    border-color: #3c81c0;
}

I used the color from your header for the example but you can change the # value to suit your needs. After saving the custom CSS clear your website cache, CDN and front-end cache to see the changes.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

A user can be a registered member of a site and not have a membership in Paid Memberships Pro which is where we get the term ‘Not member’. Hence a user can be logged in but not have a membership level.

I cannot see your Theme Options either, when did this start happening? It was working previously, have you installed any new plugins or changed any options elsewhere?

I can see the account you shared with me does not have a membership level assigned under WP Admin > Users. Assign this account a membership level and see if the issue you’re experiencing continues.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I’m very sorry to hear that you’ve not had a great experience with our support.

All sales are handled through Envato (ThemeForest) and you will need to initiate a refund via their platform. You can start this process by going to https://themeforest.net/refund_requests/new and filling out the required fields.

Thank you,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You can manually download BuddyPress version 3.0 by going to https://wordpress.org/plugins/buddypress/ and clicking the blue download button at the top right of the main content. Once downloaded you can extract the file locally, connect via SFTP / FTP and navigate to /wp-content/plugins/buddypress/. Delete the contents of the BuddyPress folder and upload the newly downloaded files directly into it.

If you do indeed have a backup of your site before your website went offline then you can restore it instead if you wish to do so.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Thanks so much for the review, very much appreciated!

As before, feel free to open a new ticket any time and we’ll be happy to assist.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

They seem to have changed the layout a little for reviews on ThemeForest. You’ll find the review option at the top right of the main page within the tabbed section titled ‘Overview’.

Thank you for taking the time to leave us a review and sorry for the confusion.

All the best,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Glad to hear it’s working now 🙂 Feel free to open a new ticket any time and we’ll be happy to assist.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Did the update fix your issue?

On a side note I noticed whilst I was logged in that you have three caching plugins installed. Having more than one caching solution activated could hinder performance and lead to errors. You may wish to consider disabling one or more of these plugin.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

We have released a compatibility update for SweetDate (3.2.4) which includes a fix for this issue. You’re currently running an older version of SweetDate (3.2.1) – to fix the issue you will need to update the theme.

Go to WP Admin > Theme Options > Miscellaneous and update the ThemeForest Username and API Key fields with your data. Once you have saved the correct details you will be able to install the update directly from WP Admin > Dashboard > Updates just like any plugin or theme.

If you haven’t generated and API key for ThemeForest before you can follow this article https://archived.seventhqueen.com/general/article/how-to-get-themeforest-api-key

Once you have updated the theme clear your website cache, CDN and front-end cache to see the changes.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Great to hear 🙂 If you have any other questions please feel free to open a new ticket and one of the available support team members will be happy to assist.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Your host doesn’t seem to work too well with the new WordPress code editor so I cannot update your functions.php file via the back-end.

I can see that all of the content from functions.php has been removed, including the opening php tag, which would cause the error you were seeing.

You need to add the below original text back into the functions.php file via SFTP / FTP or your hosts file browser for this file to work properly

COPY CODE

<?php
/**
 * @package WordPress
 * @subpackage BuddyApp
 * @author SeventhQueen <themesupport@seventhqueen.com>
 * @since BuddyApp 1.0
 */

/**
 * BuddyApp Child Theme Functions
 * Add custom code below
*/ 

Once you have added this code you can then add the WP Engine fix below it on a new line, like so

COPY CODE

<?php
/**
 * @package WordPress
 * @subpackage BuddyApp
 * @author SeventhQueen <themesupport@seventhqueen.com>
 * @since BuddyApp 1.0
 */

/**
 * BuddyApp Child Theme Functions
 * Add custom code below
*/ 

add_action( 'wp_enqueue_scripts', 'load_buddypress_js'  );
function load_buddypress_js () {
if (bp_is_group() || is_page( 'activity' )) {
wp_enqueue_script('buddypress_query',plugins_url() . '/buddypress/bp-core/js/jquery-query.min.js',array("jquery"));
wp_enqueue_script('buddypress_members',plugins_url() . '/buddypress/bp-core/js/widget-members.min.js',array("jquery"));
wp_enqueue_script('buddypress_cookie',plugins_url() . '/buddypress/bp-core/js/jquery-cookie.min.js',array("jquery"));
wp_enqueue_script('buddypress_scroll', plugins_url() . '/buddypress/bp-core/js/jquery-scroll-to.min.js', array("jquery"));
wp_enqueue_script('buddypress_js',get_template_directory_uri() . '/buddypress/js/buddypress.min.js',array("jquery"));
}
}

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

My apologies, I should have added the placeholder CSS. Please try the below CSS

COPY CODE

#ajax_search_container input::placeholder {
    color:#ff2f00;
}

Change the # value to suit your needs and clear your caches to see the changes.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

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