Kieran_SQ

[Kieran_SQ]

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[Kieran_SQ]

Hi,

Thanks for letting me know about the cause within JetPack. I can see on GitHub that they’re working on allowing users to define exclusions via PHP. Once they’ve released a supported method I will look at adding an exclusion for this page to make it compatible.

With regards to your other questions raised, I am unable to assist within this ticket as it’s off topic and the ticket belongs to another user. Please continue the discussion in your existing ticket or open a new ticket if required.

All the best,

Kieran

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[Kieran_SQ]

Hi,

I would suggest going through the settings of JetPack and enabling / disabling the features, clearing your cache(s) and testing each setting to see if there is a specific option that is causing the conflict.

Kieran

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[Kieran_SQ]

Hi @wholistichub,

Sorry to hear you’re having the same issues – do you have JetPack installed by chance? If not please carry out the above tests from my earlier reply and let me know your results.

All the best,

Kieran

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[Kieran_SQ]

Hi @mwestrik,

Glad you found the issue, there are many many settings in JetPack so it may be worth doing a similar test to the above with features turned on or off to find the feature that is the culprit.

Kieran

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[Kieran_SQ]

Sounds good to me 🙂

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[Kieran_SQ]

Hi,

You can add multiple different code snippets in that file. Just open the file, scroll to the bottom and add the code on a new line just before the line that states not to edit below this point.

You might also want to add a note before your code so you know in future what the code is doing. You can add a note like this

COPY CODE

// Description of what my code is doing here
YOUR CODE HERE

Kieran

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[Kieran_SQ]

Hi,

If you do, please make sure you make a full backup of the file that I created for you on your server that houses the code you already have in place. But yes, you can also add the code to bp-custom.php

Note: There can be only one bp-custom.php file in /wp-content/plugins/

Kieran.

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[Kieran_SQ]

Hi,

I have looked into this and cannot see any obvious cause on the front-end. I carried out tests locally on a new install of KLEO and also on our demo site and was not able to replicate the same results.

Could you please therefore try the following, test and clear your front-end cache (Ctrl+F5) for each step

Disable any CDN
Disable all caching at the server level
Disable all caching at the WordPress level
Disable all plugins except for BuddyPress, WP Bakery and K Elements (if the issue disappears during this test please enable the plugins one by one – clearing your cache and testing each time until you find the plugin causing the issue)

Please let me know the outcome.

Kieran

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[Kieran_SQ]

Hi,

It certainly uses some of the same queries but that is to expected with x profile fields, however, it is not the same code. You can try it out in functions.php and see what you get 🙂

Kieran

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[Kieran_SQ]

Hi,

I’m not entirely sure, I just checked in Google Chrome – Incognito and it was viewable as per my screenshot without the excessive space.

You may wish to try purging your cache again, logging out or your site, delete all data except for form data and passwords in your browser (Ctrl+Shift+Del) and restarting your browser.

Kieran

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[Kieran_SQ]

Hi,

Looks like it has worked from my end (see screenshot)

Edit: Just read your reply again, glad it is working for you now

Kieran

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[Kieran_SQ]

To really check it out and maybe get you some CSS that works it would need to be enabled on the front-end.

From your screenshot it looks like the below may work.

.oneall_social_login_providers {min-height: unset !important;}

You can see that element has a min-height of 882px set which is also the height of the large space that contains the icons.

Kieran

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[Kieran_SQ]

You’re welcome 🙂

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[Kieran_SQ]

I’m not sure if you can use a .com account, but a .org is free and easy to sign up for 🙂

Let me know the outcome,

All the best,

Kieran

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[Kieran_SQ]

Hi,

You’re welcome, feel free to open a new ticket any time and we’ll be happy to assist.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hi,

Sorry if I gave the wrong impression in my earlier reply. I meant that any new queries during the week should be opened as a new ticket, I am of course available with regards to this and other tickets that I have open with you from the weekend.

The code that you have within bp-custom.php only filters the members directory default loop to show the opposite sex. It will not manipulate / limit the search results for the BP Profile Search plugin as it’s effectively creating a loop based on the criteria at the time. If you need this further functionality you should reach out to the BP Profile Search developer, Andrea, here https://wordpress.org/support/plugin/bp-profile-search

Kieran

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[Kieran_SQ]

Hi,

I can see the caching disabled, thanks for trying that, it’s worth ruling out the cache straight of the bat with all issues like this.

Do you have the ability with your host to put your site in a staging environment, whether live or local? If so please do and try disabling all plugins except for K Elements and BuddyPress (make sure they’re both up to date).

If you do not please make a full backup of your site files and database and place your site into maintenance mode. Once in maintenance mode and you have a full and safe backup please try disabling all plugins except for K Elements and BuddyPress.

Please keep caching disabled for the plugin tests. Once you have deactivated all of the plugins you will need to completely purge your cache on your mobile device (as before) and test to see if the issue is no longer present. If the issue is no longer present please enable the plugins one by one, clearing your cache and testing each time, until the plugin causing the issue is found.

If after these tests the issue is still present please let me know and update this ticket, in a private reply, with admin credentials for your site.

Kieran

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[Kieran_SQ]

Hi,

Can you update this ticket, in a private reply, with some login credentials so I can check this out for you.

Thanks,

Kieran

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[Kieran_SQ]

Hi @Spitus,

Thanks for contacting us about the EU General Data Protection Regulation. I don’t have an immediate answer for you with regards to this so I am going to forward this ticket to the core developer. They’ll be in touch with you as soon as they can. Monday to Friday, East European Time.

Thank you for your patience on this matter,

Kieran

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[Kieran_SQ]

Hi,

I just checked your site on mobile and I can now see the issue. I believe you have WP Fastest Cache installed, please try purging and disabling this plugin – then on your mobile purge all stored data (except for passwords and form data) and see if the issue persists.

Let me know when your caching is disabled so I can test from my end too.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi @shaundrania,

Fantastic, glad it worked out 🙂

I’m not in work during the week and as the above reply is a new/unrelated question to this topic I would appreciate it if you could open this as a new ticket – Laura or Radu will happy to answer.

Thanks,

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Glad I could help 🙂 Feel free to open a new ticket any time with any other questions and we’ll be happy to assist.

Kieran

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[Kieran_SQ]

Glad you have it sorted now, just to confirm, what was the solution for you?

Kieran

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[Kieran_SQ]

Nice! I just saw your KLEO Theme Community Facebook post 🙂

Kieran.

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[Kieran_SQ]

Congratulations! Wonderful news 🙂 I will be sure to let the SQ team know too.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

Hi,

When I click the button I am directed to the Paid Memberships Pro page domain.com/membership-account/ (see screenshot).

It may be worth at this point looking at a local issue. Try clearing your website cache, logging out from your site completely, then press Ctrl+Shift+Del and completely purge all local data from your browser cache (except for form data and passwords) – close your browser and restart your computer. Try logging back in and creating a new user to test in a new incognito / private browser window.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

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