Kieran_SQ

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

When I access your site I do not see that issue. If you have removed the CSS from your SweetDate Child theme then please add it again, at the end of the file, and let me know when you have so I can check.

Thanks,

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Unfortunately it wouldn’t as the mechanism that shrinks the header is not applied on small screen devices so there is nothing to target to reduce the size on mobile.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

To override the default behaviour please add the below custom CSS to your KLEO Child style.css via WP Admin > Appearance > Editor > KLEO Child > Style.css

COPY CODE

@media(max-width:991px) {

    div#header {
        position: fixed;
        top: 0;
        width: 100%;
        z-index: 2;
    }
    #main {
    margin-top: 88px;
    }

}

Make sure to purge your WordPress, server and browser/device cache to see the changes.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

Glad to hear that this is now resolved 🙂 If you have any other questions or experience any issues please feel free to open a new topic and we’ll be happy to assist.

All the best,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

This is doable but it’s a little tricksy.

– First go to WP Admin > Appearance > Menus and add the menu item you wish to use to trigger the contact form. Set the URL as # and text as desired.
– Now at the top of the menu edit screen, click open the ‘Screen Options’ tab and make sure ‘CSS Classes’ is checked.
– Open up the menu item via the editor and set the CSS class as kleo-quick-contact-link. Save your menu and view on the front-end.
– Right click the menu item and inspect it in the console. You’ll see it has many classes but one specifically will tell you the menu item ID. It will look like menu-item-13078. You want to note the number value.
– Copy the below CSS into your KLEO Child theme’s style.css and replace the ID shown in the example below with your own.

COPY CODE

li#menu-item-13078.kleo-quick-contact-link {
    background: unset;
    height: unset;
    width: unset;
    padding: unset;
    margin: unset;
}

Hope this helps,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Glad this worked for you 🙂 Feel free to open a new topic any time with any other questions or issues and we’ll be happy to help.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

No worries, that’s great to hear that it’s now sorted. Feel free to open a new topic any time with any other issues or questions and we’ll be happy to assist.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Please can you go to WP Admin > Themes and install or activate Twenty Seventeen (a default WordPress theme). When this theme is active can you test your issue again. Does the issue you’re facing still exist when using the Twenty Seventeen theme?

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

I am not authorised to send files so I won’t be able to forward those to you. When I access your site I no longer see the error in the console, can you confirm with a website, server and browser cache purge you’re still seeing the error? (screenshot attached).

If you are I will have to forward this ticket on to a higher level of support for review. They’ll be able to provide you with files through an alternative method if needed.

Thanks,

Kieran

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Attachments:

You must be logged in to view attached files.

[Kieran_SQ]

Hi,

Your screenshot showed the member profile header and the CSS provided above targets that area. If you would like to target the members directory please use the below CSS. This can be used instead of or as well as the CSS from Radu.

COPY CODE

#members-list .update {
    display: none !important;
}

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi there,

I have done some investigating into this for you and it seems there was a compile issue of the files on ThemeForest. They’ve now been updated and should all be correct.

You’ll have to manually download the installable WordPress file from ThemeForest, extract the KLEO theme and replace the current version of KLEO via SFTP / FTP to ensure you have the latest files.

Alternatively you can go to WP Admin > Appearance > Themes and delete KLEO (not KLEO Child). Once removed you can upload the freshly downloaded file from ThemeForest via WP Admin > Appearance > Themes > Add New.

If you’re not confident in doing this please can you update this ticket, in a private reply, with SFTP/FTP and WordPress admin credentials for your site and I’ll be happy to do this for you.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Please can you update this ticket with login credentials for your site. From my end it appears that some of these issues are already addressed and I need to confirm the logged in CSS too.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi Jay,

Glad to hear this worked for you. If you have any additional questions or experience any issues please feel free to open a new topic and we’ll be happy to assist you.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

To change the width of the header to 1380px please use the below custom CSS in your KLEO Child theme’s style.css via WP Admin > Appearance > Editor > KLEO Child > Style.css

COPY CODE

@media (min-width: 1440px) {
.container {
    max-width: 1380px;
}
}

Make sure you purge your WordPress, server and browser cache to see all changes.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I’m going to refer this topic to a higher level of support for review as I do not have an answer for you. They’ll be in touch with you as soon as they can, Monday to Friday, East European Time.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

We have not yet released compatibility with the new BuddyPress 4.0 templates due to the complexity of the changes and the impact it will have on our customers. We are working on it and it will be released in time.

If the issue you’re experiencing continues when you switch themes then the issue is coming from one of the following

– Plugin
– Custom code (bp-custom.php)
– PHP version
– Caching

Try carrying out a plugin disable test and see if the functionality returns.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

This is a known issue that should have been addressed in the last update. Please ensure you have installed the latest update for KLEO (4.4.5) and K Elements (4.4). Once installed purge any/all caches including at the server and CDN level.

Let me know,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

No worries, happy to help. Feel free to open a new topic anytime and we’ll be happy to assist.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Glad I could help 🙂 Feel free to open a new topic any time with any other questions or issues and we’ll be happy to assist.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi Leonido,

It’s certainly a good idea, I’ll pass this on to the developers as a potential option to be added in a future release.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi Marc,

I have set this topic to not automatically close as per your request.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I will assign this ticket to a higher level of support for review. They’ll be in touch as soon as they can, Monday to Friday, East European Time.

Thank you for your patience,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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