Kieran_SQ

[Kieran_SQ]

Hi Denis,

The search feature for BuddyPress from the plugin BP Profile Search and the matching feature from SweetDate are not connected in any way.

The matching feature shows the percentage you are matched when viewing another users profile.

Kieran

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[Kieran_SQ]

Hi,

No worries, we’re here to help 🙂 If you have any questions or experience any other issues please feel free to open a new ticket and we’ll be happy to assist.

If you like BuddyApp or the support you’ve received today please consider leaving us a review on Theme Forest. Every review really does help.

https://themeforest.net/item/buddyapp-mobile-first-community-wordpress-theme/12494864?s_rank=2

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

No worries Denis, Happy to help 🙂

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Great to hear 🙂 If you like the theme or support you’ve received today please consider leaving us a review on Theme Forest. Every review really does help us.

https://themeforest.net/item/kleo-pro-community-focused-multipurpose-buddypress-theme/reviews/6776630

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hi,

I think this is coming from using a custom form for registration on a regular page. Can you please try the following and let me know if this resolves the issue.

– Go to WP Admin > Pages and edit the page with the form
– Scroll down past the post editor to ‘Theme General Settings’ and select the media tab
– Select ‘No’ for the first option under the media tab titled ‘Show media on post page’
– Save your page and purge your server cache, WordPress cache, any CDN and most importantly the Internet Explorer cache

Let me know,

Kieran

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[Kieran_SQ]

Hi,

You had the search form set to use horizontal instead of legacy. Horizontal cannot be used outside of the members directory without invoking the member directory styling.

I have switched the form to legacy to show you it working. See attached.

Thanks,

Kieran

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Attachments:

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[Kieran_SQ]

Hi,

No, there’s need to reinstall WordPress. I needed to confirm there was no corruption coming from a bad update or host issue.

Can you share admin credentials with me so I can login and take a look at the issue via the backend please?

Thanks,

Kieran

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[Kieran_SQ]

Hi,

By default you can’t differentiate between label and value in profile fields. However, I would presume that it searches off of the value not the label as the label can change and the value may be present more than once and therefore have a different ID.

For specifics on how BP Profile Search does it’s magic you’d have to open a support topic on the plugin forum here https://wordpress.org/support/plugin/bp-profile-search.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hi,

Can you please try the step with removing the plugin and reinstalling it in case there are missing or corrupt files in the plugin.

Kieran

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If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hi,

I’m not sure I entirely understand the question. Your screenshot shows a profile field but complementary fields refers to Theme Options > Profile Matching.

If I understand correctly, you’re asking about complementary fields from theme options? If so then you should have two sets of fields, both of which contain the same data. The best example is ‘I am a’ and ‘I am looking for’ and it will match off of those fields. You could have any number of options within the profile field and it will continue to match, it doesn’t need to be two options.

If this is not what you meant then please provide further details so I can assist you better.

Thanks,

Kieran

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[Kieran_SQ]

Note: With regards to the licence notice.

You can safely ignore this as the plugin is already licensed by Seventh Queen on your behalf. Updates for this plugin are handled via WP Admin > Appearance > Install Plugins.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hi,

This issue is related to WordPress 5.0. I have temporarily installed the Classic Editor plugin on your site which will allow your site to work, but without the new Gutenberg editor active.

Please wait for an update to KLEO and WP Bakery before deactivating the Classic Editor plugin.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

Please can you share some admin credentials for your site in a private reply. Please ensure the account you share has the language set to English US to English UK.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

Thanks for that. Please keep these settings active and try the following

– Update all plugins
– Ensure BuddyApp is updated to 1.6
– Disable all plugins that did not come bundled with BuddyApp
– Clear your server, WordPress, CDN and browser cache and check the page again.

Does the issue persist after completing all four steps?

Kieran

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Please try the below CSS in your BuddyApp Child theme’s style.css file via WP Admin > Appearance > Editor > BuddyApp Child > Style.css

.youzer .activity-meta a {padding: 4px 20px 4px 20px !important;}

Make sure you purge any caching at the server, WordPress, CDN and browser level to see the changes.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

Can you change your settings back to the ones that cause the error for you so I can see it. Please also attach a screenshot of what you see on your end.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Can you please try going to Theme Options and saving them again, even if there is no change. Also please purge all caching at the server, WordPress, CDN and browser level.

If this does not work please try going to WP Admin > Plugins and delete BP Profile Search, then install it again via WP Admin > Plugins > Add New > Search: ‘BP Profile Search’.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I can’t access your page as it requires me to login and you have not shared any credentials. The URL you’re sharing doesn’t appear to be correct, the path to a buddydrive page should be something like domain.com/members/username/buddydrive/.

If you’re using profiles in the root, and your users name is community then please try going to WP Admin > Settings > Permalinks and saving your permalinks again to post name – even if you made no changes.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I think you might be getting this error in error. When I check your registration page https://pigswap.com/register it appears that all fields and groups have been imported correctly.

You can go to WP Admin > Users > Profile Fields to confirm this. By default there is only one profile group and one field – if you have more than this then the fields imported correctly and the error can be safely ignored.

You can create, edit and delete profile fields and groups by going to WP Admin > Users > Profile Fields.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

I just checked your site via the URL https://deer.plus/category/news/, it appears to working fine with BuddyApp. Is there any issue I am missing? Screenshot attached.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Let’s try to address this with CSS then, what specific elements would you like to adjust. Please can you send screenshots with specifics that highlight exactly the areas and the desired effect.

To remove the margin from the title please use the below CSS in your BuddyApp Child theme

COPY CODE

.dashboard-content h4 {
    margin-bottom: 0px;
}

Adjust the 0px value to suit your needs.

How would you like the links to stand out more?

Kieran

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[Kieran_SQ]

Hi,

If you’re not receiving the link via the WordPress standard reset page then there may be an issue with a third party plugin.

Please try the following. After each test please try to send the password reset again via both methods.

– If you have BuddyPress installed go to WP Admin > Tools > BuddyPress and check the option ‘Reinstall emails (delete and restore from defaults)’ – then click repair items.

– Update KLEO and all plugins that came bundled with KLEO

– Disable all plugins that did not come bundled with KLEO

– If you’re using the KLEO child theme and have made modifications to it then please try switching to the KLEO parent theme

Let me know,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Sorry to hear you’re experiencing issues setting up the dashboard page. Please can you try the below and let me know the outcome. Clear your browser cache (Ctrl+F5) for each step and check the dashboard page

– Disable all caching and keep disabled
– Remove Discord widget from the dashboard
– Switch to BuddyApp parent theme

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Sorry to hear you’re having issues the password reset. Can you please go to https://familyclub.laminafilms.com/wp-login.php?action=lostpassword and try resetting your password there. Do you receive the email?

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi Rob,

I understand now. I do not believe there is a plugin and you would therefore have to build something out in PHP – probably something shortcode based. Unfortunately it isn’t very reliable to detect the browser this way so you may not target your whole audience correctly.

If you’re still interested in this method then please check this w3schools article which will point you in the right direction https://www.w3schools.com/php/func_misc_get_browser.asp.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I’m sorry but I do not understand the question. Please can you provide more details on the issue you’re facing with KLEO so I can assist you.

Please remember, if this is not a theme issue but a request for custom development, you will need to contact our development team directly at dev@seventhqueen.com who will be happy to discuss your requirements.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You can enable or disable the page title section per page by going to WP Admin > Pages and editing your desired page. Once the edit screen has loaded scroll down the main content, past the post editor, to reach the section titled ‘Theme General Options’. Select ‘Yes’ from the ‘Show page title section’ drop down to enable to title section or ‘No’ to disable.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I will assign this ticket to one of our developers for review. They’ll be in touch with you as soon as they can, Monday to Friday, East European Time.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Glad you figured that out. For new questions or issues please feel free to open a new topic and one of the available weekday support team members will be happy to help.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Great to hear 🙂 If you experience any other issues please feel free to open a new topic and one of the available support team members will he happy to help.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Please try the below in your KLEO Child theme’s style.css – make sure to purge all caching and CDN to see the changes.

COPY CODE

.entry-summary form.cart {
    display: contents !important;
}

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi Doug,

No worries, you can do it one of two ways.

1. Go to WP Admin > Themes, switch themes, and then from the same screen click open KLEO to reveal a delete button in the preview modal.

2. Connect via SFTP / FTP or your hosts file browser and navigate to /wp-content/themes/kleo/

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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