Kieran_SQ

[Kieran_SQ]

Hi,

You can add a placeholder like so

[kleo_search_form placeholder="My placeholder text"]

Thanks,

Kieran

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[Kieran_SQ]

Hi,

We have released an update for KLEO (4.3.7) that addresses issues with BuddyPress 3.0, you can install this update for KLEO from WP Admin > Dashboard > Updates.

If you do not see an update for KLEO then you will need to update WP Admin > Theme Options > Theme Update with your ThemeForest username and API key.

More info here: https://archived.seventhqueen.com/general/article/how-to-get-themeforest-api-key

Thanks,

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I switched the logic for the form as you have two fields with pretty much the same data. I switched the fields in WP Admin > Users > Profile Search from the below

I’m a [I’m a]
Looking for [Looking for]
Location [Location for work to take place]

To the following

Looking for [I’m a]
I’m a [Looking for]
Location [Location for work to take place]

The content in the square brackets represents the labels for the fields. Let me know if this is now returning the correct results for you. Make sure to clear any search you have already in the members page and clear your cache (Ctrl+F5) for the latest revision of the form.

Thanks,

Kieran

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Attachments:

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[Kieran_SQ]

Hi,

When I do a search for Homeowner looking for Cleaning Helper I get 5 results

COPY CODE

Admin
Batsheva
shayna
Rachel Stein
Miriam12

All five of those results have set that they’re a Homeowner looking for a Cleaning Helper and are what I would expect to be returned.

Can you please send me a screenshot of your search results for the same query.

Thanks,

Kieran

Edit: The user Batsheva has set they are and are looking for ‘Homeowner needing cleaning’ so there will be issues with this user and search results. Users kate, eastcrow and whatsername do not have any values set for these fields so should not return in the results.

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[Kieran_SQ]

Hi,

We are SeventhQueen a theme Author on ThemeForest, we make the themes KLEO, BuddyApp, SweetDate and MyBiz.

Newspaper is developed by a company called tagDiv, you will need to contact their support team in the first instance for support with their product or Envato for refunds.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

Great to hear 🙂 If you have any other questions or issues please open a new ticket and we’ll be happy to assist.

Thanks,

Kieran

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi Mae,

That certainly is the party line at the moment, however, it was expected originally that 5.0 would release around April 2018 and there are still 300+ active issues for the next major release.

It’s worth being prepared for Gutenberg from your perspective and our own but I personally wouldn’t expect a release until mid June or early July.

You can see its progress here https://core.trac.wordpress.org/roadmap

Thanks,

Kieran

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[Kieran_SQ]

Hi,

Please download the attached image (below) and then try the following

– Go to WP Admin > Theme Options > Layout Settings > Option ‘Background Image’
– Click the remove button to delete the image that already exists
– Now click on the upload button and select the file you downloaded from this reply
– Once upload save your changes and purge your website cache, CDN and front-end cache (Ctrl+F5)

This should resolve the issue for you. If it does not then please update this ticket, in a private reply, with newly created admin credentials for your site so I can check it out.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

Not at a rant at all, and you’re most welcome 🙂 Feel free to open a new ticket anytime and we’ll be happy to assist.

If you have a spare moment today please consider leaving KLEO / support received a review on ThemeForest. Every review really does help

https://themeforest.net/item/kleo-pro-community-focused-multipurpose-buddypress-theme/reviews/6776630

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

From my understanding you wish to display footer sidebars 1 and 2 at 75% and 25% respectively and not show footer sidebars 3 and 4. If this is the case please add the below CSS to your KLEO Child theme’s style.css by going to WP Admin > Appearance > Editor > KLEO Child > Style.css or alternatively in Theme Options > General Settings > Scroll to: ‘Quick CSS’

COPY CODE

#footer .col-sm-3:nth-child(1) {
    width: 75%;
}
#footer .col-sm-3:nth-child(2) {
    width: 25%;
}
#footer .col-sm-3:nth-child(3) {
    display:none;
}
#footer .col-sm-3:nth-child(4) {
    display:none;
}

Once you have saved this CSS make sure to completely purge your website cache, any CDN as well as your front-end cache (Ctrl+F5) to see the changes.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I can see in the console that there is an error 400 (cancelled) for your font, Lato. I am going to refer this ticket to one of our developers for review and to issue a patch for the update if required. They’ll be in touch as soon as they can, Monday to Friday, East European Time.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

You now need to enable the plugins one by one, testing each time if you can post a review on the front-end (clearing your cache, Ctrl+F5 each time). This will allow us to identify the plugin that is causing the issue and offer a possible solution or alternative.

You can see our integrated plugins by going to WP Admin > Appearance > Install Plugins

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hi,

I have logged into your site and you have quite a few plugins installed that we do not have an integration for so it is entirely possible that there is conflict coming from one of them.

Can you please try the following (clear your front-end cache for each test Ctrl+F5)

– Disable all caching and keep disabled for the other tests below
– Disable all plugins except for K Elements and GeoDirectory (base plugin), purge your front-end cache and try to post a review

If you are able to post a review then there is a plugin conflict. Enable each plugin, one by one, clearing your cache each time and test to see if you can post a review until you find the plugin that is causing the issue.

Let me know your results,

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I will assign this ticket to a higher support level to assist you with your query. They’ll be in touch with you as soon as they can, Monday to Friday, East European Time.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

Your website is available at cristea.ch and https://cristea.ch

It looks like you uploaded the image either when their was no SSL certificate or from the cristea.ch domain. You need to first contact your host and have them forward all non https:// traffic to your https:// site and set your primary domain in WordPress to the https:// site.

Once this has been completed and you get to https://cristea.ch from typing in cristea.ch you can reupload the image and it should work as expected.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

When I attempt to login I am redirected to /login-2/ where the login form states “Check your email address for confirmation link”. Please activate this account and let me know when so I can login.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

Thanks for getting back to me with the login details and information. I have logged into your site and it looks like everything is correct from the translation point of view and that you’re correct it is not being reflected on the front-end.

I am going to refer this ticket to one of our developers for review to see why it isn’t working. They’ll be in touch with you as soon as they can, Monday to Friday, East European Time.

Thank you for your patience,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You asked this in another ticket yesterday where I advised you that you would need to either find a third party plugin or code this yourself. Detecting the user device, operating system, designing the notification panel and tying this to session cookies is custom development and not something we can support you in.

As per my previous reply in the other ticket you can reach out to one of our developers, or a third party developer, to quote you for this custom development should you not be able to find a suitable plugin.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Please contact your host directly for assistance with using cPanel or their own control panel. This is not a theme related question and we are not able to assist you with this.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Please try the following:

– Go to WP Admin > Emails
– Search for ‘Activate’ (or the equivalent translated word in your language)
– Open the BuddyPress activation email titled
[{{{site.name}}}] Activate {{{user-site.url}}}
– In the main body of the email, before the link, add the below
{{key}}

Save, clear your caches and try the registration process again.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

I have logged into your site and found that you have taken the BuddyPress 3.0 update. SweetDate is not yet compatible with BuddyPress 3.0 and by installing the update it introduces many errors and bugs. It will be difficult to see whether the issue is with BuddyPress 3.0 or SweetDate on your site but I will notify the developers of a potential issue with the update in the areas you said you were having issues.

To restore normal functionality to your site please do the following:

Restore BuddyPress 2.9.4
– Download BuddyPress 2.9.4 here https://downloads.wordpress.org/plugin/buddypress.2.9.4.zip
– Extract the .zip folder on your computer
– Connect to your site via SFTP / FTP and navigate to /wp-content/plugins/
– Delete the contents of the /buddypress/ folder within /wp-content/plugins/
– Upload the contents of the extracted .zip file into the /buddypress/ folder
– Clear your website cache, CDN and your front-end cache (Ctrl+F5)
– Await an update to SweetDate for BuddyPress 3.0

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

It’s unlikely that this will release before the 25th given the huge BuddyPress update that was released somewhat unexpectedly (please do not install the BuddyPress 3.0 update yet). So many things have changed within the plugin and there is a lot to do for compatibility.

The user you sent me does not appear to have a membership level, can you try assigning the user a membership level and see what happens?

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

I am unable to login using the details you provided, please review the details and ensure they’re correct. If the definitely are then please change the password to the account and update this ticket with the new password.

ERROR: The username or password you entered is incorrect. Lost your password?

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi Israel,

You’re seeing that specific error because you’re translating KLEO Child and not KLEO. Please translate the parent theme and that error should not appear.

Please search both KLEO (parent) and WooCommerce in Loco Translate for the term ‘Cart Subtotal’ to check that it is translated in both. If it is not please update either string, save and sync. If the term is translated in both KLEO and WooCommerce then please update this ticket with login credentials so I can look into this for you.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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[Kieran_SQ]

Hi,

Please update this ticket, in a private reply, with newly created admin credentials (in English US or UK) so I can look into this for you.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Not marked as solution

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